Agents

ID

Legal Name*

Agent Code*

Category*

Active

Password*

Adjust Negative Payout*

Negative Payout Percentage

Info
Company Info

First Name*

Last Name*

Address

City

ZIP

State

Country

Contact

Email(comma separated)

Work Phone

Extension

Home Phone

Cell

Flex

URL

Company Name

Address

City

ZIP

State

Country

Email

phone

File here *	Description *	Action

Date

Employee

Notes

Sr. No.	Date	Employee	Note	Created by	Updated at	Updated by	Action
1	Jun 03 2025 12:00 AM		OPEN TICKET 7593481: Beacon Audit Solutions (497247253881): Specific Issue	Rishi Chopra	Jun 03 2025 01:36 PM
2	Jun 02 2025 12:00 AM		OPEN TICKET 5603421: Beacon Audit Solutions (NMI) (12349876): Request	Rishi Chopra	Jun 02 2025 02:05 AM
3	Jan 23 2025 12:00 AM		OPEN TICKET 5920178: Beacon Audit Solutions (520004970768): Bank Account Change	Rishi Chopra	Jan 23 2025 05:29 AM
4	Jan 23 2025 12:00 AM		OPEN TICKET 1347086: Beacon Audit Solutions (520004970768): Bank Account Change	Rishi Chopra	Jan 23 2025 05:27 AM
5	Jan 23 2025 12:00 AM		OPEN TICKET 3547192: Beacon Audit Solutions (520004970768): Bank Account Change	Rishi Chopra	Jan 23 2025 05:27 AM
6	Jan 02 2025 12:00 AM		OPEN TICKET 4753980: Request	Rishi Chopra	Jan 02 2025 07:48 AM

Default Split Value %

Processor Wise Split %

Processor	Split	Remove
		Delete

Pay To (Legal)

Social Security Num.

Tax ID

Telemarketer

Default T. Commission

Bank Name

Bank Phone

Rounting Number

Account Number

Transaction Program

See Residual Detail

Agents who receive partial commission on all of Rishi Chopra Accounts (Overrides Default)

Delete Overrides

Default Setup

Agent 1 Receives

%

on all Newly Inputted Accounts

Agent 2 Receives

%

on all Newly Inputted Accounts

Agent 3 Receives

%

on all Newly Inputted Accounts

Agent 4 Receives

%

on all Newly Inputted Accounts

Processor wise Setup (Overrides Default)

