| 1 |
Sep 28 2024 02:56 PM |
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Mike Thomas |
TT Ashley after hours on 9/28 was getting "device not performing as expected" . That response call for replacement |
Mike Thomas |
Oct 07 2024 02:57 PM |
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| 2 |
Oct 02 2023 12:00 AM |
Oct 02 2023 |
Mike Thomas |
Set up SS and downloaded A920 pro. Morgan is delivering to Kelly |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 3 |
Sep 25 2023 12:00 AM |
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Morgan Withee |
TT Kelly she is doing a pop up shop this weekend. She is going to test it out for the weekend and see how she likes it. She will need 1 bluetooth reader and the VT set up. I will see how she likes it. If she likes it my goal is to move her to swipe simple. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 4 |
Aug 01 2023 12:00 AM |
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Kelly called and wanted to know if she was PCI Compliant because she received a phone call from someone saying they were from Merchant Services Wholesale Corp and that she was not PCI Compliant, When Kelly told them that she normally gets all of her message from Impact, they told her that it was out of our hands and that we could not tell if she is compliant or not. When I logged into the PCI Validation PRogram for Vantiv, she wasn't non-compliant but she wasn't fully compliant either. She still needed to do her profile and validation status. I informed her of this and sent her the link so that she could update that. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 5 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: Abby called in and said their User ID for USAePay was locked. Called USAePay and had them unlock it. Abby was able to log in |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 6 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Talked to Kelly and also sent him an email with all info 11/22/21concerning new PCI new compliance fee. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 7 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: Tamper Detected. We contact USA Epay. Equipment will need to be replaced. We will send replacement equipment. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 8 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Replaced Castles with MP200 SN: 315192408569 Express Courier will deliver |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 9 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Ordered new Castles device |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 10 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: Kenzie called in the Castle device was not coming on. Conferenced in with USAepay and they walked us through getting it on. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 11 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Problems sending invoices, Kelly sent USA ePay a test invoice and they were able to pay with no issues. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 12 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Problems sending invoices through USA ePay, issue has been escalated to development team, I followed up this morning....no resolution yet, they are still researching and will contact me with new details as they have them. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 13 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Downloaded VX 520 (IP) SN: 803-123-743 will deliver to Kelly at 3:00 pm |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 14 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Could not email receipts to customers, had Kelly refresh the app....now working |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 15 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Set up USA ePay they are using MP200L SN 315181100346 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 16 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Changed : TO Percent FROM 0 TO 10 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 17 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 90 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 18 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 20000.00 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 19 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 150000 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 20 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 250 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 21 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: Conversion: Emailed paperwork to merchant |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 22 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Kelly, corrected phone number on receipt. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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