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SBC

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Vantiv

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Rise CC

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Rise PCS

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Elavon

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Shift4

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MAG

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istream

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Sr. No.	DBA Name	MID	Date Added	Status	Status Change	Processor	Approval	Split	Is Override / Is Merchant
1	G & M Farms 2	461084215828245	May 30 2025	ACTIVE	-	SBC	May 29 2025	25.00%	Merchant
	Address : 11365 Dunbarton Boulevard, Barnwell, SC, USA					Phone : 803-300-4710		Contact : John Creech
•	-		SBC - IBux 3.95% - CHANGE OF OWNERSHIP - Reprogram 2 existing Valor VL100s
•	-		Added EBT talked to Joanna and tested. FNS# 0960634
2	AKR Farms	79927992	Mar 27 2025	CANC	Mar 27 2025	SBC	-	25.00%	Merchant
	Address : 818 Hicksville Rd, Early Branch, SC, USA					Phone : 843-599-2161		Contact : Johnny Griffin
•	-		SBC underwriting is asking for EIN Assignment Letter and also for 3 months processing statements since owners credit is poor. Changed status to "Pending additional documents from merchant" I sent Kristi an email letting her know what is being requested from underwriting.
3	SC Blue Bird Too Resale Boutique	461084215966705	Sep 24 2024	ACTIVE	-	SBC	Sep 24 2024	25.00%	Merchant
	Address : 251 East Washington Street, Walterboro, SC, USA					Phone : 843-599-4548		Contact : Kellie Ritter
•	-		SBC - IBUXX - 3.95% - Valor 100 and Valor VT (wants to use payment link on FB page) - Batch time 6:00pm Est - IP - $34.90/mo ($24.95 for VL100 & $9.95 for VT Payment link)
•	-		TT Kellie says printer not printing...paper inserted incorrectly...corrected...now working
4	Olde School Tool Repair	78147814	Aug 30 2024	ACTIVE	-	SBC	-	25.00%	Merchant
	Address : 1739 Gordon Highway, Augusta, GA, USA					Phone : 706-854-8548		Contact : Scott Aldrich
•	-		SBC - AUTOBUXX - 3.5% - Valor 100 and Valor RCKT - Batch 6:00pm - IP
5	Seases VHC Automotive Inc	461084215272122	Aug 28 2024	ACTIVE	-	SBC	Aug 28 2024	25.00%	Merchant
	Address : 12983 Broxton Bridge Rd					Phone : 803-267-5911		Contact : Ginger Godley
•	-		CHANGE OF OWNERSHIP - Old owner died and left business to his children - SBC - IBuxx - 3.95% - Valor 100
•	-		merchant was charged $19.95 August monthly fee before she even received her new terminal for the changing of owners. Requested refund for $19.95 since she was also charged on the old MID for August. Refund to be added to her batch on 9/20/24
6	Seases Waterfowl Exotics	74427442	Oct 17 2023	ACTIVE	-	Vantiv	-	25.00%	Merchant
	Address : 634 Ralphs Rd					Phone : 803-824-9124		Contact : Shane Sease
•	-		Vantiv - Traditional - IC + 0.45% + $0.15 ($12 OFF & $8 PCI) - using WooCommerce on NMI
•	-		Never signed app
7	C & N Cellular	461084469693092	Aug 18 2023	ACTIVE	-	SBC	-	25.00%	Merchant
	Address : 125 M. L. King Blvd					Phone : 803-625-0680		Contact : Olivia Haynes or Gary Mole
•	-		SBC - IBUXX - 3.95% - VALOR 100 - IP - BATCH 6:00PM - Ship terminal to C & N Auto Parts location.
8	LowCountry Wildlife Studio LLC	461084469699953	May 09 2023	ACTIVE	Jun 18 2025	SBC	Mar 30 2023	25.00%	Merchant
	Address : 8215 Lodge Hwy					Phone : 352-438-8728		Contact : Richard Schultz
•	-		SBC- IBUXX- 3.95%- Swipe Simple Moible w/ Dongle- Batch time: 7:30pm Eastern
•	-		TT Richard walked him through pairing card reader and we ran a transaction...all working
•	-		received email from Kristi that this merchant wants to change their banking information. Sent them a ACH Change Form to be filled out.
•	-		Received signed ACH Change Request form from Richard. Submitted to SBC. Updated banking information on our end to account ending in 1209.
•	-		Walked merchant through a refund.
•	-		TT Richard says reader isn't working. We ran a test and all is working normal.
•	-		Sent PCI information to merchant for SBC.
•	-		Richard called and wanted to know how to cancel his account. He's decided to go with his bank because they can get lower fees that are being charged to his customers. He did say that if things don't work out with his bank that he would definitely come back to us. I emailed him the cancellation request form to sign and gave our address for him to ship the B250 back to us. I also asked that he include a copy of the signed form in the box with the dongle to ensure that his account is credited properly for the equipment.
•	-		merchant sent back B250
9	Willie Strick's Farm House Kitchen	461084469696875	May 09 2023	ACTIVE	-	SBC	Feb 09 2023	25.00%	Merchant
	Address : 2302 LowCountry Highway					Phone : 843-599-3197		Contact : Andy Strickland
•	-		SBC - IBUXX 3.95% - Valor 100 - Manual Batch - Tip Adjust - IP - merchant has the Valor already that he was using for his food truck. He is taking that machine and will use it for his restaurant. DO NOT SHIP A TERMINAL
•	-		TT Sheree, and walked her through downloading new info on the Valor 100
•	-		Downloaded and shipped Valor 500 tracking number 771363770960
•	-		updated monthly fee to $69.90 for second terminal
•	-		Andy called in and needed help with pairing his VL500 to his hotspot. Mike was at lunch - transferred him to Morgan3
•	-		merchant wanted both accounts (Willie Stricks Grill Shack and this account (his restaurant) to be linked in Pioneer so that he can view both with one user id. SBC linked the accounts together.
