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Agents who receive partial commission on all of Lisa & Jason Taylor Accounts (Overrides Default)

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SBC

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Vantiv

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Rise CC

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Rise PCS

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Elavon

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Tesla FD

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FDR - Concord

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Rev19 - AFS FD

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PCS Direct

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Clearent

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Shift4

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OLD RISE

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Rev 19 - AFS TSYS

Sales Number

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MAG

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istream

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Sr. No.	DBA Name	MID	Date Added	Status	Status Change	Processor	Approval	Split	Is Override / Is Merchant
1	Greasy Bend Off Road Park LLC (ecommerce)	520005039407	Feb 21 2025	CANC	Apr 08 2025	MAG	Apr 07 2025	25.00%	Merchant
	Address : 100 Persimmon Lane					Phone : 901-605-4644		Contact : Jason Taylor
•	-		Vantiv/Worldpay - Ibuxx 3.95% - Valor Gateway - IP - Batch Time 7:30PM - This is an ecommerce account
2	Greasy Bend Off Road Park LLC	000000000	Feb 20 2025	CANC	Feb 21 2025	MAG	-	25.00%	Merchant
	Address : 100 Persimmon Lane					Phone : 901-605-4644		Contact : Jason Taylor
•	-		Vantiv/Worldpay - Ibuxx 3.95% - Valor Gateway - IP - Batch Time 7:30PM
•	-		Used for testing MAG Application Integration. Closed due to issues during testing.
3	Southern Accents	520004953778	Jul 02 2024	ACTIVE	-	Vantiv	Jul 11 2024	30%	Merchant
	Address : 6757 Greers Ferry Rd					Phone : 501-206-8399		Contact : Lisa Davis
•	-		VANTIV - IBUXX - 3.95% - Valor 100 - Batch 6:00pm - Tax Calculation 8.625%
•	-		Update terminal to WP
4	Deals Depot	461084469698445	Mar 04 2024	ACTIVE	-	SBC	Mar 04 2024	30%	Merchant
	Address : 505 S St. Louis					Phone : 870-512-8528		Contact : Aarika Engles
•	-		SBC - IBUXX - 3.95% - Valor 100 - Batch 7:30pm - IP - Tax Calculation 10%
5	Raney Recording Studio Duplication and Print	461084469693935	Feb 02 2024	ACTIVE	-	SBC	Feb 02 2024	30%	Merchant
	Address : 110 South Front St					Phone : 870-668-3222		Contact : Jon Raney
•	-		SBC - IBUXX - 3.95% - VALOR 100 - IP - Batch 7:30 Central
•	-		Lisa called and said that merchant's Valor stopped printing. I had her reinsert the paper and made sure it was in front of the roller and feeding the correct way. It printed successfully.
6	GBOP General Store	461084469697467	Sep 13 2023	CANC	Jun 27 2025	SBC	Sep 13 2023	25%	Merchant
	Address : 300 Meade Rd					Phone : 901-413-2857		Contact : Lisa Taylor
•	-		Mike shipped out a new ss set up. So I updated their monthly fee to $49.95 for this set up.
•	-		Received email from SBC stating that the merchant's bank account had been closed. Emailed Lisa inquiring about it and she said that she does need to cancel the account. I replied back to the email, attaching the cancellation request form and asking about the balance owed of $49.95 + $25.00.
7	Ellis Machine Shop	461084469699909	Aug 31 2023	ACTIVE	-	SBC	Sep 06 2023	30%	Merchant
	Address : 184 N 4th St					Phone : 870-698-1263		Contact : Bobby Ellis or Vida Brown
•	-		SBC - IBUXX - 3.95% - VALOR 100 - IP - BATCH 7:00PM - RECEIPT FOOTER = "THANK YOU"
8	Little Hannah's Bake Shoppe	461084469698852	Aug 21 2023	ACTIVE	-	SBC	-	30%	Merchant
	Address : 6729 Heber Springs Rd N, Drasco, AR, USA					Phone : 8706689190		Contact : Lyndall Mast
•	-		Merchant requested to be sent May and June statements. Emailed statements
9	Elaine Tire Shop	461084469699888	Jul 26 2023	ACTIVE	-	SBC	Jul 27 2023	30%	Merchant
	Address : 103 Nelson Ave					Phone : 1-870-827-3044		Contact : Donna Faulkner
•	-		SBC - IBUXX - 3.95% - Valor 100 & VT - Batch time 7:00pm
•	Jul 27 2023		Downloaded and shipped VL100
•	-		TT Donna - she ran a cash transaction accidentally and wanted to void it. I told her that the transaction would not go anywhere and that she would not be paid for it.
•	-		Donna called in and wanted to change her email address and also said that she will be changing her bank account probably today. I submitted a request to SBC to have the email address changed and I emailed Donna the ACH Change form for Gregory to sign for the bank account change. I did tell her that we will need a bank letter or voided check to go along with the ACH Change Request.
•	-		Received new banking info and signed ACH Change form and submitted form to SBC. Changed banking info in our system.
10	Neaville Internal Medicine, PLLC	461084469695333	Jul 24 2023	CANC	Jun 27 2025	SBC	Jul 24 2023	30%	Merchant
	Address : 3250 Harrison St.					Phone : 18705694265		Contact : Madison Morgan
•	Jul 11 2023		SBC- IBUXX- 3.95%- Valor 100- IP- Batch time 6:30pm Central- NDF
•	-		Shipped VL100 tarcking # 772831335138
•	-		SBC sent notice that January fees were returned due to NSF. I called the Lisa Taylor and she said that the owner, Dr. Neaville passed away suddenly and unexpectedly, and the wife is trying to figure out what to do with the business. There was another Dr working with Dr. Neaville and he's still seeing some patients. We will know more once the Agent is able to speak to the Doctor's wife.
•	-		SBC closing account due to ACH returns
11	Bigger Burger Better BBQ	461084469693035	May 09 2023	ACTIVE	-	SBC	Feb 27 2023	30%	Merchant
	Address : 2170 N Central Ave					Phone : 8705694097		Contact : Brittany Walls
•	Jul 18 2023		Restaurant Account
•	-		TT Lisa increased batch to #64 and batched out 49 transactions
•	-		SBC- Ibuxx-3.95%
•	-		Set up new users [email protected] [email protected] [email protected] [email protected] Did not set up their passwords. Letting them set their own passwords.
•	-		created this MID due to mixed-MID issue with Pax A80s beginning on 2/23/23 and ending on 3/2/23. All transactions in SwipeSimple between these dates have been accounted for now. Some were rekeyed, some were done via Force Post and the declines were paid via a refund of $308.73 submitted on 3/3/23. There is a spreadsheet in their folder labeled "SS Transactions" that will have everything included and when it was paid.
•	-		tested new pax A80 terminals (2) - batched correctly - shipping terminals today. FedEx Tracking 771499459332 - 2 Day to arrive Thursday 3/9/23 by 4:30pm
•	-		Updated DBA and Location Address. We had their home address as the DBA address. Their terminals were delivered to their home instead of the restaurant
•	-		TT Chris walked him through a batch using Broad POS. It batched out successfully for $1,183.72. I also ,called TSYS to verify included trans from 3/9-3/13
•	-		Emailed Lisa another rerturn label, the one we sent earlier had expired.
•	-		TT Lisa, we had to go in to device management and choose the correct TID to process...we tested and all is working
•	-		Received 2 PAX A80 Back from merchant still has dongles. Deleted terminals from BroadPOS
•	-		Received a dongle and charging stand back from merhant pui back in inventory
•	-		TT Lisa - merchant wanted her batch time set to 8:00pm Central time. Changed the batch time from 8:30 to 9:00pm in Valor on both 500 terminals and the VT. She also mentioned that the terminals are not printing out the batch receipts each day. Called Valor and they suggested doing a soft reset on the terminals and see if that will help. Lisa is going to the merchant's business morning of 8/3/23 and Mike will call her at 10:00 to get the soft reset done
•	Aug 08 2023		Turned off tips on all terminals per Charlotte. Called Lisa to advise her it has been done.
•	Sep 05 2023		TT Lisa will be replacing VL 500 charging issues
•	-		Merchant claims they are missing funds from their batch. I did an audit of all of their deposits and batches with each transaction they ran from 9/15-9/17. All transactions are accounted for and show to have been deposited. On the spreadsheet, I color-coded each transaction to show where it was run from. If they still do not see the deposits, they need to get with their bank and provide the Trace ID so the bank can track them down. I sent Lisa a spreadsheet of all of my work. I also saved this in the merchant file on the drive.
•	Oct 03 2023		TT Chris he was saying terminal says no SIM card sometimes but was working fine when I called he will call us directly the next time he has a issue
•	Oct 04 2023		Tried to call Chris several times continues to go to voicemail. Was calling to see if we could change drive thru back to SIM. ,Called location he is out until tomorrow.
•	Oct 05 2023		TT Chris he wants to set terminals back up on sim cards Tuesday at 8:30 870-307-2542
•	-		TT Beverly got her reconnected to wi-fi, ran transaction
•	-		TT Beverly had to reset device configurations after the Valor glitch
12	Bigger Burger Better BBQ	461084469694076	May 09 2023	CANC	Jun 27 2025	SBC	-	25.00%	Merchant
	Address : 2170 N Central Ave					Phone : 870-569-4097		Contact : Brittany Walls
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95% - Valor100 with Tip Adjust - Manual Batch - IP - This merchant was set up previously but their business burned. They opened a Food Truck so we used their original SBC account for their food truck. Now they've rebuilt the restaurant and want the same terminal as the Food Truck so we created a new account to keep the restaurant and food truck separate.
•	-		Decided they want to rent instead right now. Updated their monthly fee to 79.90
•	-		This merchant experienced a mixed mid. This came to our attention on 2/27/23 Lisa let us know that their customers were saying their bank statement showed Tri State Orthopedics of Memphis instead of Bigger Burger. We began researching what we needed to do to fix this issue. WE called SBC, Pax and Swipe Simple - everything in the profile looks correct. We came to the conclusion that the apps in the terminals must have been corrupted with an old download that possibly was not blown out correctly. And caused the terminal to be confused with where to send the money. I got with kevin and got all of the card numbers we refunded all of the transactions that were run on the tri state orthopedics mid and reran all of the missing transactions on a brand new mid for bigger burger. We had SBC issue that new mid and we switched out the var in Swipe Simple with the new mid in hopes to ensure this does not happen again. We send them 2 bluetooth readers and 2 chargers and suggest they use these in the mean time until we figure out exactly what happened on these terminals. Lisa will return these terminal to us and we will run some testing on them. We will lower their fee for the month of march forward to $39.90
