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istream

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Sr. No.	DBA Name	MID	Date Added	Status	Status Change	Processor	Approval	Split	Is Override / Is Merchant
1	Mama's Grub Truck	461084215173433	Jun 13 2025	ACTIVE	Jun 25 2025	SBC	Jun 16 2025	25%	Merchant
	Address : 605 West Main St.					Phone : 931-622-0051		Contact : Stephanie Graham
•	-		Waiting on EIN number - 6/16/25 Received EIN and sent for signature
•	-		Kristin called in stating that she accidentally ran a Pre Auth instead of a regular sale and needed to know how to get that converted to a regular transaction. Called Dejavoo and they walked me through the process. I also removed Pre Auth from her selection choice on her terminal to prevent this from happening again.
•	-		Reached out to Stephanie regarding the sale that was processed on 6/20/25 for $4365.90 - SBC sent her an email requesting supporting documentation since it's their first transaction. I left Stephanie a voice mail about the email and asked her to please respond and to call the office if she has any questions.
•	-		Reached out to Stephanie regarding the sale that was processed on 6/20/25 for $4365.90 - SBC sent her an email requesting supporting documentation since it's their first transaction. I left Stephanie a voice mail about the email and asked her to please respond and to call the office if she has any questions.
2	Stiltner Fleet Service	461084215466853	Mar 26 2025	ACTIVE	May 30 2025	SBC	Apr 01 2025	25%	Merchant
	Address : 4518 Avery Hollow Court, League City, TX, USA					Phone : 573-586-9493		Contact : Jon Stiltner
•	-		Underwriting wants a clearer copy of the owner's DL
•	-		SBC - IBUXX 3.5% - REVUP POS with Dejavoo P5 and SIM Card - batch 7:00pm
•	-		Sent merchant via Docusign the required Merchant Reserve Acknowledgment form to sign.
•	-		Jon called asking about the deposit for a transaction he processed on 5/24/25 for $893.38. When I looked in Pioneer, it showed that it batch on 5/29/25. I informed him that it should be deposited today.
3	Frost Sports Card Addicts (Ecommerce)	520005031888	Feb 27 2025	ACTIVE	-	MAG	Mar 31 2025	25%	Merchant
	Address : 427 Kaiser Rd, Dickson, TN, USA					Phone : 615-879-2549		Contact : Luke Frost
•	-		setting up an ecommerce site for them. IBuxx 3.95%
•	-		We are leaving this open at this time until Dee/Emily let us know to close it.
4	Stilley Kennels	461084215782790	Aug 29 2024	ACTIVE	Oct 25 2024	SBC	-	25%	Merchant
	Address : 253 Capps Road					Phone : 931-209-5158		Contact : Charles Stilley
•	-		SBC - Ibuxx 3.95% - VL100Pro - IP - Batch Time 7PM
5	Frost Sports Card Addicts	461084215787985	Aug 28 2024	ACTIVE	May 25 2025	SBC	Aug 28 2024	25%	Merchant
	Address : 427 Kaiser Rd, Dickson, TN, USA					Phone : 615-879-2549		Contact : Luke Frost
•	-		SBC - IBuxx - 3.95% - valor 100 - IP - Batch 7:00pm
•	-		After hours call TT Luke needed to know password on Valor, advised him it was the last 4 digits of EPI. Called him per text from DEE
•	-		Changed all email addresses to [email protected] per merchants request.
•	-		Explained to Luke how to manually enter a card into the VL100.
•	-		Spoke to Travis (Agent), Luke requesting Revup.
•	-		Luke has been setup with Revup P8 and has been using the device since 12/15. Valor account has been cancelled.
•	-		Per Dee and Conrad this account will be terminated today due to merchant's behavior over the phone to both us and SBC.
6	The Night Owl	461084215015141	Jun 10 2024	ACTIVE	Oct 25 2024	SBC	-	25%	Merchant
	Address : 4680 East Main Street, Erin, TN, USA					Phone : 931-622-3524		Contact : Kelly O'Mary
•	-		SBC - Ibuxx 3.95% - Valor 100 - IP - Batch Time 9PM - Tips on Terminal
•	-		Merchant couldn't get into her Valor dashboard. Her user had never been activated. Resent her Valor activation email.
7	T & G Trash	520004936627	May 31 2024	ACTIVE	-	Vantiv	May 30 2024	25%	Merchant
	Address : 445 Beechwood Dr, Burns, TN, USA					Phone : 615-218-1014		Contact : Travis Smith
•	-		Vantiv - Traditional - USAePay - business originally sold but new owner defaulted on payment so Travis took it over again.
•	-		changed address per Travis and submitted SR 61687020 to Vantiv to have changed in their system.
•	-		TT Travis, he wanted to know if he could disable all recurring billing customers at once. Told him there is by selecting the arrow at the top of his customer list and select all and disable
8	Toler's Garage	461084469693226	May 30 2024	ACTIVE	Jun 18 2025	SBC	-	25%	-
	Address : -					Phone : -		Contact : -
•	-		IBuxx
•	-		Received an email from Conrad at SBC regarding returned December fees that were debited in January. Merchant hasn't processed since 12/10/24. I called merchant and left them a message to call the office.
•	-		received a call from Chris today and he wants us to begin debiting his fees from one account and depositing to the current account. He said he will send me a voided check or bank letter from the account we are supposed to debit. I sent him the ACH change form to sign as well.
•	-		Spoke to Chris, let him know that he should be receiving the last of his held transactions on 03/17/2024 for 282.30.
9	Breeden's Old Country Store	461084469694844	May 29 2024	ACTIVE	Oct 25 2024	SBC	-	25%	Merchant
	Address : 2007 Hwy 100, Centerville, TN, USA					Phone : 615-866-7803		Contact : Angela Breeden
•	-		SBC - Ibuxx 3.5% - Valor 100 - Batch Time 6:30PM - IP
•	-		TT Angela after hours needed to know how to do a reprint and how to see a detailed report
•	-		Travis called in and said merchant needs to do a bank account change. I emailed the merchant the ACH Change form to sign and send back with their new voided check or bank letter.
•	-		Updated merchant banking information and submitted request to SBC to have it updated. Received confirmation that it's been updated and notified Angela of such.
•	-		Travis called back and said that Angie had resolved her problems she was having with her original bank account and wants to switch back to her original bank account for her deposits. Sent her the ACH change form again to sign so we can get that done.
10	Hometown Treasure and More	461084469699633	Apr 05 2024	CANC	Jun 27 2025	SBC	Apr 05 2024	25%	Merchant
	Address : 905 Spring Street					Phone : 629-203-1605		Contact : Jerry Meeks
•	-		SBC - IBUXX 0 3.95% - Valor 100 - IP - Batch 5:30pm Central - Tax Calculation = 9.75%
•	-		Downloaded VL 100 Travis will pick up today
•	-		Merchant wants to add a mobile device as a 2nd terminal. Requested VAR from SBC and will deploy the Valor Mobile reader. Will send pricing update (add a $9.95 / mo to current pricing) once mobile device is deployed
•	-		TT Jerry helped him get Rocket set up, ran a successful test
•	-		Received an email from SBC regarding a transaction for $4548.00 on MC 4596 that was manually keyed in. They requested documentation from the merchant and what was sent in was for pipes, gravel and other construction items. In speaking to Jerry he said that he runs a construction business also and this was work done by his construction business and he though he could run the transaction through his terminal. I explained to him that he's not supposed to be running any transactions through the terminal except for the ones that are actually for Hometown Treasures. SBC has given him the option to either hold his money for 90 days to make sure it's not going to be charged back, OR he can choose to refund the customer (for which he'll be responsible for paying the fees on the sale and refund). I called Jerry back to give him the options he has but he did not answer. I left him a VM laying out the options and asked him to call the office to let us know which way he'd prefer.