•	-		Spoke to Andy. He's been using the VL500 on his Food Truck and the VL100 at the restaurant. Kristi sent confusing informaiton when requesting the 500 terminal and it was set up under the restaurant along with that 100 terminal. Currently, all of his food truck sales are going to his Restaurant account. He wants us to switch the VL500 over to his food truck and leave the VL100 on his restaurant.
•	-		updated monthly fee to reflect 1 vl 100 - $39.95 (Lowered from $69.90)
•	-		Shipped replacement VL100 and sent return label.
10	ANNA BELLES GIFT COTTAG	434298350886	May 09 2023	CANC	May 15 2024	-	-	25.00%	Merchant
	Address : -					Phone : 5733591100		Contact : ANNA BELLE
•	-		Billie called in and said that her terminal did not batch for Saturday, 1/14. She tried to manually batch but terminal just went back to beginning and she didn't know if it batched or not. I confirmed with her that 14th transactions did batch on 16th and walked her through how to view the batches in Swipe Simple Reporting dashboard. She's plugging in the new terminal today.
11	American Towing & Recovery	434283838887	May 09 2023	CANC	May 15 2024	-	-	25.00%	Merchant
	Address : -					Phone : 239-770-6123		Contact : VICTOR MIRANDA
•	-		User: Christina Sullins -> Notes: Updated phone and address
•	-		User: Christina Sullins -> Notes: MSC#IMPAMNLXU94PH02 for ACH and address change submitted
•	-		User: Christina Sullins -> Notes: Victor had been sending his faxes to the wrong phone number.
•	-		User: Christina Sullins -> Notes: New MSC#IMPAM05KMMBFR01, the first MSC# wouldn't allow changes and resubmission for the ACH change submitted 09/09/2015
•	-		User: Mike Thomas -> Notes: TT Victor to explain he will have to do a legal name change. He became upset and wanted to talk to Emily, she was going to talk to him but he hung up. Scanned paper work to Emily and she will try to expedite.
•	-		User: Mike Thomas -> Notes: Resubmitted banking info change request IMPAMLK80K8VG01
•	-		User: Emily Karawadra -> Notes: Spoke to Vic his wife only speaks Spanish Marcia Maranda. Sending FAPS application in spanish
•	-		User: Mike Thomas -> Notes: Account was cancelled 11/22/2017
12	ADKINS AUTO & DIESEL SHOP	434263498884	May 09 2023	CANC	May 15 2024	-	-	25.00%	Merchant
	Address : -					Phone : 423-559-1975		Contact : DWAYNE ADKINS
•	-		User: Mike Thomas from Tech Support - Notes: Submitted OSM to update banking info.
13	Erica Ethridge	461084469692841	May 09 2023	CANC	Jun 27 2025	SBC	Jan 04 2022	25.00%	-
	Address : 68 Strickland Farm Rd					Phone : 843-562-2002		Contact : Erica Ethridge
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 125.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 120000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 1600.00
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 80
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 20
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; Swipe Simple Dongle - Batch time 6:30pm Eastern - Tip at time of sale.
•	-		User: Charlotte Goff -> Notes: Changed status to Approved; uploaded VAR; Added MID and approval date
•	-		User: Mike Thomas -> Notes: TT website person helped set up payment link
•	-		User: Charlotte Goff -> Notes: Erica called in to cancel her account. I sent her the cancellation request form for SBC. I told her that once we receive the signed form and the equipment back that I will submit the cancellation request. She's cancelling to stay with Square. She said that Square she can adjust her fees.
•	-		User: Charlotte Goff -> Notes: Changed status to Cancel per request from Erica Ethridge
•	-		User: Mike Thomas -> Notes: TT Erica advised her April statement should be her last
14	Carter for House	461084469695038	May 09 2023	CANC	Jun 27 2025	SBC	-	25.00%	Merchant
	Address : 5036 Lodge Rd					Phone : 8438344507		Contact : Sharon Carter
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 250.00
•	-		User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 10000
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 80
•	-		User: Morgan Withee -> Changed : TO Percent FROM 0 TO 20
•	-		User: Morgan Withee -> Notes: Swipe simple Cash Discount 3.95% needs dongle
•	-		User: Charlotte Goff -> Notes: Changed status to Approved; uploaded signed application and Var sheet; Added MID and approval date
•	-		User: Mike Thomas -> Notes: Set up Swipe Simple and shipped FedEx 2 day delivery
•	-		User: Charlotte Goff -> Notes: Kristi called in today trying to help Sharon get into Pioneer and she was getting invalid MID. She was keying the MID from the sticker on the machine. When I confirmed the MID with her it was one digit off. A 6 had been incorrectly written in place of a 9. Gave her the correct MID and she was able to access Pioneer
•	-		cancelled Swipe Simple account today 3/13/23
15	Jennifer's Nails	461084469693256	May 09 2023	CANC	Jun 27 2025	SBC	Jan 01 1970	25.00%	-
	Address : 28844 Lowcountry Hwy					Phone : 843-908-2823		Contact : Jennifer Jones
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 100
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 26000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 1500
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 80
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 20
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; Swipe Simple mobile app with dongle - Manual Batch - Tip at time of sale; NDF
•	-		User: Charlotte Goff -> Notes: Changed status to Approved; uploaded VAR and signed application; added MID and approval date
•	-		User: Mike Thomas -> Notes: Set up Swipe Simple charged dongle and shipped FedEx
•	-		User: Charlotte Goff -> Notes: Spoke to Jennifer today to explain to her about being able to manually closing her batch early if she wants but if she doesn't close it early then it would auto-close at 7:30 pm. She asked about batching out weekly instead of daily and I explained to her that it was a big risk for her to do that that it could result in chargebacks etc. She was ok with things the way they are after I explained everything to her.