•	-		Requested 002 and 003 disabled. They have returned terminals
•	-		Reset device back to our configurations. Valor had a glitch
13	Cannons Farm Center	520004753538	May 09 2023	ACTIVE	-	Vantiv	-	30%	Merchant
	Address : 7305 Heber Springs Rd N					Phone : 870-668-3088		Contact : Philip Cannon
•	-		Vantiv-IBuxx-3.95%
•	-		TT Phillip, we were going to update hi terminal but he had something come up so we are resheduled for Friday morning at 8:30 (2/24/23
•	-		TT Phillip walked him through updating terminal with new Vantiv VAR. He was converting from Elavon 3.50%
•	-		Philip Cannon called and said that his fees are not coming out of his deposits each day. I sent ISO Support an email asking them to change his MID from gross to net - daily billing - SR# 45991210 up to 5 business days for completion
•	-		Sent Rate Amendment to Lisa Taylor so that she can get Philip Cannon to sign. Explained that nothing is changing but we have to have the Amendment on file for Cash Discount merchants.
•	-		TT Philip accidentally ran a sale as a pre auth. I got full card number and we forced the sale through successfully.
•	-		Philip called and said that he accidentally voided a transaction for $282.95 ($292.85 with fee) taken earlier today and asked if there is any way that we can "unvoid" it. I told him unfortunately there wasn't anything I could do that if he knows who the customer was that he might can call them and get them to come back in and rerun the transaction.
•	-		Phillip called in getting duplicate batch on his terminal. He said that Wednesday, 11/22/23 did batch and he received his funds for that day. Friday 11/24/23 didn't batch. Transferred him to Mike.
•	Nov 27 2023		TT Phillip deleted all transactions that had settled then changed batch number to batch the remainder of transactions.
•	-		Spoke to merchant, merchant asked if they should send back their old terminal. Informed merchant to send back old terminal to us.
•	-		Phillip called in and said that within the last week or so he has had 3 different customers come in to say that the charge he ran is appearing twice at their bank. He gave me an example of Card 1232 processed on 9/14. When I researched the card history, it had only been authorized once and settled once. I assured him that the additional charge would fall off and go back to the customers credit available. His terminal was communicating WiFi. He didn't know that he could plug the ethernet cord into the terminal. I told him if he has an ethernet cord that it would be more stable than WiFi. He found the plug and is going to use ethernet.
•	-		Spoke to Phillip, he stated that some customers were seeing two pending transaction in their bank account when there should have only been one. Customers were however not double charged.
•	-		Phillip called back this morning to inform us that one of the customers that had the duplicate charges on their card ($30.43 - card 0560 on Oct 12th) called him and told him that she had called her bank and her bank informed her that the transaction actually came in for an authorization 5 times that day, but they had denied the other 3, but the credit available had gone back to the customers account when the additional transaction fell off. She also told Phillip that an additional charge hit her account this morning for the exact same amount and that she had not been back in his store since the original sale on 12th. When I checked IQ and Valor, I could only see the one original sale from 10/12 and no others. He said that he would ask the customer to take a screenshot of her account showing the pending transaction with today's date and send it to me so that I can send it on to Valor and also to Shannon at WorldPay.
14	BINSWANGERS GLASS #015	434270108880	May 09 2023	CANC	-	-	-	25%	-
	Address : -					Phone : 9014527775		Contact : BECKY MOTT
15	#3 SIDS	434264170888	May 09 2023	CANC	May 15 2024	-	-	25%	Merchant
	Address : -					Phone : 662-449-5085		Contact : PANKAJ
16	Drasco Trading Post	8035510091	May 09 2023	CANC	Mar 09 2024	-	-	25%	Merchant
	Address : 6949 Heber Springs Rd					Phone : 8706683040		Contact : David J. Lee
•	-		User: Emily Karawadra -> Changed : AnnualVolume FROM 0 TO 450,000
•	-		User: Emily Karawadra -> Changed : MonthlyVolume FROM 0.00 TO 37,500
•	-		User: Emily Karawadra -> Changed : AnnualVolume FROM 450 TO 450000
•	-		User: Emily Karawadra -> Changed : MonthlyVolume FROM 37.00 TO 37500
•	-		User: Emily Karawadra -> Notes: Morgan- Ordered surcharge stickers for location
•	-		User: Emily Karawadra -> Notes: Need a new surcharge sticker they got a new cash register. I told Lisa once our supply comes in we will get her one sent out.
•	-		User: Mike Thomas -> Notes: TT Lisa and Dave terminal had no power...advised Dave to unplug for 15 minutes then reboot.....all working.
17	Crossroads Antiques	8031068136	May 09 2023	CANC	Mar 09 2024	-	-	25%	-
	Address : 1009 S.Highway 63B					Phone : 8708861823		Contact : Brenda Burris
18	American Furniture & Appliances	461084469693189	May 09 2023	CANC	Jun 27 2025	SBC	Jan 01 1970	25%	-
	Address : 2890 N Westwood Blvd					Phone : 5736865235		Contact : Kim Marquis
•	-		User: Leah Faber -> Changed : AverageTicket FROM 0.00 TO 600.00
•	-		User: Leah Faber -> Changed : AnnualVolume FROM 0 TO 1300000.00
•	-		User: Leah Faber -> Changed : MonthlyVolume FROM 0.00 TO 108000.00
•	-		User: Leah Faber -> Changed : Swipe Percent FROM 0 TO 90
•	-		User: Leah Faber -> Changed : TO Percent FROM 0 TO 10
•	-		User: Mike Thomas -> Notes: Downloaded PAX S80 iBuxx SN: 2N388228 5/27/2021
•	-		User: Mike Thomas -> Notes: Terminal also shipped on 5/27/2021
•	-		User: Mike Thomas -> Notes: TT Lisa wanted to know password for PAX S80....current date
•	-		User: Charlotte Goff -> Notes: TT - Kim - she pulled a batch from 2/11/22 and it showed 3 transactions. She was saying that her deposit was $21.75 off and though she was missing a transaction for $21.75. 1 trans in the batch was taken on 2/11/22 for $168.86 but for some reason there were 2 transactions from 12/14 that had apparently never been batched out that were included in the 2/11 batch. The 2 from 12/14 was a sale for $565.54 and a refund for $543.79 which was the difference of the $21.75 so she is not missing a transaction for $21.75. I replied to her email with the batch receipt on it that she sent to me explaining all of this and sent her a screen shot from Pioneer of the 3 transactions in the batch.
•	-		User: Mike Thomas -> Notes: TT Susan updated terminal to accept tap transactions
•	-		Kim called in and said that she was billed for January $19.95. Her account was sent to SBC to be cancelled on 12/19/2022 but was put on hold. It wasn't "cancelled" in their system until 2/6/23 thus charging her for January's monthly fee. I submitted a request to have her refunded the $19.95 today.
19	Stubbs Home Center Inc	497228098883	May 09 2023	ACTIVE	-	Rise PCS	-	30%	-
	Address : 1200 B Batesville Blvd					Phone : 870-251-1515		Contact : Jeffery Subbs or Ron
•	-		User: Morgan Withee -> Notes: PCS has received notification this morning the above mentioned merchant account has a refund rejecting at the settlement level. It appears there is not a sale in this merchant account to match to the refund. In order for the refund to settle we must provide the network with information. Can you assist by asking the merchant the below questions? Our Risk team is happy to reach out to the merchant as well. Please advise as soon as possible. 432692**2890 - $686.68 ÃƒÂ¢Ã¢?Â¬Ã¢?? Transaction Date 5/15/2021 497228098883 STUBBS HOME CENTER INC 432692****2890 -$686.68 Original sale date Original Sale amount Original auth # Original sale payment type Cash Check Plastic ÃƒÂ¢Ã¢?Â¬Ã¢?? if Plastic provide the last four digits of the card number Merchant account number for the sale ---------- I called the merchant. They are going to look up this information then give us a call back once they have it all.
•	-		User: Mike Thomas -> Notes: TT Linda had questions concerning transaction #10 on 5/20/2021 talked to Rise it was declined.
•	-		User: Mike Thomas -> Notes: TT Ron Ron said both terminals were printing out a receipt that says terminal needs to update. Did parameter update on both terminals
•	-		User: Mike Thomas -> Notes: TT Merchant gave her First data phone number for PCI compliance info.
•	-		User: Mike Thomas -> Notes: Updated both terminals ( need update message)
•	-		User: Charlotte Goff -> Notes: They had a storm and internet for a little while then one of their terminals would get stuck on dialing. She had already reset the terminal but had her disconnect the ether net cable and reconnect it. That solved the problem.
•	-		User: Mike Thomas -> Notes: Updated both terminals ( need update message)
•	-		User: Mike Thomas -> Notes: Updated both terminals ( need update message)
•	-		User: Mike Thomas -> Notes: TT Ron Updated both terminals ( need update message)
•	-		User: Mike Thomas -> Notes: TT Ron Updated both terminals ( need update message)
•	-		User: Mike Thomas -> Notes: TT Ron Updated both terminals ( need update message)
•	-		User: Mike Thomas -> Notes: TT Ron Updated both terminals ( need update message)
•	-		User: Mike Thomas -> Notes: TT Ron Updated both terminals ( need update message)
•	-		User: Mike Thomas -> Notes: TT Ron Updated both terminals ( need update message)
20	Southern Accents	461084469696673	May 09 2023	CANC	Jun 27 2025	SBC	-	25%	Merchant
	Address : 6759 Greers Ferry Rd					Phone : 501-825-8887		Contact : Lisa Davis
•	-		User: Charlotte Goff -> Notes: TT- Lisa - she tried to run a refund and it ran it as a sale. Walked her through how to void the sale she accidentally ran and then walked her through how to run the refund. She received printed receipts on both void and refund