11	G4 Chiropractic	461084469696444	Feb 14 2024	ACTIVE	Oct 25 2024	SBC	Feb 15 2024	25%	Merchant
	Address : 442 East main St					Phone : 931-306-8442		Contact : Lori Grillo
•	-		SBC - IBUXX - 3.95% - Valor 100 - IP - Batch 6:30pm
•	-		TT Travis after hours on 2/21/24 he wanted to turn on option for non cash adjust. Done
12	Fresh Manna	0021975952	Feb 14 2024	ACTIVE	Mar 24 2025	Shift4	Feb 14 2024	25%	Merchant
	Address : 115 N Court Square					Phone : 931-622-9920		Contact : Natasha Davis
•	-		Shift4 - SkyTab POS = 1 - Dot Matrix Printer = 1 - LBM - Batch time 7:00pm Eastern Time - Tips -
•	-		Q25 Ordered for Fresh Manna Approved 3/20/2024. Awaiting tracking number.
13	Dooley Automotive	461084469695989	Feb 07 2024	CANC	Jun 27 2025	SBC	Feb 07 2024	25%	Merchant
	Address : 1322 Hwy 70 West					Phone : 931-264-2366		Contact : Daniel Dooley
•	-		SBC - IBUXX - 3.95% - Valor 100 - Batch 5:00pm - IP
•	-		Downloaded and shipped VL 100
•	-		Received terminal back that Travis picked up. Originally sent merchant cancellation request form to sign on 3/11/24 and again on 3/20/24. Still have not received it back. I did deactivate the account in Valor. Will submit the signed cancellation form to SBC once it comes back to me.
•	-		Received signed cancellation form and submitted to SBC.
14	LBM Auto Inc	461084469698983	Feb 07 2024	CANC	Jun 27 2025	SBC	Feb 07 2024	25%	Merchant
	Address : 608 Broadway Ave					Phone : 931-535-2890		Contact : Lance Loveless
•	-		SBC - IBUXX - 3.95% - Valor 100 and Virtual - IP - Batch 6:00pm central
•	-		Downloaded and shipped VL 100
•	-		merchant wanted to know what to do in order to cancel his account. He said that he switched processors - they offered 3% and no monthly fee. I emailed him the cancellation request form and Travis will pick up his terminal and deliver it to the office
•	-		Cancelled account. Sumitted request to SBC to cancel. Travis picked up equipment.
•	-		received equipment back in office that Travis picked up. Already had SBC cancelled once Travis had equipment in his possession. Also deactivated account in Valor
15	Otts BBQ	0021961523	Jan 25 2024	ACTIVE	Jun 27 2024	Shift4	Jan 25 2024	25%	Merchant
	Address : 105 Meeks Ave					Phone : -		Contact : Wesley Otts
•	-		Shift4 - SkyTab POS with 1 Mobile device and 1 KDS & Lighthouse - Advantage Program 4% - Batch time 9:00 Central - This is a Food Truck
•	-		Shift 4 shipped equipment to Impact - Tracking Numbers via UPS: 1Z05073E1351560608, 1Z05073E1349845216, 1Z05073E1351810829, 1Z05073E1350557436
•	-		Opened the shipment and realized that the KDS was missing the screws for the stand as well has having a broken screw in one of the screw holes. Emailed Shift4 for resolution. Ticket # 3299674 was assigned.
•	-		Sent back extra KDS's on 3/18/2024, Tracking Numbers 1Z05073E9095445775, 1Z05073E9050632049
•	-		Spoke to MP Travis, stated he had been informed merchant was not receiving mail or electronic statements. Sent merchant statement from August and CC'ed Travis.
16	The DNA Company	461084469699716	Jan 17 2024	ACTIVE	Oct 22 2024	SBC	Mar 04 2024	25%	Merchant
	Address : 650 East Parkridge, Suite 109					Phone : 866-821-1010		Contact : Tracy Wood
•	-		SBC- Traditional - Ecommerce shopify via Authorize.net
•	-		Ordered a new TSYS VAR for this merchant per Travis
•	-		TT Zee and sent him products and inventory instructions.
•	-		Received a fax number from Emma and submitted a request to SBC to have the fax number added to their profile so that they can start getting their chargebacks via fax.
•	-		Spoke to Tracy regarding an email she sent to Kevin because she couldn't see reports in Pioneer. She was wanting a breakdown of the inventory items that were sold over the last several days. I explained to her that Pioneer is only a settlement system and does not house the level of data that she's trying to get. I told her that she would have to go to Auth.Net or to Shopify to get that kind of data. She was unaware. Also, I sent her a spreadsheet of the batch from yesterday which also included the 28ths transactions so that she would have the breakdown on the transactions that made up her deposit that hit today. I told her to save our phone number and that if she ever has any issues or questions to call us and we'd get them handled for her.
17	Smokin K's BBQ	461084469694607	Jan 12 2024	ACTIVE	Oct 25 2024	SBC	Jan 12 2024	25%	Merchant
	Address : 1292 Clydeton Rd					Phone : 269-235-2890		Contact : Kevin Klein
•	-		SBC - IBUXX - 3.95% - Valor 500 with SIM Card and Charging Cradle (Travis is paying for charging cradle and SIM card) - Batch 8:00pm - TIPS - TAX Calculation - 9.75%
•	-		Downloaded and shipped VL 500
•	-		Travis wanted QSR set to $50.00
•	-		Travis called and wanted to know if there was anyway that the merchant can bypass the Tax charge on the VL500 for a single transaction. Called Valor and confirmed that there is no way to do this other than have the merchant call us, we turn the tax option off and update the terminal. The merchant then runs the tax exempt transaction. Merchant calls us back to turn the tax option back and and update his terminal again.
•	-		Kevin called in and wanted to know if we could see cardholder's names. He said that a customer came in today and had a sale for $12.00 + fee + tax but she accidentally keyed a $315.01 tip. He wanted to get in touch with her some how to let her know about the mistake and so that he could issue a refund to her. Card #0974. Kevin called back and said that he was just going to void the whole ticket. The cardholder said that she though she was supposed to enter her PIN.....
•	-		Kevin called in and was having an issue logging into Valor dashboard. When I checked his user, he had not yet activated it. I resent the activation and he was able to get in after he set his password
•	-		Replacing VL 500 with used terminal. Included return label. Current terminal has bad power port per Charlotte.
•	-		Kevin called and needed his tax information for February because his computer is broken and he can't get into Valor portal.
•	-		Kevin called and wanted to know about his deposit from 5/28/25. I informed him of the technical issue with the batches and told him that the 28th & 29th batches were added together and gave him the exact deposit amount that should hit his bank today.
18	Nonnie and GiGi's Place	461084469693701	Jan 03 2024	ACTIVE	Oct 25 2024	SBC	Jan 04 2024	25%	Merchant
	Address : 15 E. Main St					Phone : 931-796-5477		Contact : Janet Cook or Charles Cook
•	-		Change of ownership - SBC - IBUXX - 3.95% - Reprogram existing Valor 100.
