Merchants

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Bank 1 Information

  

Bank 2 Information

Overrides who receive partial commission on all of Julian Apple Enterprise Inc Accounts

Default Setup

Processor wise Setup


Merchant CMS

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Sr. No. Date Reminder Date Employee Note Action
1 Oct 19 2023 Charlotte Groff Submitted SR 58964904 to have Vantiv account closed.
2 Oct 19 2023 Received VX520 back from merchant as they are closing their account.
3 Oct 16 2023 Charlotte Groff Sheila called in and wanted to update the mailing address to their home address. They are in the process of closing their business and have locked their business front doors and mail can not be delivered. Opened SR57410180 to have mailing address changed on Vantiv. Printed July - Sept statements and emailed them to her.
4 Oct 16 2023 Oct 16 2023 Mike Thomas TT Sheila they are closing business so I advised her to send in a letter of cancellation to our support email.
5 Aug 01 2023 TT Merchant was wanting me to change to ethernet but she is still using dial it was changed to digital. We ran a test all is working
6 Aug 01 2023 Merchant called in and wanted to know if her terminal could be changed over from dial to internet. She has a vx520. I told her that once she got her internet set up to give us a call and get Tech support to change her terminal from dial to IP
7 Aug 01 2023 Morgan Withee User: Morgan Withee -> Notes: Called in and said they got a call earlier this week from someone saying they needed to update their terminal. They did not think this was legit so they hung up and called us. I checked with everyone we did not call her to update her terminal. She is glad to know she hung up on that person. She did not need anything further.
8 Aug 01 2023 Mike Thomas User: Mike Thomas -> Notes: TT William, wanted to know if terminal was programmed. Yes, he said he knew how to use and will set up today.
9 Aug 01 2023 Mike Thomas User: Mike Thomas -> Notes: Downloaded and shipped VX520 dial. SN 803-235-882
10 Aug 01 2023 Morgan Withee User: Morgan Withee -> Notes: Went over paperwork for conversion to Vantiv: Only additional fees he will be charged will be Semi Annual fee for $45, Pci Monthly Fee for $5.95, and Statement fee for $5, He said he will review the paperwork again now that he understands and should be sending it back shortly
11 Aug 01 2023 User: Pennye McAnulty -> Notes: Mailed paperwork to convert to Vantiv.
12 Aug 01 2023 Mike Thomas User: Mike Thomas - Department: 5 - Notes: TT Bill, gave him settlement password (0000) and walked him through getting his report.

Owner 1 Information

Owner 1 Information