Merchants

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Merchant ID

Legal Name

DBA Name

Processor

Agent

Split

Is Override

Password

Received Date

Approved Date

Activation Date

Closed Date

Product Type

Status

Address

Address 2

City

ZIP

Country

State

Contact

Email(comma separated)

Phone

Phone 2

Cell

Fax

URL

DBA Same as Legal Address

Address

City

ZIP

Country

State

Mailing Address Same as DBA

Address

City

ZIP

Country

State

File here *	Download	Notes *	Status	Date

Type

Install Date

Equipment ID

Status

Model

Purchase T.

PD Telephone

Sales Rep

Serial #

Tracking #

TID

Employee

Purchase Date

Type

Install Date

Equipment ID

Status

Model

Purchase T.

PD Telephone

Sales Rep

Serial #

Tracking #

TID

Employee

Purchase Date

SN; 118213111834

Send Email to Merchant Send Email to Sales rep Send Email to Employee

Bank 1 Information

Bank Name

Account Name

Rounting Number

Account Number

Billing Type

Gross Settlement

Net Settlement

Bank 2 Information

Bank Name

Account Name

Rounting Number

Account Number

Overrides who receive partial commission on all of Kaetly Taing Accounts

Default Setup

Agent 1 Receives

%

on all Newly Inputted Accounts

Agent 2 Receives

%

on all Newly Inputted Accounts

Agent 3 Receives

%

on all Newly Inputted Accounts

Agent 4 Receives

%

on all Newly Inputted Accounts

Processor wise Setup

Select Processor *

Agent 1 Receives

%

on all Newly Inputted Accounts

Agent 2 Receives

%

on all Newly Inputted Accounts

Agent 3 Receives

%

on all Newly Inputted Accounts

Agent 4 Receives

%

on all Newly Inputted Accounts

Select Processor *

Agent 1 Receives

%

on all Newly Inputted Accounts

Agent 2 Receives

%

on all Newly Inputted Accounts

Agent 3 Receives

%

on all Newly Inputted Accounts

Agent 4 Receives

%

on all Newly Inputted Accounts

Merchant *

Month *

Year *

Merchant CMS

EIN/Federal Tax ID Type

MCC Code

EIN/Federal Tax ID #

Type of Legal Entity

State incorporated in

Types of Goods Sold

Primary Transaction Type

Internet

%

Swipe

%

Keyed

%

Average Ticket

Telephone Order

%

Annual Volume

Business Start Date

High Ticket

Persoanl Guarantor

Monthly Volume

Discount Method

Refund Policy

30 Days

60 Days

Other

None

Date

Reminder Date & Time

Employee

Notes

Sr. No.	Date	Reminder Date	Employee	Note	Action
1	May 21 2025		Charlotte Groff	Spoke to Sivheant, owner's wife, and she said that only one location is showing up on her Pioneer login. I called SBC and they removed and re-added both MIDs to her login. I called the merchant back and asked her to completely log out of Pioneer, close the browser and then reopen it and try to log back in to see if both show now. She said if it does not show both, she will call us back.
2	Apr 15 2025		Alexander Wilkins	Merchant requested 1099 for both Fresh Deli Donuts locations, provided her with both as her issue with Pioneer is still persisting.
3	Mar 20 2025			Tried to call multiple times, always drops once the phone stops ringing. Merchant is having issues seeing both this MID and MID:461084469698167 on Pioneer. Was trying to reach them to see if SBC was able to fix the issue.
4	Apr 09 2024		Charlotte Groff	emailed February and March 2023 statements to merchant and also explained Pioneer so they can pull their 1099
5	Feb 07 2024		Charlotte Groff	Merchant called in and said that they forgot to add in the tips on 21 of their transactions from yesterday before they closed the batch. I informed the merchant that we can not add in tips once the batch has been closed.
6	Nov 13 2023		Charlotte Groff	corrected Tax ID number and sent confirmation to SBC
7	Oct 19 2023		Charlotte Groff	Received a notice of a mismatched TIN number from SBC. The IRS says that the information they have on file for this merchant does not match the information we have on file. I did notice that the number that was written on the Pre App as their tax id number is actually their sales tax id that is on their Sales Tax business license. I called both phone numbers we have on file to speak to Mr. Taing but could not reach him. I left a voicemail for him to call the office regarding questions about his TIN.
8	Aug 01 2023			Changed banking information and sent request to SBC. Received confirmation that banking info updated on SBC 5/11/23
9	Aug 01 2023			Sent Travis an ACH Change form for the merchant to sign so we can update his banking information. Unsigned form is uploaded into merchant's folder on Gdrive
10	Aug 01 2023			Kaetly needed his 1099s for this location and for Charlotte's Fresh Deli Donuts. He has already registered for Pioneer, so I had both accounts linked together. Called and spoke to Sivheant, his wife, to let her know that his accounts should be linked.
11	Aug 01 2023			User: Charlotte Goff -> Notes: Changed status to Approved; uploaded Var; added MID and approval date
12	Aug 01 2023			User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; Valor 100 - Batch time 4:00pm Central - IP - Tip at time of sale: NDF
13	Aug 01 2023			User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 5
14	Aug 01 2023			User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 95
15	Aug 01 2023			User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 24000.00
16	Aug 01 2023			User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 22.00

Application Type

Discount

Business Type

MCC Code

Visa/MC/Discover Rate Category

Base/Qualified (%)

Mid Qualified (%)

Non Qualified (%)

Base Debit- Non Pin Debit(Sig Debit Rate) (%)

Rewards Discount (%)

Statement Fee

Card On File Fee

PCI Fee

Non PCI Compliance

Authorization Fee

Per Item Fee

EBT Fee

FNS/EBT Number

Pin Debit Item Fee

Pin Debit Discount

Amex Opt Blue Rate

Base/Qualified Rate (%)

Mid Qualified Rate (%)

Non Qualified Rate (%)

Program Cost Opt Blue (%)

Authorization Fee

Per Item Fee

Other Monthly Fee

Ancillary Fees

Batch Fee

Retrievel Fee

Chargeback Fee

ACH Change Fee

Voice Auth Fee

Gateway Monthly Fee

Setup Fee

Owner 1 Information

Officer/Owners Name

Title

Social Security

Form of ID

ID #

Issue Date

Expiration Date

State

DOB

Home Phone Number

% of Business Owned

Length of Ownership

Y N

Home Address

Home city

Home state

Home country

Home zip

Owner 1 Information

Officer/Owners Name *

Title

Social Security

Form of ID *

ID # *

Issue Date *

Expiration Date *

State *

DOB *

Home Phone Number

% of Business Owned

Length of Ownership

Y N

Home Address *

Home city *

Home state *

Home country

Home zip *

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