•	-		Janet called in and wanted to remove the tax calculation from her Valor. I disabled Tax in Valor and had her hit *, 6, Enter on the terminal to accept the parameter change.
•	-		Janet called and needed to know how to run a refund. Walked her through the process and she got the refund receipt.
•	-		Janet wanted to know if I could send her the 1099 for her business. I registered her for Pioneer and explained that she can retrieve it from there.
•	-		TT Janet I advised her a refund for $24.13 was processed 3/28/25
19	Hotts BBQ	0021943372	Dec 27 2023	ACTIVE	-	Shift4	-	25%	Merchant
	Address : 275 S Main					Phone : 931-593-2001		Contact : Jamie Stofel
•	-		Shift4 - SkyTab POS + dot matrix printer + LBM - Advantage Program = 4%
•	-		Shipped from Shift4 1/4/24 - tracking numbers: 1Z05073E1351340186, 1Z05073E1351742797, 1Z05073E1351626403
20	Pig N Pub	0021942069	Dec 19 2023	ACTIVE	-	Shift4	Dec 29 2023	25%	Merchant
	Address : 4992 Hwy 70 E					Phone : 615-787-5006		Contact : Michael Johnson
•	-		Shift4 - SkyTab - Advantage Program - 4% - Batch time 11:30pm - TIPS
•	-		Shift 4 shipped equipment today. Tracking numbers are: 1Z05073E1350460156, 1Z05073E1350799765, 1Z05073E1350320379, 1Z05073E1351121985, 1Z05073E1349304596 - UPS
•	-		Received signed Exhibit A so that merchant can add 2 more SkyTab POS systems. Emailed [email protected] per Lisa Killeen's instructions with the signed form and the request for the order. ticket# 3328933
•	-		Tracking numbers for the 2 additional POS Systems ordered on 2/21/24: 1Z05073E0350876253 1Z05073E0349025862 1Z05073E0349356479 1Z05073E0350968083 1Z05073E0349960691 1Z05073E0351434308 1Z05073E0351488911
•	-		ordered KDS = ticket# 3353883
21	Pig n Pub	461084469699773	Dec 14 2023	CANC	Jun 27 2025	SBC	-	25%	Merchant
	Address : 4992 Hwy 70E					Phone : 615-787-5006		Contact : Michael Johnson
•	-		SBC/Ibuxx/3.95%/1 Valor 100/ Batch Time 11:30PM/IP - Merchant opening for business 1/1/24 and needs processing on opening day. He will be moving over to SkyTab once we can get him set up and installed on it.
•	Dec 26 2023		Downloaded Valor VL100 and shipped 2 day delivery. SN: 118224734727 Tracking number 774602052821
•	-		Travis returned VL100 they never used
22	Mama Rose Home Cooking	461084469696965	Dec 12 2023	CANC	Jun 27 2025	SBC	Dec 12 2023	25%	Merchant
	Address : 605 N Main Street Suite D					Phone : 629-210-8602		Contact : Johnny Jones
•	-		SBC/Ibuxx/3.95%/Valor100/Batch 6PM Central/Tips
•	-		Johnny called about his deposits from Friday and Saturday stating that they weren't in his bank yet. I check Pioneer and did see that the deposits did go and told him that it's still early, but they should be there a little later today.
•	-		Johnny called in wanting to know about his desposits from Friday and Saturday. He said he has not received them yet (9:55am). I explained to him that his deposits don't normally post until sometime around noon to 2:00pm but they have been sent. I confirmed the deposit amounts with him.
•	-		Spoke with Travis, he has not been able to get in touch with the merchant either. Account currently suspended on SBC and last batch date was 09/22/2024.
•	-		SBC received returned debits for $24.95 for September billing. We have not been able to contact merchant nor has Travis been able to contact them. SBC is closing their account due to inactivity and returned fees.
•	-		Spoke to merchant, they requested receipts from 2023 and 2024 for tax purposes. Asked if he was looking for his tax forms from SBC. He confirmed and I had SBC send him his tax documents for both years.
23	The Shamrock	461084469699360	Nov 13 2023	ACTIVE	Oct 25 2024	SBC	Nov 13 2023	25%	Merchant
	Address : 40 Court Square					Phone : 931-289-2525		Contact : Kelly O'Mary
•	-		SBC - IBUXX - 3.95% - Valor 500 plus charging cradle - WiFi - Batch 9:00pm - Tips - Ship equipment to owner's home address.
•	-		Sent invoice for the vl 500 charging stand $45 plus tax and $15 shipping
•	-		Merchant wants VL100 instead of the VL500 they I included a return label with shipment
•	-		Merchant returned VL500 but co charging cable. Left a message for Kelly
24	Luke's Burgers and Breakfast	0021926096	Oct 31 2023	ACTIVE	-	Shift4	Dec 07 2023	25%	Merchant
	Address : 255 Dickson Plaza					Phone : 615-375-8970		Contact : Luke Frost
•	-		SHIFT4 - SkyTab - IBUXX
•	-		Tracking numbers for SkyTab equipment being shipped to Impact. 1Z05073E0351754641, 1Z05073E0349523252, 1Z05073E0350372869, 1Z05073E0350403478, 1Z05073E0351715086
•	Jan 16 2024 10:00 am		Did not get a deposit. TT Rosie @ S4 and missed Batch time of 11ET. S4 Ticket # 3232835. TT Travis, and we decided to Schedule Batch Time to 10:59 CT, since they close any 9CT/10ET.
•	-		Received a text message from Travis asking to change Luke's batch time to 10:59. After I spoke to Allison at Shift4, she said that 10:59pm was right on the cusp of the deadline of 11:00pm to receive NDF. Called Travis back and suggested we set the batch time to 10:45pm instead. I called Shift 4 back and had them change it to 10:45 effective with today's batch.
•	-		Travis texted me and asked me to find out what time Lukes will get their deposit today. I called Shift 4 customer service and spoke to Jamie. He could not tell me what time the deposit would be sent because they send them all through out the day. Shift 4 does not send all deposits at one time each day. He mentioned that the merchant is on 24 hour funding and that he should have his deposit within 24 hours after his batch closes. With Luke's batch time being set to 10:45pm Eastern time, their system is likely to miss closing the batch at it's specified time because it's not on the hour. Their recommendation is to set the batch to a time that does not have minutes, id 8:00pm or 9:00pm. On the 17th, the day I had the batch changed to 10:45 their system missed closing the batch and it wasn't closed until 11:33pm - which is past the deadline for NDF. I called Travis back and explained all of this and he said to just leave the batch at 10:45 for now until we can figure something else out.
•	-		Spoke to Travis regarding Luke's. Stated the merchant's servers could not make payments on other server's tickets. Went in to lighthouse and changed the servers access from restricted to Cashier.
•	-		Merchant did not receive paper for A800 that they ordered. Called Shift 4 they are sending a case of paper at no charge and no shipping. TT Ben at Shift 4
•	-		Travis called for merchant, stated that the KDS has been receiving orders but not getting the items on the KDS, only modifiers. Called Shift 4 support to request a swap for a new KDS and they stated to get pictures of the order on the POS and KDS respectively.
•	-		Called merchant regarding issues with Reports showing the clock in and clock out time. When previously emailed regarding the issue merchant stated they did not have time to be on the phone to fix the issue and they just wanted it fixed. Clarified what the issue was with merchant and let him know I would call back shortly with next steps to get issue resolved. Called back and let merchant know on my side and Skytab's side we could see the clock in times and that a picture showing exactly what he was looking at was requested to fix the issue. Merchant got angry and yelled over the phone before promptly stating they would keep doing it the way he was as it is and dropped the call.
