Merchants

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Bank 1 Information

  

Bank 2 Information

Overrides who receive partial commission on all of Downtown Envy Accounts

Default Setup

Processor wise Setup


Merchant CMS

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Sr. No. Date Reminder Date Employee Note Action
1 Feb 12 2025 Charlotte Groff Billie called and wanted to see if a customer had been doubled billed from 2/11/25 on card Visa 4926 for $28.49. The transaction was duplicated so I got the card number for her and she successfully issued a refund.
2 Feb 23 2024 Mike Thomas TT Billie, confirmed a transaction of $89.41 went through twice on 2/9/24. She will refund.
3 Aug 01 2023 Bonnie called because on 4/20 a customer was charged twice for $86.07 card#7965 and wanted to know how to do a refund so I first confirmed that the transaction did in fact go through twice and then I walked her though the steps to refund and the refund was successful.
4 Aug 01 2023 Billie called and needed to confirm if a customer was double billed on 4/26 for $64.83 CARD 9947. I confirmed the double billing and got the complete card number for her. I then called her back and walked her through how to run a refund.
5 Aug 01 2023 TT Annette turned of auto settle per her request
6 Aug 01 2023 Recveived 2 PAX A80 back from merchant. SN: 1240248258 and 1240122714 cleared apps from terminal and put into inventory
7 Aug 01 2023 TT Annette she said the old equipment is shipping back to us today

Owner 1 Information

Owner 1 Information