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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by
1 Dec 12 2023 12:00 AM Charlotte Groff Tim called and wanted to make sure that a transaction actually went through. He had an approved receipt with an approval code on it, but he said that it happened so quickly that he was reluctant to believe that it actually did fully process. I called SBC and Ayana looked in the auth log and confirmed that it did authorize without error. Dee Karawadra Jan 31 2024 01:39 PM
2 Aug 01 2023 12:00 AM Tim called to say that he had issues with his terminal declining almost every single transaction on Saturday 3/25. I called SBC to get them to look at the auth log but they could not see any of the declines. I got him to send over a few of the decline receipts. I noticed that all of them had the same Transaction ID which was odd, so I called Exadigm Support. After looking up the serial number of the terminal, Exadigm told me that the merchant has not upgraded his terminal in a couple of years and that could be why all of them were declining. When I called Tim back, he admitted that he never has accepted any of the downloads. I told him that Exadigm strongly suggest that he do the updates and then try a transaction. If it doesn't work, he will call us back so we can conference Exadigm in. Dee Karawadra Jan 31 2024 01:39 PM
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