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Bank 1 Information

  

Bank 2 Information

Overrides who receive partial commission on all of Trents Rental Center Accounts

                  

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Apr 12 2024 05:25 PM Mike Thomas TT Trent he had accidently switched to Spanish...had him press F4 to enable English Mike Thomas Apr 12 2024 05:30 PM
2 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Called Elavon back and spoke to LIndsey. She could see both authorizations in the auth log but the $30600 was auto-reversed. She did say that Trent would be funded the $10449.63 and advised that he try to run the balance in 2-3 business days. Called Trent and he was ok with that as he still has the merchandise as well. Dee Karawadra Jan 31 2024 01:39 PM
3 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT - Trent - he tried to run a $30600 transaction but received a comm error - decline. He called the cardholder and the cardholder called his bank and they told him to go ahead and rerun it that they'd approve it This time when Trent tried to run the transaction again he received a partial approval for $10449.63 on MC # 6920. The cardholder looked at his account on-line and saw that both transactions had been approved. I called Elavon (spoke to Meghan) to see if they could see the 2 transactions in the Auth Log. She couldn't see them right now but told me to call back in about an hour to see if they show up. She said it takes about an hour for things to cycle through their system so they can see authorizations. Trent was going to call the cardholder back and try to explain to him what happened and have the cardholder contact his back to see if they will go and and put the $30600 back to his credit available. If they do then Trent will run the transaction for the balance owed. I did tell Trent that the next time he runs a ticket this size to please contact us before he authorizes it so that we can give the processor a heads up so that it will not be held. Dee Karawadra Jan 31 2024 01:39 PM
4 Aug 01 2023 12:00 AM User: Cheri Hansen -> Notes: Need DL EIN and voided check Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 100 Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 1000.00 Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 12000 Dee Karawadra Jan 31 2024 01:39 PM
8 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 400.00 Dee Karawadra Jan 31 2024 01:39 PM
9 Aug 01 2023 12:00 AM User: Kay Arpin -> Notes: emailed reminder about PCI Compliance due. Dee Karawadra Jan 31 2024 01:39 PM
10 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: Spoke to Trent wanted to know the current rates on his account. Dee Karawadra Jan 31 2024 01:39 PM
11 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Downloaded iCT220 SN 2216047CT011465 Dial Dee Karawadra Jan 31 2024 01:39 PM
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