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SBC

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Vantiv

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Rise CC

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Rise PCS

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Elavon

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MAG

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istream

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Sr. No.	DBA Name	MID	Date Added	Status	Status Change	Processor	Approval	Split	Is Override / Is Merchant
1	Bloomo Diner	520004874382	Nov 17 2023	ACTIVE	-	Vantiv	Nov 20 2023	10.00%	Merchant
	Address : 12670 Hwy 486					Phone : 601-927-5434		Contact : Dennis Williams
•	-		Vantiv - Traditional - IC Plus 0.40% + $0.10 - PIN Debit - $0.10 - Valor 500 Cellular (purchased terminal) -
•	Nov 21 2023		Downloaded VL 500 with SIM card, will ship Monday 11/27/23 per Molli
•	Nov 30 2023		TT Molli she tried to run a pin debit by swiping the card (no chip) and per Valor they must use the chip for pin debit.
•	-		Molli sent me an email: "Bloomoâ€™s Dinner reached out to me Saturday to ask about how they would receive their statement. They said that they have not received one yet. I know that when I was working at M & W (who is t traditional) they received theirs through regular mail. I told them that I thought it was regular mail â€¦ but your help in clarifying is greatly appreciated." I responded and let her know "I see that Bloomo is on Vantiv, so they should have gotten their statement via mail around the 5th - 8th of the month.Â Now it was a holiday so it could be a little delayed on its arrival. But you are right as this should have been mailed!Â I do see that they have their bill to address as 12221 Road 448 Union MS 39365.Â Is this correct? If not please let me know and I can work on getting this corrected for them!Â I have attached their statement below if they do not get it! If they need any other statements please let me know, and I would be happy to send them to you.Â They can gain access to the online system for Vantiv, which is called iQ.Â This is just like SBC's system Pioneer, where they can download statements, look at transaction and deposit information, and respond to disputes.Â If they would like, I can set them up with a user for this so they can access it just in case they need it.Â Let me know when you can if they are interested in this."
•	-		Wants to be set up in iQ. Molli is going to get back with me on who needs to be set up in there.
•	-		Dennis called in and wanted to know he had done is PCI Compliance. I check their site and he had not. I gave him the phone number and email address and their webiste information.
•	-		Updated terminal to WP
•	-		TT Molli concerning merchant not being able to swipe cards that do not have chips. Valor says to insert card any way for it to go to backup mode so they can swipe. That did not work. Will call Valor again.
•	-		Calling Valor concerning Bloomo
•	-		Shipped replacement VL 500, merchant can't swipe suspect bad reader
•	-		Molli texted me Sunday, a transaction would not allow adjust. Re-set terminal. Working
•	-		TT Molli, we updated terminal to accept pin debit
2	Young Appliance LLC	461084469699262	Aug 22 2023	ACTIVE	-	SBC	Aug 22 2023	10.00%	Merchant
	Address : 385 Sanders Mill Rd					Phone : 6623647779		Contact : Robyn Young
•	-		SBC - IBUXX - 3.95% VALOR 100 - IP - Batch time 6:00pm
•	Aug 22 2023		Downloaded VL100 and shipped FedEx 2 day delivery
•	Aug 24 2023		Removed Tax per Molli we had just added it today
3	Wilbanks Oil Company INC	497231605880	May 09 2023	ACTIVE	-	Rise PCS	Jul 01 2021	10.00%	Merchant
	Address : 201 Hwy 35 South					Phone : 601-267-9241		Contact : Ronnie Atkinson
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 650.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 200000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 20000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 2
•	-		User: Charlotte Goff -> Notes: RISE; Traditional; IP FD-130-Reprogram; 12:00 pm Batch; NDF
•	-		User: Morgan Withee -> Notes: Ordered FD 150 for them. Sent invoice. Once terminal comes in we will program and ship it out.
•	-		User: Mike Thomas -> Notes: Downloaded FD150 SN: FD5000107404 TID# 2109392 and shipped FedEx ground. 1:00 pm settle time
•	-		User: Mike Thomas -> Notes: TID# number changed to 2110374
•	-		User: Charlotte Goff -> Notes: TT Molly - calling in for merchant. Their FD-150 was saying Auto Closed Failed but while I was on the phone with Molly the merchant texted her back and said never mind that it works now.
•	-		User: Mike Thomas -> Notes: Changed auto settle time to 6:00 pm per merchant
•	-		User: Mike Thomas -> Notes: Called Madonna and walked her through a parameter update to change settle time
•	-		User: Mike Thomas -> Notes: TT Madonna they tried to do a manual batch and that turned off auto settle..we checked everything and did a parameter update. Rise will be sending email batch reports. Advised her to give terminal 24-48 hours before expecting an auto settle. Rise is sending them batch reports via email in the meantime.
•	-		User: Charlotte Goff -> Notes: emailed Madonna the link to Business Track/Clientline so that she can self-enroll. Also gave her the phone number for Merchant Services in case she has questions or issues
•	-		User: Charlotte Goff -> Notes: Ashley called in and said that the screen on their FD150 is all cracked. I told her we would have to order a new terminal for her that we don't have any in stock. I told her I could get her a price at the time we place the order. I have to call her back with a price and est time frame on when she can get the new terminal at 601-946-1226
•	-		User: Mike Thomas -> Notes: TT Ashley she received terminal and had already started running transaction. She is not sure about changing banks and will call us once she finds out.
•	-		User: Mike Thomas -> Notes: TT Ashley did parameter update..wasn't auto batching
•	-		User: Mike Thomas -> Notes: Having connection issues they are calling internet provider
•	-		User: Mike Thomas -> Notes: TT Ashley we are going to do a parameter update when she calls me back after she can batch. Doing the update because the terminal has't been auto batching. Advised her it will not auto batch tonight but will start again Friday night. I also advised her that when someone auto batches it turns od auto settle.
•	-		User: Charlotte Goff -> Notes: Ashley called for Mike. When I told her he was at lunch she said that she had to leave at 2:00pm everyday so she will not be there when he returns from lunch. She did say that she had batched out her terminal and that she would batch it again tomorrow and then he can do the reset tomorrow.
•	-		User: Mike Thomas -> Notes: TT Asley did parameter download to start auto batch back up
•	-		User: Mike Thomas -> Notes: : TT Asley did parameter download to start auto batch back up
•	-		I got the voided check and signed DDA form from molli. I submitted this to PCS for update
•	-		DDA has been updated. The merchant should see this change in the next day or two. Please have them keep an eye out in their new DDA account.
•	-		T Ashley term hasn't been batching. We reset the auto close and did a table load.

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