| 1 |
Feb 21 2024 12:13 PM |
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Mike Thomas |
TT Michelle and advised her she can pull statements in IQ, she thought it was just for transactions. She will call me when she needs help with that. I had sent her December and January |
Mike Thomas |
Feb 21 2024 06:12 PM |
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| 2 |
Dec 14 2023 12:00 AM |
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Charlotte Groff |
Michelle called and wanted to confirm that a refund for $804.09 on card 6749 went through on 12/12. The customer was saying that his bank did not have it. I confirmed in IQ that the refund was processed and settled and I sent her a screenshot showing the authorization and settlement record for the transaction. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 3 |
Oct 16 2023 12:00 AM |
Oct 16 2023 |
Mike Thomas |
TT Michelle, emailed her 1099K |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 4 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Michelle confirmed a transaction for $535.84 was voided. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 5 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Terminal has been running duplicate transactions for 3 months now. So Vantiv suggest we sen them a new terminal. Downloading one now to get out to them as quickly as we can. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 6 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Emailed a copy of transactions ran on 4/30/2020 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 7 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: Received cancellation letter sent to Peggy. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 8 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Tammy, got full card number for a prior transaction. (ending in 9610) that was undercharged. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 9 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: lowered rates on account per Peggy. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 10 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: TT michelle needs terminal set up for auto settle and customer code. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 11 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: TT Michelle terminal is getting power but they are receiving a smiley face on terminal called TS and they are stating the terminal needs to be replaced. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 12 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: Faxed copy of 2015 1099K |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 13 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: Here is the case# 04016938. Peggy will try the download. IF she has issues she will call Mike. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 14 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: TT Anmber, Lvl 2 Tech Support at Vantiv. They do not call the merchant for ANY updates. New tid: 6424952 HRTD220VD.
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 15 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 16 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: TT Peggy, she is with Melissa. No one from Vantiv has called to do the terminal software update. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 17 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Format errors, advised Michelle that Ingenico is having a terminal software update and Vantiv helpdesk will be calling in 24-48 to walk them through the update. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 18 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: TT Michelle, she had 2 card that when inserting the chip said format error. All other cards are fine. Suggested to find out what bank card is issued on and she told customer to check with their bank. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 19 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Michelle, confirmed a transaction for $70.36 went through on 10/21/15. Walked her through a void. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 20 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Dawn, corrected time and date on terminal. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 21 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Michelle, terminal having errors, had her reset the power...now working. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 22 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Ordered iCT220DC shipping to Impact for programming |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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