Select Processor *

Agent 1 Receives

%

on all Newly Inputted Accounts

Agent 2 Receives

%

on all Newly Inputted Accounts

Agent 3 Receives

%

on all Newly Inputted Accounts

Agent 4 Receives

%

on all Newly Inputted Accounts

Select Processor *

Agent 1 Receives

%

on all Newly Inputted Accounts

Agent 2 Receives

%

on all Newly Inputted Accounts

Agent 3 Receives

%

on all Newly Inputted Accounts

Agent 4 Receives

%

on all Newly Inputted Accounts

Agent *

Month *

Year *

Default Override

SBC

Sales Number

Sales Office

Owner Username

Vantiv

Sales Number

Sales Office

Owner Username

Rise CC

Sales Number

Sales Office

Owner Username

Rise PCS

Sales Number

Sales Office

Owner Username

Elavon

Sales Number

Sales Office

Owner Username

Tesla FD

Sales Number

Sales Office

Owner Username

FDR - Concord

Sales Number

Sales Office

Owner Username

Rev19 - AFS FD

Sales Number

Sales Office

Owner Username

PCS Direct

Sales Number

Sales Office

Owner Username

Clearent

Sales Number

Sales Office

Owner Username

Shift4

Sales Number

Sales Office

Owner Username

OLD RISE

Sales Number

Sales Office

Owner Username

Rev 19 - AFS TSYS

Sales Number

Sales Office

Owner Username

MAG

Sales Number

Sales Office

Owner Username

istream

Sales Number

Sales Office

Owner Username

Sr. No.	DBA Name	MID	Date Added	Status	Status Change	Processor	Approval	Split	Is Override / Is Merchant
1	Star Lite Inn	461084215843433	Jun 12 2025	ACTIVE	-	SBC	Jun 26 2025	50%	Merchant
	Address : 2996 S Third St					Phone : 9018304720		Contact : Jatin kumar
2	Fairbridge Inn Express Memphis	461084215336829	Jun 12 2025	ACTIVE	-	SBC	Jun 26 2025	50%	Merchant
	Address : 2880 Lamar Ave					Phone : 9018304720		Contact : Jatin Kumar
3	The Inn at Midtown	461084215397435	Jun 12 2025	ACTIVE	-	SBC	Jun 25 2025	50%	Merchant
	Address : 1199 linden ave					Phone : 9018304720		Contact : Jatin Kumar
4	Memory Lane Inn and Suites	461084215929655	Jun 12 2025	CANC	Jun 16 2025	SBC	Jun 16 2025	50%	Merchant
	Address : 3524 Elvis Presley Blvd					Phone : 9018304720		Contact : Jatin Kumar
•	-		SBC - Traditional - IC + 0.30% + $0.15, $10 OFF & $10 PCI - Dejavoo P1 - Batch 7:30pm
5	Skyline inn	0000831123	Jun 12 2025	CANC	Jun 12 2025	-	-	00%	Merchant
	Address : 1952 e shelby dr					Phone : 9018304720		Contact : Jatin kumar
•	-		DUPLICATE ENTRY
6	Skyline inn	0000490432	Jun 12 2025	CANC	Jun 12 2025	-	-	00%	Merchant
	Address : 1952 e shelby dr					Phone : 9018304720		Contact : Jatin kumar
•	-		DUPLICATE ENTRY
7	Skyline Inn	461084215438329	Jun 12 2025	CANC	Jun 16 2025	SBC	Jun 16 2025	50%	Merchant
	Address : 1952 E Shelby Dr					Phone : 9018304720		Contact : Jatin kumar
•	-		SBC - Traditional - IC+ 0.30% + $0.15 with $10 PCI & $10 OFF. - requesting basic terminal.
8	Beacon Audit Solutions (NMI)	12349876	May 29 2025	ACTIVE	-	SBC	-	50%	Merchant
	Address : -					Phone : -		Contact : -
•	Jul 01 2026 12:00 am		OPEN TICKET 5603421: Beacon Audit Solutions (NMI) (12349876): Request
9	Hollywood Palms Inn and Suites	461084215813088	May 08 2025	CANC	May 08 2025	SBC	May 08 2025	50%	Merchant
	Address : 6055 West Sunset Boulevard, Los Angeles, CA, USA					Phone : 323-236-5317		Contact : Anand Patel
•	-		SBC - Traditional - Dejavoo P1 w/o Revup - Batch Time 7PM - IP
10	Hollywood palms inn and suites	461084215813088	May 02 2025	CANC	Jun 18 2025	SBC	May 08 2025	50%	Merchant
	Address : 6055 West Sunset Boulevard, Los Angeles, CA, USA					Phone : 3232365317		Contact : Anand patel
•	-		SBC - Traditional - Dejavoo P1 w/o Revup - Batch Time 7PM - IP
11	Best Western Plus Executive Residency Jackson	497250021886	Apr 18 2025	ACTIVE	Jun 27 2025	PCS Direct	Apr 28 2025	50%	Merchant
	Address : 2443 Christmasville Cove, Jackson, TN, USA					Phone : 9373058300		Contact : Chase Patel
12	Relax inn	0000769925	Apr 15 2025	CANC	Apr 18 2025	SBC	-	50%	Merchant
	Address : 5248 S 3rd St, Memphis, TN, USA					Phone : 9012899769		Contact : Jatin kumar
•	-		Needing Business Verification document
•	-		sent applicaton for signature via docusign since merchant is out of country he can sign from his phone.
13	Holiday Inn & Suites Tupelo North	496109616888	Feb 03 2025	ACTIVE	-	Rise CC	Feb 03 2025	50%	Merchant
	Address : 923 N Gloster ST					Phone : 662-269-0096		Contact : Sloan Holley
