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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Feb 05 2024 12:02 PM Mike Thomas Cancelled USA ePay account Dee Karawadra Feb 05 2024 06:01 PM
2 Aug 01 2023 12:00 AM Received request from Rihann to cancel her account. submitted SR 49490690 in NPCrm to close account. Merchant owns terminal Dee Karawadra Jan 31 2024 01:39 PM
3 Aug 01 2023 12:00 AM Rihann called in to ask about the fees that were debited from her account. Confirmed that it was March's fees. Dee Karawadra Jan 31 2024 01:39 PM
4 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT - Riann Cicle on 12/7/2021 and she was asking about a debit to her account for $8.00 that posted 12/7/2021. Because she was suspicious of the debit to her account she told her bank to refuse it. After researching I discovered it was Vantiv that debited her account for the monthly PCI fee. Per Morgan we will refund her the $8.00 since she has not yet begun processing on her new platform. I called Riann back and told her about the fee and what it was for and she was going to immediately call her bank right back and tell them to go ahead and accept the debit. She was suspicious due to someone stealing $4K from her corporate bank account via debits to her account. Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 01 2023 12:00 AM Kamal Oghad User: Kamal Oghad -> Notes: SS Login: rianncicle@gmail.com Wrights2021 Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Converting from Card Connect/CoPilot over to Vantiv. Traditional processing - IC Plus 0.20% and $0.10; Will use SwipeSimple as a payment link on her website and she also wants a stand alone terminal for her office. Pax A80 Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 20 Dee Karawadra Jan 31 2024 01:39 PM
8 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 80 Dee Karawadra Jan 31 2024 01:39 PM
9 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 10000.00 Dee Karawadra Jan 31 2024 01:39 PM
10 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 120000.00 Dee Karawadra Jan 31 2024 01:39 PM
11 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 1000.00 Dee Karawadra Jan 31 2024 01:39 PM
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