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Overrides who receive partial commission on all of Alvarenges Tires Service And More Accounts

                  

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Jul 26 2024 07:54 PM Mike Thomas sent request to USA ePay to have account reactivated. Mike Thomas Jul 26 2024 08:17 PM
2 Oct 30 2023 12:00 AM Charlotte Groff Spoke to Eddie - he said that he received a call from a woman named Susan Chapman stating that they were not PCI compliant and that they had tried to notify them via email, mail and phone but had not gotten any response. She would not say what company she was with. But she was wanting to know why type of equipment they had. I explained to him that it was a scam and that Elavon would not call him, they would send him an email. He also told me that he will be working off hours at their shop and that his father would be running the shop and might be calling with questions. Dee Karawadra Jan 31 2024 01:39 PM
3 Sep 21 2023 12:00 AM Sep 21 2023 Mike Thomas Tt Carlos to advise him USA ePay was recativated Dee Karawadra Jan 31 2024 01:39 PM
4 Sep 21 2023 12:00 AM Morgan Withee USA ePay account was deactivated but they need it back up. I emailed billing@usaepay.com to get this reactivated. I told Carlos I will call him back as soon as I get confirmation it is reopened. 7138947145 Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 07 2023 12:00 AM Charlotte Groff Spoke to Carlos. He was running a transaction for $270.00 and received a communication error. He tried to run the transaction again and got an approval. He called to see if the first one was authorized. I called Elavon and the transaction for $270.00 on Card 9325 had been duplicated. Because the transaction was a debit card, he could not refund it or void it. Elavon settled his batch for $705.00 total ($165.00 + $270 + $270) and then requested a Missing debit so that the duplicated transaction would go back to the cardholder. Lacy at Elavon suggested we do a purge on the terminal to get rid of the existing batch since she batched it at host level. Gave Mike the instruction to purge the terminal. Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM spoke to Carlos. He said cardholder #0297 was double billed for $1000.00 today but he only has the transaction in his terminal 1 time. Called Elavon and they confirmed that there were 2 transactions authorized. Cardholder is upset and doesn't want to wait to see if the duplicate transaction goes back to his credit available in a couple of days. He wants it resolved now. Carlos said he would talk to the customer and take a chance to see if both of the transactions batch. Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Merchant's internet is down. He uses USAePay as a backup when his internet goes down so he may not run transactions through it every month. Please do not cancel his USAePay account for non-use. Morgan sent a request to have his USAePay account reactivated Dee Karawadra Jan 31 2024 01:39 PM
8 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Canceled USA ePay account...non use Dee Karawadra Jan 31 2024 01:39 PM
9 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Merchant keyboard locked....unlocked....now working Dee Karawadra Jan 31 2024 01:39 PM
10 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Gave him website info for Elavon online services. Dee Karawadra Jan 31 2024 01:39 PM
11 Aug 01 2023 12:00 AM User: Kay Arpin -> Changed : Swipe Percent FROM 0 TO 100 Dee Karawadra Jan 31 2024 01:39 PM
12 Aug 01 2023 12:00 AM User: Kay Arpin -> Changed : MonthlyVolume FROM 0.00 TO 30000 Dee Karawadra Jan 31 2024 01:39 PM
13 Aug 01 2023 12:00 AM User: Kay Arpin -> Changed : AnnualVolume FROM 0 TO 480000 Dee Karawadra Jan 31 2024 01:39 PM
14 Aug 01 2023 12:00 AM User: Kay Arpin -> Changed : AverageTicket FROM 0.00 TO 200 Dee Karawadra Jan 31 2024 01:39 PM
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