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Agents who receive partial commission on all of Roger Harding Accounts (Overrides Default)

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Default Override

SBC

Sales Number

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Vantiv

Sales Number

Sales Office

Owner Username

Rise CC

Sales Number

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Owner Username

Rise PCS

Sales Number

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Elavon

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Tesla FD

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FDR - Concord

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Rev19 - AFS FD

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Owner Username

PCS Direct

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Sales Office

Owner Username

Clearent

Sales Number

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Owner Username

Shift4

Sales Number

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Owner Username

OLD RISE

Sales Number

Sales Office

Owner Username

Rev 19 - AFS TSYS

Sales Number

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Owner Username

MAG

Sales Number

Sales Office

Owner Username

istream

Sales Number

Sales Office

Owner Username

Sr. No.	DBA Name	MID	Date Added	Status	Status Change	Processor	Approval	Split	Is Override / Is Merchant
1	Bob's	444240966887	May 09 2023	CANC	Jun 24 2024	-	-	50%	Merchant
	Address : 704 W. Court					Phone : 409-379-2057		Contact : Bob Smith
2	Bob's	444240962886	May 09 2023	CANC	Jun 24 2024	-	-	50%	Merchant
	Address : 105 East Bluff St.					Phone : 409-283-7691		Contact : Bob Smith
3	Oscars Automotive	520002038245	May 09 2023	ACTIVE	-	-	Jan 01 1970	50%	-
	Address : -					Phone : 409-200-2880		Contact : Oscar Valtierra
•	-		User: Alex Gibson -> Notes: MCC #7531
•	-		User: Pennye McAnulty -> Notes: Merchant called about a deposit. They fees were taken out of the deposit because they were rejected at the bank.
•	-		User: Mike Thomas -> Notes: Gave password (11739) to unlock terminal.
•	-		User: Pennye McAnulty -> Notes: TT Oscar had to conference with Vantiv to program terminal needed an updated download.
4	The One Stop	520001988906	May 09 2023	ACTIVE	-	Vantiv	Jan 01 1970	50%	-
	Address : -					Phone : 318-228-8852		Contact : -
•	-		User: Alex Gibson -> Notes: MCC #5499
•	-		User: Mike Thomas -> Notes: TT Roger Harding, requested TSYS Var sheet for Petro Soft Smart POS
5	E-Z Stop	520001680015	May 09 2023	ACTIVE	-	-	Jun 04 2016	50%	-
	Address : -					Phone : 318-352-1820		Contact : Ricky Forshee
•	-		User: Christina Sullins -> Notes: Roger was told that that this is to go on concord/buypass regardless due to petro build. He was also told that if the merchant decides to update his pumps he will have to do all new paperwork.
•	-		User: Mike Thomas -> Notes: Requested cancel
•	-		User: Mike Thomas -> Notes: Requested refund of $78.59
6	Courthouse Whistle Stop Cafe	520001439411	May 09 2023	ACTIVE	-	-	Mar 02 2016	50%	-
	Address : -					Phone : 936-327-3222		Contact : Alvin Martin
7	Brandons on the Bend	520001289458	May 09 2023	ACTIVE	-	-	May 11 2015	50%	-
	Address : -					Phone : 318-590-9383		Contact : Lawrence Brandon
•	-		User: Christina Sullins -> Notes:
•	-		User: Christina Sullins -> Notes: March statement showed a $90 regulatory and compliance fee. This is charged once a year in March. The merchant was notified of this via their monthly statements. If opted out this fee is not charged. This fee is being refunded and they are opted out.
•	-		User: Christina Sullins -> Notes: ACH change requested, SR#21549738
8	Grahams Grill and Grocery	520000664080	May 09 2023	ACTIVE	-	-	Jan 01 1970	50%	-
	Address : 301 N. Wheeler Rd					Phone : 4098372014		Contact : Becky Graham
•	-		User: Christina Sullins -> Notes: Some how their bank confused the old processor and us. The old processor was debiting their account and so were we but instead of the old processor getting the ACH reject message we(Vantiv) was. Becky had that removed today and this should put her back to bank debits for end of month fees instead of coming from her batch totals.
•	-		User: Christina Sullins -> Notes: Put in request per Roger Harding to remove the extra $0.20 fee for transactions that are mid-qual and non-qual.
•	-		User: Mike Thomas -> Notes: TT Becky, walked her through a settlement.
•	-		User: Christina Sullins -> Notes: TT Becky she says she is missing funds but isn't. Fee's were taken out of her settlement amounts from 10/07/15 to 10/13/15
•	-		User: Christina Sullins -> Notes: requested to change to interchange pass thru at .35 and .18 cents
•	-		User: Christina Sullins -> Notes: Conferenced Ms. Becky with Vantiv to fix her IP settings. Her internet was down 03/17/16. Her internet is still down. She will have to wait.
•	-		User: Christina Sullins -> Notes: Conferenced Ms. Becky in with Vantiv to switch her machine back to IP.
