| 1 |
Aug 01 2023 |
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User: Pennye McAnulty -> Notes: Called in attempting to change bank account information and being charged very high fees. Gave the number to TMS.
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| 2 |
Aug 01 2023 |
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User: Lindsay Felker from - Notes: Statement is being mailed to correct address, but we changed to Attn: Brenda Privett, City Clerk. We have a new mayor, so Melissa at TMS sent over some paperwork to Brenda for the mayor to sign in order to release the transaction report for Sept. 1-11th. Reference number is 1474844. The hypercom TID is 999917503, so the Fuelmaster 2500 is the generic TID. They will only send reports for it as we requested. |
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| 3 |
Aug 01 2023 |
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User: Lindsay Felker from - Notes: Also not receiving monthly statement to their knowledge. I am going to request one be mailed to City of Kennett- 200 Cedar, Kennett, MO 63857. |
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| 4 |
Aug 01 2023 |
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User: Lindsay Felker from - Notes: Met with my Dad, David Jewell and Dave Wilkins; somehow, customers getting billed twice due to issues with the FMU2500. I am going to get a report run, if I can. If not, they will have to call Syntech as they extracted data. They need list of transactions. |
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| 5 |
Aug 01 2023 |
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User: Lindsay Felker from - Notes: Global number is 800-367-2638- gave number to Mike for Dave Wilkins; new modem not working |
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| 6 |
Aug 01 2023 |
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User: Lindsay Felker from - Notes: Worked on this with my dad and Dave today; narrowed to a phone line issue. Fuelmaster is helping them; Global does hold the download file via TMS. However, we cannot fix the issue. It is accepting auths, but not batching and printing report. |
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| 7 |
Aug 01 2023 |
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User: Lindsay Felker from - Notes: My Dad, Larry called and said they are having reporting problems with the Fuelmaster 2500. That is supplied by Neumeyer. We don't have control over that. Neumeyer rep needs to be contacted. I don't have that info, but they will have it. |
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| 8 |
Aug 01 2023 |
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User: Lindsay Felker from - Notes: Raj never rec'd anything yesterday- they show record of it being e-mailed to the correct e-mail address per Crystal in Risk; however, she will fax it to attn: Raj at 901-692-9499. |
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| 9 |
Aug 01 2023 |
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User: Lindsay Felker from - Notes: Risk is e-mailing a form to [email protected] to fill out. Send back to fax info on form. |
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| 10 |
Aug 01 2023 |
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User: Lindsay Felker from - Notes: Had them up high ticket to $800.00; spoke to risk management; However, they said cardholder may have to call their issuing bank when it happens; they set the limitations. |
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| 11 |
Aug 01 2023 |
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User: Lindsay Felker from - Notes: Larry Jones called about limitations on pump- Fuelmaster 2500; would like it to be $800.00. Right now it kicks off at $500.00. I contacted tech support at TMS-they sent me to customer service. |
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| 12 |
Aug 01 2023 |
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User: Lindsay Felker from - Notes: 1/8/07- Downloaded Hypercom T7P to pick up auto close this afternoon |
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| 13 |
Aug 01 2023 |
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User: Lindsay Felker from - Notes: 1/7/07- Rec'd call from David Jewell that machine has not batched since 11/14/07; went out to the airport and batched machine; showed them how to settle; they have a new manager; for some reason auto settle has been turned off; Raj contacted TMS; they will build a new profile and we will re-download; hold time very long for TMS; |
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| 14 |
Aug 01 2023 |
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User: Lindsay Felker - Department: - Notes: went out to airport on 11-6-07; did function 99 to delete batch; problem solved. machine working properly |
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| 15 |
Aug 01 2023 |
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User: Lindsay Felker - Department: - Notes: My dad called after airport board meeting; having trouble with Hypercom inside the airport terminal; getting re-try batch trans; when they run a settlement, it says inv. bank settlement; I called tech support at 888-848-6825. |
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