•	-		User: Emily Karawadra -> Notes: Jennifer called in shes going to mail in her dongle and wants to close. Let her know once we receive it we will close out the account. Says shes going to cash only
16	H & S Stockyards	461084469695804	May 09 2023	CANC	Jun 27 2025	SBC	-	25.00%	Merchant
	Address : PO Box 35					Phone : 8037476189		Contact : Ginger Godley
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 500.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 75000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 50000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 95
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 5
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX; 3.95%; Swipe Simple Mobile w/Bluetooth Dongle; Batch Time- 7:00pm Eastern time; NDF
•	-		User: Charlotte Goff -> Notes: Changed status to Approved; uploaded VAR sheet; added MID and approval date
•	-		User: Charlotte Goff -> Notes: Add Receipt Header as H & S Stockyards and add receipt footer with phone number 803-747-6189
•	-		User: Mike Thomas -> Notes: Set up account in Swipe Simple
•	-		User: Mike Thomas -> Notes: Updated firmware in dongle and shipped FedEx 2 day delivery
•	-		User: Mike Thomas -> Notes: Kristi set up...already processing
•	-		Kristi took her Swipe Simple Card reader from H and S Stockyards and gave it to Jason Peek at Deep South Hunting Club
17	David Hughes Details Golf Cart Sale & Service	461084469694563	May 09 2023	CANC	Jun 27 2025	SBC	-	25.00%	Merchant
	Address : 3204 Canton Pike					Phone : 270-498-6848		Contact : David Hughes
•	-		User: Mike Thomas -> Notes: Tried to call David to see if he needed help on the Swipe Simple app..no answer left message
•	-		User: Mike Thomas -> Notes: TT David he says he has everything set up and says it looks simple. He has been in Virginia and says he will start using the app next week. Will call with any issues
•	-		User: Mike Thomas -> Notes: TT David he says all is well and is on vacation. He says he should start using in July
18	Another Slice	461084469699800	May 09 2023	CANC	Jun 27 2025	SBC	Nov 30 -0001	25.00%	Merchant
	Address : 2111 Sea Island Pkwy					Phone : 843-838-2337		Contact : Melanie Andres
19	Earthfit - Habersham	520004345711	May 09 2023	CANC	Mar 21 2024	Vantiv	Jan 01 1970	25.00%	-
	Address : 7 Wateree Ct					Phone : 843-476-9520		Contact : Lee Powell
•	-		User: Leah Faber -> Changed : AverageTicket FROM 0.00 TO 180.00
•	-		User: Leah Faber -> Changed : AnnualVolume FROM 0 TO 300000.00
•	-		User: Leah Faber -> Changed : MonthlyVolume FROM 0.00 TO 25000.00
•	-		User: Leah Faber -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Morgan Withee -> Notes: emailed Lee the var sheet to provide to mind body.
20	Willie Strick's Grille Shack	461084469692636	May 09 2023	ACTIVE	-	SBC	Mar 03 2022	25.00%	Merchant
	Address : 6357 Jeffries Hwy					Phone : 843-599-3196		Contact : Andy Strickland
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 30.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 6000.00
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 3000.00
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 98
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 2
•	-		User: Charlotte Goff -> Notes: changed status to Approved; uploaded Var Sheet; added MID and approval date
•	-		User: Mike Thomas -> Notes: Set up Swipe simple
•	-		User: Mike Thomas -> Notes: Updated firmware in reader and shipped FedEx standard overnight 77619832608
•	-		User: Charlotte Goff -> Notes: Upgraded terminal to Valor - shipped 3/10/22 FedEx Tracking #776266928099
•	-		User: Morgan Withee -> Notes: Kristi will return the tablet and keep reader for her next merchant as we sent out a new valor terminal. Went through and updated their monthly fee from $29.95 to $39.95
•	-		User: Mike Thomas -> Notes: TT Andy he is going to plug in terminal later today to see if he can use it. He will call me back
•	-		User: Mike Thomas -> Notes: Tried to call Andy to see what he wanted to do about terminal. no answer and voicemail is full
•	-		User: Mike Thomas -> Notes: TT Kristi she will try to find out something today as to whether he wants to use the terminal or not
•	-		User: Mike Thomas -> Notes: called Andy but voicemail is full.Ãƒ?Ã‚Â He told Kristi he would start this Monday. she is going to reach out to him
•	-		TT Andy and updated Valor 500
•	-		Updated monthly fee to reflect 1 VL 500 $59.95 (increased from $39.95)
•	Dec 26 2023		Tried to Call Andy back from ma voicemail he left during the weekend. I couldn't reach him or leave a message. Will try again tomorrow morning. Having charging issues with 500
21	The Frock Shop	461084469693223	May 09 2023	CANC	Jun 27 2025	SBC	Dec 14 2022	25.00%	Merchant
	Address : 130 Lee Ave					Phone : 803-943-2271		Contact : Susan Vallotton
•	-		SBC- IBUXX- 3.95%- Pax S80- Dial- Batch time 5:10pm Eastern
•	-		TT Susan getting DHP error, she is calling internet provider to see if she is on Dynamic or Statis now....she changed set up. She is calling me back I also gave her all the settings she will need to provide if static
•	-		Susan confirmed it was Dynamic, we changed ports on router and now all is working.
•	Sep 01 2023		TT Susan walked her through a manual batch, settlement was successful.
•	-		Returned Pax S80
•	-		Sent cancellation note to SBC to cancel account.
