| 1 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: Received request to close account for Joe. He sold the business. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 2 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: TT Amy wanted to know how to reprint a receipt. She had already batched out the terminal.
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 3 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: TT Amy, she needed to know how to refund a transaction. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 4 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: TT Amy about a card declining. The was a true decline. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 5 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: ASR to change communication to ethernet. ASR# 874600 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 6 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: Amy called and they want to change to IP. Also asked about a transaction from 11/24/15, but we cannot see it yet. She asked for us to call her back Monday, 11/30/2015 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 7 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: Conferenced Amy and I with Chase to help with fixing the VX520 after comm error. They changed the Baud Rate from 2400 to 1200. Suggested moving from dail to ip. Amy will tell Dr. Stanfield. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 8 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Amy, having Comms errors again...Checked on a $14.72 did not go through. She is using a splitter which I advised her could be the issue. She is having phone lines checked. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 9 |
Aug 01 2023 12:00 AM |
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User: Emily Karawadra -> Notes: TT Amy, she is having the same terminal issues. Sent call to Mike to assist with this. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 10 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: TT Amy, Card#2635 was ran 3 times and then card#2782 was ran 2 times. We walked through refunds. Password is: 1 alpha, alpha,66831 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 11 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: TT Amy, she had a transaction to split due to lack of funds on card to cover the whole ticket. Just wanted to make sure she was running the card correctly. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 12 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: TT Amy, they have an overage of $22.08 from 10/19/15, I will call her back when I can look at the transactions after lunch. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 13 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT amy, having comms issues. Reset terminal. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 14 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: VX520 s/n 288-652-701 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 15 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Downloaded VX520, advised Joe. Will pick up from office. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 16 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: TT Amy, the transaction for $25.00, 09/22/15 was batched out on 09/23/15 for card ending in 5497. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 17 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: TT Joe, he was asking about EMV terminals and the option to change to Vantiv for better rates. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 18 |
Aug 01 2023 12:00 AM |
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User: Linda Billings from Sales - Notes: JoAnn called, settlement failed. Checked on Auth code & $81.20 sale still needs to settle. Did Auth report, trans still in terminal. Term not getting dial tone, using splitter, had her plug directly into phone jack. Needs new splitter.cs # 4912193 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 19 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas from Tech Support - Notes: TT JoAnn, Retry Batch walked her through settlement. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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