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Rise CC

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istream

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Sr. No.	DBA Name	MID	Date Added	Status	Status Change	Processor	Approval	Split	Is Override / Is Merchant
1	Joes Pizza of Breese	520004990274	Nov 04 2024	ACTIVE	-	Vantiv	Nov 05 2024	15.00%	-
	Address : 580 North 12th Street, Breese, IL, USA					Phone : 618-526-9049		Contact : Joey Trupiano
•	-		Vantiv - IBuxx - 3.25% - PDQ Equipment - ValuTec Gift Cards -
•	-		emailed DataCap Vars to PDQ for set up. Waiting on ValuTec Gift Card MID and Var. Once I receive the var for the Gift Cards, I will forward that to PDQ.
•	-		Sent Signage
•	-		changed the auto-close time to 11:30pm Central time for the terminal ID 23987605 that is being used for ecomm transactions to see if this will eliminate the un-timely batching for ecomm transactions.
•	-		Checked to see if a batch closed containing e comm transactions. It did.
2	Joe's Pizza & Pasta of Columbia	520004954955	Jul 25 2024	ACTIVE	-	Vantiv	-	15.00%	Merchant
	Address : 117 N Main St					Phone : 618-281-7330		Contact : Scott Harper
•	-		WorldPay - Ibuxx 3.25% - Customer/3.00% Merchant/0.25% - Valor 100 - IP - Manual Batch
3	Joe's Pizza of Pinckneyville	520004954777	Jul 17 2024	ACTIVE	-	Vantiv	Jul 24 2024	15.00%	Merchant
	Address : 112 W Water St					Phone : 618-357-8080		Contact : Angel Osorio
•	-		WorldPay - Ibuxx 3.25% - Customer/3.00% Merchant/0.25% - Valor 100 - IP - Manual Batch
•	-		Emailed another return label for VL100
•	-		Angel sent me an email wanting to know what the $1579.43 that was taken out of account was for. It was for December fees. I also attached the December statement to the reply.
•	-		TT Angel he requested November statement, emailed it to him
•	-		Spoke to Angel, they voided a transaction on the 15th of March for $59.88 on card ending in 7996. While it was voided on Angel's side, on the customer's side it shows as pending transaction. Customer stated they called bank and the bank stated that it was on Angel's end that is keeping it in pending. Told Angel we would look into it what might be causing this issue.
•	-		Spoke to Angel, let him know in IQ it shows as voided. GEM team stated he needs to call his bank and tell them to Decline the authorization and take the transaction out of pending. Sent Angel screenshot of IQ showing it Voided and he has a Voided receipt showing the same.
4	Joes Pizza of Greenville INC	520004954438	Jul 17 2024	ACTIVE	-	Vantiv	-	15.00%	Merchant
	Address : 2098 N 2150 St					Phone : 618-664-3344		Contact : Brian Ward
•	-		WorldPay - Ibuxx 3.25% - Customer/3.00% Merchant/0.25% - Valor 100 - IP - Manual Batch
•	-		returned Valor 100 used it for Nash's Auto Sales
•	-		Russell Gilbert needed access to IQ. Once I got the approval from Brian that it's ok to give it to him, I set him up in IQ for access using the store's email address. I told him that I would give him a quick training on IQ once he gets his registration completed.
5	Joe's Pizza & Pasta of Fairview Heights	520004954358	Jul 17 2024	ACTIVE	-	Vantiv	-	15.00%	Merchant
	Address : 4628 N Illinois St					Phone : 618-416-4464		Contact : Abigail Thompson
•	-		WorldPay - Ibuxx 3.25% - Customer/3.00% Merchant/0.25% - Valor 100 - IP - Manual Batch
•	-		TT Ann Marie updated terminals to Vantiv
•	-		Valor Ticket advised Neil Valor was Down after hours 9/6/24
•	-		TT Abby she wanted to know if she could adjust tip when she did tip at time of sale. No
•	-		TT Abby she called and said the store says they can't do a reprint. Called location and walked them through it...worked fine.
•	-		TT Abby VL100 TAMPERED replacing shipping next day
•	-		Emailed FedEx return label
•	-		Merchant returned Valor VL100 (Tamper) I filled out RMA request and sent to Valor. RMA declined terminal more than two years old.
•	-		Got Abby a full card number so she could do a void
6	Joe's Pizza & Pasta of Troy	520004954312	Jul 17 2024	ACTIVE	-	Vantiv	-	15.00%	Merchant
	Address : 633 Edwardsville Crossing Drive, Edwardsville, IL, USA					Phone : 618-667-6700		Contact : David McMahan
•	-		WorldPay - Ibuxx 3.25% - Customer/3.00% Merchant/0.25% - Valor 100 - IP - Manual Batch
•	-		Ran refund on card ending in 5828 for $52.68
•	-		Refunded $55.22 on card ending in 3698 it was a duplicate transaction. Per David from Joe's
•	-		Added tip of $44.24 to trans on card ending in 2005
•	-		Refunded $18.71 card ending 5465
•	-		Refunded $15.21 card ending 2908
•	-		Added $20.00 tip card ending 9450
•	-		Ran refund for $12.96 card ending 6951
•	-		Ran a sale on two transactions that didn't batch. On for $343.22 card ending 8947 and $30.18 card ending 7949
•	-		Ran sale for $732.32 card ending 3532
7	Joes Pizza of Mt Vernon	520004954269	Jul 17 2024	ACTIVE	-	Vantiv	-	15.00%	Merchant
	Address : 819 Jordan Street, Mount Vernon, IL, USA					Phone : 618-242-2600		Contact : Ben Sperry
•	-		WorldPay - Ibuxx 3.25% - Customer/3.00% Merchant/0.25% - Valor 100 - IP - Manual Batch
•	-		sent Tobey Reynolds at Hefley CPA monthly statements for August-Oct and registered her for IQ so she could pull them herself.
