1 |
May 28 2025 02:22 PM |
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Alexander Wilkins |
Merchant had Invalid ISO Response last night when trying to add tip adjustment. Valor was having a DATABASE Issue at that time. Valor stated if they want they can refund the customer and run the transaction again to add tip. |
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Alexander Wilkins |
May 28 2025 02:23 PM |
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2 |
Apr 10 2025 03:56 PM |
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Mike Thomas |
Spoke to Jonathon, terminal showed No Key Present. We tried all resets, no results. Terminal needs replacing. Shipping Next day |
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Mike Thomas |
Apr 10 2025 03:59 PM |
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3 |
Mar 04 2025 08:57 PM |
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Charlotte Groff |
Rosalia called and said she had received an email and wanted to know what it was. I had her forward it to me. It was her Valor Batch report that was sent to her for 2/26 transactions. I tried to call her back to let her know what it is but kept getting voicemail. I did reply to her email and told her what it was. |
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Mar 04 2025 10:30 PM |
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4 |
Feb 27 2025 02:56 PM |
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Charlotte Groff |
Rosalia called and needed her 1099 for 2024 tax year. I tried to pull it from IQ but only get a black screen. I emailed WP and they sent me the 1099 and I sent it to email address on file. |
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Charlotte Groff |
Feb 27 2025 04:21 PM |
Charlotte Groff |
Update
Delete
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5 |
Feb 12 2025 04:58 PM |
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Alexander Wilkins |
Spoke to Jonathon, terminal showed No Key Present. Had merchant attempt a parameter update. Came up with Server Connection Error. Had the merchant do a Soft Reset. (Menu Button[Three Lines], Host Utility, Enter Last 4 of EPI for Password, Reset Terminal, Valor Master Password [82567729], and Clear Database). Merchant put in EPI and terminal is now working. |
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Alexander Wilkins |
Feb 12 2025 05:28 PM |
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6 |
Dec 02 2024 02:37 PM |
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Charlotte Groff |
Please don't speak to anyone at this merchant location about anything other than listed contacts: Rosalia or Jonathon Martinez. |
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Charlotte Groff |
Dec 02 2024 02:50 PM |
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7 |
Oct 29 2024 09:02 PM |
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Mike Thomas |
TT Jonathon, no key present. Walked through a download...now working. |
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Mike Thomas |
Oct 29 2024 09:43 PM |
Mike Thomas |
Update
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8 |
Oct 02 2024 05:36 PM |
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Alexander Wilkins |
Merchant's Terminal (New VL100) was showing up as terminal locked. Was able to call Valor to get terminal unlocked and get RKI Keys Downloaded. Also changed tips to Dollar Amounts per merchant request. |
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Alexander Wilkins |
Oct 02 2024 07:21 PM |
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9 |
Oct 01 2024 07:01 PM |
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Mike Thomas |
replaced terminal with VL100 |
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Mike Thomas |
Oct 02 2024 07:02 PM |
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10 |
Sep 30 2024 03:00 PM |
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Charlotte Groff |
Merchant called and said that the terminal is not printing all of the numbers / letters on the receipts / batch receipts. Ordering var for a replacement terminal. |
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Charlotte Groff |
Sep 30 2024 03:08 PM |
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11 |
Nov 17 2023 12:00 AM |
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Charlotte Groff |
Merchant called and needed to know how to add additional servers to their VX520. Called Vantiv and conferenced merchant in. He was able to add the servers successfully |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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12 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Terminal was not autobatching and was not asking for tip at time of sale. Was able to get their terminal profile updated for batch at 7:00 PM and for tip prompt at time of sale. Sherry will call back if it does not auto batch tonight. |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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13 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Called Peggy to let her know Ed's was shipping today |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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14 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: Changed status to Approved; updated Approval Date; added MID |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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15 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: Vantiv - Traditional - Tiered Pricing; VX520 with Pin Debit and TIP at time of sale; IP; Batch time 7:00pm Central; NDF |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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16 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 5 |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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17 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Changed : Internet Percent FROM 0 TO |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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18 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 95 |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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19 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 20000 |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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20 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 120000 |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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21 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 30.00 |
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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