Merchants

Back
View Merchant
File here * Notes * Status Date
Send Email to Merchant Send Email to Sales rep Send Email to Employee
Send Email to Merchant Send Email to Sales rep Send Email to Employee
Send Email to Merchant Send Email to Sales rep Send Email to Employee
Send Email to Merchant Send Email to Sales rep Send Email to Employee

Bank 1 Information

  

Bank 2 Information

Overrides who receive partial commission on all of BINSWANGER ENTERPRISES LLC Accounts

                  

Default Setup

                  
                  
                  
                  

Merchant CMS

%
%
%
%
  
  
  
Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Aug 01 2023 12:00 AM Entered in sr to lower rate to go active 3/1. attached rate reduction form in documents and merchant file Dee Karawadra Jan 31 2024 01:39 PM
2 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT Shawn - she called to say the terminal didn't batch last night (12/21/21). She received Batch Close Error when trying to batch out. Had to delete a trans for $23.19. She confirmed the customer ended up paying the $23.19 in cash. Once we deleted that transaction she was able to batch successfully Dee Karawadra Jan 31 2024 01:39 PM
3 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Daily Audit for 10/12 transactions showing did not batch. Talked to Shaun and she said that Jenny had to manually batch this morning and that it did batch successfully. They had already batched when I called them. Dee Karawadra Jan 31 2024 01:39 PM
4 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Jenny yesterday 8/24/21 and advised her the request was complete and they should see the deposit in the next couple of days. Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Checked NPCrm the service request has been completed for the 82 transactions. They should see this deposit in the next day or two Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: 8/16/2021 ââ?¬â?? Talked to Jenny ââ?¬â?? She was having problems getting a refund entered for a cardholder where the original sale was processed on 7/30 for $40.06. The amount she was trying to refund was a partial amount of $7.73. I confirmed that she was on the same terminal where the original sale had been processed. I can see the transaction of $40.06 in SwipeSimple and it had been authorized through the terminal. I had her go into the transaction history on the terminal and she located the transaction but when she pulled it up there was no option to run a refund. I called SwipeSimple and spoke to Erik. He had us uninstall and reinstall the app so that we would get the latest version. (her old version was 6.3.0 and after the reinstall she is now on 6.5) ââ?¬â?? he hung up during this process. After the reinstall and logging back into the terminal we located the transaction in the transaction history again but still there was no Refund option. I called SwipeSimple again and this time I spoke to Grace. Grace walked the store through a few things to look at on the terminal. She did confirm that Jenny was logged in correctly and to the branch 043. She had Jenny look at other transactions within the transaction history to see if the Refund option was available for those transactions and it was not. At that point Grace had Jenny send a diagnostic report from the terminal. 8/17/2021 ââ?¬â?? Grace calls me to inform me that the terminal must have had some kind of error or something that occurred on 7/28 because she could not see that the terminal had been batched out since the 27th. Grace told me to have Jenny try to manually batch the terminal and if she couldnââ?¬â?¢t get the terminal to manually batch to try to batch out through BroadPos. The store received an error of ââ?¬Å?Batch Code Error 000100ââ?¬Â when trying to batch through the SwipeSimple app on the terminal. I then had the store try to batch through the BroadPos system and she received an error S:3R:DF:09T:1D:403968******6453. I called TSYS and spoke to Andrea. After explaining what has happened she saw a suspect transaction in their system that was an invalid card for the amount of $220.37 (card # 6453) taken on 7/28/21. Apparently there was an authorization issued on this transaction (095957) but the SwipeSimple system has no record of this transaction. TSYS was seeing 2 transactions on the same card one was an invalid transaction and one was not. According to Graceââ?¬â?¢s theory the store tried to run a transaction on the terminal and got some kind of error or something. After not being able to get an approved receipt from the terminal and not seeing the transaction in the Transaction History on the terminal the store ran the same transaction through the Virtual terminal for $220.37 (card # 6453) and received an auth code of 330285 which was settled and is visible in Swipe Simple system. Grace and Uday at Swipe Simple tried to walk the store through the process of voiding the transaction out on the BroadPos system to remove that transaction from the batch so that the store could manually batch out. When the store tried to do this they received an error code and could not void it. The reason for the initial call was to issue a Refund but no Refund option was available due to none of the transactions having been batched out. They canââ?¬â?¢t refund a transaction that has not been settled. No transactions have been batched on the terminal since 7/28/21 totaling $10150.35 Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Jenny and advised her that will have put in the request for Vantiv to settle their transactions and we put a rush on it. Dee Karawadra Jan 31 2024 01:39 PM
8 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT - Jenny - She was trying to issue a refund but did not have the refund option on the transaction. I confirmed that she was logged into the terminal which is where the original sale was processed and that she was logged in as Branch043@binswangerglass.com user. She located the transaction in the terminal but no refund option. Called Swipe Simple and spoke to Erik. He had us do an uninstall and reinstall and it still no refund option. Called SwipeSimple again and spoke to Grace. She had Jenny run a diagnostic report which the SwipeSimple engineers will review. Jenny will wait to see what the results are before running the refund. She did not want to process the refund through Tsys Sierra. Dee Karawadra Jan 31 2024 01:39 PM
9 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Put in request with iso client services to do a group address change to P O Box 171173 Memphis TN 38187-1173 Dee Karawadra Jan 31 2024 01:39 PM
10 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Turned off level 2 and 3 processing USA ePay Dee Karawadra Jan 31 2024 01:39 PM
11 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: Updated tax id Dee Karawadra Jan 31 2024 01:39 PM
12 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Changed : Tax ID FROM 5400141190 TO 45-2494422 Dee Karawadra Jan 31 2024 01:39 PM
13 Aug 01 2023 12:00 AM User: Christina Sullins -> Notes: Legal Contact: Jennifer Thomas RT: 307070267 Acct: 76968107562 Dee Karawadra Jan 31 2024 01:39 PM
14 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas - Department: 5 - Notes: TT Becky, invoice number merchant is inputting not showing on receipt...had host generates invoice number turned off. Dee Karawadra Jan 31 2024 01:39 PM
15 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas - Department: 5 - Notes: TT Kelly, reprogrammed terminal for transaction recall issues. Dee Karawadra Jan 31 2024 01:39 PM
.....

Owner 1 Information