•	-		User: Charlotte Goff -> Notes: Spoke to LIsa Davis. She is closing her business and needs to cancel her account. I sent her the Cancellation Request Form she needs to fill out and instructed her to send the Pax s80 back to us. I also told her she can either email the cancellation form back to me or she could put it inside the box when she returns the equipment and that we would not be able to cancel her account until we receive the equipment back.
•	-		User: Morgan Withee -> Notes: We got the equipment and the cancel letter back today. Will send this to SBC for cancelation now.
21	Parsons Valero	461084469696689	May 09 2023	CANC	Jun 27 2025	SBC	Oct 09 2020	25%	-
	Address : 1701 E Main St					Phone : 870-213-8806		Contact : Mark Parsons
•	-		User: Charlotte Goff -> Notes: Lisa Taylor called in and needed the SBC Cancellation request so she can send to this merchant
•	-		User: Charlotte Goff -> Notes: Mark Parsons called in to cancel his account. He said that he contacted his rep Lisa Taylor several months ago to take care of this but it's been 3 months and nothing has happened. I emailed him the SBC Cancellation request form and asked that he sign it and send it back to me. I also let him know that we could not fully cancel his account until we get the equipment back
•	-		User: Charlotte Goff -> Notes: Called Mark today and left a voicemail message asking him to send the cancel form back to us so that we can cancel his account.
•	-		User: Charlotte Goff -> Notes: Cancelled Account per Mark Parsons. Received SBC Cancel Request form and forwarded to Linda at SBC. Lisa Taylor did pick up the equipment.
•	-		User: Charlotte Goff -> Notes: Received confirmation of cancel email from Linda @ SBC
22	Bigger Burger Better BBQ	8036525882	May 09 2023	CANC	Mar 21 2024	Elavon	Jan 01 1970	25%	-
	Address : 2418 E Main St					Phone : 8705694097		Contact : Brittany Walls
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 28
•	-		User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 264000
•	-		User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 22000
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Morgan Withee -> Changed : TO Percent FROM 0 TO 2
•	-		User: Cheri Hansen -> Notes: Only need the EIN
•	-		User: Charlotte Goff -> Notes: Per Lisa Taylor - The restaurant burned several months ago and they do not have any plans on signing back up with Elavon when they rebuild. Morgan submitting request to have Elavon account cancelled.
23	Cannon's Farm Center	461084469695347	May 09 2023	CANC	Jun 27 2025	SBC	Jan 01 1970	25%	-
	Address : 7305 Heber Springs Rd N					Phone : 8706683088		Contact : Philip Cannon
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 100
•	-		User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 500000
•	-		User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 25000
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Morgan Withee -> Changed : TO Percent FROM 0 TO 2
•	-		User: Morgan Withee -> Notes: IBUXX SB - Exadigm Terminal . Auto Batch at 7:30 PM Password m Q123456
•	-		User: Morgan Withee -> Notes: Terminal was shipped out yesterday
•	-		User: Morgan Withee -> Notes: spoke with Mary this morning she was concerned she did not have her batches from Friday and Saturday. I let her know that she can expect it sometime today. That over the weekend when the bank is closed she will not see deposits. I told her to let me know if she doesn't get a deposit by the end of the day.
•	-		User: Morgan Withee -> Notes: NX 1200 Terminal 0002 TID: 76634326 S/N: 9035X16355
24	Tea Crate LLC	497223120880	May 09 2023	ACTIVE	-	Rise PCS	-	30%	Merchant
	Address : -					Phone : 918-565-3859		Contact : Shaelyn Ellyson
•	-		User: Kay Arpin -> Changed : AverageTicket FROM 0.00 TO 5.00
•	-		User: Kay Arpin -> Changed : AnnualVolume FROM 0 TO 150000
•	-		User: Kay Arpin -> Changed : MonthlyVolume FROM 0.00 TO 12000
•	-		User: Kay Arpin -> Changed : Swipe Percent FROM 0 TO 95
•	-		User: Kay Arpin -> Changed : TO Percent FROM 0 TO 5
•	-		User: Kay Arpin -> Notes: amex rates 0.35 and 0.10
•	-		User: Mike Thomas -> Notes: Merchant called for Charlotte
•	-		User: Mike Thomas -> Notes: It was Shaelyn that called
•	-		User: Charlotte Goff -> Notes: Tried to call Shaelyn back just now to discuss her printer issues and to see if her paper was in backward or/and to make sure it is thermal paper she has in. Dialed 918-565-3859 - phone rang about 10 times but no one answered. Will try to call back later.
•	-		User: Charlotte Goff -> Notes: Tried to call Shaelyn back again. This time it rang about 10 times and the voice mail did pick up but the voicemail box was full and I could not leave a message.
•	-		User: Charlotte Goff -> Notes: Lisa Taylor called in and wanted to ask how to answer some of the PCI Compliance questions for The Tea Crate. I informed her that we are not supposed to be guiding her on how to answer those questions and that the merchant needs to call the PCI Help Desk for Rise. I gave Lisa the Rise PCI phone number and the web address to pass on to the merchant
25	Great Outdoors LLC	8031251419	May 09 2023	CANC	Mar 21 2024	Elavon	Dec 04 2017	25%	-
	Address : 9588 Hwy 63 N					Phone : 870-935-1080		Contact : Roger Watkins
•	-		User: Mike Thomas -> Notes: Downloaded iCT220 SN 2216010CT010752 Dial
•	-		User: Mike Thomas -> Notes: TT Roger walked him through a settlement
•	-		User: Cheri Hansen -> Notes: Need DL EIN and voided check
•	-		User: Charlotte Goff -> Notes: TT- Roger - he received a KYC Form from Elavon and was calling in to make sure that it was a valid form. Informed him that it was a valid form and told him to go ahead and fill it out and then submit it back to them as per their instructions
•	-		User: Morgan Withee -> Notes: Submitted SR to close out account
26	American Superstores	8031113825	May 09 2023	CANC	Mar 21 2024	Elavon	Sep 03 2017	25%	-
	Address : 2890 North Westwood					Phone : 573-785-6338		Contact : Kim Marquis
•	-		User: Mike Thomas -> Notes: Downloaded iCt220 and ordered 310 pin pad.
•	-		User: Pennye McAnulty -> Notes: PCI username is Danc1957
•	-		User: Pennye McAnulty -> Notes: TT Kim, she needed the instructions for changing the DDA on the account. I sent her the form.
•	-		User: Pennye McAnulty -> Notes: TT Kim wants to add another terminal to the account.
•	-		User: Pennye McAnulty -> Notes: Was on phone with Kim and Elavon trying to program terminal it would not take the download. Kim is going to take the terminal home and try and program it over the internet.
•	-		User: Kay Arpin -> Changed : AverageTicket FROM 0.00 TO 525
•	-		User: Kay Arpin -> Changed : AnnualVolume FROM 0 TO 720000
•	-		User: Kay Arpin -> Changed : MonthlyVolume FROM 0.00 TO 60000
•	-		User: Mike Thomas -> Notes: Set the font size to normal from small. I also had it changed in the profile at Elavon.
•	-		User: Pennye McAnulty -> Notes: Kim received a chargeback talked to Elavon and instructed Kim on what she needs to send over.
•	-		User: Morgan Withee -> Notes: Tom Called said he is having troubles with his ICT 220 on Elavon platform. It is rebooting every time he goes to swipe a card. He told me that Mike said if this happened again we would have to replace his equipment. Spoke to mike we will need to replace his equipment. Let tom know it should be there hopefully by the end of the week.
•	-		User: Mike Thomas -> Notes: Replaced terminal SN: 73160009CT022542 iCT220
•	-		User: Mike Thomas -> Notes: TT Sheila advised her a transaction of $629.52 did not go through and will be back on the customers card through issuing bank.
•	-		User: Charlotte Goff -> Notes: TT - Kim - sent her the PCI compliance instructions and told her that if she will be come PCI compliant on Elavon platform that we could get her 1 month's PCI fee refunded and then cancel her account. She said she will get the compliance done today and then call us back to let us know it's done
•	-		User: Charlotte Goff -> Notes: I've been working with Kim and she was able to get PCI compliant on Elavon this week. We have requested her 1 month good faith refund for the PCI non compliance fee and have also issued her a $15 refund for July - Sept On File fee. We will cancel her Elavon MID next week once the refund has been processed.
•	-		User: Morgan Withee -> Notes: Got one month PCI refunded. Put in a refund for $15 for the last 3 months OFF. Put in request to close account today.
27	Rock House	520003692286	May 09 2023	ACTIVE	-	Vantiv	-	30%	-
	Address : -					Phone : 501-268-3627		Contact : Amanda Elston
•	-		User: Kay Arpin -> Changed : AverageTicket FROM 0.00 TO 25.00
•	-		User: Kay Arpin -> Changed : AnnualVolume FROM 0 TO 500,000
•	-		User: Kay Arpin -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Kay Arpin -> Changed : AnnualVolume FROM 500 TO 500000
•	-		User: Emily Karawadra -> Notes: called in to get statements access
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 500000 TO 2500000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 208333.33
•	-		User: Morgan Withee -> Notes: Have not used since 4/5/21 close out account
28	BA Promotions	520003378517	May 09 2023	ACTIVE	-	Vantiv	Jan 01 1970	25%	-
	Address : Ba Promotions & Marketing LLC					Phone : 573-624-1811		Contact : Traci Christian
•	-		User: Mike Thomas -> Notes: Downloaded VX520 IP SN: 803-230-3421
•	-		User: Mike Thomas -> Notes: TT Dana, needed to get to main screen after terminal update.
•	-		User: Morgan Withee -> Notes: Dana called said the terminal had not been batching out for the past. The directions I gave her to batch out were not working. So I conferenced in WorldPay (Carolina) to assist us. We were able to successfully batch out the terminal and get the batch reports to print.
•	-		User: Morgan Withee -> Notes: Dana called to say her terminal is stating is saying communication error - connection error tcp 10050042. I had her reset her router and then her terminal and it was still giving her the same error. I am conferencing her in with Vantiv Kevin to see what we can do to assist. Kevin was able to repair the issue and terminal is working again.
•	-		2022-11-29 12:39:04 User: Morgan Withee -> Notes: put in cancel request office moved to ibuxx
29	Fulton Plaza Motor Inn	8032130133	May 09 2023	CANC	Jul 24 2024	Elavon	-	25%	-
	Address : -					Phone : 731-479-3040		Contact : Chandra Dave
•	-		CANCELLED - CONVERTED TO SBC
30	John Nworas Medical Clinic	8031088928	May 09 2023	CANC	Mar 21 2024	Elavon	Mar 03 2017	25%	-
	Address : 1117 Ward Avenue					Phone : 573-333-4441		Contact : Tiffany Murphy
•	-		User: Mike Thomas -> Notes: Downloaded iCT220 SN 2216010CT010770
•	-		User: Pennye McAnulty -> Notes: Tiffany needed help processing a chip card.
