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Bank 2 Information

Overrides who receive partial commission on all of Jewel Aviation Inc. Accounts

Default Setup

Processor wise Setup

Merchant CMS

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Sr. No. Date Reminder Date Employee Note Action
1 Apr 15 2025 Alexander Wilkins Spoke to Carrie, let her know it would be better to make sure the VL100 works at their location. They stated that David told them they have had issues beforehand with IP based terminals. Once it is confirmed to work I will get them a pricing change form to sign.
2 Apr 08 2025 Alexander Wilkins Spoke to Carrie, she wanted to do a VL100 and set up Ibuxx. I will get the pricing change form if necessary and get the VL100 set up.
3 Apr 04 2025 Alexander Wilkins Tried to give Carrie a call back, phone kept ringing. Located in Missouri so possibly due to storm recently.
4 Mar 27 2025 Alexander Wilkins Spoke to Carrie, she is managing payments and bookkeeping for the merchant. She is looking to see if they can get an updated terminal and check fees. Explained I can definitely check her current fees and see what the difference would be for a new terminal.
5 Aug 01 2023 User: Charlotte Goff -> Notes: David called again in regards to the $2379.00 dispute. He wanted to know if she came in and signed the invoice if that would help his case. I told him that having her signature on the receipt would be a plus and also if he could get a physical imprint of the card on the invoice that she signs that may help as well. I also told him that even if he does get her signature and an imprint of the card that it does not mean that he will win the case. The decision will be up to the issuing bank.
6 Aug 01 2023 User: Charlotte Goff -> Notes: David called back this morning and I conferenced him in with Vantiv Disputes Department. We spoke to Michelle. She told him to go ahead and submit everything he had in support of the disputed transaction. He's going to enroll in IQ so that he can submit the documentation electronically and watch it.
7 Aug 01 2023 User: Charlotte Goff -> Notes: David called in regarding a chargeback for $2379.00 that was deducted from his bank today. He was very upset that we did not let him know about it before the money was deducted. I explained to him that we don't get notified of chargebacks and that the disputes lie between the processor/settling bank and the card issuing bank. I tried to call the Vantiv Chargeback number and it went to voice mail and then I called the Vantiv GEM team and it went to voice mail. I asked David to call me back in the morning so that we could call Vantiv together and see if there is any way to fight this. He said that he's seriously thinking about calling the police because this is theft.
8 Aug 01 2023 User: Leah Faber -> Notes: TT David regarding PCI Non-Compliance. I confirmed that he still needs to complete the SAQ even if he switched the terminal to dial. I sent him an email explaining the process for the SAQ.
9 Aug 01 2023 User: Emily Karawadra -> Notes: Patience called in ran a 6k trans twice in error.
10 Aug 01 2023 User: Pennye McAnulty -> Notes: TT David had questions about a settlement for August 30th 2018.
11 Aug 01 2023 Mike Thomas User: Mike Thomas -> Notes: Downloaded Vx520 SN: 803-235-153
12 Aug 01 2023 User: Pennye McAnulty -> Notes: TT David regarding large sales processed yesterday. Needed documentation per loss prevention department.
13 Aug 01 2023 User: Pennye McAnulty -> Notes: Getting ready to put a transaction in for 17,689.26 wanted to know what we would need to keep it from being held up.

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