1 |
May 15 2025 08:05 PM |
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Alexander Wilkins |
Merchant's account was not closed before April so merchant was charged 42.90. Sent cancellation form to SBC for Cancellation and checking regarding refund for April. |
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Alexander Wilkins |
May 15 2025 08:25 PM |
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Delete
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2 |
Mar 03 2025 10:13 PM |
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Charlotte Groff |
Spoke to Tony - he sold his business to Crystal Martin. I emailed her a Pre App so that we can get her set up with her own account. I also sent Tony a cancellation request form so we can close his account once she's up and running on her own account. |
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Mar 03 2025 10:45 PM |
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3 |
Dec 03 2024 05:23 PM |
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Alexander Wilkins |
Spoke to Tony, merchant has a chargeback. Called SBC and they provided the chargeback notice for the merchant to use. |
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Dec 03 2024 06:12 PM |
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4 |
Oct 24 2024 05:58 PM |
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Alexander Wilkins |
Spoke to Tony, was able to get his Pax S80 set up on his new internet via ethernet. |
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Oct 24 2024 09:11 PM |
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Update
Delete
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5 |
Oct 24 2024 05:58 PM |
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Alexander Wilkins |
Spoke to Tony, 3 Military Members were getting their cards declined, terminal printing an Term ID Error. Called Tsys and they stated that on their end it was declined by Visa and recommended that they call bank/card provider for asstance. |
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Alexander Wilkins |
Oct 24 2024 06:27 PM |
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6 |
Aug 01 2023 12:00 AM |
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Ethan called and said that they are getting Term ID Error on their terminal. I called TSYS and their V# had been deactivated. Emily emailed Kevin and he said it would take 30 minutes to reactivate it. Let Ethan know it should be working in about half hour. |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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Update
Delete
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7 |
Aug 01 2023 12:00 AM |
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Pin pad not responding. we reset the pin pad now all working |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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Update
Delete
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8 |
Aug 01 2023 12:00 AM |
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TT Tony disabled debit on PAX S80 |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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Update
Delete
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9 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: updated monthly fee to $29.90 to add 1 ss reader. |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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Update
Delete
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10 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Tony walked him through setting up card reader and walked him through a sale and void. All working |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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Update
Delete
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11 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Tried to call Tony to set up card reader...no answer...left voicemail |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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Update
Delete
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12 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Tony called to walk him through setting up card reader he wants to do it Monday 4/25/22 at 10:00 am |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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Update
Delete
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13 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Adviserd Tony how to change communication in case internet goes down |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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Update
Delete
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14 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Spoke to Jayson about set up of account. They are going to order a Pax SP 30 pin pad and rent it for $13 a month. I have gone ahead and added the $13 rental to their account. On May 1 they want to add Swipe Simple Bluetooth reader to their account so that they can rent sporting equipment. I put in a reminder to remind me in march |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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Update
Delete
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15 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: SBC - IBUXX; 3.95%; SwipeSimple Bluetooth Dongle; Merchant has special Terms and Agreements of 30 Day Contract - no ETF |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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Update
Delete
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16 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 10 |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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Update
Delete
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17 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 90 |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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Update
Delete
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18 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 15000 |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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Update
Delete
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19 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 50000 |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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Update
Delete
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20 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 40.00 |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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Update
Delete
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