•	-		Per Dee and Emily due to Luke's behavior over the phone, any Skytab issues the merchant has should be directly pointed to Skytab Support. We will no longer be servicing any issues he has.
25	Down Home Pet Grooming	461084469693260	Oct 30 2023	ACTIVE	Oct 25 2024	SBC	Oct 30 2023	25%	Merchant
	Address : 584 Broadway Ave					Phone : 731-441-2308		Contact : Candace Baker
•	-		SBC - IBUXX - 3.95% - Valor 100 - IP - Batch time 7:00pm Central - TIPS - Receipt Footer = Thank You
•	-		Downloaded and shipped VL100
26	Water Witch Pools by L & W Pools	461084469699589	Oct 25 2023	ACTIVE	Oct 25 2024	SBC	Oct 26 2023	25%	Merchant
	Address : 3385 Hwy 41 A South					Phone : 931-272-0729		Contact : Gina Lee
•	-		SBC - IBUXX - 3.95% - Valor 100 - IP - Batch time 6:00pm - Terminal to be shipped to Owners home address.
•	Oct 26 2023		Downloaded VL100 and shipped 2 day FedEx delivery
•	-		Had a message from Alex to call merchant concerning VT...called 4 times and asked for Jamie, the person whos answers never responds.
•	-		Added VT per Travis
•	-		Shelly called in and needed to know how to issue a refund to a customer that had paid by E-Invoice. Walked her through how to run the refund on the VT.
•	-		TT Shelby got full card number to run a refund
•	-		TT Shelby walked her through a void
•	-		TT Shelby and walked her through adding a user
27	Dansby Details	461084469695223	Oct 17 2023	ACTIVE	Jun 18 2025	SBC	Oct 17 2023	25%	Merchant
	Address : 1099 Old State Route 50					Phone : 931-981-3977		Contact : Levi Dansby
•	-		SBC- IBUXX - 3.95% - Swipe Simple Mobile / Dongle - Batch 8:00pm Central - Receipt Footer = "Thank You"
•	Oct 18 2023		Set up Swipe Simple password Dansbydet
28	Archies TV and Appliance	461084469698765	Aug 25 2023	CANC	Jun 27 2025	SBC	-	25.00%	Merchant
	Address : 24 Court Square					Phone : 931-289-4125		Contact : Tamera Brooks
•	-		Merchant is closing down business and needs to cancel their account. Form sent to merchant's email on file and instructed them to send back equipment before we send in the completed cancellation form.
•	-		Returned Valor VL100 SN: 118221697939
•	-		Merchant account successfully cancelled on 07/12/2024
29	T & G Trash Service	520004808169	Aug 25 2023	ACTIVE	Nov 21 2024	Vantiv	-	25%	Merchant
	Address : 2076 Bakerville Rd					Phone : 931-209-4179		Contact : Buddy Hogan
•	-		sold business back to Travis
30	Performance Paint & Body	461084469692996	Aug 22 2023	ACTIVE	Jun 18 2025	SBC	-	25%	Merchant
	Address : 1002 Industrial Park Rd					Phone : 931-535-9174		Contact : Crystal Keller
31	P&D Fireworks	461084469692155	Aug 21 2023	ACTIVE	Oct 25 2024	SBC	-	25%	Merchant
	Address : 1080 Hwy 49					Phone : 9312091127		Contact : Phillip Vanderford
•	Nov 20 2023		Returned B250 (seasonal)
•	-		Spoke to Travis (Agent), stated that the merchant is starting up seasonal again this year. Informed Travis all we need is an email to be sent to support requesting the B250 be redeployed to the merchant.
•	-		We shipped B250 to reopen seasonal account Tracking number 776669577361
•	-		Travis called and was having difficulty getting the re-deployed B250 reader to connect to the phone. Transferred him to Mike
•	-		Submitted request to have SBC to remove the $29.95 from statement fee for closing of season. Travis picked up the equipment and has it with him. Will readd the fee in December when they re-open season.
•	-		Sent Dejavoo P5, S/N P5240821111718, Tracking Number 881955999040
32	Nonnie and GiGi's Place	461084469697059	Aug 21 2023	CANC	Jun 27 2025	SBC	Aug 21 2023	25%	Merchant
	Address : 15 E Main St					Phone : 931-796-5477		Contact : Kimberly Shafer
•	-		SBC - IBUXX - 3.95% - Valor 100 - IP - Batch time 6:00pm - Receipt Footer = "All Sales Are Final"
•	Aug 21 2023		Programmed VL100 and shipped 2 day delivery
•	-		Ownership transferring to Kimberly Shafer's mother-in-law, Janet Cook. Sent Janet new pre-app so we can get everything set up under her name and send Travis Smith the cancellation request to have Kimberly sign so we can close this MID out.
•	-		Closed account due to change of ownership. Sent SBC a request to have the account closed on their system.
33	Misfits Electronics	461084469695831	Aug 21 2023	ACTIVE	Oct 25 2024	SBC	-	25%	Merchant
	Address : 605 E College St					Phone : 615-375-1902		Contact : John Thompson
34	Big Rock Market	461084469695681	Aug 21 2023	ACTIVE	Oct 25 2024	SBC	-	25%	Merchant
	Address : 1193 Wolf Creek Rd					Phone : 9318580967		Contact : Alicia Foster
35	Jones Tire & Auto	461084469693501	Aug 21 2023	ACTIVE	Oct 25 2024	SBC	Jun 28 0023	25%	Merchant
	Address : 237 E Main St					Phone : 931-698-7882		Contact : Pepper Jones
•	-		received a CB notification from SBC (Conrad) for $2494.80 from 6/11/24. Called merchant but had to leave a voicemail. Also emailed merchant with the notification attached telling them to call the office so that we can educate them on taking card numbers over the phone. When I look in Valor, there were 4 other card numbers that were attempted right before the approval on this one all for the same dollar amount.
36	Grrffiti Cuts	461084469693163	Aug 17 2023	ACTIVE	Jun 18 2025	SBC	Aug 17 2023	25%	Merchant
	Address : 553 Dover Rd					Phone : 931-919-5056		Contact : Erica Jackson
•	-		SBC - IBUXX - 3.95% - Valor 100 - IP - Batch time 4:00pm - TIP at Time of sale - Receipt footer = "Thank You"
•	Aug 18 2023		Downloaded Valor 100 and shipped FedEx 2 day delivery
•	-		Returned VL100 with cancel letter.
•	-		submitted request to SBC to close account since we now have signed form and terminal.