•	-		User: Kay Arpin -> Notes: went to voice mail left message, and emailed PCI info
•	-		User: Cheri Hansen -> Notes: Need DL EIN and voided check
31	MCCLAIN MINI STORAGE	520003363391	May 09 2023	CANC	Jun 26 2024	Vantiv	-	20%	Merchant
	Address : -					Phone : 573-888-3816		Contact : Pat Neal or Diane Mcclain
•	-		User: Pennye McAnulty -> Notes: Spoke to Pat about PCI Compliance fee and walked through getting statements online.
•	-		User: Pennye McAnulty -> Notes: Spoke to Pat needed September and October statements.
•	-		User: Morgan Withee -> Notes: Faps MID: 8325370000049171
•	-		User: Morgan Withee -> Notes: Approved on Vantiv 1/22/19
•	-		User: Mike Thomas -> Notes: Downloaded VX520 dial SN: 803-235-151
•	-		User: Mike Thomas -> Notes: Turned on auto settle for 7:30 pm
•	-		User: Mike Thomas -> Notes: Reconfigured terminal for dial...now working
•	-		User: Mike Thomas -> Notes: Advised Pat that 3 transactions went through on 5/17/19
•	-		User: Morgan Withee -> Notes: Called Mrs. Pat to check in on them and make sure everything is okay and they arent having any issues with their terminal
•	-		User: Mike Thomas -> Notes: TT Pat she will call me 9/17/2019 to advise if terminal batched out properly.
•	-		User: Mike Thomas -> Notes: TT Pat, terminal having batching issues. Had profie rebuilt, will walk her through the download.
•	-		User: Aimee Jones -> Notes: TT Pat. Moving to wireless internet. Wants to know if it will affect her statement.
•	-		User: Mike Thomas -> Notes: TT Pat Changed communication to IP...ran test...all working.
•	-		User: Morgan Withee -> Notes: TT pat she is concerned about a few on her statement. I told her to send me a picture of the statement with the fee she is talking about and I will work on it for her.
•	-		User: Morgan Withee -> Notes: Emailed crystal requesting a refund for the regulatory and compliance fee of $90. They should not have been billed this
•	-		User: Morgan Withee -> Notes: Got confirmation refund will take 3-5 business days
•	-		User: Mike Thomas -> Notes: Had power surge had to turn auto settle back on.
•	-		User: Mike Thomas -> Notes: TT Diane she is getting comms error...advised her some things to try to resolve but she thinks it's her internet...will call back if needed.
•	-		User: Charlotte Goff -> Notes: TT - Diane - she received the $90 Regulation and Compliance Fee from Vantiv. Morgan will be issuing a refund to her this week.
32	Pat's Gilt Edge Cafe	520001212245	May 09 2023	ACTIVE	-	Vantiv	Jan 01 1970	25%	-
	Address : -					Phone : 901-476-6446		Contact : Pat Holland
•	-		User: Mike Thomas -> Notes: Ordered iCT220 from NPS
•	-		User: Mike Thomas -> Notes: TT Pat, had questions concerning terminal.
•	-		User: Christina Sullins -> Notes: Pat needed help pulling a report for her morning servers. She also wondered why her sales from yesterday were with her sales today. left message for Mike to call her.
•	-		User: Mike Thomas -> Notes: TT Linda, had questions concerning reports and settlement but didn't want to settle now. Pat is calling me in the morning before open hours.
•	-		User: Christina Sullins -> Notes: TT Pat, she has had a few cards that the terminal will not take that have EMV chips. One was a Bank of America which is one we know that the chip part hasn't been activated as of yet. Told her is wasn't her and to just swipe the card to process.
•	-		User: Christina Sullins -> Notes: TT Pat, needed to know why some cards ask for PO#. Explained that some corp cards will but that can be bypassed. Mike will call her back after finding out if they can have her receipts start at 001 daily instead of increasing numbers like it is now.
•	-		User: Mike Thomas -> Notes: iCT220 s/n 7315213CT022844
•	-		User: Mike Thomas -> Notes: We will need to do a partial download to have transactions reset to #1 after running settlement. This was not set up correctly in download file.
•	-		User: Mike Thomas -> Notes: Called Pat to do a partial download, not in. Will return my call.
•	-		User: Mike Thomas -> Notes: TT Pat, will call me 11/2/15 or 11/3/15 to do partial download when business is closed.
•	-		User: Christina Sullins -> Notes: TT Pat about her billing. She understands now what is going on with her statements.
•	-		User: Pennye McAnulty -> Notes: Kelly called in with communication errors on terminal.
•	-		User: Mike Thomas -> Notes: Conferenced in with Vantiv for software update.
•	-		User: Pennye McAnulty -> Notes: Pat called regarding fees for processing. Explained the fees to her.
•	-		User: Christina Sullins -> Notes: refund sr 23352040 to refund the 90.00 for Raap to the Merchant
•	-		User: Mike Thomas -> Notes: Had 1099 sent to 5864 Hwy 59 West per Pat
•	-		User: Mike Thomas -> Notes: TT Pat, emailed August statement
•	-		User: Pennye McAnulty -> Notes: PCI password is PGEC2245
•	-		User: Pennye McAnulty -> Notes: TT Pat about a transaction that was declined last night and customer it showing it at the bank. It is not showing on our side.
•	-		User: Pennye McAnulty -> Notes: TT printer is printing real lite. I called Vantiv and they said it may not be heating properly anymore and needs to be replaced.
•	-		User: Mike Thomas -> Notes: Programmed VX520 SN: 803-225-351 IP
•	-		User: Pennye McAnulty -> Notes: TT Pat terminal is to hard to read. We are taking her a vx520
•	-		User: Pennye McAnulty -> Notes: Pat needed to get a copy of her statement she did not receive it this month.
•	-		User: Pennye McAnulty -> Notes: Talked to Pat she had a transaction that she cancelled in error and it needs to be reprocessed. Got the full card number and exp date.
•	-		User: Mike Thomas -> Notes: Header 397 error when doing settlement, cleared batch....now working.
•	-		User: Mike Thomas -> Notes: Header 397 error when doing settlement, cleared batch....now working.
•	-		User: Mike Thomas -> Notes:
•	-		User: Mike Thomas -> Notes:
•	-		User: Emily Karawadra -> Notes: add
•	-		User: Mike Thomas -> Notes: TT Pat concerning transactions that did not settle, she will be sending in receipts to World Pay to settle them for her. Called DeAnna to see what other transactions did not settle.
•	-		User: Mike Thomas -> Notes: TT Pat, advised her she cant edit a tip on a transaction that has been settled.
•	-		User: Mike Thomas -> Notes: TT Pat she is closing her business down advised her to send in cancel letter.
33	Duncan Sheet metal	520003013073	May 09 2023	CANC	Sep 18 2024	-	-	25%	-
	Address : 601 County Highway W					Phone : 573-888-6447		Contact : Verble Duncan
•	-		User: Christina Sullins -> Notes: TT Ms. Verble, she needed help figuring out what to put in her checkbook for fees.
•	-		User: Mike Thomas -> Notes: CE error when doing the settlement, will check phone line and call back.
•	-		User: Kay Arpin -> Notes: 2nd call today to up-date about terminal conversion, no answer
•	-		User: Mike Thomas -> Notes: Downloaded and shipped (ground) VX520 SN: 803-122-118
•	-		User: Mike Thomas -> Notes: Tt Mr. Duncan getting keyboard locked had him press 8 and enter password of 11739 to unlock. All working now.
•	-		User: Pennye McAnulty -> Notes: Old MID is 434489625880
•	-		User: Morgan Withee -> Notes: Converting to IBUXX just waiting for the application back
34	Xtreme Fitness	8031432548	May 09 2023	ACTIVE	Mar 21 2024	Elavon	Nov 30 1899	30%	Merchant
	Address : 1000 E State Hwy 84					Phone : 573-333-2733		Contact : April Gatewood
35	Taste of the South	461084469694807	May 09 2023	CANC	Jun 27 2025	SBC	-	25.00%	Merchant
	Address : -					Phone : 870-307-1580		Contact : Jody Dunegan
•	-		Received notification from SBC that merchant's monthly fees had been returned for December fees due to closed account and merchant has not had any activity since September 2023. Sent Lisa a cancellation request per her ask and informed her that we can not cancel his account until we get his Pax A80 back. Lisa did say that he has closed his business
•	-		Cancelled Swipe Simple account
36	Red's Filling Station	497225414885	May 09 2023	ACTIVE	Mar 09 2024	Rise PCS	-	30%	Merchant
	Address : 5315 N Central Ave					Phone : 8706125970		Contact : Carrie Winkle
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 40307.42
•	-		User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 483689
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 14.65
•	-		User: Morgan Withee -> Notes: Lisa has requested we bill merchant in 5 payments for their equipment. Equipment totals 434.61. Working on getting this entered into USA ePay.
•	-		User: Emily Karawadra -> Notes: Lisa called in to do install was getting error mesaage conferenced into PCS helpdesk problem was resolved
•	-		User: Emily Karawadra -> Notes:
•	-		User: Morgan Withee -> Notes: Reds Filling Station's terminal is acting weird when they go to print the customer receipt the screen flashes and you can not do anything until it is done. This is a new terminal so it should not be having any issues. They are also having issues running WEX it says they need to register. I have scheduled Mike to call them at 8:15 am to assist.
•	-		User: Mike Thomas -> Notes: TT Carrie advised her how to reset terminal for print issue (only has happened a couple of times) I also sent them a fuel QRG to set product codes and prices. They will do this at their convenience and call us if they have any issues. Terminal was getting "must set prices".
•	-		User: Mike Thomas -> Notes: Did param update to try to resolve printer issue...ran a transaction all went well. Carrie will call back if problem persists.
•	-		User: Mike Thomas -> Notes: Added product codes and prices...ran WEX test.... now working
•	-		User: Charlotte Goff -> Notes: Lisa Taylor called in and wanted to know if the cancellation request had been signed and sent back. There is no record of the signed on having come back in.
37	Pearson Animal Clinic LLC	461084469696526	May 09 2023	CANC	Jun 27 2025	SBC	-	25.00%	Merchant
	Address : 2600 S Arkansas Ave					Phone : 479-968-3535		Contact : Meghan Barker
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 102.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 480000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 40000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 80
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 20
•	-		User: Charlotte Goff -> Notes: SBC - VetBuxx - IBUXX; 2 Valor terminals purchased; IP - Batch time 6:30 pm; NDF
•	-		User: Charlotte Goff -> Notes: Changed Status to Approved; uploaded 1st VAR Sheet added MID and approval date
•	-		User: Mike Thomas -> Notes: Downloaded and shipped 2 Valor terminals tracking # 776178364735
