| 1 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Tt Keith will do a full download to change communication to IP |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 2 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: called in stating terminal would not work. Determined terminal is VX520 on dial up. Gave them Http://info.worldpay.com/worlpay-download to do a partial download per Vantiv Tech Support message. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 3 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Jeff called and said I never sent him his 2020 states although I did. I showed him where to find them and send him May - July. I told him they are being mailed now and he should get one in the mail for July any day now. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 4 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Jeff called was having trouble running a corporate card. Issue was resolved after a few trial and errors. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 5 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Jeff called back and requested all of 2020. I went ahead and sent him Jan-April. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 6 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Sent Jeff his statements from 2018-2019. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 7 |
Aug 01 2023 12:00 AM |
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User: Emily Karawadra -> Notes: called in never got statments emailed to him. I requested Morgan to email them |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 8 |
Aug 01 2023 12:00 AM |
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User: Aimee Jones -> Notes: Jeff called needing statements from 2018. I requested statements be emailed to him. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 9 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Jeff advised him to select Softpay to get to sale screen. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 10 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Jeff advised him to select Softpay to get to sale screen. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 11 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Jeff called needed help with getting terminal back to Sale/Void Screen |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 12 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: Jeff called wanted to know about getting the paper fo the terminal. Told him we would send him some. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 13 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Jeff walked him through a sale, term needs to be on a dedicated line. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 14 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Jeff, walked him through a manual sale....approved. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 15 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Jeff, walked him through a manual sale....approved. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 16 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Jeff comms error, was trying to use terminal while being on his phone, they share a line. All working. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 17 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: Merchant called in trying to us new terminal receiving an error message. transferred to Mike. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 18 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Downloaded VX520 SN: 262-793-647 Dial. Shipping ground |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 19 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Converted to Secure Bancard on 11/15/18 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 20 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Old FD Merchant Number: 434287014881 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 21 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: Sent Elavon Paperwork back on 10/25/2018 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 22 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: Terminal not working its getting error message. Hypercom T7plus needs to be replaced. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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