| 1 |
Apr 02 2025 |
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Charlotte Groff |
Received signed cancellation request and submitted it to SBC. Closing account. |
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| 2 |
Mar 28 2025 |
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Charlotte Groff |
Kristy called in and wanted to know how to cancel their account because they found someone else with cheaper rates. I sent them the SBC Cancellation request form. Since they have the NX1200 I told her that there is no reason to send that terminal back. |
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| 3 |
Sep 18 2023 |
Sep 18 2023 |
Mike Thomas |
TT John advised him password is last 4 digits of EPI number. |
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| 4 |
Sep 18 2023 |
Sep 18 2023 |
Mike Thomas |
TT merchant to see if all is well with the new Valors, she said all was well and they are doing great. |
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| 5 |
Sep 14 2023 |
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Charlotte Groff |
John called and said that per the tech call Christi had with Exadigm on Tuesday, they had the internet provider come out and the line is fine. One of their terminals is not working but the other is. Leslie at Exadigm says that they've exhausted all of their troubleshooting points and the terminal needs to be replaced. Morgan said we will replace both of his Exadigm terminals with Valors at no cost to the merchant. There are 6 transactions in the broken terminal that have not been batched according to John. When I looked in pioneer, neither of his terminals have batched for 9/12 or 9/13 but they have batch receipts. He's going to email me the batch receipts. We will get the 6 card numbers from SBC and rekey those that are stuck in the broken terminal |
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| 6 |
Aug 01 2023 |
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The below notes are pertaining to a transaction for $57.69 ending in card number 6172. The other is $54.15 ending in 5789. Christi called back today saying the customer called and is still saying they were charged 3 times. The $57.69 is the charge being questioned |
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| 7 |
Aug 01 2023 |
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TT Kristy she was asking about the double charge issue this past weekend. I called Kevin and he confirmed the reversals were done and that the transactions only went through one time |
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| 8 |
Aug 01 2023 |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Kristy she was in S&F mode got her out and forwarded transactions (3) |
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| 9 |
Aug 01 2023 |
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User: Charlotte Goff -> Notes: TT - Kristy called to see if a cardholder had been double billed. I found the $216.33 transaction on both 11/20 and 11/26. She said that she did have an issue with her terminal during that time frame and that it wasn't batching out like it should have. All the transactions I saw on the 26th batch were from date range 11/20 - 11/26. Told her to get the full card number and issue the cardholder a refund. |
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| 10 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Notes: Called Kristy to check on her Pioneer and banking issue from yesterday. She was not in I left a message! |
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| 11 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Notes: NX 1200 for all |
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| 12 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Notes: Terminal 0002 TID: 76532117 S/N: 2987X16355 - Tyler sent back to office
Terminal 0003 TID: 76452298 S/N: 3317X16355
Terminal 0004 TID: 76657298 S/N: 2246X16356
Terminal 0005 TID:76661709 S/N:2244X16356 - Back up @ office |
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| 13 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Notes: Kristy called to state T2 has not been batching out since July 8th. it has been saying batch declined. I tried to walk her through batching the terminal but no password I was giving her was working. So I called Jose who helped us reset the password on the terminal and remove the password from T2. But it is still not allowing us to batch out the terminal. I am working with Linda and Jose to figure out what to do next. |
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| 14 |
Aug 01 2023 |
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Morgan Withee |
User: Morgan Withee -> Notes: Kristy - manager |
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| 15 |
Aug 01 2023 |
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User: Aimee Jones -> Changed : B2C FROM 0 TO 100 |
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| 16 |
Aug 01 2023 |
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User: Aimee Jones -> Changed : TO Percent FROM 0 TO 5 |
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| 17 |
Aug 01 2023 |
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User: Aimee Jones -> Changed : Swipe Percent FROM 0 TO 95 |
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| 18 |
Aug 01 2023 |
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User: Aimee Jones -> Changed : AverageTicket FROM 0.00 TO 75.00 |
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