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Sr. No.	Date	Employee	Note	Created by	Updated at	Updated by	Action
1	Jan 09 2025 12:00 AM		OPEN TICKET 9136705: Heavy Duty Diesel Group US (461084469699090): Specific Issue	Cheri Hansen	Jan 09 2025 04:18 PM

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Agents who receive partial commission on all of Cheri Hansen Accounts (Overrides Default)

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Sr. No.	DBA Name	MID	Date Added	Status	Status Change	Processor	Approval	Split	Is Override / Is Merchant
1	Heavy Duty Diesel Group US	461084469699090	May 09 2023	CANC	Jun 27 2025	SBC	-	25.00%	Merchant
	Address : 2234 Dunn Ave					Phone : 9013005809		Contact : Carlos Figueroa
•	Oct 06 2022		User: Morgan Withee -> Notes: USA ePay
•	Oct 06 2022		User: Morgan Withee -> Changed : TO Percent FROM 0 TO 95
•	Oct 06 2022		User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 2000
•	Oct 06 2022		User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 24000
•	Oct 06 2022		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 200.00
•	Oct 06 2022		User: Emily Karawadra -> Notes: Philip has login and is picking up reader from office
•	Oct 06 2022		User: Mike Thomas -> Notes: TT Phil asked for Invoice Signed copy of receipt and cardholder ID doe a $80573.52 transaction. Risk is asking for that info to release funds.
•	Oct 06 2022		User: Mike Thomas -> Notes: Phillip cell phone# 305-298-5585 called him to advise him to send letter from the customer confirming they received all goods from the invoice and the invoice itself
•	Oct 06 2022		User: Emily Karawadra -> Notes: Philip called to inform us of a big transaction of $163280.00. I emailed Conrad at SBC to see if they need any additional info for this transaction.
•	Oct 06 2022		User: Mike Thomas -> Notes: TT Phil updated email address and had password reset at USA ePay
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 200.00
•	-		User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 24000
•	-		User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 2000
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO
•	-		User: Morgan Withee -> Changed : TO Percent FROM 0 TO 95
•	-		User: Morgan Withee -> Notes: USA ePay
•	-		User: Emily Karawadra -> Notes: Philip has login and is picking up reader from office
•	-		User: Mike Thomas -> Notes: TT Phil asked for Invoice Signed copy of receipt and cardholder ID doe a $80573.52 transaction. Risk is asking for that info to release funds.
•	-		User: Mike Thomas -> Notes: Phillip cell phone# 305-298-5585 called him to advise him to send letter from the customer confirming they received all goods from the invoice and the invoice itself
•	-		User: Emily Karawadra -> Notes: Philip called to inform us of a big transaction of $163280.00. I emailed Conrad at SBC to see if they need any additional info for this transaction.
•	-		User: Emily Karawadra -> Notes: Conrad from SBC responded needs copy of invoice. I texted Philip the fax number and my email address
•	-		User: Mike Thomas -> Notes: TT Phil updated email address and had password reset at USA ePay
•	-		Spoke to Andrea - she wants a rate review to see if we can offer lower rates. She's shopping for a cheaper processor. Sent email with statements to Emily
•	-		Andrea emailed me to close out her account. I sent her a cancellation form and informed her the last bill she will see will be for November's monthly fees, which will come out the first week of December. I will close out once I get the signed form back.
•	-		Got cancel form and submitted it to sbc for closure.
•	-		Cancelled USA ePay account
•	Dec 12 2024 12:00 am		Change of Address TEST - Please update address
•	Feb 03 2025 12:00 am		OPEN TICKET 9136705: Heavy Duty Diesel Group US (461084469699090): Specific Issue
2	Colonial Country Club	461084469692654	May 09 2023	ACTIVE	-	SBC	Aug 17 2021	25.00%	Merchant
	Address : 2736 Countrywood Pkwy					Phone : 901-388-6150		Contact : Amy Kimball
•	Oct 06 2022		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 1000000
•	Oct 06 2022		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 280
•	Oct 06 2022		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 60
•	Oct 06 2022		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 40
•	Oct 06 2022		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 83000
•	Oct 06 2022		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95% - $79.90/Mo; 2 Tsys Vars needed; IP
•	Oct 06 2022		User: Mike Thomas -> Notes: Re-tested both terminals and manually batched them out...both working. Cheri will do install at 2:00 pm
•	Oct 06 2022		User: Mike Thomas -> Notes: TT Cheri advised her we need another email for the new terminal
•	Oct 06 2022		User: Mike Thomas -> Notes: TT Cheri advised her we need another email for the new terminal
•	Oct 06 2022		User: Charlotte Goff -> Notes: I noticed that Terminal 2 did not batch for 9/28 during daily audit. Called Amy and she said that it did batch for both 9/28 & 9/29 last night/early this morning. They did get a batch receipt from terminal and also confirmed that all 6 trans from both days were on there.
•	Oct 06 2022		User: Charlotte Goff -> Notes: Daily Audit - I noticed that Terminal 2 did not batch for 10/3. Called Jennifer and she said she will have them manually batch that terminal. When they do batch it should include 10/3 10/4 and 1 transaction from 10/5 for $103.24. Jennifer said if they have any issues or get an error trying to batch she will call me back
•	Oct 06 2022		User: Charlotte Goff -> Notes: during daily audit noticed that 11/13 did not batch. Called and spoke to Amy and she said it did batch but batched on 14th. Will confirm deposit on 16th
•	Oct 06 2022		User: Charlotte Goff -> Notes: Talked to Amy on 11/15/21 regarding the terminal not showing a batch in Pioneer. She said that they are on top of their deposits and that the terminal 2 often loses it's internet connection especially over weekend. She said that we do not have to call every time the terminal doesn't batch on time. If she has any issues she will call us.
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 280
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 1000000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 83000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 40
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 60
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95% - $79.90/Mo; 2 Tsys Vars needed; IP
•	-		User: Mike Thomas -> Notes: Re-tested both terminals and manually batched them out...both working. Cheri will do install at 2:00 pm
•	-		User: Mike Thomas -> Notes: TT Cheri advised her we need another email for the new terminal
•	-		User: Mike Thomas -> Notes: The new email address is [email protected]
•	-		User: Charlotte Goff -> Notes: I noticed that Terminal 2 did not batch for 9/28 during daily audit. Called Amy and she said that it did batch for both 9/28 & 9/29 last night/early this morning. They did get a batch receipt from terminal and also confirmed that all 6 trans from both days were on there.
•	-		User: Charlotte Goff -> Notes: Daily Audit - I noticed that Terminal 2 did not batch for 10/3. Called Jennifer and she said she will have them manually batch that terminal. When they do batch it should include 10/3 10/4 and 1 transaction from 10/5 for $103.24. Jennifer said if they have any issues or get an error trying to batch she will call me back
•	-		User: Charlotte Goff -> Notes: during daily audit noticed that 11/13 did not batch. Called and spoke to Amy and she said it did batch but batched on 14th. Will confirm deposit on 16th
•	-		User: Charlotte Goff -> Notes: Talked to Amy on 11/15/21 regarding the terminal not showing a batch in Pioneer. She said that they are on top of their deposits and that the terminal 2 often loses it's internet connection especially over weekend. She said that we do not have to call every time the terminal doesn't batch on time. If she has any issues she will call us.
•	-		Invoiced merchant for a card reader(already has) and a Charging cradle for a PAX A920. Will order when invoice has been paid.
•	-		TT Amy and approved by Emily we are swapping Valor 500 for two of her PAX terminals which she has returned. We also exchanged 2 charging cradles

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