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Overrides who receive partial commission on all of J Romo Inc Accounts

                  

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Sep 25 2023 12:00 AM TT merchant. he moved to Square and thinks his balance is a wash because he claims we did not refund him in January for his Elavon fees. However, upon doing research on this I found on 2/6/23 we refunded him $113.87 for part of December and all of January's fees. He is going to call back once he does his own research to let me know what he wants to do about his account in collections. I instructed Mike to close his USA ePay account. Dee Karawadra Jan 31 2024 01:39 PM
2 Sep 25 2023 12:00 AM Sep 25 2023 Mike Thomas Cancelled USA ePay per Morgan Dee Karawadra Jan 31 2024 01:39 PM
3 Sep 25 2023 12:00 AM Charlotte Groff As of 9/18/23 the merchant has an outstanding balance of $164.19 per Conrad Dee Karawadra Jan 31 2024 01:39 PM
4 Sep 20 2023 12:00 AM Morgan Withee Merchant had ACH reject. Tried to reach out to him 5 times. Phone goes straight to voicemail. Conrad has closed out their account until they can pay for their ach reject Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 01 2023 12:00 AM Called Jonathan back and told him we would be refunding part of December Elavon fees and all of January Elavon Fees. Let him know the refund should be added to one of his days of transactions next week and if he doesn't see it to call us back Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM Put in a request for refund totaling $113.87. December we refunded just the monthly fee and the statement fee totalling $16.44 as he did have some processing in that month and he was PCI non compliant. For January we refunded him $97.43 for all fees including non compliance since he is a long time merchant. Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM SBC-Traditional-USAePay-IP Dee Karawadra Jan 31 2024 01:39 PM
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