•	-		Added $50 tip to card ending in 1258
•	-		Ran sale for $103.00 card ending 5359. Refund for $74.68 card ending in 7282 per Ben
•	-		Ran refund for $76.04 card ending in 3500 per Ben.
•	-		Refunded $66.10 card ending in 0606 per Ben
8	Joes Pizza of Centralia	520004954232	Jul 17 2024	ACTIVE	-	Vantiv	Jul 07 2024	15.00%	Merchant
	Address : 8095 Joliff Bridge Rd					Phone : 618-352-8400		Contact : Ben Sperry
•	-		WorldPay - Ibuxx 3.25% - Customer/3.00% Merchant/0.25% - Valor 100 - IP - Manual Batch
•	-		Spoke to Ben, billing was set to monthly instead of daily. Informed Ben, he had no issue with this, but stated to change it to daily. Changing their billing time to daily.
•	-		sent Tobey Reynolds at Hefley CPA monthly statements for August-Oct and registered her for IQ so she could pull them herself.
•	-		Refunded $17.03 for card # 1896 ran on 10/16/24
•	-		Refunded $27.59 on card ending in 8251 per Ben.
•	-		Refunded $48.56 card ending 3809
•	-		Refunded $28.76 card ending 3637
•	-		Added $10.93 tip to sale card ending 5149
9	Joes Pizza and Pasta - Godfrey	520004957890	Jul 17 2024	ACTIVE	-	Vantiv	-	15.00%	Merchant
	Address : 5775 Godfrey Rd Suite A					Phone : 618-433-8000		Contact : Corey McMahan
•	-		WorldPay - Ibuxx 3.25% - Customer/3.00% Merchant/0.25% - 2 Valor 100s - IP - Manual Batch
•	-		Requested a TSYS VAR for rekey
•	-		TT Cory, ran refund for $47.94 card ending in 3603
•	-		Ran refund for $31.43 card ending 2421
•	-		Ran refunds for $50.42 on card ending in 4615 and also one for $22.21 on card ending in 1805 sent Cory photos
•	-		Ran refunds for $15.21 on card ending in 2811 and also one for $15.00 on card ending in 7414
10	Joes Pizza and Pasta - Edwardsville	520004954116	Jul 17 2024	ACTIVE	-	Vantiv	-	15.00%	Merchant
	Address : 4 Club Centre Ct Suite E					Phone : 618-655-9400		Contact : Corey McMahan
•	-		WorldPay - Ibuxx 3.25% - Customer/3.00% Merchant/0.25% - Valor 100 - IP - Manual Batch
•	-		Refunded card ending in 6125 amount $55.60
•	-		Refunded $75.34 card ending in 7099
•	-		Emailed Corey his 1099 per his request
11	Joes Pizza and Pasta of Collinsville	520004954303	Jul 17 2024	ACTIVE	-	Vantiv	-	15.00%	Merchant
	Address : 1099 Beltline Rd SE					Phone : 618-855-8200		Contact : David McMahan
•	-		WorldPay - Ibuxx 3.25% - Customer/3.00% Merchant/0.25% - Valor 100 - IP - Manual Batch
•	-		ran a sale for $166.31 per David and sent him photos of receipt and batch
•	-		Refunded $109.31 card ending 3616 per David McMahan
•	-		Added $40 tip to card ending 6675 (231.30)
12	Joes Pizza and Pasta - Alton	520004953475	Jul 17 2024	ACTIVE	-	Vantiv	-	15.00%	Override
	Address : 17 Eastgate Plaza					Phone : 618-216-2346		Contact : Corey McMahan
•	-		WorldPay - Ibuxx 3.25% - Customer/3.00% Merchant/0.25% - Valor 100 - IP - Manual Batch
•	-		Ran refund for $16.32 on card ending in 4025 per Alli at Joe's
13	Joes Pizza of Altamont	520004954385	Jul 17 2024	ACTIVE	-	Vantiv	-	15.00%	Merchant
	Address : 1008 S Main St, Altamont, IL, USA					Phone : 618-483-9567		Contact : Joey Trupiano
•	-		WorldPay - Ibuxx 3.25% - Customer/3.00% Merchant/0.25% - Valor 100 - IP - Manual Batch
•	-		Merchant returned VL100
•	-		Did two refunds that were charged twice: 1) $78.83 card ending 7361 2) $32.88 card ending 1987
•	-		Refunded double charge of $73.55 card ending in 7490
•	-		TT Chris ran refund for $41.62 card ending in 6188 sent photo of refund and batch
•	-		Refunded $12.05 card ending 9955
14	Joe's Pizza of Herrin	520004954973	Jul 17 2024	ACTIVE	-	Vantiv	-	15.00%	Merchant
	Address : 313 North Park Avenue,					Phone : 618-942-5577		Contact : Joey Trupiano
•	-		WorldPay - Ibuxx 3.25% - Customer/3.00% Merchant/0.25% - Valor 100 - IP - Manual Batch
•	-		Returned Valor VL100 and made terminal inactive in Valor
•	-		Returned VL100
•	-		Ran refund for $25.00 card ending in 2952 per Charlotte
•	-		Ran refund for $45.17 card ending in 3732 per Charlotte
•	-		Ran refund for $40.59 card ending in 0787, also refunded $29.00 card ending 7067
•	-		Refunded $34,79 card ending 2867
•	-		Refunded $27.18 card ending 7966 per Charlotte
•	-		Refunded $42.28 card ending 6551 per Kyle
15	Joes Pizza of Marion	520004954394	Jul 17 2024	ACTIVE	Jun 27 2025	Vantiv	-	15.00%	Merchant
	Address : 602 N Court St					Phone : 217-240-0831		Contact : Joey Trupiano
•	-		WorldPay - Ibuxx 3.25% - Customer/3.00% Merchant/0.25% - Valor 100 - IP - Manual Batch
•	-		Received email from Joey to cancel this account as Impact is not managing this account. Submitted signed cancellation request to ISO Support at WP. SR 62420386
16	Joe's Pizza of Salem	520004955080	Jul 17 2024	ACTIVE	-	Vantiv	-	15.00%	Merchant
	Address : 402 E Main					Phone : 6187400563		Contact : Joey Trupiano
•	-		WorldPay - Ibuxx 3.25% - Customer/3.00% Merchant/.025% - Valor 100 - IP - Manual Batch
•	-		Downloaded and shipped Valor VL100
•	-		spoke to Michael (Joey's bookkeeper) about a duplicate transaction from 1/7/25 on card 5997 for $59.16. Emailed Mike the complete card number and transaction details so he can run a refund.
