| 1 |
Mar 19 2024 01:23 PM |
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Charlotte Groff |
merchant called in regarding Saturday 3/16/24 deposit not hitting her bank account on Monday. Informed her of the file transmission issue that occurred with NCR and let her know that it's been resolved and the deposit should be in her account today. |
Charlotte Groff |
Mar 19 2024 01:25 PM |
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| 2 |
Dec 18 2023 12:00 AM |
Dec 18 2023 |
Mike Thomas |
Shipped Valor Charging cradle (VL500) overnight FedEx tracking 774526629434 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 3 |
Nov 14 2023 12:00 AM |
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Morgan Withee |
Sent Kari email on the sim cards. I was able to find 3 so we are shipping all 3 out.
Here is the tracking number:Â 774106488994
Here is the link with the video that will walk the merchant through how to install the sim card.
https://kb.valorpaytech.com/reference/install-sim-into-vl110-copy-1
These SIM cards can be hard to insert at times. Please have the merchant call us to walk him through how to insert the sim card or watch this video for help.  It's easy to get the card stuck in there if you dont know what you are doing. Then you cant get it out or use it. So its important that he watch the video or call for helpÂ
Thank you!! |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 4 |
Nov 14 2023 12:00 AM |
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Morgan Withee |
Kari called. They want 3 sim cards. WE will overnight them and then charge kari shipping on her residuals |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 5 |
Nov 01 2023 12:00 AM |
Nov 01 2023 |
Mike Thomas |
TT Brad and Kar, explained Valor issue that was happening on 10/31. He said all terminals are working great. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 6 |
Oct 12 2023 12:00 AM |
Oct 12 2023 |
Mike Thomas |
Downloaded Valor 500 will ship when invoice is paid |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 7 |
Oct 12 2023 12:00 AM |
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Charlotte Groff |
Kari Rosado called in and said that the merchant is requesting an additional VL500. They will be sending in the non-working terminal. Kari will be buying this terminal for the merchant. Requested Tsys var for the additional terminal |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 8 |
Aug 01 2023 12:00 AM |
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Linda called about the terminal error code saying Issuer Error. I informed her that Valor was having issues and that we were on the phone with Valor trying to get this resolved. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 9 |
Aug 01 2023 12:00 AM |
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TT Brad he wanted to try to batch terminal again...we did and it failed. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 10 |
Aug 01 2023 12:00 AM |
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Called Valor to get an update. TT John and he said this was moved to a priority escalation. I also gave Morgan details concerning this issue. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 11 |
Aug 01 2023 12:00 AM |
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Called Valor to see if they have found what's causing this batch to fail...not yet they will update me ASAP |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 12 |
Aug 01 2023 12:00 AM |
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batch is still not going through. Called Valor TT John and he is escalating and will get TT Carol she was missing $17, 839.62 from Saturday business. Checked in Valor and one of the terminals hadn't settled. Walked him through a settlement and explained terminal could've been offline at settle time.Then back to me today. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 13 |
Aug 01 2023 12:00 AM |
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Carol Wasik called about deposit for 4/8/2023. She stated that they made close to $22,000.00 dollars on 4/8/2023 but $3,883.03 was only deposited. I looked in pioneer and saw where the deposit had been made for the $3,883.03. I spoke with Mike to get some insight on this matter and he then told me to transfer Carol over to him to help rectify this matter. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 14 |
Aug 01 2023 12:00 AM |
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TT Brad he wanted ZIP removed from keyed transactions |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 15 |
Aug 01 2023 12:00 AM |
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TT Merchant walked them through resetting terminal...had gone to a screen they weren't familiar with. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 16 |
Aug 01 2023 12:00 AM |
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TT Brian and advised him we sent a new Valor 500 for the one that he has to reboot every morning |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 17 |
Aug 01 2023 12:00 AM |
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Downloaded and shipped Valor 500 2 day delivery. Tracking # 771324469468 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 18 |
Aug 01 2023 12:00 AM |
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Requested New VAR. One oh the 500's keeps powering off by itself |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 19 |
Aug 01 2023 12:00 AM |
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TT Brian 500 had strange screen, we reset and now acting normal |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 20 |
Aug 01 2023 12:00 AM |
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Brad called in saying that he has regular customers with their cards on file and he doesn't have all of the zip codes as some live internationally. He wanted me to remove the AVS from his machines so that he wouldn't have to enter the zip codes. I removed AVS from both terminals and Mike walked him through how to get the paramaters updated on his terminal |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 21 |
Aug 01 2023 12:00 AM |
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TT Brad and walked him through a transaction and void...also answered all questions he had |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 22 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Kari merchant has used terminal already and is familiar with it. She says they will train the staff after the holidays.
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 23 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Downloaded 2 Valor 500 and shipped FedEx along with 2 charging stands
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 24 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 84.00
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 25 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 1911226.40
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 26 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 90
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 27 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Changed : TO Percent FROM 0 TO 10 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 28 |
Aug 01 2023 12:00 AM |
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SBC-Traditional- 2 Valor 500 Terminals-Dial-Batch time 10:00pm Eastern-NDF |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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