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File here *	Description *	Action

Date

Employee

Notes

Sr. No.	Date	Employee	Note	Created by	Updated at	Updated by	Action
1	Feb 26 2025 12:00 AM		TICKET 6932701: RESOLVED	Dee Karawadra	Feb 26 2025 03:11 PM
2	Feb 11 2025 12:00 AM		TICKET 4867019: RESOLVED	Alexander Wilkins	Feb 11 2025 10:20 PM
3	Feb 11 2025 12:00 AM		OPEN TICKET 4867019: Test of Link Submission (0000769569): Specific Issue	Charlotte Groff	Feb 11 2025 09:56 PM
4	Feb 11 2025 12:00 AM		TICKET 5021486: RESOLVED	Charlotte Groff	Feb 11 2025 09:27 PM
5	Feb 07 2025 12:00 AM		OPEN TICKET 5021486: Test of Link Submission (0000769569): Specific Issue	Charlotte Groff	Feb 07 2025 09:24 PM
6	Feb 07 2025 12:00 AM		OPEN TICKET 5608291: Test of Link Submission (0000769569): Bank Account Change	Charlotte Groff	Feb 07 2025 09:09 PM

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Agents who receive partial commission on all of Charlotte Groff Accounts (Overrides Default)

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Default Override

SBC

Sales Number

Sales Office

Owner Username

Vantiv

Sales Number

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Rise CC

Sales Number

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Rise PCS

Sales Number

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Elavon

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Tesla FD

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FDR - Concord

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Rev19 - AFS FD

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PCS Direct

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Clearent

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Shift4

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OLD RISE

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Rev 19 - AFS TSYS

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MAG

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istream

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Sr. No.	DBA Name	MID	Date Added	Status	Status Change	Processor	Approval	Split	Is Override / Is Merchant
1	Testing PreApp Submission Fix	0000818480	Jun 13 2025	ACTIVE	-	-	-	-	-
	Address : 1164 vickery lane					Phone : 9016010032		Contact : [email protected]
2	Testing Agent App Submission	0000367372	Jun 12 2025	ACTIVE	-	-	-	-	-
	Address : 1164 vickery lane					Phone : 9016010032		Contact : charlotte groff
3	Testing SBC Phase 2	0000660425	Jan 14 2025	CANC	Mar 24 2025	MAG	-	25%	-
	Address : 2222 Vickery Lane, Cordova, TN, USA					Phone : 9016010032		Contact : char
4	Testing SBC Integration	0000709839	Jan 14 2025	ACTIVE	-	SBC	-	25%	-
	Address : 1164 Vickery Lane, Cordova, TN, USA					Phone : 9016010032		Contact : Charlotte Groff
5	Test of Link Submission	0000769569	Dec 20 2024	ACTIVE	-	-	-	-	-
	Address : 1164 Vickery Lane, Cordova, TN, USA					Phone : 9016010032		Contact : Charlotte Groff
•	Feb 07 2025 12:00 am		OPEN TICKET 5608291: Test of Link Submission (0000769569): Bank Account Change
•	Feb 07 2025 12:00 am		OPEN TICKET 5021486: Test of Link Submission (0000769569): Specific Issue
•	Feb 07 2025 12:00 am		TICKET 5021486: RESOLVED
•	Feb 11 2025 12:00 am		OPEN TICKET 4867019: Test of Link Submission (0000769569): Specific Issue
•	Feb 11 2025 12:00 am		TICKET 4867019: RESOLVED
6	Test of Link Submission	0000995385	Dec 19 2024	ACTIVE	-	-	-	-	-
	Address : 1164 Vickery Lane, Cordova, TN, USA					Phone : 9016010032		Contact : Charlotte Groff
7	Turnage Grocery	461084469692681	May 09 2023	CANC	Jun 27 2025	SBC	Jan 01 1970	25.00%	Merchant
	Address : 14302 Hwy 59 West					Phone : 901-476-9362		Contact : Karen Torkell
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 16.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 770000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 38000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 97
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 3
•	-		User: Charlotte Goff -> Notes: Rise: IBUXX Cash Register Express - datawire gateway IP 3.95%
•	-		User: Mike Thomas -> Notes: Downloaded 2 PAX S80 and gave to Charlotte to deliver
•	-		User: Charlotte Goff -> Notes: Couldn't use Cash Discount on her Cash Register Express; Changed over to SBC with 2 Pax s80 terminals with IBUXX; changed MID in 1 Click since she had not yet began processing.
•	-		User: Mike Thomas -> Notes: Downloaded 3rd PAX S80 (dial) TID# 75793588 SN: 2N108613...Charlotte will deliver
•	-		User: Charlotte Goff -> Notes: Emailed Linda at SBC to add EBT. FNS # 0443288. Trans fee $.20
•	-		User: Mike Thomas -> Notes: TT Karen turned on external pin pad on each terminal and updated apps. She will let me know if she has any issues.
•	-		User: Charlotte Goff -> Notes: Karen called regarding fees from PCS being debited from her bank account. Her PCS account that we originally set up (thinking we would be able to use her Cash Register Express system) was never cancelled. Sent her the cancel form on 7/28 but never received it back. Sent it again 12/13/21 and received it back 12/14 and emailed it to PCS. The ticket number from PCS to cancel the account is ticket id 3209065.
•	-		User: Charlotte Goff -> Notes: Morgan is working on getting a refund for the fees that Turnage was billed from PCS since she never processed anything on their platform
•	-		User: Morgan Withee -> Notes: Put in a request with PCS to get a refund for June-November monthly fee totaling $199.55. SR number 3209699
•	-		User: Charlotte Goff -> Notes: Received an email from PCS this morning stating that they have canceled the account. Also let Karen know that the 2 PNC fees that were debited from her bank account were not our fees. Suggested she call her previous processor.
•	-		Cancelled account - changed ownership
8	Turnage Grocery	461084469698402	May 09 2023	ACTIVE	-	SBC	Dec 13 2022	25.00%	Merchant
	Address : 14302 Hwy 59 West					Phone : 901-476-9362		Contact : Pepper Stanley
•	Jan 24 2023		EBT FNS # 0839642
•	Feb 24 2023		Submiited an request for a new VAR TID# 76430462 continues to get "chip read error"
•	Feb 24 2023		Downloaded S80 gave to Charlotte to deliver
•	Mar 01 2023		Delivered Replacement and picked up "Chip Read Error" terminal. S/N 2N004508(bad terminal). Gave to Mike for testing
•	-		EBT FNS # 0839642
•	-		Submiited an request for a new VAR TID# 76430462 continues to get "chip read error"
•	-		Downloaded S80 gave to Charlotte to deliver
•	-		Delivered Replacement and picked up "Chip Read Error" terminal. S/N 2N004508(bad terminal). Gave to Mike for testing
•	-		TT Pepper her EBT terminal was getting duplicate batch I increased the batch number to 971 and then we batched it successfully.
•	-		TT Jenna, says terminal will not connect...reset terminal...now working.
•	-		Submitted a request for 2 additional vars so we can swap them over to Valor and get rid of their Pax s80s. They do want to keep the one Pax s80 terminal that is on dial up as a back up terminal in case their internet goes down. These new Valor terminals will also need to do EBT transactions.
•	-		Downloaded two VL100 to replace S80's Charlotte will deliver to merchant
•	Dec 12 2024 12:00 am		Terminal issue testing of ticket system - please respond to ticket
•	-		Replaced VL100 Charlotte to deliver

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