•	-		Refunded $59.16 on card ending in 5997 per Charlotte
17	Joes Pizza of Vandalia	520004955062	Jul 17 2024	ACTIVE	Apr 21 2025	Vantiv	-	15.00%	Merchant
	Address : 1227 N 4th					Phone : 618-283-9105		Contact : Joey Trupiano
•	-		WorldPay - Ibuxx 3.25% - Customer/3.00% Merchant/.025% - Valor 100 - IP - Manual Batch
•	-		Received email from Ben stating that he wants to cancel the processing services for Vandalia. He says they've not been happy for months now and are switching to Toast. Emailed the WP Cancellation request form to Joey for him to sign.
•	-		Received signed cancellation request back from Joey and submitted it to WP to cancel in their systems.
•	-		Ben Sperry sent an email asking about 2 fees that were deducted from his bank account on 5/6/25. One was for $82.90 and the other was for $30. I found the $82.90 fee - it was his processing fees from April 1 - April 9. The $30.00 fee did not appear that it was from WorldPay as the description on it was different than the other fee. In my research, I also found that WP had erroneously charged him an ETF fee of $375. I emailed Shannon asking her to refund the $375 back to the merchant. She has initiated the request for the refund. I let Ben know that it could be up to 10 days before he sees the refund for the $375.
18	Joe's Pizza of Benton	520004955124	Jul 17 2024	ACTIVE	-	Vantiv	Jul 17 2024	15.00%	Override
	Address : 115 East Jefferson Avenue, Effingham, IL, USA					Phone : 618-438-0563		Contact : Joey Trupiano
•	-		WorldPay - Ibuxx 3.25% - Customer/3.00% Merchant/0.25% - Valor 100 - IP - Manual Batch
•	-		Returned VL100
•	-		Received notice that this locations should be accepting EBT cards. Submitted a signed request to WP to have EBT added - EBT fee of $0.22 - SR# 62160670 ,62160720
19	Joe's Pizza and Pasta - Effingham	520004954367	Jul 17 2024	ACTIVE	-	Vantiv	-	15.00%	Merchant
	Address : 115 East Jefferson Avenue, West Memphis, AR, USA					Phone : 217-347-5637		Contact : Joey Trupiano
•	-		WorldPay - Ibuxx 3.25% - Customer/3.00% Merchant/0.25% - Valor 100 - IP - Manual Batch
•	-		Returned Valor VL100 and made terminal inactive in Valor
•	-		submitted order for 5000 custom Gift card carriers to Valutec ([email protected])
•	-		Ran refund for $21.72 on card ending in 6730 per Charlotte
•	-		Ran refund for $108.24 on card ending in 2149
•	-		Ran refund for $174.99 card ending in 1797
20	Joe's Pizza of Mascoutah	520004953956	Jul 17 2024	ACTIVE	-	Vantiv	-	15.00%	Merchant
	Address : 215 East Main Street, Mascoutah, IL, USA					Phone : 618-566-6460		Contact : Corey McMahan
•	-		WorldPay - Ibuxx 3.25% - Merchant/0.25% Customer/3.00% - Valor 100- IP - Manual Batch
•	-		TT Jason, advised hi I could'nt fix a void that they accidently ran.
21	Joe's Pizza Olney	520004951583	Jul 01 2024	ACTIVE	-	Vantiv	Jul 01 2024	15.00%	Merchant
	Address : 214 N. Jefferson					Phone : 618-392-8551		Contact : Tiffany Trupiano
•	-		Shipped additional VL100 VAR 0008
•	-		TT Neil, conferenced with PDQ could not get them working. Neil will goo back Monday at an earlier time. (had to stop the call because business was opening he called 3;45 Friday afternoon)
•	-		Spoke to Tiffany, due to concerns with secret shoppers they wanted their two VL100s reactivated (their Valor Account was deactivated at some point). Reactivated and tested both terminals. Confirmed both working and let her know to contact us if they need any other assistance.
22	Clubhouse Sports Lounge	0022077550	Mar 11 2024	ACTIVE	-	Shift4	Jun 10 2024	15.00%	Merchant
	Address : 1001 Enclave Blvd, Suite G					Phone : 2177467722		Contact : Kayla McMahan
•	-		Shift4 SkyTab POS Advantage program
•	-		Send all additional equipment to owner's address.
•	-		Spoke to Alex (Manager), and he stated that a bartender had to call Skytab to get Tips added from the weekend on the following Monday. They wanted to make sure they went through so they could pay the bartender. Checked with Skytab and they confirmed the tips did go through.