22	Storage Plus	461084469697427	May 09 2023	ACTIVE	-	SBC	Mar 15 2022	25.00%	Merchant
	Address : PO BOX 352					Phone : 803-943-2120		Contact : Jimmy Butler
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 650.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 36000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 3000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 90
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 10
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; Pax s80 - IP- Batch time 5:00pm Eastern
•	-		User: Charlotte Goff -> Notes: Changed Status to Approved; uploaded VAR; added MID and approval date
•	-		User: Mike Thomas -> Notes: TT Kristi concerning install. She says Jimmy had the same equipment before and will set it up himself. Reminded her of box contents.
•	-		User: Mike Thomas -> Notes: TT Jimmy walked him through a reprint
•	-		Spoke to Jimmy Butler, needed assistance doing a refund on the Pax S80. Walked him through how to do it, however he did not have the card information. Stated he would call back once he did and if he needed any more assistance.
23	Seases VHC Automotive Inc	461084469699455	May 09 2023	CANC	Jun 27 2025	SBC	Oct 14 2020	25.00%	Merchant
	Address : 12983 Broxton Bridge Rd					Phone : 803-267-5911		Contact : Kristi Sease
•	-		TT Kristi swithed to IP
•	-		Non cash fee was not staying on transaction deleted old profile and installed now working correctly
•	-		CHANGE OF OWNERSHIP - old owner died and left business to his children. SBC - IBUXX - 3.95 - will swap Pax s80 our for Valor100 - Batch time - 7:00pm EST
•	-		Changed Owners - closing this account - submitted request to SBC to cancel
24	Rizer's Pork and Produce INC	461084469693813	May 09 2023	ACTIVE	-	SBC	Jul 01 2021	25.00%	Merchant
	Address : 2398 Confederate Hwy					Phone : 843-866-2645		Contact : Phillip Rizer
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 36.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 216000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 18000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 80
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 20
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX; PaxS80; IP; Batch Out 7:00 pm EST; NDF; 3.95%; serial # 2N257173
•	-		User: Morgan Withee -> Notes: Wants to change batch time to 9:30 PM EST
•	-		User: Mike Thomas -> Notes: Changed auto settle time to 9:30 in profile and in terminal
•	-		User: Morgan Withee -> Notes: Sent Pioneer Information
•	-		User: Charlotte Goff -> Notes: TT Phillip about not being able to reconcile to the penny on his deposits vs his terminal batch reports. Sent him the link for Pioneer so that he can get exact deposit amounts.
•	-		User: Emily Karawadra -> Notes: requested 1099 be emailed to him sent request to Charlotte
•	-		TT Phillip disabled debit on PAX S80
•	-		TT Phillip and walked him through a download
•	Nov 06 2023		Rekeyed transaction from 11/2/23. There were 31 transactions for $1490.61. His terminal would not power up so we replaced.
•	-		Phillip called and said that he believes his terminal did not batch for 3/26/25 because he's not seeing a deposit in his bank account for it and no batch receipt. When I checked in Pioneer, the 26th and 27th had batched together. I gave him the batch amount and he said he'd figure it out from there.
25	Quick Cash Pawn	461084469694211	May 09 2023	ACTIVE	-	SBC	Dec 16 2022	25.00%	Merchant
	Address : 1129 Elm St. West					Phone : 803-943-4400		Contact : James Brunson
•	-		SBC - IBUXX - 3.95% - PAX S80 - IP - Batch 5:00pm Eastern
•	-		TT merchant walked him through a void
26	Palmetto Hair Gallery - SS Terminal	461084469693106	May 09 2023	ACTIVE	-	SBC	Mar 21 2022	25.00%	Merchant
	Address : 800 B Jefferies Blvd					Phone : 843-782-3881		Contact : Holly Ackerman
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 40
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 36000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 2000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 80
•	-		User: Charlotte Goff -> Changed : Internet Percent FROM 0 TO
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 20
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; Swipe Simple - A80 - IP - Batch Time 7:00pm Eastern time
•	-		User: Morgan Withee -> Changed : DDANumber FROM 326112390010 TO 326197790011
•	-		User: Morgan Withee -> Notes: gave us wrong voided check that was for her other account. Got the updated bank letter waiting to hear back from Kevin on if we need a signed form or if he can update it on his end.
•	-		User: Mike Thomas -> Notes: Downloaded A80 and shipped FedEx 2 day delivery
•	-		Returned A80.....I cleaned up and put in inventory This was on 11/15/22
•	-		Received email from Conrad about returned deposits. Called Kristi. She will follow up
•	-		Received bank letter and signed ACH change form from Holly/Kristi and submitted it to SBC. Changed banking info in our system.
•	-		Called Holly per Kristi's email request and told her what the $104.95 was debited from their account was for. It was 3 returned ACH fees plus $29.95 for December fees. She asked if there is any way that we can waive the returned ACH fees and I told her unfortunately we can't.
27	Palmetto Hair Gallery	461084469697064	May 09 2023	ACTIVE	-	SBC	Mar 29 2021	25.00%	Merchant
	Address : 800 B Jefferies Blvd					Phone : 843-510-3015		Contact : Holly Ackerman
•	-		User: Mike Thomas -> Notes: TT Holly walked her through a transaction and a void
•	-		User: Mike Thomas -> Notes: TT Holly about adding auto settle she was too busy...will call me back when she has time.
