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Overrides who receive partial commission on all of Jessica Montague Accounts

                  

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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Jessica called 3/8 to say that she had not received her deposit for Friday 3/4 thru Monday 3/7. She said the terminal did batch Monday night. David installed the new Valor terminal on Tuesday 3/8 and remembers seeing the Batch Receipt laying on the counter. I asked David to go back there and pick up the batch receipt so that I can look at transactions that were on it and see if we could figure out what happened. David brought the batch receipts and the old Exadigm terminal in this morning and I confirmed again that those transactions still were not in Pioneer. I called Linda at SBC and she looked in TSYS and noticed that the batch for 3/4 had the same batch number as the batch from 3/3 and that the batches were in limbo. Kamal changed the batch number in the terminal and was able to batch. I called Linda and confirmed with her that the transactions were now showing as batched. Her deposit will be added to whatever transactions she runs through her Valor today and will go as one big deposit. Her total missing batch amount was 237 transactions for $3171.19 Dee Karawadra Jan 31 2024 01:39 PM
2 Aug 01 2023 12:00 AM User: Emily Karawadra -> Notes: Told Mike to check with merchant SBC said it did not batch this weekend. They updated the threshold over the weekend Dee Karawadra Jan 31 2024 01:39 PM
3 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Davis on Saturday failed VM had to have transaction threshold updated Dee Karawadra Jan 31 2024 01:39 PM
4 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT - Jessica - she wanted to be able to turn off all transaction receipts. She doesn't want any receipt printing. I advised against it for Chargeback reasons. Then she asked if she should be getting signatures on the receipts. I told her because the nature of her business is Quick Serve that a customer signature is not necessary unless it's over $25.00. I advised that she do get signatures on transactions over $25.00 Dee Karawadra Jan 31 2024 01:39 PM
5 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: TT - Jessica - she said she wasn't getting her deposits but she was looking for them first thing in the morning. I told her that they wouldn't show up to her bank until a little later in the day. She was ok with that just needed to know. She will go back and look at her bank for the 2/9 & 2/11 deposits. I told her about Pioneer and what a great tool it is for reconciling to her bank statement. She wasn't in the store right now but will look at that when she gets back and if she has any questions she will call me. Dee Karawadra Jan 31 2024 01:39 PM
6 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: 2/2/2022 downloaded NX1200 wifi Dee Karawadra Jan 31 2024 01:39 PM
7 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Jessica advised her how to get to reports menu...she will try a couple to see what works best for her Dee Karawadra Jan 31 2024 01:39 PM
8 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Downloaded PAX S80 Dee Karawadra Jan 31 2024 01:39 PM
9 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Uploaded Signed Application; Changed status to Approved; Entered MID and approval date Dee Karawadra Jan 31 2024 01:39 PM
10 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Correction on IBUXX fee - Avg ticket is only $14.00 instead of 100.00 as showing on Pre-App so IBUXX fee will be $0.69 Dee Karawadra Jan 31 2024 01:39 PM
11 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: SBC - IBUXX - 3.95%; Pax S80 - Wifi and TIP Edit; Batch time 7:00pm; NDF Dee Karawadra Jan 31 2024 01:39 PM
12 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 2 Dee Karawadra Jan 31 2024 01:39 PM
13 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 98 Dee Karawadra Jan 31 2024 01:39 PM
14 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 8000 Dee Karawadra Jan 31 2024 01:39 PM
15 Aug 01 2023 12:00 AM User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 100.00 Dee Karawadra Jan 31 2024 01:39 PM
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