| 1 |
Sep 23 2024 |
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Charlotte Groff |
Received equipment - cancelling location - submitted SR 61481970 in NPCrm for cancelling on Vantiv |
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| 2 |
Aug 30 2024 |
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Mike Thomas |
Emailed Kristi Wright return label for Valor equipment |
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| 3 |
Jan 03 2024 |
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Charlotte Groff |
Added Shelly Schefke as a contact person and changed Valor Batch reports to be emailed to [email protected] |
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| 4 |
Jan 03 2024 |
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Mike Thomas |
TT Jennifer, added an additional user to Valor |
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| 5 |
Dec 18 2023 |
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Charlotte Groff |
Shelly called in and said that all of the locations are having issues getting into Valor. I also experienced an issue logging into the portal. I called Valor and they are having issues with the portal but the terminals should be operational. Terminals had issues earlier this morning but is resolved now. Valor will send an email when the issue has been resolved. |
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| 6 |
Dec 07 2023 |
Dec 07 2023 |
Mike Thomas |
TT Tabitha she says on 11/22 a card ending in 7455 for $55 was charged 3 times and on 12/4 a card ending in 7455 for $50 was charged twice. After talking to Valor they said the charge that went through 3 times was actually swiped once and manually entered once. They are escalating this issue to see if they can determine the cause. They will email me once they have more answers and I'll update Tabitha asap. |
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| 7 |
Aug 17 2023 |
Aug 17 2023 |
Mike Thomas |
TT Robin wanted to remove pin pad from Valor so I disabled it and updated term. She will let me know if they want it like this going forward. |
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| 8 |
Aug 01 2023 |
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Valor Login for Admin: Username: clockAD , Password: Poplarpike7 |
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| 9 |
Aug 01 2023 |
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TT Shelly and walked her through a sale and how to refund and void |
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| 10 |
Aug 01 2023 |
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TT Deeden he was able to get terminal connected and we ran a test transaction that went through. He will let Shelly know |
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| 11 |
Aug 01 2023 |
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TT Shelly got her up on VT but she doesn't have a place to plug ethernet in and Wifi was failing. Deeded their IT person is going to call me. |
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| 12 |
Aug 01 2023 |
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Charlotte and I downloaded a VL 100 terminal and VL 300 pin pad along with the VT. Mike will get this couriered out via express courier |
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| 13 |
Aug 01 2023 |
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Entered in rate reduction with tonya to go active 3/1/23. attached rate reduction form in documents and merchant file |
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| 14 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Deeden had USA ePay password unlocked |
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| 15 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Deeden ordered replacement Castles |
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| 16 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Changed open credit policy to no refunds per Emily K. |
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| 17 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Replacement MP200 to Deeden SN: 325183000304 & 315183000315 |
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| 18 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Deeden came by to get a replacement MP200 SN:315181100318 |
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| 19 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Deeden, did updates on MP200 to help with staying connected. (conferenced USA ePay) |
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| 20 |
Aug 01 2023 |
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User: Pennye McAnulty -> Notes: Sent paperwork for American Express. Melissa stated the card readers are not taking Mastercard. |
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| 21 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Did not need the 2 VX520. Only uses USA ePay |
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| 22 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Delivered MP200L to location SN: 315181100351 |
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| 23 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Downloaded 2 VX520 and delivered to location SN: 803-123-743, 803-123-744 |
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| 24 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: set up USA ePay |
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| 25 |
Aug 01 2023 |
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User: Linda Billings from - Notes: Candace called, locked out of iTerminal,need password reset. Teleconf into Nashville Envoy (800) 558-7101. Reset password and merchant processed transaction. |
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