14	Direct FX	520005006059	Dec 21 2024	ACTIVE	-	Vantiv	-	50%	Merchant
	Address : 2602 East Matthews Avenue					Phone : 9012928972		Contact : Kushal shah
•	-		Vantiv/Worldpay - Ibuxx 3.5% - Revup P8 - IP - Batch Time 7:30PM
•	-		TT Megan, Dejavoo was on Sin screen had her press circle then enter pin (336686) then select Rev UP. Now working
•	-		TT Merch wanted to delete a user and add [email protected]
•	-		Added [email protected] to daily transaction reporting
15	Hampton Inn & Suites - Shelby	497247800889	Oct 18 2024	ACTIVE	Jun 27 2025	PCS Direct	Oct 25 2024	50%	Merchant
	Address : 2001-B East Dixon Boulevard, Shelby, NC, USA					Phone : 704-487-2800		Contact : Jatin Kumar
•	-		PCS Direct - Traditional - Interchange Plus 0.10% + $0.05 - $10 OFF & $10 PCI - Fusebox
•	-		Existing AmEx SE number - 5323716621
•	-		Scheduled switch to Fusebox on December 17, 2024 at 9:00am. Fusebox Site ID will be provided after the changeover is complete.
•	-		FUSEBOX SITE ID = 2245607
•	-		Rishi said merchant needs to change banking information. Emailed Rishi the change form that needs to be signed.
•	-		Updated banking information and sent signed change form and bank letter to: [email protected] so they can change in their system.
•	-		set up Martha Roche for Clientline access per email from Rishi. She is the bookkeeper for the hotel.
16	Master Telecom istream	5024905	Sep 27 2024	ACTIVE	-	istream	-	50%	-
	Address : -					Phone : -		Contact : -
17	Beacon Audit Solutions	497247253881	Sep 09 2024	ACTIVE	Jun 27 2025	PCS Direct	Sep 09 2024	50%	Merchant
	Address : 636 Calthorpe Lane					Phone : 828-421-6683		Contact : Twinkle Patel
•	-		PCS - USaEPAY
•	-		set up USA ePay
•	-		submitted request to PCS to have MCC code updated to see if it will affect the authorizations on the WEX Bank cards that she's been getting for payments. case # 03919622
•	-		Spoke with Twinkle, stated that Expedia Cards (555243) were declining when being used. PCS Support stated they do not see any cards starting with those 6 digits in their system starting from April 1st. Check ClientLine, multiple cards used and one showing as declined on 05/14/2025 Merchant Invalid error code. Called Beacon multiple times this morning to no response from phone line. Also sent email to [email protected] regarding the issue.
•	-		Sent application for signature today for SBC/NMI, emailed Twinkle to let her know. Awaiting for application to be signed.
•	Jun 04 2025 12:00 am		OPEN TICKET 7593481: Beacon Audit Solutions (497247253881): Specific Issue
•	-		Set up NMI and upon trying to set up 3DS it states it can only be used on E-Commerce transactions. Twinkle is attempting to run a transaction anyway just in case it does not get declined.
18	Beacon Audit Solutions	520004970768	Aug 30 2024	CANC	Nov 08 2024	Vantiv	Aug 30 2024	50%	Merchant
	Address : 636 Calthorpe Lane					Phone : 828-421-6683		Contact : Twinkle Patel
•	-		moved merchant to PCS using USAePay. Closing this account. Submitted SR 61513196 in NPCrm to have closed on Vantiv
•	Jan 24 2025 12:00 am		OPEN TICKET 3547192: Beacon Audit Solutions (520004970768): Bank Account Change
•	Jan 24 2025 12:00 am		OPEN TICKET 1347086: Beacon Audit Solutions (520004970768): Bank Account Change
•	Jan 24 2025 12:00 am		OPEN TICKET 5920178: Beacon Audit Solutions (520004970768): Bank Account Change
19	Budget Host Inn & Suites	44456654	Aug 20 2024	CANC	Aug 20 2024	SBC	Jan 23 2023	50.00%	Merchant
	Address : 2745 Airways Blvd					Phone : 901-396-1000		Contact : Rishi Chopra
•	-		cancel - duplicated profile testing Clone feature
20	Budget Host Inn & Suites	77267726	Jul 03 2024	CANC	Aug 20 2024	SBC	Jan 23 2023	50.00%	Merchant
	Address : 2745 Airways Blvd					Phone : 901-396-1000		Contact : Rishi Chopra
•	-		duplicated profile
21	Holiday Inn Express & Suites Tupelo	76567656	Apr 13 2024	CANC	Aug 02 2024	Tesla FD	Oct 19 2022	50.00%	Merchant
	Address : 1612 McClure Cove					Phone : 662-620-8184		Contact : Phil McKey
•	-		duplicate entry
22	Holiday Inn Express & Suites Tupelo	76557655	Apr 13 2024	CANC	Aug 02 2024	Tesla FD	Oct 19 2022	50.00%	Merchant
	Address : 1612 McClure Cove					Phone : 662-620-8184		Contact : Phil McKey
•	-		duplicate
23	Master Telecom LLC	461084469692262	Feb 22 2024	CANC	Jun 27 2025	SBC	Mar 27 2024	25%	Merchant