37	Tristar Carports	461084469692082	Aug 04 2023	ACTIVE	Oct 25 2024	SBC	Aug 07 2023	25%	Merchant
	Address : 3087 Hwy 70 East					Phone : 931-622-9937		Contact : Maria Figueroa
•	-		received an email from Conrad on 12/12/24 regarding 4 attempts of authorizing big ticket transaction on 4 different card numbers from the same bank. 3 went through and 1 was declined. The BIN for that bank is 558598. I called the merchant and spoke to Maria. She told me that one transaction on card ending in 7499 for that same customer was approved on 12/10/24 for $7326.51. Then he called back on 12/11/24 and wanted to place another order. He first gave a card number 2217 and they tried to authorize it for $13,226.42 but it was declined by issuer because of restricted card. So he asked them to split it up into 2 different transactions and run it on 2 different cards. Those were card 2677 for $6874.44 and card 6790 for $6613.22. They delivered the products for the 12/10 order & the 12/11 order on the afternoon of 12/11/24. I discussed with her that these transactions definitely raise a bunch of red flags and that it highly unlikely that a cardholder will have 4 different Mastercards from the same bank much less having them readily available to say, well try this one. This morning, she sent her delivery guys back to the spot where they delivered the product (about an hour away) and they said that their product was still laying there, but that also there was the exact same products that someone else had delivered to that same place also there that wasn't there when they dropped off their delivery. She called the cardholder back on 12/12/24 and told him that she will need him to send her his DL and a copy of each of those cards that their processor is questioning them. He told her he would send her a copy by the end of the day. He never sent that to her. She tried to call him back again 12/13/24 but he would not answer his phone. We urged her to go ahead and call the police to file a consumer fraud report and ask if the police will escort them to the property to retrieve their product. Conrad asked NCR to issue refunds to the cardholders due to potential fraud. He will let me know when the refunds have been processed so that I can send Maria a copy of the refunds as her proof that the money has been returned just in case the police need it.
•	-		Sent Maria Pioneer QRG.
38	Niks Fix It Shop	461084469692655	Jul 26 2023	ACTIVE	Oct 25 2024	SBC	Jul 26 2023	25%	Merchant
	Address : 5670 Hwy 70 West					Phone : 931-296-3339		Contact : Nik coon
•	Jul 27 2023		Downloaded VL100 and shipped tracking# 772866121781
•	-		Nik called in and needed to know how he can get his 1099. We had to reset his username with SBC and then he was able to log into Pioneer and pull it himself.
39	Happy Hippie Farm	461084469699806	Jul 18 2023	ACTIVE	Oct 25 2024	SBC	Jul 21 2023	25%	Merchant
	Address : 90 College St					Phone : 19319943838		Contact : Trisha Spicer
•	Jul 18 2023		SBC- IBUXX- 3.95%- Valor 100- IP- NDF- Batch time 4:30pm Central
•	-		7/24/23 Shipped Valor VL100 FedEx tracking #772824351408
•	-		Trisha called and wanted to know why we were billing her $24.95 per month all of a sudden. I told her that this is the monthly fee for the IBUXX program. She said that she was told there would be no monthly fee, but she has been billed the monthly fee since the set up. It didn't just start billing her.
40	Dels Auto Service	461084469698764	Jun 29 2023	ACTIVE	Oct 25 2024	SBC	May 11 2023	25.00%	Merchant
	Address : 4640 Hwy 100					Phone : 931-994-7438		Contact : Grady D Mathis
•	-		SBC- IBUXX- 3.95%- Valor 100- IP- Batch time 6:00pm Central- NDF
•	-		-
•	-		TT Travis wanted option to bypass cash discount turned on. Done
•	-		Grady called and was getting a connect error on the Valor 100. Had him unplug the terminal and then plug it back in and he was able to run a transaction successfully then.
•	-		Grady called in and said that he has not received Friday's deposit in his bank account as of yet. He said that normally it's in there by now. I check Pioneer and the deposit did go today and told him that if it wasn't there in a little while to call me back and I'd give him the ACH trace information. He said he'd check back in a little bit.
•	-		TT del terminal not connecting to ethernet..reset terminal...now working!
•	-		Spoke to merchant, the merchant stated that they are getting their deposits later and later into the day starting over the summer. Informed merchant that SBC has been sending their deposits out on time like normal and that it may have to do with with the deposit between when it is sent and when it is received. Merchant understood and I let him know if he does not get his deposits before 4PM there may be an issue and to let us know.
•	-		TT Dale terminal nor connecting. Will contact internet provider to make sure all ports are unblocked
•	-		Spoke to Travis, stated the merchant's VL100 will not connect to ethernet, wifi, or hotspot. Called Valor and they dictated that the device needs to be replaced. Requested VAR to replace old VL100 with a new VL100.
•	-		Original VL100 replace with new VL100. Original VL100 returned.
•	-		Spoke to Del, was having an issue with a transaction. Transaction had an incorrect CVV. Informed Del to get the card information and try again. Successful transaction.
•	-		Del currently using EPI - 2313142413 as a VT as they are experiencing internet issues and unfortunately cannot use their new terminal. Old terminal has been received.
•	-		spoke to Grady - he was questioning why his deposits have been getting later and later in the day before they get to his account. I explained that some processors float the funds to get the merchants paid early in the mornings and others do not. Gave him the option of switching over to WorldPay but did tell him about the difference in how WP pays by depositing the gross and then debiting the fees separately. He said he'd think about switching to WP and let us know.
•	-		Spoke to Grady, is extremely unhappy with when he is receiving his deposits. Said today 02/24/2025 that he still has not received his deposit at 3:30 CST. Has decided most likely going to cancel his account in the near future.
•	-		Spoke to Del, currently does not have his deposit from the 30th. It does show in Pioneer that his deposit was sent.
41	Joel's Body Shop Plus Automotive Rental & Sales	461084469695161	Jun 29 2023	CANC	Jun 27 2025	SBC	May 05 2023	25.00%	Merchant
	Address : 120 Circle U Drive					Phone : 6154416156		Contact : Lisa Perkins
•	-		SBC- IBUXX- 3.95%- Valor 100- IP- NDF- Batch time 5:00pm Central
•	-		Downloaded and shipped Valor 100 tracking # 772059226392
•	-		TT Travis customer needed the option to remove Non-cash adjust. Turned the option on and walked him through a transaction
•	-		Travis called and informed us that the merchant has sold their business. I emailed them the cancellation request form. Travis will go by and pick up their terminal this weekend and return it to us.
•	-		confirmed with Travis that he did pick up the terminal. Closing the account now. Submitted request to SBC to close.
42	BEAUTY AND BEYOND	434280115883	May 09 2023	CANC	May 15 2024	-	-	25%	Merchant
	Address : -					Phone : 731-285-0250		Contact : PATTY
43	Jeanine's Cafe	520004497325	May 09 2023	ACTIVE	-	Vantiv	-	25%	-
	Address : PO Box 515					Phone : 615-740-9988		Contact : Jeanine Smith
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 10
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 300000.00
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 25000.00
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 2
•	-		User: Charlotte Goff -> Notes: Vantiv - Traditional; Converted them from Elavon
•	-		User: Mike Thomas -> Notes: Downloaded VX520 and shipped FedEx ground
•	-		User: Mike Thomas -> Notes: TT Travis and verified they are now using the new terminal
•	-		User: Morgan Withee -> Notes: Travis called he stated that Amex is not working. I looked at npcrm and for some reason they did not build it out for amex. I looked at app and see it should be set up for amex. Calling Gem Team to get it added
•	-		User: Mike Thomas -> Notes: Called Travis to let him know AMEX was added no additional programming needed for terminal
•	-		User: Morgan Withee -> Notes: Did not get the Elavon account shut down in time so they were billed for the month of Feb for a total of $106.10 due to PCI noncompliance. We will refund the total amount via ach tomorrow.
•	Nov 08 2023		Owner called in and said they can't run amex still. I just walked her through it and it won't take a 4 digit cvv code. It will only take 3 digits which tells me the entitlements have not been updated.