•	-		User: Mike Thomas -> Notes: TT Becky, cleared terminal after power failure. This was on 4/25/2016
•	-		User: Mike Thomas -> Notes: Sent email to NPC to cancel account per Roger Harding/Chris
9	Joe's Italian LLC	444243274883	May 09 2023	CANC	Jun 24 2024	-	-	50%	Merchant
	Address : 1615 West Church ST #1200					Phone : 9363272622		Contact : Ilik Gjoka
10	Tyler County Art League	520001857904	May 09 2023	ACTIVE	-	Vantiv	Jul 07 2016	50.00%	Merchant
	Address : -					Phone : 4092427851		Contact : Lisa Richardson
•	-		User: Christina Sullins -> Notes: MCC#5971
•	-		User: Mike Thomas -> Notes: Mailed stickers
•	-		User: Mike Thomas -> Notes: TT Lynn system error needs to be replaced. They will call Roger Harding
•	-		Cancel account switched to Ibuxx. Submitted request to NPCRM to cancel account SR# 46933052
•	-		Lisa called in about her refund issue. It looks like we never closed out her vantiv account when we moved her to ibuxx. She said she spoke to Charlotte on this. Charlotte is out so I went ahead and offered her a refund of $373.60 for December - March. I will put this refund through on her ibuxx account.
11	Bob`s	520000395246	May 09 2023	ACTIVE	-	Vantiv	-	50.00%	Merchant
	Address : 704 West Court					Phone : 409-379-2057		Contact : Bob Smith, Gary Smith, Craig Smith
•	-		User: Mike Thomas -> Notes: Needs new terminal, referred to Rodger Harding.
•	-		User: Mike Thomas -> Notes: Request additional TID for VX520DC
•	-		User: Emily Karawadra -> Notes: SR# 17429050 SR# 17429100 rate change was requested as they were keyed in wrong into MAG
•	-		User: Emily Karawadra -> Notes: Roger asked if debit prompt could be removed. Vantiv confirmed it could I sent request to Mike.
•	-		User: Mike Thomas -> Notes: Had NPC remove debit, needs partial download.
•	-		User: Christina Sullins -> Notes: Roger Harding programmed the new terminal for this location with the wrong account info. All funds have been going to the Dogwood locations bank account.
•	-		User: Mike Thomas -> Notes: Reprogrammed terminal with correct information, ran test....working.
•	-		User: Mike Thomas -> Notes: TT Kim, terminal ethernet not working, will need a replacement terminal. Notified Roger Harding.
•	-		User: Mike Thomas -> Notes: TT craig, getting "tampered" on terminal. will need to be replaced. Merchant is calling Roger Harding
•	-		User: Christina Sullins -> Notes: TT Kim, she was unable to settle while on dial back up. The lady in Level 2 Help Desk at Vantiv settled for her and helped her clear the batch out of the terminal.
•	-		User: Mike Thomas -> Notes: Corrected communications for settlement to dial. Now working.
•	-		User: Christina Sullins -> Notes: TT Kim, they had declines on a transaction for $720.75. Wallace in Lvl 2 Helpdesk said it was there once with the auth of 05441Z. Gave Kim the Advanced Products number in case she needs it tomorrow.
•	-		User: Aimee Jones -> Notes: Merchant is having connectivity issues. Conferenced her with Vantiv to assist.
•	-		User: Morgan Withee -> Notes: Roger Harding called in wants to switch over to PAX S80. I have put in a request for a TSYS Var so we can prepare the equipment
•	-		User: Mike Thomas -> Notes: TT Kathy turned auto batch off
•	-		User: Mike Thomas -> Notes: Talked to Craig and also sent him an email with all info 11/22/21 concerning new PCI non compliant fees
•	-		Spoke to Bob - he wanted to add his son's Gary and Craig as contact people on each of his locations. Submitted request to WP via NPCrm SR 61894246
•	-		Rebecca called in stating that their terminal is accepting partial payments. I let her know that the PaxS80s are a bit older so we can take a look and see if we can make it decline partial payments or possibly replace her terminal with a newer one. I will let Mike know in the morning.
•	-		Spoke to the merchant and let them know we are still working on the issue.
•	-		Sent replacement terminal to fix issue. Cards have been going through that do not have enough funding and the S80 is not declining.
12	Bob's Pawn Shop	520000395335	May 09 2023	ACTIVE	-	Vantiv	-	50.00%	Merchant
	Address : 105 East Bluff Street					Phone : 409-283-7691		Contact : Bob Smith
•	-		User: Christina Sullins -> Notes: TT Kathy about running EMV cards
•	-		User: Mike Thomas -> Notes: TT Merchant, having ethernet issues. Will check ethernet and call back if needed.
•	-		User: Mike Thomas -> Notes: Talked to Craig and also sent him an email with all info 11/22/21 concerning new PCI non compliant fees
•	-		Spoke to Bob and he wanted to add his sons, Gary Smith and Craig Smith as contacts to both locations. Submitted request in NPCrm to add Gary. SR61894252
•	-		Spoke to Kim, sending a VL100 as they are having significant issues with their Pax S80.
•	-		Sent replacement terminal to fix issue. Cards have been going through that do not have enough funding and the S80 is not declining.

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