Merchants

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Merchant ID

Legal Name

DBA Name

Processor

Agent

Split

Is Override

Password

Received Date

Approved Date

Activation Date

Closed Date

Product Type

Status

Address

Address 2

City

ZIP

Country

State

Contact

Email(comma separated)

Phone

Phone 2

Cell

Fax

URL

DBA Same as Legal Address

Address

City

ZIP

Country

State

Mailing Address Same as DBA

Address

City

ZIP

Country

State

File here *	Download	Notes *	Status	Date
		Signed app
		Pre app

Type

Install Date

Equipment ID

Status

Model

Purchase T.

PD Telephone

Sales Rep

Serial #

Tracking #

TID

Employee

Purchase Date

Type

Install Date

Equipment ID

Status

Model

Purchase T.

PD Telephone

Sales Rep

Serial #

Tracking #

TID

Employee

Purchase Date

David returned

Send Email to Merchant Send Email to Sales rep Send Email to Employee

Type

Install Date

Equipment ID

Status

Model

Purchase T.

PD Telephone

Sales Rep

Serial #

Tracking #

TID

Employee

Purchase Date

SN: 118220726157

Send Email to Merchant Send Email to Sales rep Send Email to Employee

Bank 1 Information

Bank Name

Account Name

Rounting Number

Account Number

Billing Type

Gross Settlement

Net Settlement

Bank 2 Information

Bank Name

Account Name

Rounting Number

Account Number

Overrides who receive partial commission on all of Janie West Accounts

Default Setup

Agent 1 Receives

%

on all Newly Inputted Accounts

Agent 2 Receives

%

on all Newly Inputted Accounts

Agent 3 Receives

%

on all Newly Inputted Accounts

Agent 4 Receives

%

on all Newly Inputted Accounts

Processor wise Setup

Select Processor *

Agent 1 Receives

%

on all Newly Inputted Accounts

Agent 2 Receives

%

on all Newly Inputted Accounts

Agent 3 Receives

%

on all Newly Inputted Accounts

Agent 4 Receives

%

on all Newly Inputted Accounts

Select Processor *

Agent 1 Receives

%

on all Newly Inputted Accounts

Agent 2 Receives

%

on all Newly Inputted Accounts

Agent 3 Receives

%

on all Newly Inputted Accounts

Agent 4 Receives

%

on all Newly Inputted Accounts

Merchant *

Month *

Year *

Merchant CMS

EIN/Federal Tax ID Type

MCC Code

EIN/Federal Tax ID #

Type of Legal Entity

State incorporated in

Types of Goods Sold

Primary Transaction Type

Internet

%

Swipe

%

Keyed

%

Average Ticket

Telephone Order

%

Annual Volume

Business Start Date

High Ticket

Persoanl Guarantor

Monthly Volume

Discount Method

Refund Policy

30 Days

60 Days

Other

None

Date

Reminder Date & Time

Employee

Notes

Sr. No.	Date	Reminder Date	Employee	Note	Action
1	Jan 15 2025		Mike Thomas	TT Laurie, terminal not auto batching...checked all settings. Replacing with used VL100
2	Jan 09 2025		Mike Thomas	Merchant called needing PCI number for SBC
3	Dec 20 2024		Alexander Wilkins	Sending Laurie the Pioneer QRG
4	Dec 05 2023	Dec 05 2023	Mike Thomas	TT Laurie she wanted signature and SMS turned of so I turned on "hide receipt" we rana test and she said it was perfect.
5	Nov 20 2023	Nov 20 2023	Mike Thomas	David returned PAX S80 they are using the Valor
6	Nov 06 2023			I spoke to Laurie again today about duplicating transactions. She was able to give me examples. I could see the duplicated Auths in Pioneer but only one settled so she was only paid once. I spoke to Conrad and he believes it's a communication issue being that she's on dial up. She's concerned that this is going to cause her to lose customers so we are going to try to swap her terminal out for a different kind since her VX520 is end of life.
7	Oct 23 2023		Charlotte Groff	Laurie texted David over the weekend regarding 3 different customers that had come in to show them that their account had been double billed. One had settled and the other was still pending. She checked her receipts and confirmed that she had only run once and paid once and told them to call their banks. She was concerned that the "pending" transactions that would take anywhere from 5 to 10 days for the banks to put back in their customer's funds available would cause problems with the upcoming shopping season. I tried to call her and she was out, however she did call back late this afternoon. She could not give me any dates, card numbers, dollar amounts or any type information other than the bank names. I asked her to please gather some notes next time it happens so that I can research to see if we can determine what was happening. Why one sale would clear but one would remain pending.
8	Aug 01 2023			User: Charlotte Goff -> Notes: Laurie called and said that she's having troubles balancing to her credit card batches. She's saying that some of her days are lumping together as a single deposit and that the deposit amounts are not matching batch receipts. I sent her the Pioneer QRG and she registered. Kevin at SBC linked both accounts so she can see both in Pioneer. I told her that if she needs help going through Pioneer to call me and I'd walk her through how to use it. She was going to send me a screenshot of the deposits lumping together but still haven't received that yet.
9	Aug 01 2023		Mike Thomas	User: Mike Thomas -> Notes: Got full card number. Ran transaction and it was approved
10	Aug 01 2023		Mike Thomas	User: Mike Thomas -> Notes: TT Laurie terminal was not settling we had to have TSYS update an AMEX setting. I also changed batch to detail. Will force a transaction through for $84.40 as soon a SBC gets me the full card number.
11	Aug 01 2023		Mike Thomas	User: Mike Thomas -> Notes: TT David needed to know how to get to the main screen to do a transaction....walked him through a test transaction....approved
12	Aug 01 2023		Mike Thomas	User: Mike Thomas -> Notes: Downloaded VX520 and called David he is picking up today.
13	Aug 01 2023			User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 2
14	Aug 01 2023			User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 98
15	Aug 01 2023			User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 50000
16	Aug 01 2023			User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 545000
17	Aug 01 2023			User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 75.00

Application Type

Discount

Business Type

MCC Code

Visa/MC/Discover Rate Category

Base/Qualified (%)

Mid Qualified (%)

Non Qualified (%)

Base Debit- Non Pin Debit(Sig Debit Rate) (%)

Rewards Discount (%)

Statement Fee

Card On File Fee

PCI Fee

Non PCI Compliance

Authorization Fee

Per Item Fee

EBT Fee

FNS/EBT Number

Pin Debit Item Fee

Pin Debit Discount

Amex Opt Blue Rate

Base/Qualified Rate (%)

Mid Qualified Rate (%)

Non Qualified Rate (%)

Program Cost Opt Blue (%)

Authorization Fee

Per Item Fee

Other Monthly Fee

Ancillary Fees

Batch Fee

Retrievel Fee

Chargeback Fee

ACH Change Fee

Voice Auth Fee

Gateway Monthly Fee

Setup Fee

Owner 1 Information

Officer/Owners Name

Title

Social Security

Form of ID

ID #

Issue Date

Expiration Date

State

DOB

Home Phone Number

% of Business Owned

Length of Ownership

Y N

Home Address

Home city

Home state

Home country

Home zip

Owner 1 Information

Officer/Owners Name *

Title

Social Security

Form of ID *

ID # *

Issue Date *

Expiration Date *

State *

DOB *

Home Phone Number

% of Business Owned

Length of Ownership

Y N

Home Address *

Home city *

Home state *

Home country

Home zip *

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