•	-		She called back and its working now she wrote down wrong card number
44	Jeanines Cafe	8035185407	May 09 2023	CANC	Mar 21 2024	Elavon	-	25%	Merchant
	Address : 1200 Hwy 70 East					Phone : 6157409988		Contact : Evelyn Smith
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 10
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 300000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 25000
•	-		User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 95
•	-		User: Pennye McAnulty -> Changed : TO Percent FROM 0 TO 5
•	-		User: Mike Thomas -> Notes: Downloaded VX520 SN: 332-668-270 IP, shipped FedEx ground.
•	-		User: Mike Thomas -> Notes:
•	-		User: Cheri Hansen -> Notes: Need DL voided check and EIN - could locate file
•	-		User: Morgan Withee -> Notes: Put SR in to close out account. Travis should be having cancelation email sent in.
•	-		User: Morgan Withee -> Notes: SR had incorrect MID so they did not close account put in another request to close account
45	Turkey Creek Marina	461084469694163	May 09 2023	CANC	Jun 27 2025	SBC	Jun 29 0021	25.00%	Merchant
	Address : 6565 Turkey Creek					Phone : 760-668-0201		Contact : Sasha Crichton
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 35.00
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 5000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 2
•	-		User: Charlotte Goff -> Notes: SBC IBUXX 3.95% PAX S80 Dial 8:00 Batch (CST) - NDF
•	-		User: Mike Thomas -> Notes: TT Sasha tried to get her to settle old terminal and start using new one. She isn't at the marina...gave her instructions on how to do a settlement and advised her to plug the new terminal in and return the old one. She will call with any issues
•	-		User: Mike Thomas -> Notes: Checked Pioneer...they are now using new terminal.
•	-		TT Chelsea they are now using Toast advised her we need a cancel letter. She will call in with any billing questions.
46	Tropical Blends Nutrition	497228747885	May 09 2023	ACTIVE	-	Rise PCS	Dec 16 2020	25.00%	Merchant
	Address : 506 W Main St					Phone : 931-622-9009		Contact : Stephanie Graham
•	-		User: Charlotte Goff -> Notes: TT - Stephanie was saying that she didn't see her deposit in her bank for 7/31 trans date. Looked in Clientline/Business Track and it shows that the day was funded but they added it to deposit from 8/2. Stephanie saw the larger deposit from 8/2.
•	-		User: Morgan Withee -> Notes: Put in SR : I need to switch this merchantÃƒ?Ã‚Â to a flat rate of 3.83% with no dues & assessments or card brand fees.Ãƒ?Ã‚Â Please keep all monthly fees the same and just change rate structure. This merchantÃƒ?Ã‚Â will be using the cash discount app on the clover.Ãƒ?Ã‚Â
•	-		User: Morgan Withee -> Notes: Update on SR for pricing Change: This is a billing change from Interchange Plus to Flat rate since the merchant is currently processing we will be unable to complete this change till 9/1/2021. To change the merchant pricing structure in the middle of the month can cause merchant to be double billed or lost of revenue.
•	-		User: Mike Thomas -> Notes: Shipped 3.95 iBuxx stickers per Emily...FedEx ground
•	-		User: Mike Thomas -> Notes: Stephanie called concerning a partial batch that was deposited...a large transaction was sent to risk.....the hold on the remaining money released today and they should see the deposit Tuesday.
•	-		Travis called to find out why merchant's deposit on 2/22 was only $48.00 when she had sales of $600+. When I looked in Clientline, there was a refund for $607.65 that rejected on 2/21 so PCS reprocessed it the next day, which was deducted from her sales.
•	-		TT Stephanie. She wants to update her EIN from her social to a TAX ID. Wants an updated 1099. I am not sure if we can do this but I am going to double check with PCS. She is going to send me her EIN Confirmation letter in the meantime
•	-		Spoke to Travis - he said that Tropical Blends left us because their Clover stopped printing and when they called Clover Support, they told them that their warranty expired a couple months prior and that there's nothing they can do short of buying new equipment. So they found another processor. I emailed Stephanie the PCS cancellation form for her to sign and send back and I also included steps on how she can cancel her Clover account.
•	-		Cancelled account. uploaded signed cancellation request and emailed it to PCS - ticket # 4423797
•	-		Received confirmation from PCS they have closed this account in their system. Emailed Stephanie to let her know and also to remind her that she will need to cancel her Clover directly with Clover.
47	Toler's Garage - IBUXX	52000355489	May 09 2023	ACTIVE	-	Vantiv	Nov 07 0022	25.00%	Merchant
	Address : 327B Frey St					Phone : 931-622-0602		Contact : Chris Toler
•	-		SBC - IBUXX - 3.95% - Valor 100 with Dual Pricing - IP - Batch time 6:00pm
•	-		TT Chris he was not getting deposits because on 4/24 he ran a sale for $259.88 and then a refund for $1233.00 causing a $982.97 negative balance which did not clear because of ISF. I will give SBC the go ahead to recharge that amount so they will release his funds.
48	Toler's Garage - Simple Buxx	461084469693015	May 09 2023	CANC	Jun 27 2025	SBC	Nov 07 0022	25.00%	Merchant
	Address : 327B Frey St					Phone : 931-622-0602		Contact : Chris Toler
•	-		SBC - Simple Buxx - Valor100 with Dual Pricing - Batch time 6:00pm - IP
•	-		TT Chris had to turn on enable manual entry for debit even though they were running as credit. Was getting unsupported trans before we corrected
•	-		TT Chris says he hasn't received deposit from 5/9/24 and 5/13/24. Called SBC and they say nothing is being held. $140.02 and $551.32 She said give it until around noon today and reach back out if he doesn't see the deposits
•	-		Received an email from Conrad at SBC regarding returned December fees that were debited in January. Merchant hasn't processed since 12/10/24. I called merchant and left them a message to call the office.
49	T and G Trash Service	520003699788	May 09 2023	CANC	Nov 20 2024	Vantiv	Jul 24 2019	25.00%	Merchant
	Address : 7880 East Plunder Creek					Phone : 6152181014		Contact : Travis Smith
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 50.00
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 50000.00
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 60000.00
•	-		User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Morgan Withee -> Notes: Travis emailed me inquiring about check services. I sent him the application and his authorization form. waiting for application back to submit
•	-		User: Aimee Jones -> Notes: Merchant reoccurring billing stopped. I conference in USA Epay. They resolved the issue.
•	-		User: Leah Faber -> Notes: TT Travis regarding PCI Compliance. I sent him the information and instructions for completing the SAQ.
•	-		User: Morgan Withee -> Notes: TT Travis. He said his 1099K did not tell him how many fees he paid last year. I thought this was something that the 1099K printed out. I called the gem team and they told me I had to email into iso client services to see if this is something the 1099K should have or if they can provide those details for me. I have emailed iso client services and I am waiting to hear back
•	-		TT Travis he will be selling his business on June 1. I told him that we can keep his same usa epay account and just get a new MID and add that to the usa epay account. This way the new owner has all of the old data. Get with me if you have any questions on this.
