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Overrides who receive partial commission on all of DeLong Industries LLC Accounts

                  

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Keyed in transactions that didn't settle Dee Karawadra Jan 31 2024 01:39 PM
2 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Hillary called in and wanted to go over her transactions from May 2021 through August 2021. I could not drill down on batches that far back in Business Track/Clientline so I sent her the monthly statement for those months. I told her to call me if she needs any further detail and I would have to request the info from PCS Dee Karawadra Jan 31 2024 01:39 PM
3 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: hillary called 3/11/22 and said she has not received any deposits since 10/14/21. She is a seasonal business. I called PCS and spoke to Christine in Customer Service and also Kimberly Crabtree in Risk. Kimberly researched and found a big batch that had not been closed. The batch went back to 10/13/21 and consisted of 110 transactions totaling $72514.23. Apparently PCS tried to push an update to the FD130 on 10/13/21 which failed. When the update failed it turned off the auto batch in the terminal. Kimberly provided a list of transactions that were in the batch. i sent that list to Hillary. Shes going to call all the customers and get their card numbers and rerun all the transactions once her terminal is operable again. We will have to have tech support delete the old batch from the terminal and then Kimberly will have to delete the batch from the backend before any transactions can be run through the terminal. Dee Karawadra Jan 31 2024 01:39 PM
4 Aug 01 2023 12:00 AM User: Emily Karawadra -> Notes: Sent Hillary her november transactions. Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Reloaded their FD130. ****NOTE**** This merchant is using wi-fi to process. Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Merchant is on Rise Payments Platform, We are doing a re-download on their equipment. Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 95 Dee Karawadra Jan 31 2024 01:39 PM
8 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 500.00 Dee Karawadra Jan 31 2024 01:39 PM
9 Oct 06 2022 12:00 AM Oct 06 2022 Kamal Oghad User: Mike Thomas -> Notes: Keyed in transactions that didn't settle Dee Karawadra Jan 31 2024 01:39 PM
10 Oct 06 2022 12:00 AM Oct 06 2022 Kamal Oghad User: Charlotte Goff -> Notes: Hillary called in and wanted to go over her transactions from May 2021 through August 2021. I could not drill down on batches that far back in Business Track/Clientline so I sent her the monthly statement for those months. I told her to call me if she needs any further detail and I would have to request the info from PCS Dee Karawadra Jan 31 2024 01:39 PM
11 Oct 06 2022 12:00 AM Oct 06 2022 Kamal Oghad User: Charlotte Goff -> Notes: hillary called 3/11/22 and said she has not received any deposits since 10/14/21. She is a seasonal business. I called PCS and spoke to Christine in Customer Service and also Kimberly Crabtree in Risk. Kimberly researched and found a big batch that had not been closed. The batch went back to 10/13/21 and consisted of 110 transactions totaling $72514.23. Apparently PCS tried to push an update to the FD130 on 10/13/21 which failed. When the update failed it turned off the auto batch in the terminal. Kimberly provided a list of transactions that were in the batch. i sent that list to Hillary. Shes going to call all the customers and get their card numbers and rerun all the transactions once her terminal is operable again. We will have to have tech support delete the old batch from the terminal and then Kimberly will have to delete the batch from the backend before any transactions can be run through the terminal. Dee Karawadra Jan 31 2024 01:39 PM
12 Oct 06 2022 12:00 AM Oct 06 2022 Kamal Oghad User: Emily Karawadra -> Notes: Sent Hillary her november transactions. Dee Karawadra Jan 31 2024 01:39 PM
13 Oct 06 2022 12:00 AM Oct 06 2022 Kamal Oghad User: Mike Thomas -> Notes: Reloaded their FD130. ****NOTE**** This merchant is using wi-fi to process. Dee Karawadra Jan 31 2024 01:39 PM
14 Oct 06 2022 12:00 AM Oct 06 2022 Kamal Oghad User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 500.00 Dee Karawadra Jan 31 2024 01:39 PM
15 Oct 06 2022 12:00 AM Oct 06 2022 Kamal Oghad User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 95 Dee Karawadra Jan 31 2024 01:39 PM
16 Oct 06 2022 12:00 AM Oct 06 2022 Kamal Oghad User: Morgan Withee -> Notes: Merchant is on Rise Payments Platform, We are doing a re-download on their equipment. Dee Karawadra Jan 31 2024 01:39 PM
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