	Address : 1691 N Shelby Oaks Dr, Suite 7					Phone : 901-756-6000		Contact : Ronnie Horne, Chad Bramlett
•	-		SBC - Traditional - NMI with Biller Geanie and Quickbooks - also set up for iStream ACH
•	-		Per Dee, sent email to Elaina to switch merchant to iBuxx at 3.5%. They have not started processing yet.
•	-		Jameson called and needed to know how to void an ACH transaction (refund) for $199.00 that he just ran because the customer told him after he processed it that she had closed her bank account last week. I emailed support@istream with the transaction details that I pulled from NMI and they were able to void the transaction for us.
•	-		received an email from Ronnie stating that they've changed their software and business process and will no longer need our services. He wants to cancel his account effective 3/31/25. I emailed him the cancellation form to sign.
•	-		submitted request to SBC to have merchant account closed. Also sent reminder email to iStream to have ACH account closed. Deactivated merchant account in NMI also.
24	Thomas Street Liquors	497244278881	Feb 09 2024	ACTIVE	Jun 27 2025	PCS Direct	Feb 07 2024	50%	Merchant
	Address : 956 Thomas St					Phone : 901-527-2455		Contact : Rishi Chopra
•	-		PCS Direct - Traditional - Clover Duo - Batch 1:00am - IP
•	-		Downloaded VL 100 Rishi will pick up
•	-		Submitted Clover Deployment REquest for additional Station Duo with no cash drawer. Clover will bill Rishi directly. PCS ticket id 5408393
•	-		Rishi returned VL100
•	-		Sent signed Account Update Form and new voided check to Account Updates at PCS to get banking information changed. Also updated banking information in CRM.
25	Deluxe Inn & Suites	461084469697451	Jan 12 2024	ACTIVE	-	SBC	Jan 12 2024	50%	Merchant
	Address : 3456 Lamar Ave					Phone : 901-365-7335		Contact : Jatin Kumar
•	-		SBC - Traditional - Valor 100 - IP - Batch 8:00pm Central
•	-		Downloaded VL100 SN: 18232220253 notified Rishi. He will pick up terminal
•	-		Rishi called and wanted batch time changed to 6:00 am.
•	-		Spoke with merchant's manager Vijay Patel, Vijay handles most of the day to day with our equipment and needed information regarding chargebacks. Spoke to owner and owner sent email stating that Vijay has authorization as a contact for the company. Sent Vijay QRG for Pioneer as well as Chargeback forms. I also set up their Fax with SBC to send any Chargeback information to.
26	Forest Hill Grill	0021944818	Dec 27 2023	ACTIVE	-	Shift4	Jan 02 2024	50%	Merchant
	Address : 9102 Poplar Pike					Phone : 901-624-6002		Contact : John May
•	-		Shift4 - SkyTab POS (X 3 -With only 1 cash drawer) + 1 Glass + 8 Thermal Printers - Traditional pricing - Batch time 11:00pm Central
•	-		Shift4 shipped equipment to Impact today: 1Z05073E0351904087, 1Z05073E0351496699, 1Z05073E0350570305, 1Z05073E0351224919, 1Z05073E0349560524, 1Z05073E0350677138, 1Z05073E0350674748, 1Z05073E0351653358
•	-		Shipped giftcards to Shift 4 for conversion with form
•	-		Rishi called asking about the auto-batch time for this merchant. Called SkyTab and confirmed that it was set for 11:00pm Central. The cutoff time for next day funding is 10:00pm Central. I sent John May an email and gave him the ticket number that I opened at SkyTab along with the customer service number and the details on why he's not getting his deposits until 2 days later.
27	Best Western Plus Executive Residency	497243732888	Dec 19 2023	ACTIVE	Jun 27 2025	PCS Direct	Dec 20 2023	50%	Merchant
	Address : 2443 Christmasville Cove					Phone : 731-300-3370		Contact : Bhupender Patel, Amanda Johnson
•	-		PCS Direct - Traditional
•	-		Received a call from Steve with PaySafe Risk Management group regarding 3 very large tickets all processed on the same card (AmEx 2007) throughout October. 1st was 10/8/24 for $18,744.00. 10/16/24 for $37,391.55 and 10/23/24 for $32,926.97. Called the hotel and spoke to Brittany, the Assistant General Manager. She informed me that these charges were all from a single company called Health Rise and they were paying for their employees rooms while they were being contracted out by the local hospital. She did say that almost everyone had checked out so that there should not be anymore large tickets that size. I called Steve back and informed him and he agreed to go ahead and pay the latest transaction but did say that we need to determine if we should increase their high ticket amount if this is going to be a common occurrence.
