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SBC

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Vantiv

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Rise CC

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Rise PCS

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Elavon

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Tesla FD

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FDR - Concord

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Rev19 - AFS FD

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PCS Direct

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Clearent

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Shift4

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OLD RISE

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Rev 19 - AFS TSYS

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MAG

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istream

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Sr. No.	DBA Name	MID	Date Added	Status	Status Change	Processor	Approval	Split	Is Override / Is Merchant
1	Ripley Chiropractic Clinic	434378362884	May 09 2023	CANC	Jun 05 2024	-	-	-	Merchant
	Address : -					Phone : 731-635-7044		Contact : Joe Stanfield
•	-		User: Mike Thomas from Tech Support - Notes: TT JoAnn, Retry Batch walked her through settlement.
•	-		User: Linda Billings from Sales - Notes: JoAnn called, settlement failed. Checked on Auth code & $81.20 sale still needs to settle. Did Auth report, trans still in terminal. Term not getting dial tone, using splitter, had her plug directly into phone jack. Needs new splitter.cs # 4912193
•	-		User: Christina Sullins -> Notes: TT Joe, he was asking about EMV terminals and the option to change to Vantiv for better rates.
•	-		User: Christina Sullins -> Notes: TT Amy, the transaction for $25.00, 09/22/15 was batched out on 09/23/15 for card ending in 5497.
•	-		User: Mike Thomas -> Notes: Downloaded VX520, advised Joe. Will pick up from office.
•	-		User: Mike Thomas -> Notes: VX520 s/n 288-652-701
•	-		User: Mike Thomas -> Notes: TT amy, having comms issues. Reset terminal.
•	-		User: Christina Sullins -> Notes: TT Amy, they have an overage of $22.08 from 10/19/15, I will call her back when I can look at the transactions after lunch.
•	-		User: Christina Sullins -> Notes: TT Amy, she had a transaction to split due to lack of funds on card to cover the whole ticket. Just wanted to make sure she was running the card correctly.
•	-		User: Christina Sullins -> Notes: TT Amy, Card#2635 was ran 3 times and then card#2782 was ran 2 times. We walked through refunds. Password is: 1 alpha, alpha,66831
•	-		User: Emily Karawadra -> Notes: TT Amy, she is having the same terminal issues. Sent call to Mike to assist with this.
•	-		User: Mike Thomas -> Notes: TT Amy, having Comms errors again...Checked on a $14.72 did not go through. She is using a splitter which I advised her could be the issue. She is having phone lines checked.
•	-		User: Christina Sullins -> Notes: Conferenced Amy and I with Chase to help with fixing the VX520 after comm error. They changed the Baud Rate from 2400 to 1200. Suggested moving from dail to ip. Amy will tell Dr. Stanfield.
•	-		User: Christina Sullins -> Notes: Amy called and they want to change to IP. Also asked about a transaction from 11/24/15, but we cannot see it yet. She asked for us to call her back Monday, 11/30/2015
•	-		User: Mike Thomas -> Notes: ASR to change communication to ethernet. ASR# 874600
•	-		User: Christina Sullins -> Notes: TT Amy about a card declining. The was a true decline.
•	-		User: Christina Sullins -> Notes: TT Amy, she needed to know how to refund a transaction.
•	-		User: Pennye McAnulty -> Notes: TT Amy wanted to know how to reprint a receipt. She had already batched out the terminal.
•	-		User: Pennye McAnulty -> Notes: Received request to close account for Joe. He sold the business.
2	Rob-Aire Enterprises	434341336882	May 09 2023	CANC	Jun 05 2024	-	-	-	Merchant
	Address : -					Phone : 901-272-0805		Contact : Robert D. Kermick
•	-		User: Virginia Blankenship from Operations - Notes: Needed to program terminal, tsf to Mike
•	-		User: Linda Billings from - Notes: Same problem as when Mike went to location on 3/10. Gave Mike not to call her on 3/12 morn.
•	-		User: Mike Thomas -> Notes: Ordered power pk for Omni 3750.
3	Thomas P Chu MD PC	8030907672	May 09 2023	CANC	Mar 09 2024	-	Jan 01 1970	-	-
	Address : -					Phone : 901-755-2511		Contact : Sabrina Stanfield
•	-		User: Mike Thomas -> Notes: Download iCt220 SN 7315349CT015776 IP
•	-		User: Kay Arpin -> Notes: Error trying to update PCI (no resource found) verified MID and Banking, could not access on our end either, advised to call PCI Help Desk
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 50.00
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 6000.00
•	-		User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Morgan Withee -> Notes: Need to close the account. said another company came in and did a rate review and they already bought new equipment. Nothing we can do to save the account.
•	-		User: Morgan Withee -> Notes: Let her know once I get email for cancellation I will put in a request. I told her because it is the last day of June that she may have a July billing as well that will come out in August.
•	-		User: Morgan Withee -> Notes: got email for cancellation. Put in service request to close account.
4	THOMAS P. CHU, M.D. P.C.	434424268887	May 09 2023	CANC	Jun 05 2024	-	-	-	Merchant
	Address : -					Phone : 901-755-2511		Contact : SABRINA STANFIELD
•	-		User: Linda Billings from - Notes: Sabrina called & I called back at ext 16. She is out so left brief message regarding sales higher than $140 causing Risk to question sales.
•	-		User: Linda Billings from - Notes: Sabrina called. Forgot to batch on 4/17, just checking on auto/batch. Trans did settle.
•	-		User: Christina Sullins -> Notes: Joe asked if the terminal was EMV ready it is not, he may move them to Vantiv
•	-		User: Christina Sullins -> Notes: He also asked for EMV terminal pricing.
•	-		User: Mike Thomas -> Notes: Downloaded VX520, advised Joe. Sabrina pick up from office.
•	-		User: Mike Thomas -> Notes: VX520 s/n 288-652-760
•	-		User: Christina Sullins -> Notes: Sabrina called asking about why the terminal wasn't taking the EMV cards, they have a VX520 that will need a partial download later for that encryption.
•	-		User: Christina Sullins -> Notes: Sabrina called, she is getting a decline on a health savings card and was asking what to do.
•	-		User: Christina Sullins -> Notes: VX520 says tamper and Mike said it will need replacing.
•	-		User: Mike Thomas -> Notes: Took VX510DC to merchant location until VX520 is repaired under warranty
•	-		User: Mike Thomas -> Notes: Downloaded VX520 will deliver to them today. Was just returned under warranty repair.
•	-		User: Mike Thomas -> Notes: Requested cancel

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