| 1 |
Feb 22 2024 11:56 AM |
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Charlotte Groff |
Updated merchant address to Hwy 194 and sent PCS signed form to have it changed in their system. ticket id 5380572 |
Charlotte Groff |
Feb 22 2024 05:57 PM |
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| 2 |
Aug 01 2023 12:00 AM |
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Mr. Bob called and wanted to know what is average monthly volume is. I pulled his last 3 statements and gave him the average volume ($23,602). He also wanted to know if we could pull fees from one account and send deposits to a different account. I told him we could and sent him the form. He's not ready to do that just yet, but he's exploring options to see what will best suit his needs. If he decides to go that route, he will already have the form and will fill it out and send it back to us along with a letter from the bank. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 3 |
Aug 01 2023 12:00 AM |
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Called PCS and had batch time changed to 9:15 EST per Morgan |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 4 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Wants to use a new POs Best RX - Great News! It looks like we can work with the CardKnox Gateway through First Data which is the platform we have you on now. So all we should need is a new var sheet whenever you are ready. Just let Best RX know that you intend on using First Data to process through and you will be using the CardKnox Gateway. If they have any questions feel free to loop me in! :) |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 5 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: Bob called to find out why he's getting a decline on a Visa Debit Corporate card (# 0234) that has been used in his business before. I called PCS and they told me that for his gateway they are staging only and they can't see any authorization attempts. They suggested calling the number on the back of the card. The cardholder had already called the number on the back of the card and the bank told him that they're not issuing the decline that the funds are available for the $930 purchase. I spoke with Bob again and suggested to him that he call Computer RX and have them contact the gateway to get the decline response. He said it's very difficult to get them on the phone without waiting for at least half hour and said that he could chat them quicker. I gave him some terminology to use and mentioned that they need to get with the gateway to see what the decline response is. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 6 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: Bob called and asked about the correction of his business name as Morgan mentioned in notes. I told him that we received his form and that Morgan did submit it and we are just waiting on PCS to change it in their system. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 7 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Got form back from Bob submitted to the account update email. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 8 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: emailed account update to change name from Better RX LLC to BetterX LLC. Waiting on approval |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 9 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT Bob - he had 2 HSA cards that were declined or rejected that he wanted to find out why. One was on 10/1 for $19.32 Card #9300 that said Invalid Merch ID he thought. Called Rise and they couldn't see any declines under his MID from as far back as 9/21. They said that the issue probably lie either with his POS or the gateway. Called Bob back and advised him of such and to get $ card number terminal response and date on any others that might occur |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 10 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Update on SR for refund: Thank you for your request - your refund request of $29.95 will be submitted on 8/15/2021. Have a great day! |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 11 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: put in a request for a refund of $29.95 since the merchant has been pci non-compliant for so long. They are now compliant. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 12 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Got the var sending it over to Thomas with computer rx now |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 13 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: I was able to get pin debit added. Have just put in request for new var sheet. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 14 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Once pin debit is added we will request a new var. new var sheet provisions should be: Element Payment Services gateway. PIN debit should be enabled. Please board your account on the Nashville front/North back. Once VAR sheet is done you can send it to Jordan - JAdams@tdsclinical.com |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 15 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: In order to get them switched to computer rx we need to add pin debit. Got form back signed from Bob. Just submitted it to account updates for them to add it to their profile. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 16 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Wants to switch from Data scan to Computer rx. This will be an easy switch as computer rx integrates with First Data where we have him now. I will ask for a var sheet for computer rx for him |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 17 |
Aug 01 2023 12:00 AM |
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User: Emily Karawadra -> Changed : TO Percent FROM 0 TO 1 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 18 |
Aug 01 2023 12:00 AM |
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User: Emily Karawadra -> Changed : Swipe Percent FROM 0 TO 99 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 19 |
Aug 01 2023 12:00 AM |
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User: Emily Karawadra -> Changed : AnnualVolume FROM 0 TO 12000.00 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 20 |
Aug 01 2023 12:00 AM |
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User: Emily Karawadra -> Changed : AverageTicket FROM 0.00 TO 25.00 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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