•	-		User: Mike Thomas -> Notes: Added auto settle time 6:30 pm
28	Opp Stockyard - Small Animals and Equipment	461084469698215	May 09 2023	CANC	Jun 27 2025	SBC	Mar 03 2022	25.00%	Merchant
	Address : 2369 Hwy 179A					Phone : 850-222-5562		Contact : Kristian Knight
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 200
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 10000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 3500.00
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 95
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 5
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; Pax s80
•	-		User: Charlotte Goff -> Notes: changed status to Approved; uploaded Var Sheet and Signed App; Added MID and approval date
•	-		User: Mike Thomas -> Notes: Downloaded and shipped together with Livestock Market FedEx 2 day delivery
•	-		User: Mike Thomas -> Notes: Now Processing
29	Opp Livestock Market	461084469698504	May 09 2023	ACTIVE	-	SBC	Mar 08 2022	25.00%	Merchant
	Address : 915 Florala Hwy 331 South					Phone : 850-541-1028		Contact : Linda Alford
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 3500.00
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 40000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 85
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 15
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; Pax S80- IP with dial back up; Receipt Header to read - OPP Livestock Market 334-493-4568
•	-		User: Charlotte Goff -> Notes: Changed status to Approved; uploaded VAR sheet; Added MID and approval date
•	-		User: Mike Thomas -> Notes: Downloaded and shipped together with Small Animals FedEx 2 day delivery
•	-		Called Linda to update terminal, she says she was going to cancel account. I gave her the support email address
30	Jimmy Butler Auto Sales Inc	461084469696980	May 09 2023	ACTIVE	-	SBC	Mar 15 2022	25.00%	Merchant
	Address : 907 W Carolina Ave					Phone : 803-943-2120		Contact : Jimmy Butler
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 300
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 75000.00
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 5000.00
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; Pax s80 - Batch time 5:00pm - IP - Tax Calculation of 8%
•	-		User: Charlotte Goff -> Notes: Changed status to Approved; uploaded VAR; added MID and approval date
•	-		User: Mike Thomas -> Notes: TT Kristi concerning install. She says Jimmy had the same equipment before and will set it up himself. Reminded her of box contents.
•	-		Jimmy called and had a question about the PCI Compliance. I directed him to the PCI Help Desk.
•	-		Jimmy called and wanted to know what the extra debits are that are coming out of his bank account. I searched Pioneer and couldn't find any debits other that the $19.95 which he confirmed . I suggested he call his bank and see if they can tell him what the originating source of the debit is that it could be his old processor.
•	-		Jimmy Butler called and said that his monthly statement is showing zero sales. I did confirm that he had batches for November and told him that because December 1st was on a weekend, that they would run the month end process within the next couple of days.
•	-		Merchant called, when they go to Batch Reports and Deposits and inputs December 1st to December 31st as the times it shows No Record. Calling SBC to see what the issue may be.
•	-		Merchant is getting a proxy error where they cannot connect to the Pioneer website to login. Advised to try deleting browsing data (cookies), restarting their router if possible, and trying a different computer.
31	JA BevCo Packaging	461084469692377	May 09 2023	CANC	Jun 27 2025	SBC	May 05 2022	25.00%	Merchant
	Address : PO BOX 53					Phone : -		Contact : Jacqueline OR Aaron
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 25.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 70000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 6000.00
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 80
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 20
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; Pax s80 - IP - Batch Time 7:00pm Eastern; NDF
•	-		User: Charlotte Goff -> Notes: Changed Status to Approved; uploaded signed contract and var sheet; added MID and approval date
•	-		TT Aaron, disabled debit on PAX S80
•	-		Received email from SBC stating that they are closing this account due to ACH rejects (June's fees) and inactivity. Sent Kristi an email asking her to reach out to the merchant to see what's going on.
32	G and M Farm - Ehrhardt	461084469692706	May 09 2023	ACTIVE	-	SBC	May 23 2022	25.00%	Merchant
	Address : 524 Bazzle Rd					Phone : 843-599-1635		Contact : Michael Hiers
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 200
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 100000.00
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 12000.00
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 80
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 20
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; 2 Valor 100s with EBT - IP - Batch 7:30 EST; One terminal to be sent back in 60 days per Kristi
•	-		Returned 2 Valor 100 . Put in Inventory
•	-		TT Michael term was installing firmware when it finished it went back to normal. He ran a transaction now all is working.
33	G and M Farm - Barnwell location	461084469695628	May 09 2023	ACTIVE	-	SBC	-	25.00%	Merchant
	Address : 11365 Dunbarton Blvd					Phone : 803-571-9521		Contact : Michael Hiers
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 200
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 300000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 15000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 80
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 20
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; Valor 100 WiFi - Batch time 7:30pm Eastern; Will eventually do EBT at this location once he receives his FNS approval from the State
•	-		User: Mike Thomas -> Notes: TT Kristi she had several questions concerning transactions and store and forward. I answered all questions. She is doing install later tonight (after hours) at merchant request.
•	-		Per email from Kristi - merchant wants to add an additional terminal. Requested VAR from SBC
•	-		Michael called and wanted the option to not charge the Cash Discount Fee to his cutomers. He's bypassing all of the CD fees for every customer. He has included his processing fees into his products. I reactivated that remove option on his Valor terminal
•	Sep 21 2023		TT Michael advised him that todays deposit will include the 19th also
•	-		Kristi called and said that Michael is concerned that his deposits aren't making it to his account the next day. I explained to her about the issue from the 19th as Mike told Michael and she said that he knew about that one day. He was specifically questioning Friday and Saturday's batches (9/22 & 9/23). Friday's batch made it to his bank early afternoon on Monday, but Saturday's deposit was not posted until late Monday evening. I told Kristi that the deposits went out on time and that it must be his bank that is not posting those until later.
•	-		Kristi called and said that the merchant was having issues sometimes running EBT cards. I called the merchant and spoke to Katrina and she couldn't remember exactly what the error code was (something about a sequence error) but the transaction did go through. I called Valor to see if they knew of a sequence error code that might happen. Daniel at Valor told me that if this happens again to have the merchant reboot the terminal (star and 8 on the screen) and see if it happens again. If it does then send them a screenshot of the error message to support @valorpaytech.com. I called the merchant back and had her go ahead and reboot the terminal. Told her that if she gets the error message again and reboots the terminal to send me a picture of it.
