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Overrides who receive partial commission on all of Sling Shot Charlies LLC Accounts

                  

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Jan 24 2024 12:00 AM Mike Thomas TT Tricia, terminal will not charge suspect bad port on terminal. Replacing, she will pick up this A.M. Dee Karawadra Jan 31 2024 01:39 PM
2 Jan 04 2024 12:00 AM Mike Thomas TT Tricia concerning a transaction for $85.76 and confirmed that was the amount that batched. Customer says he saw only base amount on online banking. She also says terminal shows wrong date but yesterday receipts all have correct date. She will get merchant to check the terminal again. Dee Karawadra Jan 31 2024 01:39 PM
3 Dec 08 2023 12:00 AM Dec 08 2023 Mike Thomas TT Peggy 12/7 after hours. Her settlement and tip report failed, we got the settlement done. Tip report still gets unexpected error. Called Valor and they updated software version. Will call her at !0:00 am to try. TT Peggy tip report is now working Dee Karawadra Jan 31 2024 01:39 PM
4 Dec 06 2023 12:00 AM Dec 06 2023 Mike Thomas Downloaded VL 500 and advised Tricia it was ready Dee Karawadra Jan 31 2024 01:39 PM
5 Dec 05 2023 12:00 AM Morgan Withee Tricia is requesting this merchant have a Valor VL 500 with a SIM card due to internet connectivity issues. The cost for this will be $39.95 a month. I have put in a request for a new var sheet. Tricia will come to pick this up once it's ready. Should be sometime tomorrow. Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM Merchant manually batches their terminal. For some reason they didn't batch transactions from 6/25 until 7/19. SBC is holding all the funds from 6/25 in expectation of rejects. Once they know the transactions will not reject they will release the funds. I called Tricia and she is going to visit the merchant today and expalin to them that they have to batch every day that they run transactions. She will also explain to them that the funds will be held. Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Per TSYS SEC violation means the card has had too many declines in a 24 hour period. Called Tricia and she will contact merchant Dee Karawadra Jan 31 2024 01:39 PM
8 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Peggy said she was having issues with running a manual transaction. Ran mine successfully Dee Karawadra Jan 31 2024 01:39 PM
9 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Peggy corrected phone number on receipt. Changed to 901-687-3030 Dee Karawadra Jan 31 2024 01:39 PM
10 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Betty on Saturday May 22 was having connection issues...tried to help...it was an internet issue...now working Dee Karawadra Jan 31 2024 01:39 PM
11 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Turned off auto settle through the terminal Dee Karawadra Jan 31 2024 01:39 PM
12 Jul 20 2023 12:00 AM Jul 20 2023 Charlotte Groff Merchant manually batches their terminal. For some reason they didn't batch transactions from 6/25 until 7/19. SBC is holding all the funds from 6/25 in expectation of rejects. Once they know the transactions will not reject they will release the funds. I called Tricia and she is going to visit the merchant today and expalin to them that they have to batch every day that they run transactions. She will also explain to them that the funds will be held. Dee Karawadra Jan 31 2024 01:39 PM
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