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Overrides who receive partial commission on all of Binswanger Enterprises LLC Accounts

                  

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Aug 01 2023 12:00 AM Paula called and wanted to know how to issue a partial refund on the VT. She was logged in as CCUser so I told her to log in as Branch user then she would be able to refund. She processed refund successfully Dee Karawadra Jan 31 2024 01:39 PM
2 Aug 01 2023 12:00 AM Paula called in and was getting Batch close error. Had to delete a transaction from 4/7 for $6.01 card 6053. This customer ended up paying cash. After transaction was deleted, the batch closed successfully Dee Karawadra Jan 31 2024 01:39 PM
3 Aug 01 2023 12:00 AM Received an email from Corissa Stephens at Corporate. Paula had emailed her this morning saying that her terminal did not batch for 3/23 transactions. Confirmed in IQ and then called Paula. She was able to manually batch without issue Dee Karawadra Jan 31 2024 01:39 PM
4 Aug 01 2023 12:00 AM Entered in sr to lower rate to go active 3/1. attached rate reduction form in documents and merchant file Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 01 2023 12:00 AM Paula called and said she hasn't received a batch report on her terminal since 1/27. She did batch for 1/27 but didn't run any more transactions on terminal until 2/6 and then on 2/8. I had to delete $33.27 Card 1383 from 2/2. She confirmed that this customer paid in cash when the card didn't go through. She was able to successfully batch aftewards. Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Called Tech support and they transferred me to escalations. They were able to force the $40.00 transaction through and said it should be in the bank in 24-72 hours. Card ending in 8087 ran on 2/28/22 Auth code was 051BC6 Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Sent email to ISO_client_services@fisglobal.com to get the trans of $40.00 - Card # 8087 - Auth code 051BC6 taken on 2/28/22 pushed through to settlement Dee Karawadra Jan 31 2024 01:39 PM
8 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Paula had to delete a transaction for $40.00 then batched. Charlotte will request it rerun through Vantiv Dee Karawadra Jan 31 2024 01:39 PM
9 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Paula Had to delete a trans for $924.00 they ran the trans on VT through Branch 11 closed batch Dee Karawadra Jan 31 2024 01:39 PM
10 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: During Daily Audit - noticed 10/13 didn't batch. Called Branch and spoke to Paula. Tried to close batch from SwipeSimple first and it said the batch was empty. Looked at current batch in Tsys and saw 5 transactions in there (4 from 13th and 1 from 14th). Asked about 1st transaction of $56.45 - Card 2857 and Paula said terminal wouldn't work so she keyed it into Virtual. Check Virtual but didn't see it so checked the Mobile #11 trans and found it there. Cardholder was billed for that so we deleted it from the current batch in Tsys and then manually closed out the batch from Tsys. Dee Karawadra Jan 31 2024 01:39 PM
11 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Paula walked her through a refund Dee Karawadra Jan 31 2024 01:39 PM
12 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Put in request with iso client services to do a group address change to P O Box 171173 Memphis TN 38187-1173 Dee Karawadra Jan 31 2024 01:39 PM
13 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Turned level 2 and 3 processing off USA ePay Dee Karawadra Jan 31 2024 01:39 PM
14 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: Added tax id Dee Karawadra Jan 31 2024 01:39 PM
15 Aug 01 2023 12:00 AM User: Christina Sullins -> Notes: Legal Contact: Jennifer Thomas RT: 307070267 Acct: 76968107562 Dee Karawadra Jan 31 2024 01:39 PM
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