| 1 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: We ran a test transaction on dial after update...went through. |
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| 2 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Margaret did full download to update terminal |
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| 3 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Margaret she said the decision makers want to stay with dial... but will make final decision by tomorrow. Terminal is not working on dial. |
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| 4 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Called Margaret to check on ethernet decision....left message....will call back later today if I don't hear back from her. |
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| 5 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Lost carrier walked them through a settlement....working....ran test transaction....working. |
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| 6 |
Aug 01 2023 |
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User: Emily Karawadra -> Notes: called in getting lost carrier transferred to Mike |
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| 7 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Needed copy of 5/27/2021 transactions emailed |
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| 8 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Notes: attached settlement report without 3 dollar transaction for reference later. |
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| 9 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Notes: Tried to call Mittie but got her voicemail. Told her to call me back when she is free. |
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| 10 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Notes: I spoke with Mittie yesterday to help her with a missing transaction on her batch report. The transaction was for 3 dollars. It was run around 2 pm and there were other transactions run after this one. So it is odd that it didnt print on report. For some reason it is in IQ but it is not on the batch report that printed out. I called into tech support to try to figure out why this occurred but no one could tell me much besides it was a glitch. I will call Mittie today to let me know if she notices this again so I can research further. |
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| 11 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Margoret turned auto settle back on. Emailed her transactions from 4/15/20 |
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| 12 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Replaced defective terminal with SN: 332-917-063 |
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| 13 |
Aug 01 2023 |
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User: Aimee Jones -> Notes: I re-registered the merchant in IQ. |
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| 14 |
Aug 01 2023 |
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User: Aimee Jones -> Notes: Mittie called to set up IQ. She has been locked out. |
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| 15 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Margret she needed to know if a transaction went through for $13.00. I confirmed it did. She had a power failure recovery error. |
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| 16 |
Aug 01 2023 |
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User: Emily Karawadra -> Notes: Sent mrs mittie training video for iq |
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| 17 |
Aug 01 2023 |
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User: Emily Karawadra -> Notes:
Requested 08/19 Statement. Also requested access to iQ sent mrs.mittie a link to set up her account. |
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| 18 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Changed auto settle to 11:00 pm |
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| 19 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT merchant walked her through a reprint and explained the uses of the purple keys on VX520 |
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| 20 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Downloaded and shipped VX520 SN: 803-231-4820 Dial |
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| 21 |
Aug 01 2023 |
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User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 100 |
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| 22 |
Aug 01 2023 |
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User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 15000.00 |
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| 23 |
Aug 01 2023 |
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User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 180000.00 |
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| 24 |
Aug 01 2023 |
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User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 50.00 |
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