•	-		Cancelled account. Travis sold the business. Submitted SR 50016740 in NPCrm
50	Stuffy's Frosty Jug	461084469698475	May 09 2023	ACTIVE	-	SBC	Dec 09 2022	25.00%	Merchant
	Address : 112 Academy St					Phone : 615-446-0030		Contact : David Hamilton
•	-		SBC-IBUXX-3.95%-Valor 100- Tip Edit-Manual Batch-IP-NDF
•	Aug 01 2023		TT Amanda all cards declining "invalid merchant ID" called TSYS they said account was cancelled this morning. Called Kevin at SBC they has closed the account by mistake. Reactivated account test transaction went through
•	Dec 20 2023		TT Amanda needed full card number for refund. Card ends in 4082 amount $21.67
•	-		TT Amanda needed full card number for refund card ending in 6931
•	-		Amanda called and needed access to the 1099 for tax purposes. I set them up for access to Pioneer. She pulled the 1099 but it didn't have the fees paid on there. I told her her monthly fees are $39.95/mo and to multiply that by 12 months and that would be the fees she paid
•	-		David required an ACH change. Received Voided check, ach change form, and changed bank info in CRM
51	S & S Wrecker and Services LLC	461084469696215	May 09 2023	CANC	Jun 27 2025	SBC	Mar 07 0022	25.00%	Merchant
	Address : 2070 Hwy 96					Phone : 615-446-1693		Contact : Sammy Spann
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 450
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 5000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 60
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 40
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; Pax s80 - WiFi; Batch time 6:00pm Central; NDF
•	-		User: Charlotte Goff -> Notes: Changed status to approved; uploaded Var sheet; added MID and approval date.
•	-		User: Mike Thomas -> Notes: Downloaded terminal and shipped FedEx 2 day delivery
•	-		User: Mike Thomas -> Notes: TT Travis walked him through connecting to Wifi...he wanted to test himself. I advised hime of all box contents. He ran successful tests.
•	-		Cancel per merchants request- Sent SBC a cancellation request.
•	-		Received Exadigm NX1200 back from merchant. Deleted profile and put in inventory
•	-		Also returned wi-fi stick
52	Jeanine's Cafe	461084469697141	May 09 2023	ACTIVE	-	SBC	Jun 22 0022	25.00%	Merchant
	Address : 1200 Hwy 70 East					Phone : 615-740-9988		Contact : Jeanine Smith
•	-		SBC - IBUXX - 3.95% - VALOR 100 - Batch time - 7:30pm - Tip at time of sale
•	-		TT Jeanine walked her through a refund for $831.60
•	-		Jeanine called to let us know that she ran a large transaction today for $3258.83 on card 6790 for a Dal-Tile catering event. Emailed SBC to let them know.
•	-		Walked Jeanine through a void.
•	Sep 19 2023		TT Travis he wanted to let us know they will be doing a transaction for between $4500 and $4700 today. I sent that over to SBC. I also advised him we would need an invoice, and signed receipt. I also told him it would be better if the card was used at the location.
•	-		Jeanine called this morning and gave us a heads up that she will be processing a couple of large tickets for some catering that she did over the weekend. The first transaction is for $6270.00 (plus fee) on card 7848 and will be key entered. The other one will be for somewhere between $4000.00 - 5000.00 but will be a card present transaction. Emailed SBC to let them know to expect those tickets
•	-		TT Jeanine, gave us heads up there will be a a large transaction between $4,500.00 and $5,000.00 ran this afternoon. Called them back to let them know to send us and documenting paper work. I let SBC know
•	-		Spoke to Lindsey/Jeanine. Terminal was having an issue where the last transaction showed credit reversal. Rich at Valor walked them through deleting the credit reversal, batching out, and downloading an update which fixed the issue.
•	-		Travis called to report merchant will be doing a 5K transaction today. Called SBC to inform
•	-		Travis called in and said that merchant wants to switch to RevUp POS with the P1 terminal. Requested var from SBC.
53	Humphreys County Humane Society	461084469697201	May 09 2023	ACTIVE	-	SBC	Jun 24 0022	25.00%	Merchant
	Address : 112 Young Rd					Phone : 931-296-7319		Contact : Bill Hunter
•	-		Per Charlotte shipping replacement B250 sent return label for the one that won't charge (per Travis)
•	Sep 26 2023		Downloaded and shipped VL500 tracking # 773539249016
•	Oct 02 2023		Set Valor VT and called Travis and advised him too download app for phone. He will call me tomorrow for details on how to use
•	-		Updated their monthly fee to $39.95 for their new valor terminal.
54	Glen James & Son Wrecker	8035187304	May 09 2023	ACTIVE	-	Elavon	Aug 09 2019	25.00%	Merchant
	Address : 2203 Hwy 48 North					Phone : 615-446-4735		Contact : Donald James
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 75.00
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 25000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 2083
•	-		User: Mike Thomas -> Notes: Downloaded VX520 SN 262-860-226 IP
•	-		User: Mike Thomas -> Notes: Shipped ground
55	Few Oaks	461084469693062	May 09 2023	CANC	Jun 27 2025	SBC	Oct 06 0020	25.00%	Merchant
	Address : 1910 Highway 96					Phone : 615-796-8964		Contact : Robert Poole
•	-		Robert Poole called this morning and wanted to know what to do to cancel his account. He said that he does wood-working and that he's only used it 1 or 2 times in the last couple years and he just doesn't need it. I emailed him the cancellation request form to sign and return. He's using USAePay so we will also cancel his USAePay account once I get the signed form back.
•	-		Received the signed cancellation request from Robert Poole. Submitted request to SBC to cancel. Received confirmation that SBC has cancelled the account. Sent Mike an email to cancel the USAePay account for this merchant.
56	Fairview Fresh Deli Donuts	461084469697489	May 09 2023	ACTIVE	-	SBC	Apr 29 0022	25.00%	Merchant
	Address : 137 Iron Gate Lane					Phone : 615-594-0929		Contact : Kaetly Taing
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 22.00
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 24000.00
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 95
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 5
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; Valor 100 - Batch time 4:00pm Central - IP - Tip at time of sale: NDF
•	-		User: Charlotte Goff -> Notes: Changed status to Approved; uploaded Var; added MID and approval date
•	-		Kaetly needed his 1099s for this location and for Charlotte's Fresh Deli Donuts. He has already registered for Pioneer, so I had both accounts linked together. Called and spoke to Sivheant, his wife, to let her know that his accounts should be linked.
•	-		Sent Travis an ACH Change form for the merchant to sign so we can update his banking information. Unsigned form is uploaded into merchant's folder on Gdrive
•	-		Changed banking information and sent request to SBC. Received confirmation that banking info updated on SBC 5/11/23
•	-		Received a notice of a mismatched TIN number from SBC. The IRS says that the information they have on file for this merchant does not match the information we have on file. I did notice that the number that was written on the Pre App as their tax id number is actually their sales tax id that is on their Sales Tax business license. I called both phone numbers we have on file to speak to Mr. Taing but could not reach him. I left a voicemail for him to call the office regarding questions about his TIN.
•	-		corrected Tax ID number and sent confirmation to SBC
•	-		Merchant called in and said that they forgot to add in the tips on 21 of their transactions from yesterday before they closed the batch. I informed the merchant that we can not add in tips once the batch has been closed.
•	-		emailed February and March 2023 statements to merchant and also explained Pioneer so they can pull their 1099
•	-		Tried to call multiple times, always drops once the phone stops ringing. Merchant is having issues seeing both this MID and MID:461084469698167 on Pioneer. Was trying to reach them to see if SBC was able to fix the issue.
•	-		Merchant requested 1099 for both Fresh Deli Donuts locations, provided her with both as her issue with Pioneer is still persisting.
•	-		Spoke to Sivheant, owner's wife, and she said that only one location is showing up on her Pioneer login. I called SBC and they removed and re-added both MIDs to her login. I called the merchant back and asked her to completely log out of Pioneer, close the browser and then reopen it and try to log back in to see if both show now. She said if it does not show both, she will call us back.
