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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Aug 21 2023 12:00 AM I received an email from Marcus stating that he had received a chargeback for $695.77 and presented all of his documentation. Vantiv put the funds back in his account when he presented his documents. Now Vantiv had pulled the funds again. I called Marcus and conferenced him in with Vantiv Chargeback dept (spoke to Allen). Allen said that the issuing bank reviewed his documentation and decided that it didn't match what they have on file, so they moved forward with the chargeback and Vantiv deducted the money away from AZ Towing again. Marcus asked what Impact can do about this and when I told him that there is not much we can do in situations like this he said that he will find another processor. He also said that the bluetooth readers we sent to him will hardly stay connected. Dee Karawadra Jan 31 2024 01:39 PM
2 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: SR 37576262 for email address change. Should be effective tonight at midnight Dee Karawadra Jan 31 2024 01:39 PM
3 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Had Mike resend the invoice for the Bluetooth readers to the new email address per Marcus' request Dee Karawadra Jan 31 2024 01:39 PM
4 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Sent WorldPay/Vantiv email to change the email address to AZTowingYukon@gmail.com Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Changed email address to AZTOWINGYUKON@GMAIL.COM per Marcus. Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Marcus got upset when I advised him we needed 4 different emails and hung up on me. Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Tried to call Marcus to get additional email addresses. Left a message to call me. Dee Karawadra Jan 31 2024 01:39 PM
8 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Added MID and approval date changed status to Approved and uploaded 4 Var sheets Dee Karawadra Jan 31 2024 01:39 PM
9 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: New Owner - Vantiv - Traditional; 4 Swipe Simple Dongles; Batch Time 7:30pm Central Dee Karawadra Jan 31 2024 01:39 PM
10 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 10 Dee Karawadra Jan 31 2024 01:39 PM
11 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 90 Dee Karawadra Jan 31 2024 01:39 PM
12 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 10000 Dee Karawadra Jan 31 2024 01:39 PM
13 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 120000 Dee Karawadra Jan 31 2024 01:39 PM
14 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 150.00 Dee Karawadra Jan 31 2024 01:39 PM
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No Owner Found!!