| 1 |
May 16 2025 |
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Alexander Wilkins |
Spoke to Joe Anna, she stated that for some reason now EBT cards are not working. Checking with Valor/SBC on why the cards are not going through. |
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| 2 |
Jan 28 2025 |
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Mike Thomas |
Talked to Michael he was getting config error. reset terminal now working |
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| 3 |
Nov 19 2024 |
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Charlotte Groff |
I received notification this morning that Valor did push the batch from 11/8 last night, but it missed the NDF window. It will be added to 11/19/24 batches and will hit merchants bank 11/20/24. Conrad confirmed that the batch was there - batch 641 for $5206.16 - All of the EBT transactions from 8th were paid with 11/12/24 batch. I did confirm with Michael that his deposit from that day was over by $650.15 and explained to him that was the EBT transactions. |
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| 4 |
Nov 18 2024 |
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I checked Pioneer and Valor still has not resent the batch yet. I called Valor to get a status update on the ticket we opened last week. The only update that was on there was that the development team had tried to resend the batch on 11/12/24 and had gotten a Bad BIN - Host Disconnect error. When I called Conrad at SBC to see if he could see the rejected batch on Tsys again for 11/12 he said there was no rejected batch on the 12th that the only other rejected batch was from 11/10/24. He could not see where Valor had even attempted to resend the batch again since we opened our ticket. I sent an email to Support@Valor email and cc'd Emily, Dee and Gene (at Valor) asking for this to be escalated. |
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| 5 |
Nov 15 2024 |
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Charlotte Groff |
Spoke to Michael regarding the batch from 11/8 that still has not been paid. I called SBC and spoke to Conrad and he told me that the batch rejected at TSYS for a Hierarchy \Verification error and that Valor should send the batch again because the issue was fixed. Alex called Valor and opened Ticket 53739 asking that the batch be resent. I called Valor late Friday afternoon and escalated the issue and told them the reject reason for the batch and told them the issue had been fixed and to please try to resend the batch as soon as possible.
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| 6 |
Nov 14 2024 |
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Alexander Wilkins |
Spoke to Michael, let him know that his batch from 11/08 was sent from terminal, but declined on Tsys. EBT cards went through. We are having Valor resend the batch without the EBT cards. Awaiting for Valor to resend the batch. |
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| 7 |
Nov 12 2024 |
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Alexander Wilkins |
Spoke to merchant, stated that he was getting a Daily Threshold Exceeded Error. Spoke to SBC and Valor, SBC increased transaction limit to 500. Merchant is no longer receiving that error, but I let them know to call us if they do. |
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| 8 |
Oct 17 2024 |
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updated email address per Kristi Sease. Sent request to SBC to change in their system and also changed email address in Valor. He will need to re-register for Pioneer with his new email address. |
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| 9 |
Oct 10 2023 |
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Charlotte Groff |
Kristi called and said that the merchant was having issues sometimes running EBT cards. I called the merchant and spoke to Katrina and she couldn't remember exactly what the error code was (something about a sequence error) but the transaction did go through. I called Valor to see if they knew of a sequence error code that might happen. Daniel at Valor told me that if this happens again to have the merchant reboot the terminal (star and 8 on the screen) and see if it happens again. If it does then send them a screenshot of the error message to support @valorpaytech.com. I called the merchant back and had her go ahead and reboot the terminal. Told her that if she gets the error message again and reboots the terminal to send me a picture of it. |
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| 10 |
Sep 26 2023 |
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Charlotte Groff |
Kristi called and said that Michael is concerned that his deposits aren't making it to his account the next day. I explained to her about the issue from the 19th as Mike told Michael and she said that he knew about that one day. He was specifically questioning Friday and Saturday's batches (9/22 & 9/23). Friday's batch made it to his bank early afternoon on Monday, but Saturday's deposit was not posted until late Monday evening. I told Kristi that the deposits went out on time and that it must be his bank that is not posting those until later.
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| 11 |
Sep 21 2023 |
Sep 21 2023 |
Mike Thomas |
TT Michael advised him that todays deposit will include the 19th also |
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| 12 |
Aug 01 2023 |
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Michael called and wanted the option to not charge the Cash Discount Fee to his cutomers. He's bypassing all of the CD fees for every customer. He has included his processing fees into his products. I reactivated that remove option on his Valor terminal |
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| 13 |
Aug 01 2023 |
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Per email from Kristi - merchant wants to add an additional terminal. Requested VAR from SBC |
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| 14 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Kristi she had several questions concerning transactions and store and forward. I answered all questions. She is doing install later tonight (after hours) at merchant request. |
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| 15 |
Aug 01 2023 |
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User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; Valor 100 WiFi - Batch time 7:30pm Eastern; Will eventually do EBT at this location once he receives his FNS approval from the State |
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| 16 |
Aug 01 2023 |
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User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 20 |
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| 17 |
Aug 01 2023 |
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User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 80 |
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| 18 |
Aug 01 2023 |
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User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 15000 |
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| 19 |
Aug 01 2023 |
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User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 300000 |
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| 20 |
Aug 01 2023 |
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User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 200 |
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