| 1 |
Jun 05 2024 01:31 PM |
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Charlotte Groff |
response from SBC for refund request: Your request notes:
This merchant was charged $19.95 for May but had been switched to a different platform. Please refund her $19.95 for May monthly fee.
Resolution:
$19.95 will be credited in 6/5 batch. Will re-close this account once refund clears tomorrow
Resolution File:
Resolution Provided by: Katie Pellish |
Charlotte Groff |
Jun 05 2024 01:32 PM |
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| 2 |
Jun 05 2024 01:03 PM |
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Charlotte Groff |
Merchant was charged $19.95 for May. Submitted a request to have $19.95 refunded. |
Charlotte Groff |
Jun 05 2024 01:04 PM |
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| 3 |
May 03 2024 01:01 PM |
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Charlotte Groff |
Closing this account. Submitted a request to SBC to have it closed on their system. Merchant moved to SkyTab |
Charlotte Groff |
May 03 2024 01:05 PM |
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| 4 |
Sep 28 2023 12:00 AM |
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Charlotte Groff |
Ms Betty called today and wanted to inform us that the tip amount she's been giving to her waitresses includes the cash discount fee. I exported today's transactions from the Valor Dashboard and she told me which tickets were on the 1st shift that she just batched out. When I added just those tips up in the exported spreadsheet, it totaled the same amount that printed on her batch report. I emailed her the exported spreadsheet so that she would feel more comfortable in knowing that the fee is not included in the tip total on the batch receipt. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 5 |
Aug 01 2023 12:00 AM |
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Spoke to Ms Betty and was able to walk her through keying a refund for the over charge of $29137.15. She issued a refund for the difference. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 6 |
Aug 01 2023 12:00 AM |
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Received email from Tricia that the cashier accidentally ran a sale for $29,137.15 on card 3984 on 5/19/23. SBC held the transaction. I called SBC and they said to have the merchant run a refund for the difference of what the sale should have been for and what was actually charged. I called Tricia back to let her know to have the merchant go ahead and run a refund for the difference. She's going to call Ms Betty and let her know what to do. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 7 |
Aug 01 2023 12:00 AM |
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Anita returned defective Valor 100 SN 118213111829 TAMPERED |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 8 |
Aug 01 2023 12:00 AM |
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TT Tricia Valor 100 is displaying "TAMPERED" must be replaced. Downloaded Valor 100 and Anita is coming to pick up and deliver |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 9 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: I have emailed Elaina to request a refund for this merchant for $936.31 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 10 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Note from Emily on refunds for tips in october-jan: I loaded all the batch reports and deposits into a spreadsheet and came up with $936.31. This is the fees that were not paid by the cardholder. from 10/13 to 2/5/22 I check several days that there was no tip adjusting and it was still calculating wrong on that terminal. Please submit a refund for $936.31 to SBC. We should not have this issue with the Valor as long as they are entering tip at time of purchase. If they do tip edit we can not refund back the fees moving forward. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 11 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Valor terminal was not applying the fee to the tip amount. They accepted a total of $1949.41 in tips which comes out to $77 they are owed to process those tips. I put in a request with Elaina to get them refunded for the $77. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 12 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT - Ms Betty - she was wanting to know where 2 debits to her bank account came from. On 10/4 she was debited $1842.58 from Elavon for Sept fees. On 11/2 she was debited $209.69 from Elavon for October 1st fees. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 13 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: They ran 17 transactions as refunds accidentally on friday. I was able to recover all of the 11 Visa transactions totaling $348.86. I was not able to recvover any of the 6 Mastercard transactions totaling $197.05 due to the fact that MC does not require an authorization on refunds so they do not collect this data. Merchant also ahd one transaction that was rejected from the rekey on friday for $15.38. We were able to get this rekeyed as well. In order to prevent accidental refunds from happening again we will password proctect the refund pannel. Tricia will call in to get this added. I have added the directions to the terminal support folder. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 14 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Looks as though there was a split mid on this terminal for some transactions on Saturday. Some transactions showed up on Dents away old account on WP and some were on SBC. We were able to get all card number and rekey in all transactions. All funds should be funded on monday. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 15 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Turned auto batch off in terminal |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 16 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95% -Exadigm - S/N 2241X16356; TID #76329828;