23	Maria's Taco House	461084469693982	Feb 13 2024	ACTIVE	Nov 04 2024	SBC	Feb 13 2024	15.00%	Merchant
	Address : 3001 Banker St					Phone : 217-347-3200		Contact : Agustin Angel
•	-		Switching to IBUXX from Traditional - 2 Valor 100s - 3.95%
24	Joes Pizza of Marion	461084469692113	Oct 26 2023	CANC	Jun 27 2025	SBC	Oct 27 2023	15.00%	Merchant
	Address : 602 N Court St					Phone : 217-240-0831		Contact : Joey Trupiano
•	Oct 27 2023		Downloaded VL500 and shipped to Neil per his request
•	-		Moved to Vantiv
•	-		Returned Valor VL500
25	Joe's Pizza & Pasta of Columbia	461084469692758	Jun 29 2023	CANC	Jun 27 2025	SBC	May 04 2023	15.00%	Merchant
	Address : 117 N Main St					Phone : 618-281-7330		Contact : Scott Harper
•	-		SBC - IBUXX - 3.25% - PDQ - $19.95/month
•	-		Changed status to Approved - added MID and approval date - uploaded signed application and 2 var sheets
•	-		Moved to Vantiv
26	Joe's Pizza Olney	461084469693428	May 09 2023	CANC	Jun 27 2025	SBC	Feb 16 2023	15.00%	Merchant
	Address : 214 N. Jefferson					Phone : 618-392-8551		Contact : Tiffany Trupiano
•	-		SBC- IBUXXX-3.99%=3.84%Utool-PDQ-2 VARS- Vaultec Gift Cards
•	-		Spoke to Tiffany. She was curious why her batch from Tuesday, 3/7 reported from PDQ as $2255.74 but only received a deposit for $1450.64. After talking with her and researching with SBC, I found that PDQ had 4 separate batches for 3/7. Two of them were batched at 18:34 on 3/7 and deposited on 3/8 (Gross $1508.55 = $78.89 + $1429.66) and the other 2 batches ($406.26 + $340.00) were not sent until 20:53 missing the NDF deadline. She did get those deposited on 3/9/23
•	-		wants to order more gift cards sent her a docusign with her order form. 1000 cards for $545.00
•	-		got the form back from Tiffany and submitted the order to gift reorders.
•	-		Had address on shipment updated to 1405 Jason Lane 62450 per Charlotte Case# C-154096403
•	-		Kevin closed this merchant due to complaint of non-compliance on dual pricing.
•	-		Moved to Vantiv
27	BENNETT MATERIAL HANDLING	434267167881	May 09 2023	CANC	May 15 2024	-	-	15.00%	Merchant
	Address : -					Phone : 870-931-7874		Contact : GAYLAND BENNETT
•	-		User: Mike Thomas - Department: 5 - Notes: Ginger called to get amount of batch ($770.18)
•	-		User: Mike Thomas from Tech Support - Notes: TT Ginger, she received new Hypercom T7PLUS, walked her through a download. Faxed QRG and advised her of basic usage.
•	-		User: Lindsay Felker from - Notes: I called to check on Ginger; she said that she has tried to run card from Butterball; it did not go through; she said she and Mike never tested machine after download, so I gave her my card via phone and we tested with my card and it worked. Also trained her on a void and settlement.
•	-		User: Christina Sullins -> Notes: Needing to tt Lindsay. Sent her an email.
•	-		User: Pennye McAnulty -> Notes: Conversion: Paperwork has been faxed to merchant
•	-		User: Mike Thomas -> Notes: Requested cancel
28	Puerto Vallarta	520004417867	May 09 2023	CANC	Sep 24 2024	Vantiv	Aug 05 2021	15%	Merchant
	Address : 3005 S Banker					Phone : 217-342-3177		Contact : Agustin Angel
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 50.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 1395000.00
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 105000.00
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 97
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 3
•	-		User: Charlotte Goff -> Notes: Vantiv - Traditional; 2 Pax s80 terminals - one at door & one at bar; IP; Batch time 10:30 pm
•	-		User: Mike Thomas -> Notes: Downloaded 2 PAX S80 and shipped to Neil per his request
•	-		User: Mike Thomas -> Notes: Shipped overnight per Neil tracking number 774496238800
•	-		User: Mike Thomas -> Notes: TT Neil power cuts out on both terminals during transactions...will take to his house and try them there and call me back.
•	-		User: Morgan Withee -> Notes: Sent invoice for 1 terminal we will place other terminal for free
•	-		User: Mike Thomas -> Notes: Terminal power keeps going on....shipped two power supplies tracking number 774523929959
•	-		User: Mike Thomas -> Notes: Power supplies were not the issue. Downloaded 2 more terminals Dee has a driver picking them up and meeting Neil
•	-		User: Mike Thomas -> Notes: Turned off auto settle per Neil
•	-		User: Mike Thomas -> Notes: Requested new VAR for replacement terminal if they purchase.
•	-		User: Morgan Withee -> Notes: Reviewed pricing per neil: In reviewing October numbers I see that Vantiv has assessed high risk fees to this account. We are refunding $239.78 of October fees and when November billing is complete we will also credit him for the overbilling. Put in SR with iso client services to get this refunded. working on the pricing amendment now.
29	32 Below Bar and Grill	520004417625	May 09 2023	CANC	Jun 26 2024	Vantiv	Aug 03 2021	15%	Merchant
	Address : 11100 E 1850th Ave					Phone : 217-644-3132		Contact : Carol Levitt
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 30.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 33000.00
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 2750.00
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 99
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 1
•	-		User: Charlotte Goff -> Notes: Vantiv - Traditional; IP - Cash Register Express; Batch - 1:00am
•	-		User: Mike Thomas -> Notes: Cash Register Express 800-342-5729
•	-		User: Mike Thomas -> Notes: Thomas Telecom is their dealer 818-548-8344
•	-		User: Mike Thomas -> Notes: From 32 Below: Fwd:This is what I got. I don't think this is what we were looking for. Hello I called and got vm and it is full. About credit card processing you can use full integration with Heartland they own Pcamerica software let me know if you want to check fees. Also works with First Data you need active support with PCA. Also work with Tsys but you need Datacap the license costs $500 and also need 24/7 support. Regards Julieta Thomas Telecom Received this from Neil and also sent to Morgan
•	-		User: Emily Karawadra -> Notes: spoke to Thomas Telecomm they said pc america has to do the update for datawire and update mid for worldpay vantiv.