•	-		updated email address per Kristi Sease. Sent request to SBC to change in their system and also changed email address in Valor. He will need to re-register for Pioneer with his new email address.
•	-		Spoke to merchant, stated that he was getting a Daily Threshold Exceeded Error. Spoke to SBC and Valor, SBC increased transaction limit to 500. Merchant is no longer receiving that error, but I let them know to call us if they do.
•	-		Spoke to Michael, let him know that his batch from 11/08 was sent from terminal, but declined on Tsys. EBT cards went through. We are having Valor resend the batch without the EBT cards. Awaiting for Valor to resend the batch.
•	-		Spoke to Michael regarding the batch from 11/8 that still has not been paid. I called SBC and spoke to Conrad and he told me that the batch rejected at TSYS for a Hierarchy \Verification error and that Valor should send the batch again because the issue was fixed. Alex called Valor and opened Ticket 53739 asking that the batch be resent. I called Valor late Friday afternoon and escalated the issue and told them the reject reason for the batch and told them the issue had been fixed and to please try to resend the batch as soon as possible.
•	-		I checked Pioneer and Valor still has not resent the batch yet. I called Valor to get a status update on the ticket we opened last week. The only update that was on there was that the development team had tried to resend the batch on 11/12/24 and had gotten a Bad BIN - Host Disconnect error. When I called Conrad at SBC to see if he could see the rejected batch on Tsys again for 11/12 he said there was no rejected batch on the 12th that the only other rejected batch was from 11/10/24. He could not see where Valor had even attempted to resend the batch again since we opened our ticket. I sent an email to Support@Valor email and cc'd Emily, Dee and Gene (at Valor) asking for this to be escalated.
•	-		I received notification this morning that Valor did push the batch from 11/8 last night, but it missed the NDF window. It will be added to 11/19/24 batches and will hit merchants bank 11/20/24. Conrad confirmed that the batch was there - batch 641 for $5206.16 - All of the EBT transactions from 8th were paid with 11/12/24 batch. I did confirm with Michael that his deposit from that day was over by $650.15 and explained to him that was the EBT transactions.
•	-		Talked to Michael he was getting config error. reset terminal now working
•	-		Spoke to Joe Anna, she stated that for some reason now EBT cards are not working. Checking with Valor/SBC on why the cards are not going through.
34	Ehrhardt Pharmacy	461084469695373	May 09 2023	CANC	Jun 27 2025	SBC	Oct 28 2020	25.00%	Merchant
	Address : 12930 Broxton Bridge Rd					Phone : 803-267-2121		Contact : Donna Avant or Lauren/Ashley
•	-		User: Charlotte Goff -> Notes: Upgrading terminals to A80 Swipe Simple. Terminal was deployed 4/5/22. IBUXX still 3.95%
•	-		User: Morgan Withee -> Notes: Updated their fee to $49.95 for SS ibuxx.
•	-		Lauren called in asking about Virtual Terminal. I explained to her what it is. She asked that we add VT to her profile. Sent request to SBC to ask for additional Var
•	-		Batch close error, deleted a trans for $26.35 and closed batch
•	-		Questions on why there wasn't a line item for non-cash adjust
•	-		Sent Kristi cancel form for SBC and I cancelled USA ePay account
•	-		Received email from Kristi asking me to email merchant a cancellation request form. Emailed it to: [email protected] with instructions on how to return equipment
•	-		Received 2 Pax A80s back today along with signed Cancel Form. Submitted request to SBC to cancel account. Cancelled account in our system.
35	Downtown Envy	461084469699161	May 09 2023	ACTIVE	-	SBC	Oct 05 2022	25.00%	Merchant
	Address : 220 E Washington					Phone : 843-549-7219		Contact : Annette Bradley or Mark Bradley
•	-		TT Annette she said the old equipment is shipping back to us today
•	-		Recveived 2 PAX A80 back from merchant. SN: 1240248258 and 1240122714 cleared apps from terminal and put into inventory
•	-		TT Annette turned of auto settle per her request
•	-		Billie called and needed to confirm if a customer was double billed on 4/26 for $64.83 CARD 9947. I confirmed the double billing and got the complete card number for her. I then called her back and walked her through how to run a refund.
•	-		Bonnie called because on 4/20 a customer was charged twice for $86.07 card#7965 and wanted to know how to do a refund so I first confirmed that the transaction did in fact go through twice and then I walked her though the steps to refund and the refund was successful.
•	-		TT Billie, confirmed a transaction of $89.41 went through twice on 2/9/24. She will refund.
•	-		Billie called and wanted to see if a customer had been doubled billed from 2/11/25 on card Visa 4926 for $28.49. The transaction was duplicated so I got the card number for her and she successfully issued a refund.
36	Deep South Hunting Services	461084469693902	May 09 2023	ACTIVE	Dec 11 2024	SBC	Dec 16 2022	25.00%	Merchant
	Address : 4989 Orange Grove Rd					Phone : 803-707-7798		Contact : Jason Peek
•	-		SBC - IBUXX - 3.95% - Swipe Simple Mobile App $29.95/mo - Batch time 6:00pm Eastern
•	-		Kristi took her Swipe Simple Card reader from H and S Stockyards and gave it to Jason Peek.
•	-		SBC sent email that July fees were returned. Left Jason a voice mail asking him to call our office so we can find out when he will have the funds in the account.
•	-		called and left multiple messages for Jason regarding the returned July fees and never received a response back. SBC sent an email today stating that they are closing his merchant account until the balance is paid.
•	-		Updated banking information and submitted request to SBC for the same. Informed Jason of the balance owned for the returned ACH and fees ($120) and told him we'd debit it from his new account.
•	-		Received an email from Conrad regarding January billing being returned by merchant's bank for NSF - $29.95. Called merchant and left a voicemail for him to call the office. We need to know when the funds will be in his account so that we can send out the debit again.
