| 1 |
May 21 2025 |
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Charlotte Groff |
Spoke to Sivheant, owner's wife, and she said that only one location is showing up on her Pioneer login. I called SBC and they removed and re-added both MIDs to her login. I called the merchant back and asked her to completely log out of Pioneer, close the browser and then reopen it and try to log back in to see if both show now. She said if it does not show both, she will call us back. |
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| 2 |
Apr 15 2025 |
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Alexander Wilkins |
Merchant requested 1099 for both Fresh Deli Donuts locations, provided her with both as her issue with Pioneer is still persisting. |
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| 3 |
Mar 21 2025 |
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Tried to call multiple times, always drops once the phone stops ringing. Merchant is having issues seeing both this MID and MID:461084469697489 on Pioneer. Was trying to reach them to see if SBC was able to fix the issue. |
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| 4 |
Jan 21 2025 |
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spoke to Kaetly's wife. She said that she's not able to see the Charlotte Fresh Donut data in Pioneer. She could see it all a couple of months ago. She needed December statement so I pulled it and emailed it to her. She may need the 1099s so she may call back for that. |
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| 5 |
Oct 03 2024 |
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Alexander Wilkins |
Spoke with Kaetly, merchant was looking to change which Wifi they were on. The were able to successfully change the Wifi on the VL100. |
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| 6 |
Apr 04 2024 |
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Charlotte Groff |
Travis received a call from merchant wondering why he was charged $64.95 for March fees. When I looked in Pioneer, he had a chargeback on 3/9/24 that had been deducted. The extra fee was the $25.00 Chargeback fee added to his normal monthly statement fee. I tried to call merchant to explain the fee but got voicemail. I left him a message with an explanation for the fee and told him if he had any questions to give the office a call and left our office number. |
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| 7 |
Aug 01 2023 |
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Kaetly needed his 1099s for this location and for Fairview Fresh Deli Donuts. He has already registered for Pioneer, so I had both accounts linked together. Called and spoke to Sivheant, his wife, to let her know that his accounts should be linked. |
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| 8 |
Aug 01 2023 |
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Replaced terminal shipped ground due to expensive priority overnght charges |
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| 9 |
Aug 01 2023 |
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TT Kaetly advised him to look for an email from Valor to use to set up app on phone. Sending him a replacement |
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| 10 |
Aug 01 2023 |
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TT Travis, he said it was determined awhile back that they had to use an ethernet cable not wifi. Travis is going by there tomorrow |
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| 11 |
Aug 01 2023 |
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Called merchant back and he said he got it to work...requesting 2 new vars just in case |
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| 12 |
Aug 01 2023 |
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TT Merchant having issues trying to connect with wifi and hot spot, he was rude and was trying to help customers while we had Valor on the phone...he said he woulld to call us back. |
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| 13 |
Aug 01 2023 |
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Tt Travis today and he said the merchant does not want an ethernet cord. And they want to try a new terminal to see if that is the issue. I suggest that Kamal call the merchant and try to troubleshoot with valor on the phone to see if he can get it to work. If he can not get it to work then we can try to replace the terminal. I think this is a wifi ghz issue and not a device issue. |
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| 14 |
Aug 01 2023 |
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TT Travis yesterday and tried to troubleshoot the wifi. We could not get the wifi to populate. He was going to go get a long ethernet cord and tried that and let me know how it goes. |
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| 15 |
Aug 01 2023 |
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SBC - IBUXX - 3.95% - Valor 100 with Tip Edit - Manual Batch - Receipt Footer = "Thank You Very Much |
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