•	-		User: Charlotte Goff -> Notes: Cancel this account per Morgan. Merchant never used. Can reactivate if necessary. Submitted request on Vantiv - SR 36261884
30	Puerto Vallarta	461084469696543	May 09 2023	ACTIVE	Nov 04 2024	SBC	May 05 2022	15.00%	Merchant
	Address : 3005 S Banker St					Phone : 217-342-3177		Contact : Agustin Angel
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 50.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 1395000.00
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 105000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 97
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 3
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; 2 Valor 100s - IP - Batch time 10:30pm - Tip at time of sale.
•	-		User: Mike Thomas -> Notes: Downloaded and shipped 2 Valor 100
•	-		TT Fermin he said he was having connection issues but everything is now working fine
•	-		T Neil the merchant wanted SMS receipt and survey turned off. Turned both off and advised Neil how to update.
•	-		Received Valor 100 back from merchant SN: 11821311817
•	-		Spoke to Fermin at the location, informed him to go through the common fixes for connection issues. He unplugged his ethernet cable from the terminal and plugged it back in. Issue was resolved and terminal had connection issue resolved.
•	-		VL100 not reading chip cards. Sent replacement
•	-		Advised Neil ,how to run a refund
•	-		Received text and email from Neil still asking about Valor Issue. I advised him again that Valor was down
•	-		TT Neil, changed one VL500 not to charge fee on signature debit. EPI 2501009274. Ran test, working as it should.
31	Ole Liquor Cabinet Inc	498377041880	May 09 2023	ACTIVE	-	Tesla FD	Sep 23 2022	15.00%	Merchant
	Address : 3003 S Banker St					Phone : 217-347-8991		Contact : Agustin Angel
•	-		Neil called in to let us know that the owner would like to order Clover Gift Cards. I sent Neil an email with the steps involved in the process of ordering gift cards through the Clover Dashboard
•	-		Spoke with merchant at 217-821-4655. Stated that their terminal froze. When unplugging the terminal turns off and when plugged back in the terminal does turn back on but freezes.
•	-		I talked to Agustin yesterday afternoon, he was able to get his system back up and working again but wanted to know about getting it replaced. I had Neil call the merchant per merchant's request. I opened ticket # 62811886 in CoPilot for the swap. I requested a price for the swap and also included Serial Numbers and merchant's email address so that a call tag could be sent for the malfunctioning equipment.
•	-		Clover Replacement equipment shipped today - Fedex Tracking # 725293009805 725293009779
•	-		Received bill from FiServ for the Clover Duo swap. Total bill was $937.92. Mike to send the merchant an invoice
•	-		Sent invoice for Clover swap $937.62
32	Maria's Taco House	520004455628	May 09 2023	ACTIVE	Oct 18 2024	Vantiv	Sep 24 2021	15.00%	Merchant
	Address : 3001 S Banker St					Phone : 217-347-3200		Contact : Agustin Angel
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 20.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 1200000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 105000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 97
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 3
•	-		User: Charlotte Goff -> Notes: Vantiv - Traditional; 2 Pax s80s with Tip (set up like Puerto Vallarta); IP; No Auto Batch
•	-		User: Mike Thomas -> Notes: TT Neil only 1 port on router is working but both terminals will work on that port. He is call internet provider about the ports that aren't working.
•	-		User: Mike Thomas -> Notes: TT Neil both terminals are up and running tested both
•	-		User: Charlotte Goff -> Notes: Neil called and said that this merchant needs a QRG for the Pax S80 terminal (Restaurant version). I emailed the QRG to Augustine and cc'd Neil
•	-		cancelled account - merchant converted to IBUXX. opened SR 60527202 in NPCrm to have cancelled
•	-		Merchant returned 2 PAX S80 Deactivated and deleted in Broad POS
33	Joes Pizza of Vandalia	461084469694619	May 09 2023	CANC	Jun 27 2025	SBC	May 12 2022	15.00%	Merchant
	Address : 1227 N 4th					Phone : 618-283-9105		Contact : Joey Trupiano
•	-		User: Emily Karawadra -> Notes: PDQ software using Datacap terminal capture VAR. No auto batch set at Tsys
•	-		Moved to Vantiv
34	Joe's Pizza of Salem	461084469695761	May 09 2023	CANC	Jun 27 2025	SBC	May 12 2022	15.00%	Merchant
	Address : 402 E Main					Phone : 6187400563		Contact : Joey Trupiano
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 40.00
•	-		User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 55000.00
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 90
•	-		User: Morgan Withee -> Changed : Internet Percent FROM 0 TO 10
•	-		Rekeyed tip of $50.00 card ending in 6913
•	-		Moved to Vantiv
35	Joes Pizza of Mt Vernon	461084469692234	May 09 2023	CANC	Jun 27 2025	SBC	Aug 02 2022	15.00%	Merchant
	Address : PO BOX 741					Phone : 618-242-2600		Contact : Ben Sperry
•	-		SBC - IBUXX - 3.5% - PDQ Equipment - Valutec Gift Cards
•	-		Ben Sperry called and said that he's getting an error trying to add a tip to a delayed order. The original sale was for $263.16 on card 2808. The tip amount was $52.00 that he was trying to add. Mike downloaded a machine and ran a separate transaction for $52.00. Morgan emailed Ben a copy of the receipt and the batch receipt.