•	-		User: Mike Thomas -> Notes: Called Lisa and let her know the terminals are on the way
•	-		User: Mike Thomas -> Notes: TT Kristi to set a time for a walk through on the terminal...per the merchant they want to do everything on their own...I told Kristi they can call me if needed.
•	-		User: Mike Thomas -> Notes: Correction was speaking to Lisa
•	-		User: Mike Thomas -> Notes: TT Meghan turned on prompt for receipt instead of auto. Ran test and it's working like she wants it to
•	-		User: Charlotte Goff -> Notes: I called Meghan and spoke to her about how many wireless devices she needs. She wants 2 of the portable Valor VL110 quoted her a $375.00 selling price and $19.95/mo/terminal plus the $5.00 PCI fee
•	-		User: Morgan Withee -> Notes: Sent Quote for 2 new VL110 - wireless terminals. Each terminal is $375 plus tax and shipping grand total is $857.62. Will send them a return label to send back the other VL100s they did not want
•	-		User: Mike Thomas -> Notes: TT Meghan walked her through connecting to wifi all working
•	-		User: Charlotte Goff -> Notes: Meghan called in and wanted their machines to not print the merchant's receipt but to ask to print the customer's receipt. Morgan update the profile and I had Meghan press * 6 Enter on the terminals.
•	-		Cancelled account. Submitted signed form to SBC via Support app. Merchant purchases terminals so we will not be receiving those back
38	Parrot Bay Trading Post	461084469696864	May 09 2023	CANC	Jun 27 2025	SBC	-	25.00%	Merchant
	Address : 1998 Heber Springs Rd					Phone : 501-206-0207		Contact : Jessie or Amy Joyner
39	OSCARS Smokehouse and Grill	520003728881	May 09 2023	ACTIVE	-	-	-	30%	Merchant
	Address : -					Phone : 870-251-9932		Contact : Megean/richard vanninkle
•	-		User: Kay Arpin -> Changed : AverageTicket FROM 0.00 TO 40
•	-		User: Kay Arpin -> Changed : AnnualVolume FROM 0 TO 8000000
•	-		User: Kay Arpin -> Changed : MonthlyVolume FROM 0.00 TO 66000
•	-		User: Kay Arpin -> Changed : Swipe Percent FROM 0 TO 95
•	-		User: Kay Arpin -> Changed : MO Percent FROM 0 TO
•	-		User: Kay Arpin -> Changed : TO Percent FROM 0 TO 5
•	-		User: Morgan Withee -> Notes: Spoke to Lisa-MP and she stated they are selling and they would like to cancel their account. Sent Aimee a request to get their account canceled.
•	-		User: Morgan Withee -> Notes: Aimee sent verification it has been canceled
40	OK Trading Post	461084469696994	May 09 2023	ACTIVE	-	SBC	-	30%	Merchant
	Address : 11595 AR-14					Phone : 870-585-2217		Contact : Denisa Mallot
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 70
•	-		User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 200000
•	-		User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 20000
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Morgan Withee -> Changed : TO Percent FROM 0 TO 2
•	-		User: Mike Thomas -> Notes: Walked merchant through a manual settlement
•	-		User: Mike Thomas -> Notes: Cleared batch that was already settled then walked merchant through settlement....succcessful
•	-		User: Mike Thomas -> Notes: Checked to make sure settlement went through! it did
•	-		User: Charlotte Goff -> Notes: TT - Autumn - cashier accidentally ran a refund for $269.90 on 9/12/21 and she needed card number to offset the refund and charge the customer. Card ending 4060
•	-		User: Mike Thomas -> Notes: TT Denise needs full card number for a transaction for $97.19 that was ran on 3/17/22
•	-		User: Charlotte Goff -> Notes: Spoke to Denise and she had a transaction taken on 5/21/22 for $74.32 - Card 8295 that was accidentally reversed. She sent me a copy of the receipt and it appears that it was attempted to process as a debit transaction but was reversed as they are not set up to take PIN Debit. The copy of the receipt the customer signed is in the merchant folder on GDrive. I sent a request to SBC to get the full card number and expiration date so that Denise can rekey the transaction. Tried to call her to give her the info but she didn't answer. Sent her an email asking her to call me when she gets the chance. Did not want to send full card information and exp date via email.
•	Sep 19 2023		TT Denisa enabled confirm on non cash discount...she ran a military card....then I disabled the confirm feature
41	Natural Food Store	497221759887	May 09 2023	ACTIVE	Dec 02 2024	Rise PCS	Dec 24 2019	30%	Merchant
	Address : 500 South Main St					Phone : 501-268-9585		Contact : Krystal Quattlebaum
•	-		User: Kay Arpin -> Changed : AverageTicket FROM 0.00 TO 85
•	-		User: Kay Arpin -> Changed : AnnualVolume FROM 0 TO 850000
•	-		User: Kay Arpin -> Changed : MonthlyVolume FROM 0.00 TO 70000
•	-		User: Kay Arpin -> Changed : Swipe Percent FROM 0 TO 75
•	-		User: Kay Arpin -> Changed : TO Percent FROM 0 TO 15
•	-		User: Emily Karawadra -> Notes: called mercury for giftcard info their userid to portal.mercurypay.com is Krustal_Quattlebaum
•	-		User: Aimee Jones -> Notes: Called with PCI questions. They are good and compliant.
•	-		User: Morgan Withee -> Notes: Krystal called in She said a customer came in on 8/10 to make a purchase of $60.35 in card ending in 5259. The customer came in today and said they see the transaction on their bank account twice. I only see 1 transaction in client line. I told her that the other one should fall off. If it does not please call back and I can dig deeper. But from my end I only see they were billed once.
•	-		User: Charlotte Goff -> Notes: TT- Krystal - she's having issues with her shopping cart communicating with the software. Referred her back to her software company.
•	-		TT Krystal she says 2 transactions that said declined but the customer see's both on online banking. Called Rise and she says there is a network outage that they are aware of but no time frame for the fix. They both were declined. they should drop off customers account.
•	-		Eric called and needed to know what his Gift Card Entitlement number was. I called PCS Tech Support Dept and they gave me the entitlement number 56903360002
•	-		TT merchant , wants to cancel...gave them the support email and advised Lisa
•	-		Cancelled merchant account per email received from Krystal Quattlebaum on 10/8/24. Sent email to PCS to cancel the account in their system. A support case with number 03993957. Received email back from PCS to have merchant sign the required Cancellation Request form. Sent the form to the merchant for her signature.
•	-		Received signed cancellation form from merchant. Submitted it to PCS - case number 04012749
42	Mountain View Music and Gifts Inc	520004120927	May 09 2023	ACTIVE	-	Vantiv	Sep 25 2020	30%	Merchant
	Address : 123 West Washington					Phone : 870-269-9044		Contact : Cheryl Pool
43	MOSCOW QUICK STOP	02639691001	May 09 2023	ACTIVE	-	FDR - Concord	-	25.00%	Merchant
	Address : -					Phone : 901-489-2599		Contact : -
•	-		User: Linda Billings from - Notes: per Kelly Jordan, faxed a copy of a receipt. Shelly coming in late so haven't confirmed receipt yet.
•	-		User: Linda Billings from - Notes: Per Kelly, Shelly wants to be on Gross monthly, lm on Shelly's cell 489-2599. Will chg effective 11/1/08
•	-		User: Linda Billings from - Notes: Changed from Daily to Monthly Gross Settlement on 11/26/08
•	-		User: Linda Billings from - Notes: Salimah called, thinks missing trans. t.t. her husband, Sam. They're batching out whenever he leaves and he's going by that Grand Total but next shift may take cards too and he thought those sales would show up on next day's business. HOST capture at midnight. He has internet access and would benefit by having Clientline. t.t. Kelly Jordan about setting him up on Clientline. It is a free service but I did not tell Sam it is free.
•	-		User: Linda Billings from - Notes: Can't catch Shali and her schedule changes from day to day. Left cb # & msg that Kelly asked me to call.
•	-		User: Linda Billings from - Notes: Shali, faxing copy of her statement. She wc 1/14 to go over WEX trans.
•	-		User: lindsay Jones -> Notes: I contacted Robert Moffit at Southern Co. We are doing MSC to add Ruby CI commander pay at pump and register to buypass. Merchant will need to purchase datawire for $495.00 plus tax and shipping. Kelly Jordan will let merchant know that once MSC request is ready, Mike will need c card number to order. We will ship that directly to Robert at Southern Company, 3101 Carrier St., Memphis, TN 38116. I will email him programming to [email protected]
•	-		User: lindsay Jones -> Notes: IMPAMLSLRBUEU01 MSC tracking number to add BID for Ruby CI Commander pay at pump with Ruby registers inside of location via datawire.
•	-		User: Mike Thomas -> Notes: Emailed Robert Moffitt new Buypass ID# VP47357433001
•	-		User: Christina Sullins -> Notes: MSC#IMPAM6NG21JPK01 for adding debit to account. Kelly Jordan called in to have this added and to get help with vx570.
•	-		User: Christina Sullins -> Notes: IMPAMCU5XJSZD01 to add Debit rates and Debit to account
•	-		User: Pennye McAnulty -> Notes: Wants a rate review.
•	-		User: Pennye McAnulty -> Notes: We are lowing the rates to .15 & .09 per Emily
•	-		User: Pennye McAnulty -> Notes: Verifone Viper terminal down. Buypass stated they need to contact Verifone and do the update.
•	-		User: Emily Karawadra -> Notes: Shelly called in regard 11 30 transactions gave Mike the info to call her back today
•	-		User: Mike Thomas -> Notes: TT Shelly gave her credit and debit totals for 11/30/19. She will call back if she needs anything.
•	-		User: Mike Thomas -> Notes: Lisa wanted to know their avg ticket. $25.00 per the application
•	-		User: Mike Thomas -> Notes: TT John (pump vendor) he needed merchant number and Buypass phone number
•	-		User: Charlotte Goff -> Notes: TT - Shelly on 11/8/21 - she was having issues with her inside Ruby terminal reading chipped cards. I conferenced in Buypass Tech Support and Shelly conferenced in store manager Cheryl and she said that they had to put a piece of thin cardboard or something under each chipped card just to get the reader to read it. Buypass said that it is a hardware issue and there is nothing that can be done from our perspective. She will need a new piece of hardware. They were also having issues with every single Trustmark card being denied EMV offline. Later Shelly called back and wanted a stand alone terminal so that she could process the ones that wouldn't go through the Ruby system. We ordered her a FD terminal/pin pad and invoiced her for it. On 11/9 Shelly called back and said that her jobber was going to send her a new piece of hardware so she didn't need the stand alone terminal we ordered. We were able to reroute the terminal to be shipped here instead of the store and we issued her a refund of $526.25 (she paid shipping $20)