57	Eagle Bay Marina LLC	461084469693162	May 09 2023	CANC	Jun 27 2025	SBC	May 05 0021	25.00%	Merchant
	Address : 6565 Turkey Creek Rd					Phone : 931-296-4144		Contact : Kevin Rye
•	-		User: Mike Thomas -> Notes: Checked and made sure merchant was up and running...they are
•	-		User: Emily Karawadra -> Notes: spoke to new owner sasha sending her a new pre app for a new account. She wants traditional on new account Quoted .20% pass through plus .10 per item. $10.00 on file $5.00 pci. Emailed her preapp. Told her we would reporgram the terminal she currenly has from old owner which is on ibuxx
58	Dickson Donuts	461084469699249	May 09 2023	ACTIVE	-	SBC	Apr 27 2022	25.00%	Merchant
	Address : 315 Hwy 46 S					Phone : 615-740-1007		Contact : Johnny Taing
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 22.00
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 20000.00
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 95
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 5
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; 2 Valor 100 terminals - IP - Tip at time of sale - Manual Batch - Receipt Footer to say Thank you and Please Come Again
•	-		User: Charlotte Goff -> Notes: Changed Status to Approved; uploaded signed application and 1st Var sheet - waiting on 2nd Var sheet; Added MID and approval date
•	-		User: Mike Thomas -> Notes: TT Travis wanted hide receipt turned on. Updated profile
•	-		TT Travis and merchant...walked them through a void
•	-		TT Travis merchant was having issues with one of the terminals not batching out. I show in valor that both terminals are batched out. I sent Travis both batch reports. We did some troubleshooting and restarted the terminal - I had Travis run a test transaction and it went through so I had him try to batch it out again and it gave a network error. We are switching it to wifi to see if that will work. That did not work - Valor is having an issue with batching. We do see both terminals did batch out but for some reason its giving a network error. Valor says that they are working on this as quickly as they can!
•	-		Replaced VL100 that will not read chip cards (per Charlotte) included return label
59	Charlotte's Fresh Deli Donuts	461084469698167	May 09 2023	ACTIVE	-	SBC	Oct 21 2022	25.00%	Merchant
	Address : 3411 Hwy 48 N					Phone : 615-594-1117		Contact : Kaetly Taing
•	-		SBC - IBUXX - 3.95% - Valor 100 with Tip Edit - Manual Batch - Receipt Footer = "Thank You Very Much
•	-		TT Travis yesterday and tried to troubleshoot the wifi. We could not get the wifi to populate. He was going to go get a long ethernet cord and tried that and let me know how it goes.
•	-		Tt Travis today and he said the merchant does not want an ethernet cord. And they want to try a new terminal to see if that is the issue. I suggest that Kamal call the merchant and try to troubleshoot with valor on the phone to see if he can get it to work. If he can not get it to work then we can try to replace the terminal. I think this is a wifi ghz issue and not a device issue.
•	-		TT Merchant having issues trying to connect with wifi and hot spot, he was rude and was trying to help customers while we had Valor on the phone...he said he woulld to call us back.
•	-		Called merchant back and he said he got it to work...requesting 2 new vars just in case
•	-		TT Travis, he said it was determined awhile back that they had to use an ethernet cable not wifi. Travis is going by there tomorrow
•	-		TT Kaetly advised him to look for an email from Valor to use to set up app on phone. Sending him a replacement
•	-		Replaced terminal shipped ground due to expensive priority overnght charges
•	-		Kaetly needed his 1099s for this location and for Fairview Fresh Deli Donuts. He has already registered for Pioneer, so I had both accounts linked together. Called and spoke to Sivheant, his wife, to let her know that his accounts should be linked.
•	-		Travis received a call from merchant wondering why he was charged $64.95 for March fees. When I looked in Pioneer, he had a chargeback on 3/9/24 that had been deducted. The extra fee was the $25.00 Chargeback fee added to his normal monthly statement fee. I tried to call merchant to explain the fee but got voicemail. I left him a message with an explanation for the fee and told him if he had any questions to give the office a call and left our office number.
•	-		Spoke with Kaetly, merchant was looking to change which Wifi they were on. The were able to successfully change the Wifi on the VL100.
•	-		spoke to Kaetly's wife. She said that she's not able to see the Charlotte Fresh Donut data in Pioneer. She could see it all a couple of months ago. She needed December statement so I pulled it and emailed it to her. She may need the 1099s so she may call back for that.
•	-		Tried to call multiple times, always drops once the phone stops ringing. Merchant is having issues seeing both this MID and MID:461084469697489 on Pioneer. Was trying to reach them to see if SBC was able to fix the issue.
•	-		Merchant requested 1099 for both Fresh Deli Donuts locations, provided her with both as her issue with Pioneer is still persisting.
•	-		Spoke to Sivheant, owner's wife, and she said that only one location is showing up on her Pioneer login. I called SBC and they removed and re-added both MIDs to her login. I called the merchant back and asked her to completely log out of Pioneer, close the browser and then reopen it and try to log back in to see if both show now. She said if it does not show both, she will call us back.
60	Centerville Wine and Spirits Inc	497227360888	May 09 2023	ACTIVE	-	Rise PCS	Sep 29 2020	25.00%	Merchant
	Address : 575 MidWay Shopping Center					Phone : 931-623-9268		Contact : Alan Lan
•	-		User: Morgan Withee -> Changed : TO Percent FROM 0 TO 5
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 95
•	-		User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 1380000
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 20
•	-		User: Morgan Withee -> Changed : BankName FROM First TO First Farmers
•	-		User: Morgan Withee -> Notes: Walked Alan through his invoice explained what he was paying for then showed him how to pay it. Told him his clover should be there in a few days.
•	-		User: Emily Karawadra -> Notes: Walked merchant through his statement. He feels his effective rate should be lower. He is going to see november statement . We will adjust rate if need be.
•	-		PCS transferred Alan to us and he wants to cancel his account. I did tell him that we require the PCS form to be filled out and returned to us and he also wanted to know about getting his Clover cancelled so that the $51.53 doesn't come from his account anymore. Sent email to Alan on 3/17 letting him know how he can cancel his Clover and sent the PCS form for his signature
•	-		Sent Alan Docusign for PCS Cancellation form after he sent Morgan an email stating he wanted to cancel
•	-		Called Alan and told him that we've been trying to send him the Cancellation form that he needs to sign to get his account closed. Resent the docusign again and also emailed him the phone number for Clover since he has never used his clover dashboard to cancel his clover
•	-		Cancelled account. Sent signed Cancel Request to PCS on 3/23/23 ticket ID 4400729
•	-		Received notification from PCS that they have cancelled this account in their system.
61	A Change of a Dress	461084469697914	May 09 2023	ACTIVE	Jun 27 2025	SBC	May 13 2020	25.00%	Merchant
	Address : 3406 E. Blue Creek Rd					Phone : 9312648114		Contact : Kariesa Lane
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 25.00
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 95
•	-		User: Morgan Withee -> Notes: NX 1200 Terminal 0002 TID:76528723 S/N: 1061X16355
•	-		Spoke to Kariesa, account was suspended due to TIN issue. Merchant informed me that the business is actually under her Maiden Name Mcklemurry which is what most likely caused the issue. EIN/TIN updated and cleared.
•	-		merchant called in to cancel needs form and equipment returned emailed support request
•	-		Sent cancellation form to merchant.

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