•	-		Downloaded PAX and reran a transaction for $1697.18 that the auth had expired. Gave receipt and batch report to Charlotte
•	Sep 12 2023		Downloaded PAX and ran two refunds per Charlotte: 1) $51.45 2) 54.73 on card ending in 7404 and batched. Gave receipts to Charlotte
•	-		Ben called and said a customer called him and said that she did not buy anything from him the weekend of 9/8 but that she had been billed. I searched in Pioneer for the card number he gave me 7405 and saw that there had been 2 sales run on that card on 9/8/23 for each of the dollar amounts that he gave me ($51.45 & $54.73). When I called him back to tell him my findings, he asked that we process a refund on her card for each of the dollar amounts. Mike ran the refunds and then batched and I emailed that information to Ben
•	-		spoke to Ben - he wanted me to send him all of 2023 monthly statements and get him set up with Pioneer. Sent the statements and registered him for Pioneer plus sent him the Pioneer QRG
•	-		Moved to Vantiv
36	Joe's Pizza of Herrin	461084469693696	May 09 2023	CANC	Jun 27 2025	SBC	Sep 30 2021	15.00%	Merchant
	Address : 313 North Park Avenue,					Phone : 618-942-5577		Contact : Joey Trupiano
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 40.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 660000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 55000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 90
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 10
•	-		User: Charlotte Goff -> Notes: SBC - Traditional; Tip Edit; IP; No Auto Batch
•	-		User: Kamal Oghad -> Notes: Doing setup with Neil on Tuesday
•	-		Ran a rekey for $20.00
•	-		Ran transaction for $9.63 per Kyle on card ending in 1082
•	-		Moved to Vantiv
•	-		Emailed return label
37	Joes Pizza of Greenville INC	461084469692515	May 09 2023	CANC	Jun 27 2025	SBC	Jul 11 2022	15.00%	Merchant
	Address : 2098 N 2150 St					Phone : 618-664-3344		Contact : Brian Ward
•	-		SBC - IBUXX - 3.25%
•	-		Sent a giftcard quote for Brian needs giftcards for christmas
•	-		Moved to Vantiv
38	Joe's Pizza of Benton	461084469697856	May 09 2023	CANC	Jun 27 2025	SBC	Sep 30 2021	15.00%	Override
	Address : 115 East Jefferson Avenue, Effingham, IL, USA					Phone : 618-438-0563		Contact : Joey Trupiano
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 40.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 600000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 50000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 90
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 10
•	-		User: Charlotte Goff -> Notes: SBC - Traditional; IP - Tip Edit - No Auto Batch -
•	-		User: Kamal Oghad -> Notes: Did setup with Neil.
•	-		submitted request to SBC to cancel this account so that we can transfer it to Vantiv. PDQ has put a message for on-line orders and the location will use their Valor until PDQ can get them programmed for Vantiv.
•	-		Moved to Vantiv
39	Joes Pizza of Altamont	461084469692313	May 09 2023	CANC	Jun 27 2025	SBC	May 12 2022	15.00%	Merchant
	Address : 115 E Jefferson Ave					Phone : 618-483-9567		Contact : Joey Trupiano
•	-		User: Emily Karawadra -> Notes: PDQ software using Datacap terminal capture VAR. No auto batch set at Tsys
•	-		Called for Chris who has questions concerning transactions...he wasn't available and the person I talked to didn't know anything about it. I left our number for him to call.
•	-		Rekeyed a tip for $300 on card ending in 1412
•	-		Moved to Vantiv
40	Joe's Pizza & Pasta of Troy	461084469696720	May 09 2023	CANC	Jun 27 2025	SBC	Jun 16 2022	15.00%	Merchant
	Address : 633 Edwardsville Rd, Edwardsville, IL, USA					Phone : 618-667-6700		Contact : David McMahan
•	-		SBC - IBUXX - 3.25% - PDQ with Gift Card - NDF
•	Aug 30 2023		Ran a refund for $54.26 on card ending in 4856
•	-		Needs to order 1,000 gift cards for $545. Will send him the order form to get these ordered.
•	-		Refunded $58.00 card ending in 0861
•	-		Rekey a tip for $30.00 on card ending in 3743
•	-		Per David refunded $57.52 on card ending in7879
41	Joes Pizza and Pasta of Collinsville	461084469698262	May 09 2023	CANC	Jun 27 2025	SBC	Jun 16 2022	15.00%	Merchant
	Address : 1099 Beltline Rd SE, Decatur, AL, USA					Phone : 618-855-8200		Contact : David McMahan
•	-		SBC - IBUXX - 3.25% - PDQ with Gift Card - NDF
•	Nov 08 2023		Ran refund for $33.77 on card ending in 6006 ran on 10/23/23
•	-		Ran Sale for tip for $50.00 and settled it was a transaction that was ran as a pre auth. The original sale batched on 12/28/23. Morgan sent the receipts to Joe's
•	-		Ran refund for $151.68 as customer tipped too much. Sent David an email with the transaction and batch report
•	-		Moved to Vantiv
42	Joes Pizza and Pasta - Godfrey	461084469693555	May 09 2023	CANC	Jun 27 2025	SBC	May 27 2022	15.00%	Merchant
	Address : 5775 Godfrey Rd Suite A					Phone : 618-433-8000		Contact : Corey McMahan
•	-		SBC - Traditional - IP - Batch time 11:59pm Central
•	-		Corey texted me he needs me to run a refund for a transaction run on 2/4/23 totaling $51.59 card ending in 4561. Got card number from Kevin. Downloading a terminal to get this refund ran for them now
•	Aug 17 2023		Ran refunds of $26.39 on card ending in 0576 and $44.75 on card ending in 0360
•	Dec 26 2023		Requested new VAR for VL100
•	-		Downloaded and shipped Valor VL100 debit only traditional
•	-		David emailed support. They went to load a gift card for $40 plus $1.20 fee but the cardholder was double billed. I put in a ticket with SBC: "It looks like this transaction went though twice with the same auth code. Is it possible for one of these to be returned? This was a month ago so if that's not possible can we please get the full card number, exp, and security code so we can run a refund for the duplicate?" waiting to hear back
•	-		Got card details and ran refund for 41.20
•	-		Moved to Vantiv
•	-		Refunded $21.93 card ending 6779
43	Joe's Pizza and Pasta - Effingham	461084469693594	May 09 2023	CANC	Jun 27 2025	SBC	Apr 13 2021	15.00%	Merchant
	Address : 115 E Jefferson					Phone : 217-347-5637		Contact : Joey Trupiano
•	-		User: Morgan Withee -> Notes: Joey called to let me know that they are still having issues with the avs even though we updated all the terminals yesterday. He also let me know that PDQ is saying they cant do the prepayment of orders and is saying that's cayans fault. So I got both PDQ and Cayan on the phone and Cayan let us know the avs issue was being approved on their end but being voided by PDQ somehow. Cayan also said they are not blocking any prepayments of ordered. So PDQ has put in a ticket #PDQ409197 to look into both of these issues for us. They will contact me as soon as they have an update. Cayan ticket #1710266.