•	-		TT Shelly confirmed a few deposit amounts $1189.90 and $1585.15 (9/15 and 9/16)
44	Mitchell Oxygen LLC	461084469696637	May 09 2023	CANC	Jun 27 2025	SBC	Nov 30 1899	25.00%	Merchant
	Address : POX BOX 230					Phone : 5738881773		Contact : David Felker
•	-		User: Mike Thomas -> Notes: Downloaded VX520 SN: 262-779-417 Dial
•	-		User: Pennye McAnulty -> Notes: Called to let them know we need to cancel the old account and to start using the new terminal. They are going to call me back David was out.
•	-		User: Mike Thomas -> Notes: Walked Morgan (IPS) through a manual settlement
•	-		User: Pennye McAnulty -> Notes: Working with Terri. They are missing deposits. I went through every ticket and I show that they were paid and I verified the checking account. She is going to go to the bank and have them look at it and let me know.
•	-		User: Mike Thomas -> Notes: replaced VX520 SN: 262-779-424 will return old terminal.
45	Los Cocos	461084469698613	May 09 2023	CANC	Jun 27 2025	SBC	-	25.00%	Merchant
	Address : 1600 Batesville Blvd					Phone : 870-569-8131		Contact : Veronica Diaz
•	-		User: Leah Faber -> Changed : AverageTicket FROM 0.00 TO 30.00
•	-		User: Leah Faber -> Changed : AnnualVolume FROM 0 TO 600000.00
•	-		User: Leah Faber -> Changed : MonthlyVolume FROM 0.00 TO 33000.00
•	-		User: Leah Faber -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Leah Faber -> Changed : TO Percent FROM 0 TO 2
•	-		Received noticed from SBC that they are cancelling this account for inactivity and ACH Rejects.
46	LEGRAND FEED PRODUCTS	520003375583	May 09 2023	ACTIVE	-	Vantiv	-	20.00%	Merchant
	Address : -					Phone : 5737854775		Contact : MICHAEL JOHNSON
•	-		User: Mike Thomas -> Notes: TT Trey, have comms errors, had him reset terminal....now working. Advised him to try a new phone cord as there me be static on that cord
•	-		User: Mike Thomas -> Notes: TT Trey explained how to check his phone lines. Will call back if needed.
•	-		User: Mike Thomas -> Notes: Ordered ICT250 shipping to merchant for Monday delivery. Lindsay will go to location for download.
•	-		User: Mike Thomas -> Notes: Problems doing setlement, Cleared batch and reset batch number with Lindsay and Paymentech. Now working
•	-		User: Pennye McAnulty -> Notes: Conversion: Emailed paperwork to merchant
•	-		User: Mike Thomas -> Notes: Duplicate batch, cleared and reset batch number
•	-		User: Mike Thomas -> Notes: Batch out of balance, reset batch number and settled.
•	-		User: Mike Thomas -> Notes: Downloaded VX520 SN 261-562-204 Next day delivery. Pennye taking to FedEx
•	-		User: Mike Thomas -> Notes: Duplicate batch, cleared batch...now working
•	-		User: Mike Thomas -> Notes: Duplicate batch, cleared batch...now working
•	-		User: Mike Thomas -> Notes: Duplicate batch, cleared batch...now working
•	-		User: Pennye McAnulty -> Notes: Duplicate batch
•	-		User: Mike Thomas -> Notes: Downloaded VX520 SN: 803-235-152 Ethernet.
•	-		User: Pennye McAnulty -> Notes: PCI Unsername is MID and password is Feed2019
•	-		User: Pennye McAnulty -> Notes: Michael called wanting a rate review and had questions about non-pci compliance. I called the Gem team so they could activate the Mymerchantdata site for him to complete it.
•	-		User: Pennye McAnulty -> Notes: Emily lower merchants rate to Interchange plus .15% and .10 with .15% on the additional levels
•	-		User: Morgan Withee -> Notes: Called and said they ran a refund for 6/3/20 $298.99 and the customer called and said that the funds have not hit her account yet.
•	-		User: Morgan Withee -> Notes: I located the transaction in IQ where they ran the sale on 5/26 and then ran the refund on 6/3. I sent them the settlement report which shows this to [email protected].
47	KINGS JEWELRY& REPAIR	520003359770	May 09 2023	ACTIVE	-	Vantiv	-	20.00%	Merchant
	Address : -					Phone : 573-471-3399		Contact : JEFFREY W KING
•	-		User: lindsay Jones -> Notes: tt Jeff about a transaction he is going to run via phone from a gentleman he knows $11,130.00 for a rolex. I told him I would email our RM and also security to give a heads up as this is above what he typically runs.
•	-		User: lindsay Jones -> Notes: Emailed RM so I can make sure they are aware and will keep on top of it.
•	-		User: lindsay Jones -> Notes: Emailed PRM team with details as well.
•	-		User: lindsay Jones -> Notes: All went through on the transaction and Jeff and I spoke about it as he provided the invoice and copy of the credit card receipt right after he ran the $11,130.00. All is great as he helped out tremendously ahead of time.
•	-		User: Mike Thomas -> Notes: Downloaded VX520 SN: 803-235-157
•	-		User: Morgan Withee -> Notes: Called Mr. Jeff to check in on him and make sure he had no complaints. He is good to go
•	-		User: Mike Thomas -> Notes: TT Jeff is changing to IP. Will call me when ready to convert
•	-		User: Mike Thomas -> Notes: TT Jeff changed communication type to IP
•	-		Jeffrey called regarding PCI Compliance, gave Jeffrey the PCI Compliance line as well as what information he may need to provide them with. Let him know if he has any issues to let us know.
48	Kennett Pediatrics	520001275338	May 09 2023	ACTIVE	-	Vantiv	Oct 29 2015	20.00%	Merchant
	Address : PO BOX 908					Phone : 573-888-0001		Contact : Dr Andrew Beach or Morgan
•	-		User: lindsay Jones -> Notes: will send mike request to cancel the concord account after I receive emv terminal for them on VANTIV and set up at their location. Paula was finally able to get me to credit card number for EMV terminal on VANTIV so I could order from Mike- he has c card number and ordering and shipping to me today.
•	-		User: Mike Thomas -> Notes: Placed order for iCT250
•	-		User: Pennye McAnulty -> Notes: Never used switching to Elavon
•	-		User: Morgan Withee -> Notes: Lisa called and said that they have been having some issues with their despite. She spoke with Paula and asked that I get with her to figure out what happened. I will reach out today.
•	-		User: Mike Thomas -> Notes: TT Jessica walked her through updating her terminal
•	-		User: Charlotte Goff -> Notes: Updated Mailing address to include PO BOX 908 Kennett MO 63857. Also opened SR 33377056 in NPC to have mailing address changed on Vantiv to include PO Box
49	JEWELL AVIATION INC	520003359556	May 09 2023	ACTIVE	-	Vantiv	Jan 10 2019	20%	Merchant
	Address : 418 Airport Road, Elgin, IL, USA					Phone : 573-888-5846		Contact : David JEWELL
•	-		User: Pennye McAnulty -> Notes: Getting ready to put a transaction in for 17,689.26 wanted to know what we would need to keep it from being held up.
•	-		User: Pennye McAnulty -> Notes: TT David regarding large sales processed yesterday. Needed documentation per loss prevention department.
•	-		User: Mike Thomas -> Notes: Downloaded Vx520 SN: 803-235-153
•	-		User: Pennye McAnulty -> Notes: TT David had questions about a settlement for August 30th 2018.
•	-		User: Emily Karawadra -> Notes: Patience called in ran a 6k trans twice in error.
•	-		User: Leah Faber -> Notes: TT David regarding PCI Non-Compliance. I confirmed that he still needs to complete the SAQ even if he switched the terminal to dial. I sent him an email explaining the process for the SAQ.
•	-		User: Charlotte Goff -> Notes: David called in regarding a chargeback for $2379.00 that was deducted from his bank today. He was very upset that we did not let him know about it before the money was deducted. I explained to him that we don't get notified of chargebacks and that the disputes lie between the processor/settling bank and the card issuing bank. I tried to call the Vantiv Chargeback number and it went to voice mail and then I called the Vantiv GEM team and it went to voice mail. I asked David to call me back in the morning so that we could call Vantiv together and see if there is any way to fight this. He said that he's seriously thinking about calling the police because this is theft.
•	-		User: Charlotte Goff -> Notes: David called back this morning and I conferenced him in with Vantiv Disputes Department. We spoke to Michelle. She told him to go ahead and submit everything he had in support of the disputed transaction. He's going to enroll in IQ so that he can submit the documentation electronically and watch it.
•	-		User: Charlotte Goff -> Notes: David called again in regards to the $2379.00 dispute. He wanted to know if she came in and signed the invoice if that would help his case. I told him that having her signature on the receipt would be a plus and also if he could get a physical imprint of the card on the invoice that she signs that may help as well. I also told him that even if he does get her signature and an imprint of the card that it does not mean that he will win the case. The decision will be up to the issuing bank.
•	-		Spoke to Carrie, she is managing payments and bookkeeping for the merchant. She is looking to see if they can get an updated terminal and check fees. Explained I can definitely check her current fees and see what the difference would be for a new terminal.
•	-		Tried to give Carrie a call back, phone kept ringing. Located in Missouri so possibly due to storm recently.
•	-		Spoke to Carrie, she wanted to do a VL100 and set up Ibuxx. I will get the pricing change form if necessary and get the VL100 set up.
•	-		Spoke to Carrie, let her know it would be better to make sure the VL100 works at their location. They stated that David told them they have had issues beforehand with IP based terminals. Once it is confirmed to work I will get them a pricing change form to sign.
50	Imboden RV	461084469699999	May 09 2023	ACTIVE	-	SBC	Aug 28 2020	25.00%	Merchant
	Address : 510 East 3rd St					Phone : 870-869-2266		Contact : Christy Boothe
•	-		TT Christy disabled debit on PAX S80
•	-		Tt Denny, terminal would not power up...advised him there's a power button. Turned it on now working
•	-		Christie called and said her terminal was not connecting. I had her unplug the terminal and leave it unplugged for a couple minutes. I also had her double check to make sure the ethernet cord was secure at both connections. After she plugged the terminal back in, it connected successfully.