•	-		Test
•	-		No depoits from 1/28 to 2/4 fusebox did not receive any batches instructed property to have visual matrix resend batches
•	-		Elavon Fusebox 2178513
28	Grata Grille & Bar	497242416889	Nov 12 2023	ACTIVE	Jun 27 2025	PCS Direct	-	50%	-
	Address : 923 North Gloster Street, Tupelo, MS, USA					Phone : 662-269-0096		Contact : Holley Sloan
29	Hilton Garden Inn Tampa / Brandon FL	497242970885	Oct 02 2023	ACTIVE	Jun 27 2025	PCS Direct	Oct 27 2023	50%	Merchant
	Address : 10309 Highland Manor Dr					Phone : 813-626-6700		Contact : Bhupender Patel
•	-		Created Carlos Rosario an account for Business Track / Clientline
•	-		Received a call from Rishi wanting to know what to do to change the bank account. Told him about the form that needs to be signed and sent him the form to get the owner to sign it. He will get the form signed and get voided check or bank letter and have Dylan Patel send it back to me directly.
•	-		Updated banking info from Bank Plus to Flagstar bank. Submitted request to PCS to change on their system. case # 03926112
•	-		Merchant's bank rejected the fees debit to their account so PCS is holding all of their funds until they get the bank account for fees squared away. I sent Michael Walker with Wealth HG a bank account changed form since they've decided to have their fees pulled from their old bank account with Bank Plus and their deposits will still go to the new bank at Flagstar bank.
•	-		bank account was updated to have fees pulled from Bank Plus account and deposits go to Flagstar bank. FiServ will be releasing all funds.
•	-		2158614 fusebox site id
30	Homewood Suites by Hilton	497242768883	Oct 02 2023	ACTIVE	Jun 27 2025	PCS Direct	Oct 13 2023	50%	Merchant
	Address : 2815 N State St					Phone : 601-398-9500		Contact : Bhupender Patel, Allen Boykin, Brian Ransom
•	-		Created a Business Track / Clientline account for Blake Butler
•	-		PCS sent email regarding rejected refund for $144.60 on V card 0071 from 2/13/24. Called Hotel and spoke to Blake. He was able to find the original receipt and emailed it over to me. I replied back to PCS with the information they requested.
•	-		created user accounts to Business Track / Clientline for LaCosta Driggers and Javar Jones. I submitted a request to PCS to have Blake Butler removed since he is no longer on the account.
•	-		I had to call the Business Track support phone number to get Blake Butler's user id removed. He had never activated his user but they did go ahead and cancel it for me.
•	-		[email protected], LaCosta Driggers ([email protected]) - added these names as additional contact people
•	-		added Allen Boykin and Brian Ransom as GM and AGM to contact list. Also created users for Clientline for them.
31	Hampton Inn Vicksburg	497242856886	Oct 02 2023	ACTIVE	Jun 27 2025	PCS Direct	Oct 18 2023	50%	Merchant
	Address : 3330 Clay St					Phone : 601-636-6100		Contact : Bhupender Patel
•	-		Created Elizabeth Bowers an account in Business Track / Clientline.
•	-		set up Michael Hudson and Elizabeth Bowers with access to Business Track
•	-		Updated banking information and submitted request (signed form and bank letter) to Account Updates at PCS. case with number 04088398
32	Best Western Plus	497242987889	Oct 02 2023	ACTIVE	Jun 27 2025	PCS Direct	Oct 30 2023	50%	Merchant
	Address : 3158 N Gloster St					Phone : 662-847-0300		Contact : Bhupender Patel
33	Hilton Garden Inn Madison MS	497242767885	Oct 02 2023	ACTIVE	Jun 27 2025	PCS Direct	Oct 13 2023	50%	Merchant
	Address : 320 New Mannsdale Rd					Phone : 601-420-0442		Contact : Bhupender Patel, Tim Coleman
•	-		Received email from PCS about a refund that rejected at settlement. Refund amount $1524.65 from 6/12/24. Emailed LaCosta Driggers to ask who he can direct me to for this hotel to get this information.
•	-		Added Tim Coleman as a contact so that we can get information on rejected transactions
34	Holiday Inn Express & Suites Tupelo	497239890880	Sep 28 2023	ACTIVE	-	Rise PCS	-	50%	-
	Address : -					Phone : -		Contact : -
35	Studio 6	497242846887	Sep 15 2023	ACTIVE	Jun 27 2025	PCS Direct	Oct 18 2023	50%	Merchant