•	-		Jason Peek called and said he has a sale to process for a hunt and wanted to know what to do to get his account reactivated. I informed him that he needed to have $84.90 in that account so that SBC could send the debit for Dec 2024 and Jan 2025 fees and then the funds from his sale would be paid out. He told me to go ahead and have them re-send the debit that the money is there. Informed Conrad to resend the debit. Jason said he would wait a couple of days before running his sale.
•	-		Spoke to Jason, processed a sale for 1200$ that was being held. Checked his account and 29.95 and 54.95 was withdrawn for previous debt. Spoke to Conrad who requested a screenshot showing the successful withdrawals. Sent it to Conrad and now Jason should receive his funds on 02/18/2025.
37	Country Paradise Diner	461084469697410	May 09 2023	ACTIVE	-	SBC	Dec 05 2022	25.00%	Merchant
	Address : 2253 Buckhead Rd					Phone : 803-676-0034		Contact : Cynthia Rivera
•	-		SBC-IBUXX-3.95%-Pax S80-IP-10:00am Eastern-NDF
•	-		Merchant returned Pax S80
•	-		Merchant called in stating they have not received Saturday and Monday's deposits yet. I explained that Monday was a bank holiday and that those deposits should be hitting his bank account today. I sent him the deposit trace id for 10/7 & 10/9 so that he could have his bank trace the deposits. He confirmed that he had received Friday's deposit.
•	-		Updated banking information to Enterprise Bank and sent change request to SBC.
•	-		Cynthia called and wanted to know why she did not receive her deposit from 6/18. I explained that 6/19 was a federal holiday and the banks were closed for processing. I confirmed the deposit amounts she should be receiving today from 6/18 & 6/19
38	Consignment Envy	461084469692359	May 09 2023	ACTIVE	-	SBC	Jan 17 2023	25.00%	Merchant
	Address : 813 Bells Hwy					Phone : 843-782-5000		Contact : Annette Bradley
•	-		TT Annette called her to see when she is going to start using her new terminal ...she said as soon as she could get a long enough ethernet cable which she plans on doing this week.
•	-		TT Annette reloaded terminal she already had and tested both terminals. She also wanted auto batch removed. All working
•	-		Annette called and needed to do a refund on her Pax s80 and didn't realize that she would need the card number. She needed to call and get the card number first though. She said she though she could do it herself after she got the card number but if not, she would call back for help
•	-		Merchant called in and needed to know what to do about a bank account change. Emailed her a change request form and told her to send the signed form back with a voided check.
39	Collins Lowcountry Hunt Club	461084469697235	May 09 2023	ACTIVE	May 25 2025	SBC	Mar 02 2022	25.00%	Merchant
	Address : 10640 Erhardt Rd					Phone : 803-928-0410		Contact : Tom Collins
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 20000
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 60000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 15000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 80
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 20
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; Swipe Simple Mobile App with bluetooth reader; Batch Time 7:00pm Eastern; NDF
•	-		User: Charlotte Goff -> Notes: Changed Status to Approved; uploaded Var sheet; added MID and approval date.
•	-		User: Mike Thomas -> Notes: Shipped dongle
•	-		User: Mike Thomas -> Notes: TT Kristi she will call me when she is ready to set the merchant up.
•	-		User: Mike Thomas -> Notes: TT Kristi and Tom. Walked them through updating firmware and running a test and void. All working
•	-		TT Kristi reset SS password to Deerhunt
•	-		Per email from Kristi Tom says he can't run AMEX, I have tried calling both numbers. Left a voicemail on one and the other says mailbox full. I called Kristi she will tryto get in touch with him to call office.
•	-		Kristi sent email stating that merchant wants to borrow a bluetooth reader for a show that he will be attending for the whole month of February. We are renting him our Loaner #3 bluetooth reader for $9.95/mo. When he returns the reader, we will take the additional $9.95 out. Bluetooth reader will be shipping today. FedEx tracking# 774909837594
•	-		updated monthly fee to $39.90 for their Loaner SS reader. Will reduce back down to $29.95 once loaner has been returned.
40	Claxton's Auction Co LLC	461084469697502	May 09 2023	ACTIVE	-	SBC	Mar 10 2022	25.00%	Merchant
	Address : 18627 Lowcountry Hwy					Phone : 843-866-2500		Contact : William Claxton
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 200
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 20000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 2000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 80
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 20
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; Pax s80 - DIAL - Batch time 7:00pm Eastern time; Tax Rate 8%; Receipt footer = No Refunds After 30 Days
•	-		User: Charlotte Goff -> Notes: Changed status to Approved; Uploaded VAR sheet and added MID and approval date
•	-		User: Mike Thomas -> Notes: Downloaded and shipped FedEx 2 day delivery
•	-		User: Mike Thomas -> Notes: TT Kristi she set up terminal on 3/16/22 say it all went well
•	-		User: Mike Thomas -> Notes: TT William concerning updating his terminal for tap pay. He will call me back when he is with the terminal
•	-		User: Mike Thomas -> Notes: TT William updated terminal and told him paper size for PAX S80
•	-		Cindy called and wanted to know how to get her 1099 for the business's taxes. I emailed her the Pioneer QRG and told her that she would have to register for that and then pull it from there once she gets approved.
