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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Jan 10 2024 12:00 AM Charlotte Groff Spoke to Julie today - she needed to know how to run a refund. The original trans was on 12/12/23 for $135.00 taken on the terminal. I walked her through how to refund on the terminal. Cardholder was there with their card. Dee Karawadra Jan 31 2024 01:39 PM
2 Aug 01 2023 12:00 AM Spoke with Julie about 5/18 5/22 not batching. Went through the steps and deleted trans. $16.05 card #9009 after we deleted the transaction batch closed successfully. Dee Karawadra Jan 31 2024 01:39 PM
3 Aug 01 2023 12:00 AM hasn't batched since 3/17/23 deleted a transaction for $25.00 and closed batch they had ran it on VT Dee Karawadra Jan 31 2024 01:39 PM
4 Aug 01 2023 12:00 AM Shauna called in to say that her terminal has not worked in a long time. We ended up having to uninstall and reinstall the SS app. Had her run a test transaction from $0.01 and it went through just fine. Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 01 2023 12:00 AM Entered in sr to lower rate to go active 3/1. attached rate reduction form in documents and merchant file Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM User: Emily Karawadra -> Notes: Shawna called in she accidently selected the tsys app on terminal and ran a sale for $692.50. Team will reach out in morning to be sure it batched. Also instructed her to email Linda Long to let her know it will not be on swipesimple reports. Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Deleted trans for $37.80 that was ran on VT and batched Dee Karawadra Jan 31 2024 01:39 PM
8 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT - Joey - he needed to know the user name and password for their terminal Dee Karawadra Jan 31 2024 01:39 PM
9 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Put in request with iso client services to do a group address change to P O Box 171173 Memphis TN 38187-1173 Dee Karawadra Jan 31 2024 01:39 PM
10 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Turned off level 2 and 3 processing USA ePay Dee Karawadra Jan 31 2024 01:39 PM
11 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: Updated tax id Dee Karawadra Jan 31 2024 01:39 PM
12 Aug 01 2023 12:00 AM User: Christina Sullins -> Notes: Legal Contact: Jennifer Thomas RT: 307070267 Acct: 76968107562 Dee Karawadra Jan 31 2024 01:39 PM
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