| 1 |
Mar 04 2025 |
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Charlotte Groff |
received cancellation letter from Wynelle and sent it to WP ISO Support group for cancelling. They gave SR SR62082798 SR#62082806. |
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| 2 |
Feb 19 2025 |
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Charlotte Groff |
Wynelle called and said that she is selling the business to her son and needed to know what needs to happen to get him set up. I emailed her a pre-app so that he can complete it with his EIN, contact info, etc. Once received back we will set up a new account and reprogram the existing terminal with the new MID. |
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| 3 |
Dec 23 2025 |
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Mike Thomas |
TT Denise cards from a local bank not going through. Per Valor and WorldPay this is A Mastercard rejection. They sent the following reply: Transactions are declined by the Mastercard network with the generic denial reason.
looks as though they can manually enter these cards but not swipe or chip. They say the PAN is only eligible for signature debit. |
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| 4 |
Nov 07 2024 |
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Mike Thomas |
TT Denise, walked her through a transaction and a refund on new VL100 |
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| 5 |
Oct 31 2024 |
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Mike Thomas |
TT Denise power recovery error....cleared now working. Will replace with used VL100 |
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| 6 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Denise power recovery error....cleared now working |
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| 7 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Notes: Wynellecalled looking for her refund for the pin pad she sent it. I let her know hers was the one that got stuck in the returned ach. I will send out ach today totaling $184.85 going into account ending in 9383 |
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| 8 |
Aug 01 2023 |
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Dee Karawadra |
User: Dee Karawadra -> Notes: Merchant called in looking for refund on pin pad she mailed back in. Told her I would submit request for refund from Morgan. EK Also is on dial and will call in to setup ethernet |
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| 9 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Notes: Received VX805 back from merchant with a note that says return for credit. We do not do credits for used terminals. We will not be refunding if merchant calls to ask for refund |
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| 10 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: May return VX805 pin pad. Gave her shipping address. |
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| 11 |
Aug 01 2023 |
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User: Aimee Jones -> Notes: We contacted Vantiv merchant services. Only one transaction went through. |
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| 12 |
Aug 01 2023 |
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User: Aimee Jones -> Notes: Needs to verify if a transaction was processed. |
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| 13 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Denise gave her full card numbers for two refunds |
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| 14 |
Aug 01 2023 |
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User: Aimee Jones -> Notes: Winelle called for a statement |
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| 15 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: Gave Marty VX805 Pin pad after having it added yo profile. SN: 332-424-779 |
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| 16 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: emailed invoice for VX805 |
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| 17 |
Aug 01 2023 |
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User: Kay Arpin -> Changed : AnnualVolume FROM 274 TO 274,000 |
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| 18 |
Aug 01 2023 |
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User: Kay Arpin -> Changed : TO Percent FROM 0 TO 10 |
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| 19 |
Aug 01 2023 |
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User: Kay Arpin -> Changed : Swipe Percent FROM 0 TO 90 |
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| 20 |
Aug 01 2023 |
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User: Kay Arpin -> Changed : MonthlyVolume FROM 0.00 TO 220.00 |
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| 21 |
Aug 01 2023 |
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User: Kay Arpin -> Changed : AnnualVolume FROM 0 TO 274.00 |
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| 22 |
Aug 01 2023 |
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User: Kay Arpin -> Changed : AverageTicket FROM 0.00 TO 100.00 |
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