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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Christina called back and I relayed the message about the cost of the B-250 reader and payment of the invoice to have verbally. Dee Karawadra Jan 31 2024 01:39 PM
2 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Spoke to Christina Brown. She said they've been having issues with their B-250 bluetooth reader. They called Swipe Simple and Swipe Simple tried to do the latest update on it but it still would not accept any of the apple pay or EMV cards. Swipe Simple told her to call us that we needed to send her a replacement reader. I called Christina back at 901-833-7233 but received voicemail. I left her a message stating that we can order the B-250 today and that we would send her an invoice for the $125 cost of the reader PLUS shipping and tax. I did let her know that she would have to pay the invoice before we will ship the reader. Dee Karawadra Jan 31 2024 01:39 PM
3 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: Need assistance setting up IQ to view statements. I created her an account and had it send her a password to complete the setup. She verified that she did receive the email and will call back if she has issues. Dee Karawadra Jan 31 2024 01:39 PM
4 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: TT they are wanting to try swipe simple. I sent her the paperwork. Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Sent MP200 via courier SN: 315183801616 Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: Sending a replacement reader they are getting an error message of Tamper Detected. Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Sent replacement MP200 via Morgan. SN: 315181100316 Dee Karawadra Jan 31 2024 01:39 PM
8 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Ordered new reader (5/16/18) Dee Karawadra Jan 31 2024 01:39 PM
9 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Delivered new device, no longer getting the error message of invalid key was working fine on all test. Still no live EMV card the requires a pin. Dee Karawadra Jan 31 2024 01:39 PM
10 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Tina, no way to connect 520 she asked for me to wait until 4/12/18 (tomorrow) to bring new MP200 Dee Karawadra Jan 31 2024 01:39 PM
11 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Went to location to trouble shoot with USA ePay, TSYS, and Vantiv. After several hours it was determined that the MP200 will need the debit injection (FFFF530423) Pos Portal is now researching if they can provide that key. I will deliver VX520 upon arrival today. Dee Karawadra Jan 31 2024 01:39 PM
12 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Added Mymerchantdata.com Dee Karawadra Jan 31 2024 01:39 PM
13 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: TT nicole needed ach change form Dee Karawadra Jan 31 2024 01:39 PM
14 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Advised Nicole how to view reports and batch history Dee Karawadra Jan 31 2024 01:39 PM
15 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: UN elite_th PW Southmain263 Dee Karawadra Jan 31 2024 01:39 PM
16 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TSYS VAR completed, set up USA ePay. Dee Karawadra Jan 31 2024 01:39 PM
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