| 1 |
Nov 08 2024 06:05 PM |
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Mike Thomas |
TT Beverly had to reset device configurations after the Valor glitch |
Mike Thomas |
Nov 08 2024 06:19 PM |
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| 2 |
Jan 10 2024 12:00 AM |
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Mike Thomas |
TT Beverly got her reconnected to wi-fi, ran transaction |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 3 |
Oct 05 2023 12:00 AM |
Oct 05 2023 |
Mike Thomas |
TT Chris he wants to set terminals back up on sim cards Tuesday at 8:30 870-307-2542 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 4 |
Oct 04 2023 12:00 AM |
Oct 04 2023 |
Mike Thomas |
Tried to call Chris several times continues to go to voicemail. Was calling to see if we could change drive thru back to SIM. ,Called location he is out until tomorrow. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 5 |
Oct 03 2023 12:00 AM |
Oct 03 2023 |
Mike Thomas |
TT Chris he was saying terminal says no SIM card sometimes but was working fine when I called he will call us directly the next time he has a issue |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 6 |
Sep 20 2023 12:00 AM |
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Morgan Withee |
Merchant claims they are missing funds from their batch. I did an audit of all of their deposits and batches with each transaction they ran from 9/15-9/17. All transactions are accounted for and show to have been deposited. On the spreadsheet, I color-coded each transaction to show where it was run from. If they still do not see the deposits, they need to get with their bank and provide the Trace ID so the bank can track them down. I sent Lisa a spreadsheet of all of my work. I also saved this in the merchant file on the drive. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 7 |
Sep 05 2023 12:00 AM |
Sep 05 2023 |
Mike Thomas |
TT Lisa will be replacing VL 500 charging issues |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 8 |
Aug 08 2023 12:00 AM |
Aug 08 2023 |
Mike Thomas |
Turned off tips on all terminals per Charlotte. Called Lisa to advise her it has been done. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 9 |
Aug 02 2023 12:00 AM |
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Charlotte Groff |
TT Lisa - merchant wanted her batch time set to 8:00pm Central time. Changed the batch time from 8:30 to 9:00pm in Valor on both 500 terminals and the VT. She also mentioned that the terminals are not printing out the batch receipts each day. Called Valor and they suggested doing a soft reset on the terminals and see if that will help. Lisa is going to the merchant's business morning of 8/3/23 and Mike will call her at 10:00 to get the soft reset done |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 10 |
Aug 01 2023 12:00 AM |
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Received a dongle and charging stand back from merhant pui back in inventory |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 11 |
Aug 01 2023 12:00 AM |
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Received 2 PAX A80 Back from merchant still has dongles. Deleted terminals from BroadPOS |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 12 |
Aug 01 2023 12:00 AM |
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TT Lisa, we had to go in to device management and choose the correct TID to process...we tested and all is working |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 13 |
Aug 01 2023 12:00 AM |
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Emailed Lisa another rerturn label, the one we sent earlier had expired. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 14 |
Aug 01 2023 12:00 AM |
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TT Chris walked him through a batch using Broad POS. It batched out successfully for $1,183.72. I also ,called TSYS to verify included trans from 3/9-3/13 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 15 |
Aug 01 2023 12:00 AM |
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Updated DBA and Location Address. We had their home address as the DBA address. Their terminals were delivered to their home instead of the restaurant |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 16 |
Aug 01 2023 12:00 AM |
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tested new pax A80 terminals (2) - batched correctly - shipping terminals today. FedEx Tracking 771499459332 - 2 Day to arrive Thursday 3/9/23 by 4:30pm |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 17 |
Aug 01 2023 12:00 AM |
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created this MID due to mixed-MID issue with Pax A80s beginning on 2/23/23 and ending on 3/2/23. All transactions in SwipeSimple between these dates have been accounted for now. Some were rekeyed, some were done via Force Post and the declines were paid via a refund of $308.73 submitted on 3/3/23. There is a spreadsheet in their folder labeled "SS Transactions" that will have everything included and when it was paid. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 18 |
Aug 01 2023 12:00 AM |
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Set up new users
katlynngrace2018@gmail.com
s.martin6718@gmail.com
kevintharp1970@gmail.com
karencowden6@gmail.com
Did not set up their passwords. Letting them set their own passwords. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 19 |
Aug 01 2023 12:00 AM |
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SBC- Ibuxx-3.95% |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 20 |
Jul 31 2023 12:00 AM |
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TT Lisa increased batch to #64 and batched out 49 transactions |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 21 |
Jul 18 2023 12:00 AM |
Jul 18 2023 |
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Restaurant Account |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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