•	-		Christie called back and said that she's still not connecting. I had Kamal talk to her and she is going to get a new ethernet cable to see if that resolves the issue.
•	-		TT Christie, still not connecting after getting a new Ethernet cable and calling internet provider. I will request a new VAR and send a PAX S80
•	-		Downloaded and shipped PAX S80 SN: SN: 2L42862 also sent return label
•	-		Returned PAX S80 SN: SN: 2N257138 disabled and deleted in BroadPos
51	HEARTLAND OFFICE SUPPLY INC	461084469692832	May 09 2023	CANC	Jun 27 2025	SBC	Jan 01 1970	25.00%	Merchant
	Address : -					Phone : 573-471-0192		Contact : MIKE Hicks
•	-		User: lindsaybank from Operations - Notes: Plan to download terminal on Monday.
•	-		User: lindsaybank from Operations - Notes: Monday works great for Mr. Hicks.
•	-		User: lindsaybank from Operations - Notes: Downloaded machine yesterday; welcome kit was not there; Abby didn't have the coding from PTI; Mike to send welcome kit yesterday; trained them on machine
•	-		User: lindsaybank from Operations - Notes: Sending Brenda an overlay I found and a sticker. They are not receiving welcome kits.
•	-		User: lindsaybank from Operations - Notes: Sending via fedex.
•	-		User: lindsaybank from Operations - Notes: Brenda received overnight fedex packet with overlay and sticker according to fedex tracking records.
•	-		User: Mike Thomas from Tech Support - Notes: Mailed QRG for T330.
•	-		User: Linda Billings -> Notes: Brenda called, 4 missing trans from 5/29-6/18. were auth only. She wcb tomorrow for help with force settles. Getting full card numbers for her.
•	-		User: Mike Thomas -> Notes: TT Brenda, walked her through forcing 4 sales that were ran as auth only.
•	-		User: Mike Thomas -> Notes: TT Mike, getting retry batch...walked him through settlement. Now working.
•	-		User: lindsay Jones -> Notes: Emailed Chris to see if she can send me Aug. 2015- Oct. 2015 statements; tt Brenda and trying to help her figure out statement questions. I have let Brenda know I will contact her once I can look at the statements and we can figure it out.
•	-		User: Kay Arpin -> Notes: tt brenda explained pending charges
•	-		User: Morgan Withee -> Notes: Old FD Merchant Number: 434431749887
•	-		User: Morgan Withee -> Notes: Converted to Secure Bancard on 11/14/18
•	-		User: Mike Thomas -> Notes: Downloaded VX520 SN: 262-793-658 dial
•	-		User: Morgan Withee -> Notes: Called Mrs. Hicks to check in on the. They are doing well
•	-		User: Mike Thomas -> Notes: TT Brenda, advised her how to get back to idle display on terminal.
•	-		User: Pennye McAnulty -> Notes: TT Brenda called to verify a transaction was processed. I do show it for 264.50 on July 27th 2019.
52	Greasy Bend Off Road Park LLC	461084469697109	May 09 2023	ACTIVE	-	SBC	Jan 01 1970	25.00%	Merchant
	Address : 100 Persimmon Lane					Phone : 901-605-4644		Contact : Jason Taylor
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 80.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 50000.00
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 4100.00
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Charlotte Goff -> Changed : Internet Percent FROM 0 TO
•	-		User: Charlotte Goff -> Changed : MO Percent FROM 0 TO 2
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; SwipeSimple Dongle; Batch time 7:30 pm
•	-		User: Morgan Withee -> Notes: REquested an SS terminal to be added to their account. Kamal has prepared the terminal and mike will ship it out today. I have gone through and updated their pricing from $29.95 a month to $49.95 a month.
•	-		User: Mike Thomas -> Notes: Shipped PAX A80 2 day delivery
•	-		Made fee optional for one transaction (government agency)
53	First Flight	8035714826	May 09 2023	ACTIVE	-	Elavon	Dec 24 2019	25.00%	Merchant
	Address : 3077 Mitchell Dr					Phone : 573-776-4406		Contact : Dana McCallister
•	-		User: Kay Arpin -> Changed : AverageTicket FROM 0.00 TO 650.00
•	-		User: Kay Arpin -> Changed : AnnualVolume FROM 0 TO 20000
•	-		User: Kay Arpin -> Changed : MonthlyVolume FROM 0.00 TO 1750
•	-		User: Kay Arpin -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Cheri Hansen -> Notes: Need DL EIN and voided check
•	-		Received notice that Elavon changed the merchant's address as a direct request from the merchant. Emailed Dana to ask her to provide us with her new address and contact us for any future account changes
•	-		changed Mailing address (Legal) to owner's home address.
54	Eagle Heat & Air Conditioning Inc	8031055018	May 09 2023	CANC	Mar 09 2024	-	Jan 01 1970	25.00%	Merchant
	Address : 305 Broadway Street					Phone : 501-624-4468		Contact : Dee Whatley
•	-		User: Mike Thomas -> Notes: downloaded iCT220 SN 7315351CT050340 Dial
•	-		User: Pennye McAnulty -> Notes: Request batch detail from 05/14/2018
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 532.44
•	-		User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 180000.00
•	-		User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 15000.00
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 80
55	Duncan Sheet metal	461084469697526	May 09 2023	CANC	Jun 27 2025	SBC	-	25.00%	Merchant
	Address : 601 South ByPass					Phone : 573-888-6447		Contact : Verble Duncan
•	-		User: Kamal Oghad -> Notes: Equipment: Exadigm NX1200 Serial Number: 1584X16356
•	-		corrected email address.
•	-		emailed ACH Change form so that we can get new banking information to resolve returned ACHs on SBC
•	-		Blinda Duncan replied back to my email regarding new banking information and said that they want to cancel their account. They just don't run enough transactions to justify having the terminal. I emailed her a Cancellation Request for for Mr. Duncan to sign and told her she does not have to return the terminal due to EOL, but rather destroy it and put in garbage
56	Drasco Trading Post	461084469698653	May 09 2023	CANC	Jun 27 2025	SBC	-	25.00%	Merchant
	Address : 6949 Heber Springs Rd					Phone : 8706683144		Contact : David Lee
•	-		User: Kamal Oghad -> Changed : AnnualVolume FROM 0 TO 450000.00
•	-		User: Morgan Withee -> Notes: NX 1200 Terminal 0002 TID: 76235223 S/N: 1619X16356
•	-		User: Charlotte Goff -> Notes: the store questioned a sale that happened on their terminal today for $41.58 card #4910 where the first one declined and the second one printed out a receipt that says Sale Reversal. Called Linda/SBC and she could see where the sale transaction was approved and refunded both having the same auth code.
•	-		User: Charlotte Goff -> Notes: TT David regarding changing his bank account. I sent him the SBC Form to fill out and he said he'd have to mail it back to us because he has no way to scan it and send it back.
•	-		User: Charlotte Goff -> Notes: Received the form for the bank account change and sent it to Linda at SBC along with the letter from the bank. Changing his bank account in our system today.
•	-		User: Charlotte Goff -> Changed : DDANumber FROM 0002723 TO 6415372401
•	-		User: Emily Karawadra -> Notes: Lisa Taylor sent in a batch report that shows duplicate batch. Need to get the batch number changed in Exadigm. Lisa is setting up time to do so.
•	-		User: Emily Karawadra -> Notes: Kamal called Dave and got the duplicate batch fixed and the terminal batched.
•	-		User: Mike Thomas -> Notes: Batch from 10/10 settled twice. Will refund 30 transactions at the office
•	-		User: Mike Thomas -> Notes: Called Dave to let him know we refunded all 30 duplicate transactions
•	-		David called in and was having issues trying to get his manual batch from the terminal. He had a power outage last night and it did not batch on its own. He had to reset his password and we told him to set it for D123456 (could be a lower case d - not sure what exactly he keyed)
•	-		Received 2 terminals back 10/23/23. Submitted request to have account closed on SBC. Received confirmation that they have closed the account.
57	David's Catfish	461084469696692	May 09 2023	CANC	Jun 27 2025	SBC	-	25.00%	Merchant
	Address : 800 Creek Rd					Phone : 501-270-0104		Contact : David Collins
•	-		User: Mike Thomas -> Notes: Tried to call David to see if he got the dongle connected....no answer and no voicemail
•	Oct 24 2023		Received PAX A920 back from merchant. Closed SS account and deactivated in Broad POS
•	-		Cancelling account. Submitted request to SBC for cancellation. Received equipment back 10/23/23.
58	Cannons Farm Center	8036917154	May 09 2023	CANC	Jul 22 2024	Elavon	Jan 01 1970	25.00%	Merchant
	Address : 7305 Heber Springs Rd N					Phone : 870-668-3088		Contact : Philip Cannon
•	-		User: Morgan Withee -> Notes: Phillip Called in and let us know they had a storm last night and terminal was saying duplicate batch. I verified with Tsys that batch 169 was $791.99. So we called into Exadigm and had them walk us through deleting batch 169 from the terminal. All is good he is good to process now.
•	-		User: Morgan Withee -> Notes: Elavon sent a note that stated All funds held per UCC Direction Letter from atty representing CFG Merchant Solutions. Pls direct calls to Park Avenue Recovery @ 347.899.4670. MPS Status changed from Open to Reserve So basically someone has filed a lein on them so elavon has to garnish the payment. We will need to move them over to SBC their deposits will come later in the day again but this is the only way to get them to be able to get deposits. SBC could only be a temporary fix as they may get notice and have to start garnishing payments as well. I will email linda to see if we can try to reopen their account but she may deny it due to lein.
•	-		User: Morgan Withee -> Notes: I called Phillip again this morning. He said he was unaware of the Lein. I gave him the number to Park Avenue Recovery and he said he would call back with an update on what we needed to do.
•	-		User: Morgan Withee -> Notes: spoke to Phillip he said he got the lein taken care of and that it was just a misunderstanding. He said that he submitted all the paperwork to the recovery company and they said the funds should be released. I do not show these notes in PulsePoint it still shows on Reserve. I told him to contact the Reserve company and let them know his account is still in Reserve status and see what they can do. He will call back
59	BUTLER FLOOR SERVICE	520003359645	May 09 2023	ACTIVE	-	Vantiv	-	20%	Merchant
	Address : -					Phone : 573-888-4205		Contact : DOROTHY BUTLER
•	-		User: Christina Sullins -> Notes: needed full card number to enter refund for $264.59, it processed ok
•	-		User: Pennye McAnulty -> Notes: Conversion: Emailed paperwork
