| 1 |
Aug 01 2023 |
|
Mike Thomas |
User: Mike Thomas -> Notes: TT Pat she is closing her business down advised her to send in cancel letter. |
|
| 2 |
Aug 01 2023 |
|
Mike Thomas |
User: Mike Thomas -> Notes: TT Pat, advised her she cant edit a tip on a transaction that has been settled.
|
|
| 3 |
Aug 01 2023 |
|
Mike Thomas |
User: Mike Thomas -> Notes: TT Pat concerning transactions that did not settle, she will be sending in receipts to World Pay to settle them for her. Called DeAnna to see what other transactions did not settle. |
|
| 4 |
Aug 01 2023 |
|
|
User: Emily Karawadra -> Notes: add |
|
| 5 |
Aug 01 2023 |
|
Mike Thomas |
User: Mike Thomas -> Notes: |
|
| 6 |
Aug 01 2023 |
|
Mike Thomas |
User: Mike Thomas -> Notes: |
|
| 7 |
Aug 01 2023 |
|
Mike Thomas |
User: Mike Thomas -> Notes: Header 397 error when doing settlement, cleared batch....now working. |
|
| 8 |
Aug 01 2023 |
|
Mike Thomas |
User: Mike Thomas -> Notes: Header 397 error when doing settlement, cleared batch....now working. |
|
| 9 |
Aug 01 2023 |
|
|
User: Pennye McAnulty -> Notes: Talked to Pat she had a transaction that she cancelled in error and it needs to be reprocessed. Got the full card number and exp date. |
|
| 10 |
Aug 01 2023 |
|
|
User: Pennye McAnulty -> Notes: Pat needed to get a copy of her statement she did not receive it this month. |
|
| 11 |
Aug 01 2023 |
|
|
User: Pennye McAnulty -> Notes: TT Pat terminal is to hard to read. We are taking her a vx520 |
|
| 12 |
Aug 01 2023 |
|
Mike Thomas |
User: Mike Thomas -> Notes: Programmed VX520 SN: 803-225-351 IP |
|
| 13 |
Aug 01 2023 |
|
|
User: Pennye McAnulty -> Notes: TT printer is printing real lite. I called Vantiv and they said it may not be heating properly anymore and needs to be replaced. |
|
| 14 |
Aug 01 2023 |
|
|
User: Pennye McAnulty -> Notes: TT Pat about a transaction that was declined last night and customer it showing it at the bank. It is not showing on our side. |
|
| 15 |
Aug 01 2023 |
|
|
User: Pennye McAnulty -> Notes: PCI password is PGEC2245 |
|
| 16 |
Aug 01 2023 |
|
Mike Thomas |
User: Mike Thomas -> Notes: TT Pat, emailed August statement |
|
| 17 |
Aug 01 2023 |
|
Mike Thomas |
User: Mike Thomas -> Notes: Had 1099 sent to 5864 Hwy 59 West per Pat |
|
| 18 |
Aug 01 2023 |
|
|
User: Christina Sullins -> Notes: refund sr 23352040 to refund the 90.00 for Raap to the Merchant |
|
| 19 |
Aug 01 2023 |
|
|
User: Pennye McAnulty -> Notes: Pat called regarding fees for processing. Explained the fees to her.
|
|
| 20 |
Aug 01 2023 |
|
Mike Thomas |
User: Mike Thomas -> Notes: Conferenced in with Vantiv for software update. |
|
| 21 |
Aug 01 2023 |
|
|
User: Pennye McAnulty -> Notes: Kelly called in with communication errors on terminal. |
|
| 22 |
Aug 01 2023 |
|
|
User: Christina Sullins -> Notes: TT Pat about her billing. She understands now what is going on with her statements. |
|
| 23 |
Aug 01 2023 |
|
Mike Thomas |
User: Mike Thomas -> Notes: TT Pat, will call me 11/2/15 or 11/3/15 to do partial download when business is closed. |
|
| 24 |
Aug 01 2023 |
|
Mike Thomas |
User: Mike Thomas -> Notes: Called Pat to do a partial download, not in. Will return my call. |
|
| 25 |
Aug 01 2023 |
|
Mike Thomas |
User: Mike Thomas -> Notes: We will need to do a partial download to have transactions reset to #1 after running settlement. This was not set up correctly in download file. |
|
| 26 |
Aug 01 2023 |
|
Mike Thomas |
User: Mike Thomas -> Notes: iCT220 s/n 7315213CT022844 |
|
| 27 |
Aug 01 2023 |
|
|
User: Christina Sullins -> Notes: TT Pat, needed to know why some cards ask for PO#. Explained that some corp cards will but that can be bypassed. Mike will call her back after finding out if they can have her receipts start at 001 daily instead of increasing numbers like it is now. |
|
| 28 |
Aug 01 2023 |
|
|
User: Christina Sullins -> Notes: TT Pat, she has had a few cards that the terminal will not take that have EMV chips. One was a Bank of America which is one we know that the chip part hasn't been activated as of yet. Told her is wasn't her and to just swipe the card to process. |
|
| 29 |
Aug 01 2023 |
|
Mike Thomas |
User: Mike Thomas -> Notes: TT Linda, had questions concerning reports and settlement but didn't want to settle now. Pat is calling me in the morning before open hours. |
|
| 30 |
Aug 01 2023 |
|
|
User: Christina Sullins -> Notes: Pat needed help pulling a report for her morning servers. She also wondered why her sales from yesterday were with her sales today. left message for Mike to call her. |
|
| 31 |
Aug 01 2023 |
|
Mike Thomas |
User: Mike Thomas -> Notes: TT Pat, had questions concerning terminal. |
|
| 32 |
Aug 01 2023 |
|
Mike Thomas |
User: Mike Thomas -> Notes: Ordered iCT220 from NPS |
|
Back