Merchants

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Bank 1 Information

  

Bank 2 Information

Overrides who receive partial commission on all of Binswanger Enterprises LLC Accounts

Default Setup

Processor wise Setup


Merchant CMS

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Sr. No. Date Reminder Date Employee Note Action
1 Sep 08 2023 Charlotte Groff Received an email from Corissa asking me to call Monica at branch 49 for assistance with a duplicate transaction. Customer presented statement from May showing a duplicate charge. Under branch 49 terminal, Swipe Simple was only showing 1 transaction from 5/26 for $130.77 card 3089. Also confirmed in IQ that under branch 49 MID that one sale had been charged and batched on 5/26/23. I searched Swipe Simple for all locations and found the 5/22 transaction had been processed under Branch 11. I had Monica issue a refund on the Branch 11 transaction.
2 Aug 01 2023 Excerpt from Corissa Stephens email 3/29/23 - "Br 49 & 88 combined, they are using the terminal for 49 (MID 520000463546) and said they mailed back the terminal for br 88. We no longer will need this and can close it."
3 Aug 01 2023 Spoke to Donna - they've been having problems with the terminal and finally got it to working yesterday, but they didn't get a batch receipt from yesterday's transactions. Had to delete $174.00 - card 0287 from 3/13/23. Confirmed that the transaction was run via VT before deleting. After it was deleted, the batch closed successfully
4 Aug 01 2023 Entered in sr to lower rate to go active 3/1. attached rate reduction form in documents and merchant file
5 Aug 01 2023 User: Charlotte Goff -> Notes: TT - Donna - she said that there was no batch receipt on her terminal from yesterday. IQ shows it batched but Swipe Simple does not have the batch close time under Reports. We checked the SwipeSimple Current batch and it only showed the one transaction already processed for today. We also looked at the current batch in Tsys and it matched SwipeSimple. Suggested to her that the terminal probably lost it's internet connection before it could get the receipt printed.
6 Aug 01 2023 User: Charlotte Goff -> Notes: TT Donna - terminal was saying Transaction already in Progress had her reboot terminal. Also needed help keying a refund where she could not find the original sale amount in the terminal. Her machine's Merchant Account settings were set on mobile instead of terminal. Had her change that to terminal and she was able to see the original sale and process her refund.
7 Aug 01 2023 Morgan Withee User: Morgan Withee -> Notes: Put in request with iso client services to do a group address change to P O Box 171173 Memphis TN 38187-1173
8 Aug 01 2023 Mike Thomas User: Mike Thomas -> Notes: Turned off level 2 and 3 processing USA ePay
9 Aug 01 2023 Mike Thomas User: Mike Thomas -> Notes: TT Chris, had password reset.
10 Aug 01 2023 User: Pennye McAnulty -> Notes: Updated tax id
11 Aug 01 2023 Mike Thomas User: Mike Thomas -> Notes: Had USA ePay password reset.
12 Aug 01 2023 User: Christina Sullins -> Notes: Legal Contact: Jennifer Thomas RT: 307070267 Acct: 76968107562
13 Aug 01 2023 Mike Thomas User: Mike Thomas -> Notes: Had USA ePay password unlocked.

Owner 1 Information

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