•	-		User: Morgan Withee -> Notes: Joey called he said that the Cayan devices started requesting for a tip on the genius device instead of on the receipt and he wanted it to just prompt on receipt. I got cayan on the phone and we got it corrected on all 3 devices. CayanTicket #1713207
•	-		User: Morgan Withee -> Notes: PDQ Direct Support Line - 877-968-6430
•	-		User: Morgan Withee -> Notes: Joey asked about a fee debited from his account. I let him know that was his final billing for may. I sent him over the may and june statement and the instructions of how to get into pioneer.
•	-		User: Morgan Withee -> Notes: I got an email from Linda about this merchants set up: ttached is the MSD (Magnetic Stripe Data) Contactless Impact reporting that was pulled for January 2022. The password will be sent in a separate email.
•	-		User: Mike Thomas -> Notes: TT Mercahnt after talking to an agent at Cayan. Cayan is having an outage and there is no ETA at this time. She could only say they are aware of the issue and it's being worked on as we speak.
•	-		Did a re-key of $20.00 per Morgan
•	-		Valutec gift cards are intermittenly down since yesterday. I put in a ticket (23817525 )but valutec did not call the merchant yesterday. Joes then let me know all of their locations are now having issues. They emailed this morning and we got on a call with pdq and valutec - betty. Betty can not see any of the transactions coming through with an error which leads me to believe that its not leaving the pdq system. I believe the issue to be on PDQs side. PDQ said they are having other merchants on valutec also reporting the same intermitten issues. PDQ opened a ticket with Valutec separately than mine. Betty contact info 2013956938
•	-		Joey emailed me he was unable to add a tip of $20 to a delayed order that was placed on 1/12/24 on card ending in 8482 totaling $285.34. I put in a ticket to request full card number so we can add in tip.
•	-		Got card details and ran a transaction for $20
•	-		Ran refund for $49.41 on card ending in 9906 per Corey at Joe's
•	-		TT Johnny ran refund for $903.55 card ending in 6517
•	-		TT Johnny and advised him a transaction for $300.01 went through as an auth only. I also called Joey to advise him the same.
•	-		Rekeyed the transaction for $300.01 card ending in 6517
•	-		Rekeyed $20.00 tip om card ending in 6278
•	-		Rekeyed a $50.00 tip on card ending in 3574
•	-		Rekeyed a $50.00 tip on card ending in 3712
•	-		Moved to Vantiv
44	Joes Pizza and Pasta - Edwardsville	461084469696257	May 09 2023	CANC	Jun 27 2025	SBC	May 27 2022	15.00%	Merchant
	Address : 4 Club Centre Ct Suite E					Phone : 618-655-9400		Contact : Corey McMahan
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 28.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 1740000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 133000.00
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 85
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 15
•	-		User: Charlotte Goff -> Notes: SBC - Traditional - IP - Batch time 11:59pm Central
•	-		User: Charlotte Goff -> Notes: Changed status to Approved - uploaded Signed Application and added MID and approval date
•	-		Downloaded a Pax to run a refund for $20
•	-		Merchant wants a stand alone terminal to run pin debit for difficult customer. We will get them a valor vl 100 and valor vl 300 set up. They are to ONLY use this terminal for pin debit. This terminal WILL NOT be set up for ibuxx with dual pricing enabled.
•	-		Keyed $30 tip
•	-		Kevin emailed that there were a few transactions that did not batch on 12/23 I researched and found 8 such transactions. I checked Valor and saw that they batched on 12/27 I checked Pioneer and all have settled.
•	-		Have tried to call Corey several times concerning his batches. I don't think they have batched in the last couple days. When I called the store they said I needed to talk to Corey. I will continue to call and will check their batches in the morning.
•	-		I checked Pioneer this morning and all the transactions that didn't batch batched out yesterday.
•	-		I'm shipping a new 100 to them. The printer isn't recognizing the paper.
•	-		Moved to Vantiv
45	Joes Pizza and Pasta - Alton	461084469698245	May 09 2023	CANC	Jun 27 2025	SBC	May 27 2022	15.00%	Override
	Address : 17 Eastgate Plaza					Phone : 618-216-2346		Contact : Corey McMahan
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 28.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 1000000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 65000.00
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 85
•	-		User: Charlotte Goff -> Changed : Internet Percent FROM 0 TO
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 15
•	-		User: Charlotte Goff -> Notes: SBC - Tradtional - IP - Batch time 11:59pm Central
•	-		User: Charlotte Goff -> Notes: Changed status to Approved - uploaded Signed Application and added MID and approval date
•	-		Downloaded a Pax S80 and ran a refund for $103.00 and batched out per Morgan
•	-		TT Jason downloaded a PAX S80 and ran a tip they couldn't adjust as a sale. $100.00 card ending in 8328
•	Dec 27 2023		Downloaded and shipped Valor VL100 debit only traditional
•	-		TT Jason, can't connect terminal to wi-fi or ethernet. We did all troubleshooting with no results. Shipping replacement with return label.