•	-		User: Christina Sullins -> Notes: Needed to know how to pull her statements.
•	-		User: Pennye McAnulty -> Notes: Terminal went down Friday and they need to purchase a new one. They had a storm. 07/24/2017.
•	-		User: Mike Thomas -> Notes: Downloaded and shipped VX520 SN 261-555-217 ground
•	-		User: Mike Thomas -> Notes: TT Merchant, was getting bad card length. Advised her it should be 16 digits, she was only entering 12. Now working.
•	-		User: Pennye McAnulty -> Notes: TT Dorothy let her know that Morgan would be coming by this week.
•	-		User: Pennye McAnulty -> Notes: Dorothy called about 99.00 annual fee. It was billed in error told her we would refund.
•	-		User: Morgan Withee -> Notes: Calle dMrs. Dorothy to check in on her. They are doing well!
•	-		User: Charlotte Goff -> Notes: Dorothy called in regarding the $90 fee on her statement. I told her it was the PCI Compliance fee and that it is an annual occurrence that she must complete to avoid that fee. I sent her an email with all the WorldPay PCI information.
•	-		Dorothy called in regarding the $90 PCI fee on her statement. I talked to Morgan about it and she said she was going to send her a refund for the $90 fee.
•	-		Dorothy's daughter called in and said that her mother has passed away and she is taking over the business. She will be emailing a request to have the contact information changed.
•	-		Julie cell 573-639-1657 is Ms. Butler's sister. Call if can't reach office line.
60	Bigger Burger Better BBQ	461084469692420	May 09 2023	ACTIVE	-	SBC	-	25.00%	Merchant
	Address : 2170 N Central Ave					Phone : 870-569-4097		Contact : Brittany Walls
•	Jul 18 2023		Food Truck Account
•	-		User: Mike Thomas -> Notes: Valor wasn't connecting to hot spot with merchants iphone...we had to turn on maximize compatibility for it to connect. Now connected she will call if she needs anything else
•	-		User: Charlotte Goff -> Changed : RoutingNumber FROM 082907736 TO 082907561
•	-		User: Charlotte Goff -> Changed : DDANumber FROM 3117499 TO 0080497
•	-		User: Charlotte Goff -> Notes: Received bank account change form and submitted to SBC. Received reply back from Ashley Soto saying that it had been changed and it would take effect with their next batch
61	Big Love Pet Vet	461084469694294	May 09 2023	ACTIVE	-	SBC	-	25.00%	Merchant
	Address : PO BOX 598					Phone : 662-312-4697		Contact : Donna Faulkner
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 150.00
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 1750.00
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 95
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 5
•	-		User: Charlotte Goff -> Notes: SBC - VetBuxx - IBUXX - 3.95%; SwipeSimple Dongle - Batch time 7:30pm ; NDF
•	-		User: Charlotte Goff -> Notes: Changed status to Approved; uploaded signed application and Var sheet; added MID and approval date
•	-		Donna called in and had questions about how the cash discount fees worked. I showed her how to pull the "reports" in Swipe Simple so that she can see the original sale amount that was keyed in.
•	-		TT merchant, says B250 wasn't connecting. Connected now working
62	Bethesda General Store	461084469695555	May 09 2023	CANC	Jun 27 2025	SBC	-	25.00%	Merchant
	Address : 6435 Bethesda Rd					Phone : 870-793-2621		Contact : Aaron Keller
•	-		User: Leah Faber -> Changed : AverageTicket FROM 0.00 TO 18.00
•	-		User: Leah Faber -> Changed : AnnualVolume FROM 0 TO 300000.00
•	-		User: Leah Faber -> Changed : MonthlyVolume FROM 0.00 TO 20000.00
•	-		User: Leah Faber -> Changed : Swipe Percent FROM 0 TO 90
•	-		User: Leah Faber -> Changed : TO Percent FROM 0 TO 10
•	-		User: Mike Thomas -> Notes: Terminal not responding. Will check internet and call back if necessary
•	-		User: Morgan Withee -> Notes: Aaron called back and let us know his internet was working fine. Got them on the phone with Pax and pax said it's a version issue. I however do not think that is the issue. We are going to try to batch out the terminal and then see if that works if not we will redownload terminal.
•	-		User: Morgan Withee -> Notes: Lisa was able to fix the terminal. the secondary dial line was causing it not to work.
•	-		TT Karen disabled debit on PAX S80
•	-		Replacing terminal some keys are not functioning
•	-		emailed Lisa Taylor a cancellation form per her email request. She said merchant has closed their business.
•	-		Did a tracking on the terminal that was returned via a return label sent to Lisa. It was returned on 2/6/25. There was no signed Cancellation form in the box when we found it today. Submitted a request to SBC to have the account closed and the monthly fee removed so that merchant would not be charged again.
•	-		submitted a request for refund for Feb fees that were deducted in March. $19.95
63	AR U Computing	461084469699054	May 09 2023	ACTIVE	-	SBC	Jan 01 1970	25.00%	Merchant
	Address : 1693 Batesville Blvd					Phone : 8705694904		Contact : Ross Loggains
•	-		User: Mike Thomas -> Notes: Downloaded and shipped on 5/19/20
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 100.00
•	-		User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 24994
•	-		User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 2082.83
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 95
•	-		User: Morgan Withee -> Changed : TO Percent FROM 0 TO 5
•	-		User: Morgan Withee -> Notes: Received email from SB stating they have a transaction under a security hold. Transaction Date Card Number Transaction Amount 7/1/20 415417xxxxxx3076 $3659.87 Documentation that is required: Ãƒ?Ã‚Â· INVOICE CONTRACT AGREEMENT OR RECEIPT (SERVICES OR GOODS PROVIDED SHOULD BE SHOWN) AND PROOF OF DELIVERY Ãƒ?Ã‚Â· SIGNED IMPRINT OF CARD (IF APPLICABLE) Ãƒ?Ã‚Â· COPY OF CARD HOLDERÃƒÂ¢Ã¢?Â¬Ã¢?Â¢S ID (IF APPLICABLE) Josh is supposed to call me back today to get me this information so I can get his funds released.
•	-		User: Morgan Withee -> Notes: Josh called to verify that his transaction has been released. He let me know that Ross has been working with Conrad from SB and was just looking for verification that the did not need to do anything else. I sent Conrad an email to verify it has been completed. Waiting on a response.
•	-		User: Morgan Withee -> Notes: Conrad: Funds were sent out this morning. No additional information is needed. I called Josh and let him know everything is good to go.
•	-		User: Morgan Withee -> Notes: NX 1200 Terminal 0002 TID: 76464575 S/N: 5846X16355
64	Amis Timbo Grocery	461084469698395	May 09 2023	ACTIVE	-	SBC	Jun 07 2022	25.00%	Merchant
	Address : 7055 Hwy 66					Phone : 870-746-4322		Contact : Lynda Amis
•	-		TT Lynda disabled debit on PAX S80
•	-		Charlotte asked me to call Linda to troubleshoot terminal, 4 key is sticking. Tried to call but no answer so I left a voicemail. Will advise to clean keyboard with alcohol to see if that will fix the issue.
•	-		Lisa called me and said their 4 digit key is still sticking. I told her we would replace out the terminal. Mike is shipping this out today.
•	Sep 25 2023		TT Lisa and merchant says phone doesn't work when plugged into terminal. Was in wrong port, corrected now working as usual.
65	American Furniture & Appliances	520004348157	May 09 2023	ACTIVE	-	Vantiv	May 27 2021	20%	Merchant
	Address : 2890 N Westwood Blvd					Phone : 573-785-6338		Contact : Kim Marquis
•	-		User: Leah Faber -> Changed : Swipe Percent FROM 0 TO 95
•	-		User: Leah Faber -> Changed : TO Percent FROM 0 TO 5
•	-		User: Leah Faber -> Changed : AverageTicket FROM 0.00 TO 600.00
•	-		User: Leah Faber -> Changed : AnnualVolume FROM 0 TO 1300000.00
•	-		User: Leah Faber -> Changed : MonthlyVolume FROM 0.00 TO 108000.00
•	-		User: Leah Faber -> Changed : Swipe Percent FROM 95 TO 90
•	-		User: Leah Faber -> Changed : TO Percent FROM 5 TO 10
•	-		User: Mike Thomas -> Notes: Downloaded 2 VX520 SN: 261-603-972 and 332-917-064 and shipped 5/27/2021
•	-		User: Mike Thomas -> Notes: Changed both terminals to dial
•	-		User: Mike Thomas -> Notes: Set settlement to dial Lisa just changed the authorization field...now working
•	-		User: Charlotte Goff -> Notes: Emailed Kim a New Rate Agreement to switch her to Interchange Plus due to Vantiv changing their pricing structure around. Also emailed her the August monthly statement.
•	-		User: Mike Thomas -> Notes: TT Kim emailed October statement
•	-		Kim called and said that she never received her monthly statement for October. I informed her that WorldPay did have an issue with their mailers and that the statements would be sent 11/21, but I pulled her statement from IQ and sent that to her.
•	-		Kim called and was having issues getting her monthly statement out of IQ. It wasn't giving her the full screen. I asked her about her PC resolution. She said she was going to restart her pc to see if that would help. I pulled the statement and sent it to her and told her that I can conference her in with IQ Support if necessary.
•	-		Spoke to Kim, they did not receive their March Statement in the mail. They needed to reset their IQ Password to login, which they did successfully. She both found her statement in IQ and I emailed it to her just in case.
66	Mid-Continent Aircraft Corporation	520001275123	May 09 2023	ACTIVE	-	Vantiv	Oct 29 2015	20%	Merchant
	Address : 1601 E HWY 84					Phone : 573-359-0500		Contact : Chris Cobb
•	-		User: Christina Sullins -> Notes: MCC#5599
•	-		User: lindsay Jones -> Notes: I am awaiting ICT250DC; should be delivered via fedex; I have kept Chris Cobb up to date.
•	-		User: Pennye McAnulty -> Notes: TT Regina at location terminal needs an update to the software and she is having issues with a Mastercard. Downloaded the terminal with Vantiv.
•	-		User: Mike Thomas -> Notes: TT Regina walked her through updating the iCT250
•	-		Sent in request to cancel merchants account via NPCrm.
67	BA Promotions and Marketing LLC	461084469698381	May 09 2023	CANC	Jun 27 2025	SBC	Jan 01 1970	15.00%	Merchant
	Address : PO BOX 563					Phone : 5736241811 X203		Contact : Stacy Rauls
•	-		ibuxx 3.95% for 2 pax s80
•	-		spoke to stacy about the cancellation she said the owner got a proposal for lower fees. I explained they had no fees they are on ibuxx she said oh let me talk to her. I told her if the fees were not as disclosed they are welcome back. she said our service was great
•	-		Got equipment back. Submitting cancelation
•	Aug 24 2023		Returned 2 PAX S80 deactivated in Broad Pos and put back in inventory

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