41	C E Farm Services	461084469699786	May 09 2023	CANC	Jun 27 2025	SBC	-	25.00%	Merchant
	Address : 16477 Heritage Hwy					Phone : 803-793-3746		Contact : Nikki
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 3500
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 10000
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 80
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 20
•	-		User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; Pax s80 - IP - Batch time 5:30pm Eastern time; NDF
•	-		User: Mike Thomas -> Notes: Downloaded PAX S80 and shipped FedEx 2 day delivery
•	-		User: Mike Thomas -> Notes: TT Nikki updated terminal to accept tap transactions
42	C & N Auto Parts	461084469699766	May 09 2023	ACTIVE	-	SBC	Jan 19 2023	25.00%	Merchant
	Address : 109 M. L. King Blvd					Phone : 803-625-0678		Contact : Gary Mole or Olivia
•	-		SBC - IBUXX - 3.95% - Pax s80 - Dial - Batch 6:00pm Eastern
•	-		Downloaded Pax S80 SN: 2K941673 TID# 76877860 and shipped FedEx
•	-		Gary called in and needed to know if a transaction went through because his machine said remove card and did not print receipt. Transaction was for $24.00 on card 2490. We called SBC they could not find the transaction in the Auth log. Talked to Gary again and he reran it successfully.
•	-		Olivia called in to say that they had not received any desposits since they started processing on 1/23. I looked in Pioneer and didn't see any batches. I manually closed their batch today and told her that all of those funds will hit their bank account tomorrow (from 1/23 - 11:20am 1/26/23 Eastern Time) will be included in that deposit. Checked in Pax Store and the merchant was not set up for Auto Batch. Because of them being on dial-up, we will ship them a new terminal and include a return label for them to ship the old one back to us. Told Olivia that they would have to manually batch until the new terminal comes in.
•	-		Downloaded PAX S80 SN:2M773391 and shipped FedEx
•	-		TT Olivia confirmed she batched out and informed her the new terminal should arrive Monday
•	-		Olivia called in and needed the password for a refund. the password was current days date. She was able to run the refund
•	-		Returned Pax S80 and put in inventory SN 2K941673 also disabled and deleted in BroadPos
•	-		Olivia called and wanted something in writing what the fees are that they are paying as owner's previous processor is telling him that he can get cheaper than what he's paying right now. I explained the Cash Discount program to her and confirmed that they are only paying $19.95 / month and that the cardholders are paying all of the interchange processing fees. I did explain to her that the copy of the application will show the 3.79% but that the cardholders are paying that amount. I told her I will send her the January statement along with it to back up the fact that all they were billed is $19.95.
•	-		TT Olivia says she has been having issues with Tapping cards so we reset terminal. This could be a card issue as some work and other don't. She will monitor and let us know of any issues
•	-		TT Oliva she wanted to know if she ran a card twice. I caled SBC they saw 2 auths. So I walked Oliva through a void. Should be good to go.
•	Oct 11 2023		TT Olivia, error in batch deleted trans #5 $104.00 batched terminal out then reran the transaction.
•	-		Gary called in and asked why his terminal would charge a customer 2 times when he only gets one approved receipt. I explained how it could be the connection dropping off. He says his terminal is hooked to an ethernet cord. He said that he just doesn't want the hassle of having to deal with his customers coming back to him and telling them that they've been charged twice. He said that never happened with his previous processor so he's going back to them. He asked me to send him the cancellation form. I did tell him that we could not cancel his account until he returns his terminal.
•	-		Olivia (store manager) called this morning and wanted to talk about the conversation that I had with Gary yesterday afternoon. She reminded Gary that when they first set up that I told them that it would be better to process using WiFi or Ethernet but they wanted to stay on dial up. So he has decided that he does not want to cancel, but they do want a better terminal (sending them a Valor 100) and will use WiFi.
•	-		Merchant returned PAX S80 I deactivated in PAX
•	-		Spoke to Olivia, stated that they batched a return for 73.83 on 05/23/2024 and the customer still had not seen it go back into their account. Everything looked right on SBC's side via Customer Support. Customer Support stated if they do not see it by Monday to let us know and we will reach back out to SBC,
•	-		Gary Mole called in about a refund that he processed on 5/23 for $73.83 on Card 2744. He said that the cardholder has not received his refund yet. I called SBC to make sure that the refund didn't reject at settlement. I left Gary a message to have the cardholder call his issuing bank (Navy Federal Credit Union) because the refund did fully process and his bank should have posted it by now.
•	-		Olivia called and needed to know if a card 6606 had been processed within the last couple weeks. I was able to locate the transaction and she confirmed the amount.
•	-		Spoke to Gary, he needed an amount that they charged to card ending in 4329. Gave Gary the amount and he was all set.
43	Better Now Boutique	461084469695375	May 09 2023	CANC	Jun 27 2025	SBC	-	25.00%	Merchant
	Address : -					Phone : 843-560-0978		Contact : Renee Sweatman
•	-		Renee Sweatman called and said that they will be closing their business at the end of May. I sent her the Cancellation Request form and informed her that she would need to send the bluetooth readers back to us before we could cancel her account. She said that she will drop the signed form in the box with the readers when she sends them back
•	-		Received Equipment - submitted close request to SBC
•	-		Returned 2 B250 card readers
•	-		Donna Beach called in and needed the 1099 for 2024. SBC emailed that to me and I forwarded to her at [email protected]
44	B & B Meats and Fish LLC	461084469693984	May 09 2023	ACTIVE	-	SBC	Jul 01 2022	25.00%	Merchant
	Address : 3142 Main Hwy					Phone : 803-245-4920		Contact : Sue Barnwell
•	-		TT Ernestine she wanted a guide to pull statements, sent her an iBuxx Pioneer QRG
•	-		TT Kelsey app update to disable debit
45	Annie's Organic Market	461084469695145	May 09 2023	CANC	Jun 27 2025	SBC	-	25.00%	Merchant
	Address : -					Phone : 843-538-2565		Contact : -
•	-		Spoke to Kristi, merchant told Kristi they had called at the beginning of September to cancel their account. Kristi asked if they had sent back the equipment and merchant stated they did not because they never received a cancelation form. Form has been sent to [email protected].

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