•	-		TT Jason he is having the same issues he had with previous terminal, I advised him to contact his internet provider to troubleshoot his wi-fi and ethernet. he did not like that answer but the same issues with 2 new terminals dictate that he does.
•	-		Jason called and wanted to know why he could not adjust the tips on several of his transactions that he has taken today. He has not batched out yet. He was having issues with transaction #s 2,3,4,5 & 8. When I called Valor, they said that those transactions were all PIN Debit transactions and that he can not do Tip Adjust on a PIN Debit transaction. He either has to enter the PIN at the time of the original sale amount or he needs to run them as credit cards.
•	-		Returned VL100 . I tested the terminal...working. Put back into inventory
•	-		rekeyed tip for $40.55 on card ending in 9884
•	-		Rekeyed 2 tips $10.00 on card ending in 6225 and $5.00 on card ending in 7846
•	-		Moved to Vantiv
46	Joe's Pizza of Pinckneyville	461084469699504	May 09 2023	CANC	Jun 27 2025	SBC	Sep 21 2022	15.00%	Merchant
	Address : 112 W Water St					Phone : 618-357-8080		Contact : Angel Osorio
•	-		SBC - IBUXX - 3.25% (cardholder pays 3.00%) - PDQ - Valutec Gift Cards
•	-		Moved to Vantiv
47	Joes Pizza of Centralia	461084469698444	May 09 2023	CANC	Jun 27 2025	SBC	Oct 05 2022	15.00%	Merchant
	Address : 8095 Joliff Bridge Rd					Phone : 618-352-8400		Contact : Ben Sperry
•	-		PDQ POS equipment - Valutec Gift Cards
•	-		Ben called and needed to issue a refund to a customer that made an order but due to weather it could not be delivered. Refund was for $321.51 on card 8628 from batch of 1/21/24 (trans date 1/19). Mike ran the refund and I emailed Ben the refund receipt and the batch receipt.
•	-		spoke to Ben - he wanted me to send him all of 2023 monthly statements and get him set up with Pioneer. Sent the statements and registered him for Pioneer plus sent him the Pioneer QRG.
•	-		Moved to Vantiv
48	Joe's Pizza & Pasta of Fairview Heights	461084469694418	May 09 2023	CANC	Jun 27 2025	SBC	Sep 23 2022	15.00%	Merchant
	Address : 4628 N Illinois St					Phone : 618-416-4464		Contact : Abigail Thompson
•	-		SBC - IBUXX - 3.25% with Joes paying 0.25% - 2 Valor 100s - IP - Batch time 4:00am - Tip Edit
•	-		Tried call Abby again this morning concerning double charging her customer...left a message with her co-worker to call me.
•	-		Left another message for Abby to call me concerning below note
•	Aug 10 2023		Shipped replacement VL100. Old terminal having chip reader issues. Included return shipping label
•	Aug 23 2023		Added VT VAR 0007
•	Aug 24 2023		Set up VT and walked Abby through downloading the app on her phone. She wanted instructions so i sent her this link: https://kb.valorpaytech.com/docs/downloading-the-valorpay-app she wanted batch time changed to 2"00 am on VT
•	Oct 16 2023		Tried to call Abby concerning gift cards...they are closed on Mondays
•	Oct 17 2023		Tried to call Abby concerning gift cards...not in the office today. Will try again tomorrow.
•	Oct 19 2023		Called and left a message for Abby to call me. she has been delivering this week
•	-		TT Abby she was wanting to do a $10 tip on a 1 cent transaction but it will not let her do that adjustment. I offered to call Valor for a work around but she said it was OK and not to worry about it. The transaction has to be at least $1.00 to adjust
•	-		TT Neil and Abby, walked them through activating, adding value, and gift card sales on Valor. All went well.
•	-		Spoke to Abby, she stated that she wanted Terminal S/N 118224737328 to have receipts match terminal S/N 118213111820 in how they printed. Made changes in Valor as such and let her know if their are any issues to let us know.
•	-		Called Abby concerning PCI she had left for the day> Left message for her to call the office.
•	-		Moved to Vantiv
•	-		TT Abby after hours a few time on 10/5 She added a tip at time of sale then tried to readjust which she can't do. She also says they can't reprint that ticket. I called the location and reprint worked as normal
49	Driftstone Pueblo Inc	461084469692804	May 09 2023	ACTIVE	Nov 04 2024	SBC	Dec 13 2022	15.00%	Merchant
	Address : 702 West Tower Rd					Phone : 618-829-3158		Contact : Michael McCall
•	-		SBC-Traditional- 1 Valor 500- 1 Pax S80- Dial- NDF- Batch time 7:30pm Central-NDF - Merchant is doing PIN Debit
•	-		merchant submitted ach change form and voided check. I submitted an SR to get this updated. attached DDA change forma nd bank letter to documents
•	-		TT Mike set up VT for mobile, walked him through a transaction
•	-		Merchant requested Batch Report for 07/24/2024. Went in to Pioneer and sent the merchant an Excel Sheet with the Batch Report for the date requested.
•	-		Changed auto settle time to 11:45 EST per merchant (mike)
•	-		Neil called on Saturday concerning the batch time. It was set correctly in Valor . had to call and had software update. Updated terminal. working correct now
•	-		TT Craig who is at a show his network isn't showing up on VL500, conferenced with Valor who says it's on their end and to call internet provider and give them the list of ports they need to be open. (they are emailing him the list)

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