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Bank 1 Information

  

Bank 2 Information

Overrides who receive partial commission on all of Bigger Burger Better BBQ Accounts

                  

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Merchant CMS

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Aug 01 2023 12:00 AM Requested 002 and 003 disabled. They have returned terminals Dee Karawadra Jan 31 2024 01:39 PM
2 Aug 01 2023 12:00 AM This merchant experienced a mixed mid. This came to our attention on 2/27/23 Lisa let us know that their customers were saying their bank statement showed Tri State Orthopedics of Memphis instead of Bigger Burger. We began researching what we needed to do to fix this issue. WE called SBC, Pax and Swipe Simple - everything in the profile looks correct. We came to the conclusion that the apps in the terminals must have been corrupted with an old download that possibly was not blown out correctly. And caused the terminal to be confused with where to send the money. I got with kevin and got all of the card numbers we refunded all of the transactions that were run on the tri state orthopedics mid and reran all of the missing transactions on a brand new mid for bigger burger. We had SBC issue that new mid and we switched out the var in Swipe Simple with the new mid in hopes to ensure this does not happen again. We send them 2 bluetooth readers and 2 chargers and suggest they use these in the mean time until we figure out exactly what happened on these terminals. Lisa will return these terminal to us and we will run some testing on them. We will lower their fee for the month of march forward to $39.90 Dee Karawadra Jan 31 2024 01:39 PM
3 Aug 01 2023 12:00 AM Decided they want to rent instead right now. Updated their monthly fee to 79.90 Dee Karawadra Jan 31 2024 01:39 PM
4 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95% - Valor100 with Tip Adjust - Manual Batch - IP - This merchant was set up previously but their business burned. They opened a Food Truck so we used their original SBC account for their food truck. Now they've rebuilt the restaurant and want the same terminal as the Food Truck so we created a new account to keep the restaurant and food truck separate. Dee Karawadra Jan 31 2024 01:39 PM
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