	Address : 6520 Mt Moriah Rd					Phone : 901-830-4720		Contact : Jatin Kumar
•	-		Moved this merchant to PCS because we couldn't get encryption from SBC for FreedomPay
36	Studio 6	461084469698744	Sep 13 2023	ACTIVE	-	SBC	Sep 15 2023	50%	Merchant
	Address : 6520 Mt Moriah Rd					Phone : 901-830-4720		Contact : Jatin Kumar
•	Sep 20 2023		TT Rishi, changed phone number to 901-362-0338 he will let terminal update when it batches
•	Sep 20 2023		TT Jatin and confirmed his transaction for $156.36 did go through and should batch with todays transactions per SBC
•	Sep 20 2023		TT Jatin walked him through entering a manual transaction. All good
•	-		Merchant called and said that he called in last week to have his batch cutoff time changed to 7:00am. When I checked Valor it was set to 7:30pm. I changed the cutoff time to 7:00am. He also wanted to know how he could view the transactions that they have processed at any point during the day. I sent him the link to the Valor Dashboard and told him to choose transaction from left menu.
•	-		Requested a freedom pay var sheet for their equipment upgrade. I sent this var sheet over to Freedom pay contact.
37	Holiday Inn Express & Suites Fulton	021849850	Aug 30 2023	ACTIVE	-	Shift4	Sep 06 2023	50%	Merchant
	Address : 1505 S Adams St					Phone : 662-862-5505		Contact : Bhupender Patel
38	Holiday Inn & Suites Tupelo North	496157393885	Aug 30 2023	CANC	May 21 2025	-	May 19 2025	50%	Merchant
	Address : 923 N Gloster ST					Phone : 662-269-0096		Contact : Bhupender Patel
39	Grata Grille & Bar	-	Aug 30 2023	ACTIVE	-	Shift4	-	50%	Merchant
	Address : 923 N Gloster St					Phone : 662-269-0096		Contact : Bhupender Patel
40	Candlewood Suites Tupelo North	0021845726	Aug 30 2023	ACTIVE	-	Shift4	Aug 30 2023	50%	Merchant
	Address : 979 N Gloster St					Phone : 662-553-4649		Contact : Bhupender Patel
41	Tru by Hilton Tupelo	497242408886	Aug 30 2023	ACTIVE	Jun 27 2025	PCS Direct	-	50%	Merchant
	Address : 1003 Landmark Blvd					Phone : 662-205-4031		Contact : Romanda ofosu darkwah, Marie Dearman , Sloan Holley, Bhupender Patel
42	Hilton Garden Inn - Meridian	497242274882	Aug 30 2023	ACTIVE	Jun 27 2025	PCS Direct	Aug 30 2023	50%	Merchant
	Address : 109 US-11 and 80					Phone : 601-485-3506		Contact : Bhupender Patel or Teri Wells
•	-		Received an email from Jordan Tunstall stating that he was missing funds from 11/16 & 11/18. 11/16/23 was their first day of processing and Clientline only showed a gross of sales $3463.92 with a deposit (after AmEx was taken out) of $2510.93. But according to his records he should have had $12586.38 and only $8019.03 was deposited. On 11/18/23 his records indicate a gross of $21803.03 which we agree with (MC, V & D only) but there was an adjustment that was deducted for 2 duplicate transactions totaling $5566.45. This left him with a deposit for $16,236.58. Also his deposit amount from 11/16 was added to the deposit of 11/18 giving him an actual deposit amount of $18,747.51. I responded back to Jordan with my findings.
•	-		Having Teri Wells user id for Business track linked to this account and Hampton Inn Meridian. PCS ticket id 5430534
43	Home 2 by Hilton	497242407888	Aug 30 2023	ACTIVE	Jun 27 2025	PCS Direct	Sep 12 2023	50%	Merchant
	Address : 1005 Landmark Blvd					Phone : 662-205-4031		Contact : Bhupender Patel
44	Hampton Inn Meridian	497242275889	Aug 30 2023	ACTIVE	Jun 27 2025	PCS Direct	Aug 30 2023	50%	Merchant
	Address : 103 US 11 #80					Phone : 662-205-4031		Contact : Teri wells GM or assitance Tourean Newell, Bhupender Patel, Sloan Holley
•	-		I received confirmation from PCS that they change to move this account to monthly billing instead of daily billing has been made.
•	-		Having Teri Wells user id for Business track linked to this account and Hilton Garden Inn Meridian. PCS ticket id 5430534
•	-		Received email from Lisa Kidd (iAccess Help) stating that the Tax ID number or Business Name does not match what the IRS has on file. Sent Teri Wells an email and she sent back the W9. Forwarded it to Lisa Kidd and iAccess support ([email protected]). Sent follow up email on 5/22 to see if the W9 would resolve the issue. Sent another email follow up on 5/28/24 due to no response in confirming if W9 was sufficient for resolution
