| 1 |
Mar 26 2024 02:15 PM |
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Mike Thomas |
Downloaded VL100 |
Mike Thomas |
Mar 26 2024 02:16 PM |
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| 2 |
Mar 22 2024 01:16 PM |
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Mike Thomas |
After hours call: terminal was acting really strange so I got them logged in to Swipe Simple. Tricia called this morning and said the terminal is now functioning normally but didn't settle. she will tell Mark to try to manually batch and let me know the outcome. |
Mike Thomas |
Mar 22 2024 01:19 PM |
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| 3 |
Oct 03 2023 12:00 AM |
Oct 03 2023 |
Mike Thomas |
TT Mark and Kay set up SS and walked her through all transactions |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 4 |
Oct 02 2023 12:00 AM |
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Morgan Withee |
TT Charlotte she said that Tricia called in and said that they are down. ATT cut their internet line on accident. I have requested a new var sheet. We will have to get them swipe simple for the meantime. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 5 |
Aug 01 2023 12:00 AM |
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TT Kay cleared power fail recovery...now working |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 6 |
Aug 01 2023 12:00 AM |
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Spoke to Mark about his PCI Compliance. He said he's received notification that his compliance is about to expire. When I look in the PCI Validation system, it's showing that his questionnaire will expire 6/21/2022. I called the PCI HelpDesk for him and they said that his scan is required every 90 days and that's what the notice was about. His scan expires May 9th, 2023 but his questionaire expires June 21, 2023 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 7 |
Aug 01 2023 12:00 AM |
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Submitted SR to lower rate back down to 2.60% + $0.10 as originally requested 8.21 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 8 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Kay after hours 8:31 pm. Settlement did not print. Possible paper jam. advised her to take out paper and reinsert. Sent her an email with the settled batch attached. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 9 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Put in SR: Need to update pricing to a flat rate of 2.60% + $0.10 with On File Fee of $6.00 PCI Monthly $6.95. Please see the signed form attached. Please ensure this merchant is not billed for any network fees as they are on a flat rate program now. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 10 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Doing a price update changing his rate to a flat rate of 2.60% + $0.10. monthly fees will remain the same OFF $6.00 and PCI $6.95. Sent Mark the Docusign to get this updated. Once received back I will enter in the SR. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 11 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT Mark - he needed access to IQ which Mike got for him. He called back and had questions regarding the fees that he's being charged and feels like he's being charged over 3% for his credit card fees. Spoke to Morgan she will do an analysis and give him a call tomorrow after discussing with Emily. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 12 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Keep in mind terminal has servers. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 13 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Downloaded new terminal. Tricia took it to the store. Terminal works fine. She is going to bring back the other terminal. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 14 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Tricia texted in stating Mark was having some terminal issues relatedc to the download. I called Mark and got him conferenced in with Vantiv. We tried doing a redownload 4-6 times with 2 different reps. The download kept failing. Mark had to get to a client so we decided we will download another terminal for him to see if this was the issue. If it was not then it seems to be an internet issue. Tricia will come pick up terminal to take to merchant. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 15 |
Aug 01 2023 12:00 AM |
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User: Kay Arpin -> Notes: emailed merchant provided link and instructions to complete PCI questionaire |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 16 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Downloaded VX520 SN: 803-225-358 IP |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 17 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 20000 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 18 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 150000 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 19 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 200.00 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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