Batch Time - 8pm |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 17 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 3 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 18 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 97 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 19 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 45000.00 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 20 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 200000.00 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 21 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 22.00 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 22 |
May 22 2023 12:00 AM |
May 22 2023 |
Charlotte Groff |
Spoke to Ms Betty and was able to walk her through keying a refund for the over charge of $29137.15. She issued a refund for the difference. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
|
| 23 |
May 22 2023 12:00 AM |
May 22 2023 |
Charlotte Groff |
Received email from Tricia that the cashier accidentally ran a sale for $29,137.15 on card 3984 on 5/19/23. SBC held the transaction. I called SBC and they said to have the merchant run a refund for the difference of what the sale should have been for and what was actually charged. I called Tricia back to let her know to have the merchant go ahead and run a refund for the difference. She's going to call Ms Betty and let her know what to do. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
|
| 24 |
Mar 21 2023 12:00 AM |
Mar 21 2023 |
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Anita returned defective Valor 100 SN 118213111829 TAMPERED |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 25 |
Mar 08 2023 12:00 AM |
Mar 08 2023 |
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TT Tricia Valor 100 is displaying "TAMPERED" must be replaced. Downloaded Valor 100 and Anita is coming to pick up and deliver |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 26 |
Oct 06 2022 12:00 AM |
Oct 06 2022 |
Morgan Withee |
User: Morgan Withee -> Notes: I have emailed Elaina to request a refund for this merchant for $936.31 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
|
| 27 |
Oct 06 2022 12:00 AM |
Oct 06 2022 |
Morgan Withee |
User: Morgan Withee -> Notes: Note from Emily on refunds for tips in october-jan: I loaded all the batch reports and deposits into a spreadsheet and came up with $936.31. This is the fees that were not paid by the cardholder. from 10/13 to 2/5/22 I check several days that there was no tip adjusting and it was still calculating wrong on that terminal. Please submit a refund for $936.31 to SBC. We should not have this issue with the Valor as long as they are entering tip at time of purchase. If they do tip edit we can not refund back the fees moving forward. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
|
| 28 |
Oct 06 2022 12:00 AM |
Oct 06 2022 |
Morgan Withee |
User: Morgan Withee -> Notes: Valor terminal was not applying the fee to the tip amount. They accepted a total of $1949.41 in tips which comes out to $77 they are owed to process those tips. I put in a request with Elaina to get them refunded for the $77. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
|
| 29 |
Oct 06 2022 12:00 AM |
Oct 06 2022 |
|
User: Charlotte Goff -> Notes: TT - Ms Betty - she was wanting to know where 2 debits to her bank account came from. On 10/4 she was debited $1842.58 from Elavon for Sept fees. On 11/2 she was debited $209.69 from Elavon for October 1st fees. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
|
| 30 |
Oct 06 2022 12:00 AM |
Oct 06 2022 |
Morgan Withee |
User: Morgan Withee -> Notes: They ran 17 transactions as refunds accidentally on friday. I was able to recover all of the 11 Visa transactions totaling $348.86. I was not able to recvover any of the 6 Mastercard transactions totaling $197.05 due to the fact that MC does not require an authorization on refunds so they do not collect this data. Merchant also ahd one transaction that was rejected from the rekey on friday for $15.38. We were able to get this rekeyed as well. In order to prevent accidental refunds from happening again we will password proctect the refund pannel. Tricia will call in to get this added. I have added the directions to the terminal support folder. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
|
| 31 |
Oct 06 2021 12:00 AM |
Oct 06 2021 |
Morgan Withee |
User: Morgan Withee -> Notes: Looks as though there was a split mid on this terminal for some transactions on Saturday. Some transactions showed up on Dents away old account on WP and some were on SBC. We were able to get all card number and rekey in all transactions. All funds should be funded on monday. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
|
| 32 |
Sep 23 2021 12:00 AM |
Sep 23 2021 |
Mike Thomas |
User: Mike Thomas -> Notes: Turned auto batch off in terminal |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 33 |
Sep 14 2021 12:00 AM |
Sep 14 2021 |
Charlotte Groff |
User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95% -Exadigm - S/N 2241X16356; TID #76329828;
Batch Time - 8pm |
Dee Karawadra |
Jan 31 2024 01:39 PM |
|