45	Best Western Plus	497242219887	Aug 30 2023	ACTIVE	Jun 27 2025	PCS Direct	Aug 24 2023	50%	Merchant
	Address : 7904 Craft-Goodman Road, Olive Branch, MS, USA					Phone : 6629327110		Contact : Eugene Perez - Manager/ Sloan Holley
•	-		Sloan email : [email protected]
•	-		Uses Fusebox with Elavon gateway boarded direct on PCS
•	-		Reached out to EJ and forwarded him an email from PCS about a rejected refund for $390. Waiting on him to respond back
•	-		Set up EJ Johnson with a Business Track user account so that he can see chargebacks.
•	-		FUSEBOX ID 2130926
•	Jan 07 2025		missing deposits from 12/6 forward. I was able to get fusebox on phone to verify there was an error at visual matrix their PMS software. They relaaed 27 batches on 3rd and a few more on the 4th. Asked Charlotte to send batch detail tomorrow morining
•	-		Removed EJ Johnson from contact name and added new Manager Eugene Perez. I also registered Eugene for Clientline access so that he can respond to chargebacks.
46	Hyatt Place	497242012886	Aug 28 2023	ACTIVE	Jun 27 2025	PCS Direct	-	50%	Merchant
	Address : 1150 Beach Blvd					Phone : 228-206-0950		Contact : Bhupender Patel
47	Townplace Inn & Suites	497242028882	Aug 28 2023	ACTIVE	Jun 27 2025	PCS Direct	-	50%	Merchant
	Address : 7840 Craft Goodman Frontage					Phone : 662-772-7101		Contact : Bhupender Patel
48	Doubletree	497241794880	Jul 19 2023	ACTIVE	Jun 27 2025	PCS Direct	Jul 18 2023	50%	Merchant
	Address : 940 Beach Blvd					Phone : 1228-546-3100		Contact : Jarvis - Manager, Bhupender Patel, Sloan Holley, Nadine -Accounting
•	Jul 19 2023		PCS Direct- VAR w/ Elavon Gateway- Traditional
•	-		Fusebox set up has been completed. Fusebox Site ID 2123028
•	-		submitted signed Merchant Update form to PCS to have their rate increased to ICP 0.45% + $0.15. PCS ticket id 4816768. Received confirmation from PCS that the update has been completed.
•	-		PCS sent an email of a rejected refund for $307.86 processed on 8/17/23. I called Doubletree and spoke to Accounting - Nadine -. She gave me all of the information for the original sale that PCS was asking for and I replied back to [email protected] with the answers. I also gave Ms Nadine our phone number and told her if she has any questions to call us.
•	-		Spoke to Nadine about a transaction they authorized on 8/4/23 for $1130.76 on Visa 3750. When the cardholder checked out on 8/9/23 they charged her card $986.25. The $1130.76 is still showing pending with the cardholders bank. I called PCS and spoke to Stacey and she said that the cardholder will need to call their bank to have those funds released because the bank is the one still holding that in Pending status. I called Nadine back to tell her but got her voicemail. I left her a message that cardholder needs to call their bank to have those funds released.
•	-		updated banking information and submitted request to Account Updates at PCS (along with signed form and new bank letter) case with number 04088411
49	Hilton Garden Inn OB	497241793882	Jul 19 2023	ACTIVE	Jun 27 2025	PCS Direct	Jul 18 2023	50%	Merchant
	Address : 7890 Craft Goodman Frontage Rd					Phone : 662-932-7100		Contact : Eugene Perez - Manager, Bhupender Patel, Sloan Holley
•	Jul 19 2023		PCS Direct- VAR w/ Eleavon Gateway- Traditional
•	-		submitted signed Merchant Update form to PCS to have their rate increased to ICP 0.45% + $0.15. PCS ticket id 4816920
•	-		New Fusebox Site ID: 2126772
•	-		Received email from PCS about 3 unmatched refunds processed on 11/18/23. Called Eugene Perez at Hilton and he asked me to forward the email to him and he would get the information.
•	-		I have reached out to the hotel about this rejected refund. The hotel manager, Eugene Perez is on vacation until next week and the account department will not be in until Thursday or Friday. The lady at the front desk searched their system for that card number and couldn't find anything. I told her I would call back Thrusday and see if Accounting is in. The refund transaction in question is for $1000.00 taken 12/21/23 on MC 4796
•	-		I have reached out to the hotel about this rejected refund. The hotel manager, Eugene Perez is on vacation until next week and the account department will not be in until Thursday or Friday. The lady at the front desk searched their system for that card number and couldn't find anything. I told her I would call back Thrusday and see if Accounting is in. The refund transaction in question is for $1000.00 taken 12/21/23 on MC 4796
