| 1 |
Aug 01 2023 12:00 AM |
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TT Christi error in batch deleted a transaction for $3024.56 (they ran it on VT) then we batched terminal |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 2 |
Aug 01 2023 12:00 AM |
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Christie called and said that she did not get a batch receipt for Friday or Monday (3/3 & 3/6). Deleted $20.18 on Card 6941 and was able to batch successfully. Did confirm that $20.18 had been run on VT before deleting. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 3 |
Aug 01 2023 12:00 AM |
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Entered in sr to lower rate to go active 3/1. attached rate reduction form in documents and merchant file |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 4 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: Noticed that the terminal did not batch for 5/24. Checked further back and discovered that it had not batched since 5/18. Called the Branch and spoke to Yolanda. They had run a transaction for $79.95 Card 6057 that was holding up the batch. I did check to make sure that the transaction had been authorized by other means and they had manually keyed it in but under Branch 11 on Virtual. Deleted the transaction from the current TSYS batch and was able to successfully batch in SS. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 5 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: during audit noticed that 3/29 & 3/30 did not batch. Called branch and spoke to Christie. She received batch close error. Ran current batch and found trans $175.97 card 1539 at top of current batch receipt. I found the transaction had been run on virtual but it was processed under Branch 11 instead of #97 and it was on 3/29. Deleted the batch from TSYS and was able to successfully batch in SS. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 6 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT - Christie - They tried to run a transaction for $17.32 on the terminal but they never got the approval on the terminal. Customer contacted their bank and the transaction was pending. Advised her that the Pending status on the transaction will fall off after a few days but there was no authorization showing in the Swipe simple system. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 7 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: Noticed that 1/21 did not batch. Called branch and spoke to Yolanda. She was able to manually close the batch. Confirmed the totals matched
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 8 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT - Yolanda - she needed help issuing a partial refund. Walked her through the process and she got approved receipt for $379.31 card # 8627 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 9 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: Noticed that 12/16 did not batch. Called branch and spoke to Christie and she tried to close but got batch close error. Pulled the current batch in Tsys and the 1st transaction was for $479.39 - card #2916. Confirmed that this transaction was keyed via virtual and then I deleted the trans from the batch. We were able to successfully close the batch afterward |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 10 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT- Yolanda - they were running a transaction and the terminal was just stuck in processing and then all of a sudden shut the app down. They ended up having to log back in but the terminal was pointed to Branch 029 instead of 97. Had them find and select terminal 97. Had to also disconnect the power from the terminal and plug it back in. Then they were able to run transactions |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 11 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: noticed 12/8 did not batch. Called Branch and spoke to Yolanda. She did have the batch receipt for yesterday. Batched late |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 12 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: noticed 12/7 did not batch. Called branch and spoke to Yolanda. She said there was a batch receipt on the terminal this morning when they opened. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 13 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: during daily audit noticed that 12/6 did not batch. Called branch and they had the batch receipt. It batched late |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 14 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: Daily audit noticed that 12/2 did not batch. Called branch and spoke to Christie. She said terminal batched late and she had the batch receipt. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 15 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: Daily audit noticed batch 12/1 did not batch. Called branch and spoke to Yolanda. There was a batch receipt on terminal this morning when they opened. Batched late |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 16 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: during daily audit noticed that 11/30 did not batch. Called branch and spoke to Christie. She had batch receipt and said that it ran at 1:17am |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 17 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: During Daily Audit noticed that 11/23 did not batch. Called Branch and spoke to Walter and he said the batch receipt was on the terminal. Batched late |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 18 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: During daily audit noticed that 11/22 did not batch. Called Branch and spoke to Christie and she said terminal had batched at 1:16 am. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 19 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: during daily audit 11/2 did not batch. Called branch and spoke to Yolanda. There was a batch receipt this morning when they opened up. It batched at 1:54am |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 20 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: during daily audit 10/28 terminal did not appear to have batched. Called branch and spoke to Christie. There was a batch receipt on the terminal this morning - it batched at 1:54 am. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 21 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: During daily audit 10/27 was not showing as batched. Called Branch and spoke to Yolanda and she had batch receipt. Terminal batched at 1:34am.
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 22 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: During Daily Audit noticed that terminal did not batch for 10/12. Called branch spoke to Yolanda and tried to batch. Received error. Found 1st transaction in current batch for $133.46 Card # 9262. Yolanda remembered keying this into the virtual terminal when it didn't go through on terminal. I did find the transaction in the computer but it was under Mobile #11. Cardholder was billed. Deleted the transaction from the batch and she was able to successfully batch. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 23 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT - Yolunda. Her terminal was locked up. Whenever she tried to enter a dollar amount it would just beep at her. I had her reboot the terminal and log back in. Working fine now. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 24 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Put in request with iso client services to do a group address change to P O Box 171173 Memphis TN 38187-1173
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 25 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Turned off level 2 and 3 processing USA ePay |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 26 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Turned off level 2 and 3 processing USA ePay |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 27 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: Updated Tax id |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 28 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: Legal Contact: Jennifer Thomas
RT: 307070267 Acct: 76968107562 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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