•	-		additional hotel contact people regarding transaction questions PCS might have: Anil Patel, ([email protected]) and Cortnie Jackson ([email protected]) --------------got this information via an email request from PCS regarding 2 refunds for $174.90 on Visa Card 6514 on May 30th, 2024
50	Holiday Inn & Suites Tupelo North	498392741886	May 09 2023	ACTIVE	-	Tesla FD	Jan 03 2023	50.00%	Merchant
	Address : 923 N Gloster St.					Phone : 662-269-0096		Contact : Bruce Patel
•	-		Card Connect/ Tesla
•	-		Changed status to Approved - uploaded Signed app - added MID and approval date - Merchant Amex ESA number is 4230765794
51	Grata Grille & Bar	496157401886	May 09 2023	CANC	May 21 2025	-	May 19 2025	50.00%	Merchant
	Address : 923 N. Gloster St					Phone : 662-269-0096		Contact : Bruce Patel
•	-		Card Connect/ Tesla
52	Candlewood Suites Tupelo North	496157606880	May 09 2023	CANC	May 21 2025	-	May 19 2025	50.00%	Merchant
	Address : 979 N. Gloster St					Phone : 662-553-4649		Contact : Bruce Patel
•	-		Card Connect/ Tesla
•	-		changed status to Approved - added MID and approval date - Amex ESA number 4230765786
53	Holiday Inn Express & Suites, Fulton	496157403882	May 09 2023	CANC	May 21 2025	-	May 19 2025	50.00%	Merchant
	Address : 1505 S Adams St					Phone : 662-862-5505		Contact : Bruce Patel
•	-		Card Connect/ Tesla
•	-		changed status to Approved - Amex ESA is 4230547572
54	Shelby Drive Liquors	498380845889	May 09 2023	ACTIVE	Jun 27 2024	Tesla FD	Sep 11 2022	50.00%	Merchant
	Address : 1984 East Shelby Dr					Phone : 901-590-2201		Contact : Rishi Chopra
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 150000.00
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 75.00
•	-		User: Charlotte Goff -> Notes: FD / Card Connect - Prime Buxx - Clover Mini - Clover Cash Drawer - Clover Bar code scanner -
•	-		User: Charlotte Goff -> Notes: Changed status to Approved uploaded Clover tracking numbers added MID
•	-		User: Morgan Withee -> Notes: I got Rishi's training set up today at 1pm CST they will call his cell to start this training.
•	-		User: Morgan Withee -> Notes: Clover dashboard login: [email protected] Memphis22$$
•	-		User: Mike Thomas -> Notes: TT Rishi he ran a card while Clover was offline...the transaction failed so I tried to call Card Connect to see if they had info on the transaction. They said there is no saved data from that transaction. Advised Rishi
•	-		Rishi called and wanted to order additional Clover equipment. He wanted the Clover Station Duo 2 Bundle without the cash drawer. Submitted the request in CoPilot to place the order - order ID 11163509
•	-		emailed Rishi the form he needs to sign for a bank account change through Card Connect / FD. Once we receive the form back I will email it to Tesla and they will submit for the change.
•	-		sent signed Bank Account Change form and new voided check to Tesla Customer Service (Boyana) to forward to FiServ for the bank account change. Updating banking information in CRM as well.
55	Budget Host Inn & Suites	461084469693834	May 09 2023	ACTIVE	Feb 05 2025	SBC	Jan 23 2023	50.00%	Merchant
	Address : 2745 Airways Blvd					Phone : 901-396-1000		Contact : Rishi Chopra
•	-		SBC-Traditional-Valor 100- IP- Batch time 6:00am-NDF
56	Holiday Inn Express & Suites Tupelo	498378977884	May 09 2023	CANC	Jun 17 2024	Tesla FD	Oct 19 2022	50.00%	Merchant
	Address : 1612 McClure Cove					Phone : 662-620-8184		Contact : Phil McKey
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 25
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 75
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 350000.00
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 500.00
•	-		User: Charlotte Goff -> Notes: FD - Card Connect - Opera / Merchant link - IC + 0.02% + $0.08
•	-		User: Charlotte Goff -> Notes: chagned status to approved - added MID and approval date
•	-		User: Emily Karawadra -> Notes: Software info Opera- 800-810-4499 Property ID TUPSD Merchantlink old site id 6024712 phone 301-562-5001
•	-		test

Year	Volume	Remove
		Delete
		Delete
		Delete

Cancel